OB CH. 9

***Tension reduction activities are considered a: a. maintenance function b. leadership function c. management function d. conflict resolution function

A

***The development of group cohesiveness is negatively influenced by: a. internal competition b. prestige of the group c. external pressure d. group size when there are only five to eight members

A

***Which stage requires that team members feel they are a part of the team for further progression in group development to occur? a. forming b. storming c. norming d. performing

A

A team-oriented work environment places emphasis on: a. empowerment and collaboration b. power and authority or the distribution of power among team members c. internal competition d. hierarchical control by top management

A

Teams are appropriate where: a. the knowledge and talent of workers are dispersed across members and require integration b. tasks are independent and complex c. tasks are simple and routine d. knowledge and talent is placed in highly skilled individuals

A

Work groups place a strong emphasis on: a. shared leadership b. mutual accountability c. products that require collective work d. individual accountability

A

***Dependence on guidance and direction is the defining characteristic in what stage of group development? a. norming b. forming c. performing d. adjourning

B

A "wild turkey" in the top management team is: a. someone who is uncontrollable b. a devil's advocate who challenges the thinking of the CEO and other top executives c. a member of the executive team that retards the executive teams performance d. one who increases the homogeneity within the executive group

B

A method for countering social loafing includes: a. motivational training b. formal evaluation of member contributions c. emphasizing task functions d. setting clear group goals

B

An effective team exhibits: a. no weaknesses b. shared leadership c. intragroup conflict d. formal, designated leadership

B

At what stage of group development does the leader need to adopt a coaching style due to team challenges? a. forming b. storming c. norming d. performing

B

Cooperative rewards in work teams will have the most effective impact on: a. speed of performance b. accuracy of performance c. individual satisfaction d. none of these

B

One of the contributing factors to the violent and aggressive acts that led to the riot that destroyed Los Angeles following the Rodney King verdict in the early 1990's included: a. group cohesion b. loss of individuality c. group sanctions d. integrated involvement

B

The behavioral norms expected within work groups and considered to be among the most important from the organization's perspective are known as: a. visions b. organizational culture and credos c. group cohesion d. groupthink

B

Which of the following includes the set of interpersonal issues that need to be addressed according to the group development model? a. purpose, methods, and outcomes b. trust, personal comfort, and security c. trust, personal comfort, and inclusion d. inclusion, personal comfort, and control

B

***An emergent group is known as a/an: a. formal group b. assigned group c. informal group d. temporary group

C

***Groups emphasize all of the following except: a. collective work products b. individual leadership c. exclusive work products d. personal accountability

C

***Integrated involvement as a social benefit of group or team membership includes: a. emotional support b. affection and warmth c. opportunity for influence d. interpersonal openness

C

***The notion that groups alternate between periods of inertia and bursts of energy as they develop is most consistent with: a. storming-norming stage b. forming-storming stage c. punctuated equilibrium d. evolution-revolution in group development

C

A beneficial team environment is one where an individual does the following: a. suppresses their own thoughts c. comes up with initiatives b. follows orders d. doesn't rock the boat

C

A small number of people with complementary skills who are committed to a common mission, performance goals, and approach for which they hold themselves mutually accountable is known as a/an: a. group b. cohesive group c. work team d. effective group

C

All of the following would be considered positive norms of behavior within a group except: a. consensus decision making b. shared leadership c. loss of individuality d. open discussion, or free exchange, of information concerning problems confronting the group

C

As a member of a quality circle, you frequently check with other members to make sure all are focused on the same problem and that everyone has opportunities to contribute. You are performing the group maintenance function of: a. seeking consensus b. testing ideas c. gatekeeping communication d. giving information

C

People may engage in immoral acts or even violent behavior as committed members of their group when: a. group cohesion declines b. social loafing is emphasized c. there is a loss of individuality d. there is not a norm for moral behavior

C

Self-managed teams are sometimes called: a. quality circles b. quality teams c. autonomous work groups d. cross-functional work teams

C

Social loafing is usually: a. a norm of behavior within a group b. supportive of the development of group cohesion c. detrimental to the group and may cause interpersonal conflict within the group d. a stimulant to increased group performance

C

The set of authority and task relations among group members is known as: a. control and sanctions b. mutual acceptance c. status structure d. cohesiveness

