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. Thinking about what your audience already knows about your subject is part of the _________ step of the TED protocol for effective presentations.

frame your story

Jonathan is concerned about an important presentation that he will be making next week. He asks Roger to listen to it and give him Feedback. He is in the ___________ step of the TED protocol for effective presentations.

put it together

The perceptual model of communication depicts communication as a process in which

receivers create meaning in their own mind

To manage e-mail effectively, an employee should

use a spell checker

Which of the following is not one of the suggestions coming out of the TED protocol?

use the latest technology available to appear to be up to date

Timmy is really nervous about his presentation to the board of directors. He tends to stand straight up, move from one foot to the other and hold on to the podium. A better strategy might be to

walk around or stand in particular spots for different lengths of time

We have the cognitive capacity to process words at a much higher rate than people speak. Which of the following can result from this?

we miss or lose some of what we hear

Sharon has to train several new freelancers on a fairly simple computer system used by XYZ Company. The freelancers are located in different states. Which of the following mediums serves her purpose?

webinars

Which of the following is not a factor in media richness?

whether a medium involves electronic methods

. Experts estimate that about ________ of every conversation is interpreted through nonverbal communication.

65-95 percent

Maria needs to talk to her coworker, Wayne, about his offensive behavior at the group dinner. To discuss this effectively, which of the following should Maria avoid?

accuse wayne of improper actions

. Eileen is on a five-person team in her business strategy class. The team is responsible for participating in a 10-week simulation of a firm in the airline industry. Eileen contributes frequently in discussions in the twice-weekly team meetings. She is exhibiting the ______ style of listening.

active

Communication competence is

an individual's ability to effectively use communication behaviors in a given context.

Malcolm's boss just came into his office, obviously upset, and said, "I'm tired of you being late all the time on these projects. You need to clean up your act!" Malcolm is likeliest to respond by

becoming defensive

______ is a circular and dynamic process in which people interpret and make sense of the information they exchange.

communication

Which of the following is not a step of the TED protocol for effective presentations?

control your stress

80. Which of the following is not an example of a crucial conversation?

conveying routine feedback

Negative nonverbal communication skills include avoiding eye contact, ________, and speaking too fast. A. smiling

crossing your arms

JM Video Games uses ________ to help design new products. It reviews proposed designs twice a year, and the winner of the design competition is awarded $2,500.

crowdsourcing

_________ are discussions between two or more people where the stakes are high, opinions vary, and emotions run strong.

crucial conversations

Some organizations block employees' access to social media sites. This can

damage employee's morale and loyalty

Raj is listening to his parents, who are unhappy about his grades. He is sitting in the chair, with his legs crossed and arms folded. Raj is communicating

defensiveness

_________ occurs when people perceive that they are being attacked or threatened.

defensiveness

Roberto is meeting with Professor Plum in his office during advising hours. As Roberto is describing the problems he is having in his accounting course, Professor Plum is checking his e-mail. Professor Plum is exhibiting the ________ style of listening.

detached

As HR Director at a large manufacturing firm, it is Henry's responsibility to ensure that employees are properly compensated according to a biweekly time schedule. Many of Henry's employees chose to have their pay checks automatically deposited into their designated bank accounts. However, it is still necessary to inform these workers that their pay has been properly deposited. Which of the following communication media should Henry choose to convey this information?

email

Cyrus accepts a position as a part-time clerk at a small hardware store. His manager, Max, wants to confirm Cyrus's hours for the next 10 days. This is a fairly routine and predictable situation, so Max

emails a follow up to Cyrus

Which of the following is not a suggestion as to improving communications between generations?

embrace. the most current technology

Harry is thinking about meeting Connie. He writes a text message to Connie, inviting her for a drink at the local bar. This is an example of

encoding

_______ is the process of translating thoughts into a code or language that can be understood by others.

encoding

There are two competing explanations about the origin of linguistic styles between men and women: ______ and ______.

evolutionary psychology; social role theory

If a manager wants to reduce the chances of an employee becoming defensive, he or she should

exhibit empathy

. Younger employees also are more likely to use the Internet and social media to accomplish their tasks. This is an example of the ___________ that represent the key issue when considering communication across generations.

expectations. and. norms

Sharon is the Director of Human Resources at a company that is undergoing a merger with another organization. As a result of the merger, a portion of the combined workforce will be laid off. Sharon understands that even with a lucrative severance package, the news will adversely affect the lives of these employees. Therefore, she wants to break the news to them in a sensitive manner so as to maintain the company's image. Which of the following is the most appropriate communication medium to use in this situation?

