OB-Ch.1-7

________ are the generation that currently makes up the largest number of individuals in America.

Gen Zers

________ programs help employees to integrate, assimilate, and transition to new jobs.

Onboarding

________ is the extent to which an individual identifies with an organization and commits to its goals.

Organizational commitment

People with __________ often see the causes of events in their lives as due to luck or other environmental factors.

an external locus of control

Personal attitudes affect ________ via ________.

behavior; intentions

Rosario and Pamela work together. They are also friends outside of work. Rosario and Pamela are constantly texting each other. Their supervisor comments that, while this might be fine outside of work, it's inappropriate to constantly text each other in the office. This is an example of

context of interaction.

What kind of a response is a manager completing when he or she eliminates the situation in which the problem occurs?

dissolving

If a person views a situation as having high consensus, high distinctiveness, and low consistency, he or she is likely to make an attribution of

external causes.

"Individual differences" is a narrow category only used to describe the "Big Five" personality attributes.

false.

An employee who values tradition and conformity over achievement will be more than happy to work on a holiday or to miss a child's soccer game.

false.

Diversity refers to age, gender, and religion, but does not include personality.

false.

Job involvement represents the extent to which an individual is personally involved with his or her work role. This has nothing to do with job satisfaction.

false.

The organizational dimensions of diversity include all of the following except

income

Which of the following is not an element of emotional intelligence?

interapersonal intelligence

Core self-evaluations represent a broad personality trait comprised of all of the following except

interpersonal intelligence.

The potential to understand and regulate yourself is ________ intelligence.

intrapersonal

Examples of organizational citizenship behavior (OCB) include all of the following except

not expressing interest in the work of others.

If your goal is to do well in school and graduate on time and with honors, you are likely to experience __________ emotions such as joy, gratitude, pride, satisfaction, contentment, and relief.

positive

Devon enjoys the job that he's been at since graduating from college three years ago. He has a friend who just took a similar position at another firm and the company has an opening that would fit Devon's experience. The company is offering a 20 percent wage increase, as well a leadership role after a three-month training program. When considering this offer, Devon is thinking about ________ factors.

situation

Interpersonal skills involve all of the following except

teamwork

A problem is a gap between an actual and a desired situation.

true.

Hard skills are the technical expertise and knowledge required to do a particular task or job function, such as financial analysis, accounting, or operations.

true.

Job satisfaction is not a unitary concept; a person may be satisfied with one aspect of his or her job and dissatisfied with one or more other aspects.

true.

People program themselves for success or failure by enacting their self-efficacy expectations.

true.

Situations and people are both dynamic—they change.

true.

The four skills most desired by employers for workforce 2020 are critical thinking, technical expertise, problem solving, and financial management.

false.

Which of the following is not a soft skill?

operations

The four stages of stereotype formation, in order, are categorization, expectations, inferences, and maintenance.

false.

The interactional perspective states that behavior is a function of individual, group, and organizational factors.

false.

Marie works as a project manager for a major consumer products firm. She works with beliefs, perceptions, and informal obligations about what she is entitled to receive in return for what she provides to the organization. Marie's beliefs represent a(n)

psychological contract.

With only five years left until his planned retirement, Edward was quite upset when he was removed from a project team comprised mostly of Millennials. It is quite possible that the Millennials were reacting to a __________ of older workers.

stereotype

Schwartz's model suggests that

values may conflict with each other.

Emotions change over time and from situation to situation; therefore, they can be altered more easily.

True.

Ethnocentrism is based on the feeling that our cultural rules and norms are superior to or more appropriate than the rules and norms of another culture.

True.

Perception is the process of becoming consciously aware of something or someone.

false.

Perception is influenced by three key components: the characteristics of the perceiver, of the target, and of the situation.

true.

Job satisfaction has a negative association with OCB and a positive relationship with CWB.

false.

Research has shown that despite the assumption many managers make, proactivity is unrelated to work performance.

false.

Self-esteem is a broad personality trait composed of self-efficacy, locus of control, and emotional stability.

false.

Unethical behavior erodes trust, and also negatively affects cooperation in organizations.

true.