C

The standards that a work group uses to evaluate the behavior of its members are called: a. role congruence b. expectation consistency c. norms of behavior d. superordinate goals

C

Upper echelon theory argues that: a. turnover at the top becomes a vicious cycle b. executive turnover will usually result in declining organizational performance c. characteristics of the top management team can predict organizational characteristics d. wild turkeys will have a detrimental effect on organizational performance

C

Which of the following is most accurate regarding the impact of dissimilarity on teams and team members? a. value dissimilarity is negatively related to task conflict b. functional dissimilarity is negatively related to team involvement c. value dissimilarity is negatively related to team involvement d. demographic dissimilarity has no impact on OCB

C

Which of the following is not considered to be a foundation for successful teamwork? a. working together b. empowerment skills c. goal clarity d. process skills

C

Which of the following statements regarding group cohesion is NOT accurate? a. group cohesion can enhance job satisfaction for members. b. group cohesion can enhance organizational productivity. c. highly cohesive groups tend to have higher interpersonal exchanges away from the workplace. d. highly cohesive groups are better able to control and manager their membership better than work groups low in cohesion.

C

Work team effectiveness in the new team environment requires attention by management to both: a. training and work team process b. team structure and work team training c. team structure and team process d. roles and leadership

C

****An important role in the performance of cross-functional teams is: a. contributor b. data generator c. challenger d. integrator

D

***The contributor role in a team is usually occupied by someone who: a. is a good devil's advocate b. is a collaborator c. is a good facilitator, listener, and communicator d. provides data and necessary information for problem solutions

D

A group is a collection of two or more persons with common interests or objectives, whereas a work team: a. consists of two or more persons who are loosely tied together, yet each member works independently b. may be dozens of people who are quickly assembled to perform a task that may only take a few minutes c. has several persons but the performance or contribution of any particular member is inconsequential for the team's output d. is usually a small number of people with complementary skills who are committed to a common goal for which they are mutually accountable

D

According to the group development model discussed in the text, a group addresses which of the following issues? a. personal, task, and authority issues b. cultural, interpersonal, and task issues c. task, authority, and cultural issues d. interpersonal, task, and authority issues

D

According to the group development model, which of the following set of issues need to be addressed as part of a group's authority issues? a. who is in charge, management of power and influence, and security b. expected group outcomes, who is in charge, and management of power and influence c. expected group outcomes, who is in charge, and who has the right to tell whom to do what d. who is in charge, management of power and influence, and who has the right to tell whom to do what

D

At what stage of group development is the leader's role primarily one of recognition of the group's achievements? a. forming b. norming c. storming d. performing

D

Hambrick and Fukutomi's research on CEO tenure found that the second stage of tenure involved: a. selecting an enduring corporate theme b. responding to a Board of Directors mandate c. convergence or pulling together for performance d. experimentation

D

Some experts believe that only individuals within a team can be creative, but a professor at Northwestern University suggests that team creativity can be achieved. Which of the following practices would NOT enhance team creativity? a. building a playground c. facilitator training b. team diversity d. conformity

D

Task functions relate to a group's efforts to complete an assignment. These functions include all of the following except: a. seeking information b. coordinating activities c. testing ideas d. consensus testing

D

The two sets of social benefits available to team or group members includes: a. recognition and integrated involvement b. integrated involvement and achievement c. psychological intimacy and recognition d. psychological intimacy and integrated involvement

D

Which of the following is a characteristic of a well-functioning group? a. decisions are usually based on what a majority of the group wants b. conflict and disagreement tend to be over individual personalities or approaches c. the atmosphere tends to be stressful and formal d. people express both their feelings and their thoughts

D

Which of the following statements best reflects the punctuated equilibrium model of group development? a. teams experience relational conflicts at different times and in different contexts. b. groups do not necessarily progress linearly from one stage to another in sequential steps or stages. c. groups alternate between periods of inertia and progress toward goals with bursts of energy. d. all of these.

D

Which of the following would NOT be considered a formal or deliberately designed group in a work setting? a. project team b. council of department heads c. executive committee d. lunch hour table group

D

For successful chief executive officers, their peak performance years are usually after: a. two years b. ten years c. five to seven years d. three to four years

c

All of the following are considered important work process issues except: a. diversity b. creativity c. dissimilarity d. role specification

d