face to face conversation

______ is the richest form of communication.

face to face exchanges

Rebecca e-mailed a wedding invitation to her cousin Shawn. A few days later, she got a reply saying that he can't make it to the wedding because he will not be able to get any vacation. In the communication process, Shawn's reply is an example of

feedback

______ is one advantage of having a face-to-face conversation.

immediate feedback

Leaning backward or gesturing with palms facing up communicate _______, a term used to represent availability for communication

immediately

. Which of the following is a tip for more effective PowerPoint presentations?

include questions on slides

Alicia is meeting with her study group. She is listening to the group, but is also worried about her dad who is scheduled for surgery tomorrow. She hasn't asked as many questions or provided much information as she usually does. Alicia will focus on the conversation for a while, but then sits back and stares ahead. This is an example of a(n) ______ listener.

involved

Manash pays attention in his management class, where the professor has entertaining, interesting visual aids. At times, he makes good eye contact with the professor, and occasionally raises his hand to ask questions. On other days, he is quiet and his eyes are on his notebook. He is exhibiting the ________ style of listening.

involved

Why is it critical for managers to develop policies and procedures governing the appropriate use of social media?

it can create many legal, financial, and personnel risks

Which of the following statements about the use of e-mail is false?

it hinders effective teamwork

Karin has to make a presentation on the new social media policy. She wants to make it creative primarily because

it is more effective if you present your message more as a colorful story with emotion than as a detail laden report

Dylan and Jack are playing a game of chess. Jack wins, and then he touches Dylan on the shoulder and says "good game." What does this communicate?

jack likes dylan

_________ is a set of culturally learned signals by which we communicate what we mean and interpret others' meanings and evaluate one another as people.

linguistic style

In regard to differences in how men and women communicate, in general

males are expected to hide their emotions

Neil is attending a job fair. He knows that there is a lot of competition for these positions and wants to stand out. Neil practices his greeting and "elevator" pitch in front of a mirror. He brings copies of his résumé and business cards. On each card, he notes his blog site address. On the blog, he has comments on several recent articles about new technologies in this field. Neil is maximizing

media richness

Social media benefits for employers include all the following

minimize cyberloafing

. Marianne is in her business statistics class, sitting by Darius. Darius is holding his cell phone under the desk, texting someone, and it is distracting Marianne from listening to the professor's lecture. This is an example of A. Feedback error.

noise

Amy receives a note from Carrie, asking her to pick up some materials for a project from Staples. Amy does the shopping, but misses a few items because she can't decipher Carrie's writing. This is an example of

noise

Dana is trying to talk to a client from Russia, but his Russian accent is so thick that she can hardly understand what he is saying. In this situation, ________ hampers Dana's communication with her client.

noise

Therese is making a presentation in one of her classes. Her PowerPoint slides contain several arithmetic errors that Kathy is finding distracting. This is an example of

noise

Linguistic style includes all of the following except

nonverbal behavior

. Jennie and Lacey are having an argument. As Lacey speaks, Jennie crosses her arms and looks at the ground. Lacey gets the message even thought Jennie isn't saying anything. Jennie is using ________ in the conversation with Lacey.

nonverbal communication

Silvio is a member of the student ethics committee. In meetings, he sometimes appears to be paying attention, but at other times does not appear to be tracking the conversations. He rarely contributes to the discussions. He is exhibiting the __________ style of listening.

passive

Professor Marsden explains to the class that he wants the assigned paper submitted for review at several points in the research process. Lydia notes that she has to submit the paper multiple times. Marcy notes that the paper has to be reviewed before it is final. This reflects the ______ of communication.

perceptual model

Otto is convinced that social media offers many benefits for employees and wants to institute a plan at Compass Inc. Which of the following is a potential benefit for employees?

personal stability

. Justin is deciding whether he should read his speech, deliver it from memory, or use bullet lists of important points using PowerPoint. What step of the TED protocol for effective presentations is he in?

plan your delivery

Grace is going to be leading a meeting of her colleagues to discuss how they might redesign one of their work processes. She decides that she will use a PowerPoint presentation to lay out the problems with the existing workflow. She is in the __________ step of the TED protocol for effective presentations.

plan your multimedia

. When a receiver expresses a reaction to the sender's message, he or she is

providing feedback

Joseph wants Taylor to pick up some snacks to bring to a meeting. In this case, Joseph is the ______ (the person wanting to communicate information), and Taylor is the _______ (the person, group, or organization for whom the message is intended).

sender; reciever

Women are more likely to _______ compared to men.

share credit

In which way do employees waste time on social media?

shopping online

Positive nonverbal actions include all of the following except

speaking very slowly

Xavier is creating a social media policy for OCA & Associates. He plans to: Outline consequences for violations. Align the policy with the organization's culture. Stay away from defining what is considered illegal. Clarify what is confidential. Designate a spokesperson for online policies.

stay away from defining what is considered legal

. In the TED five-step protocol for effective presentations, TED stands for

technology, education, design