OB Chapter 7

Information processing demands that exceed the supply or capacity of time available for such processing is called role conflict. role ambiguity. role overload. information overload.

information overload.

Research on downsizing indicates which of the following is a statement? Since 1980, the service industry has accounted for the largest average percentage of firms which downsized five or more percent of their workforces. Downsizing and job insecurity are challenge stressors. Downsizing leads to other stressful events such as financial insecurity. Creativity in the work environment improves significantly during downsizing because people have to do more with less.

Downsizing leads to other stressful events such as financial insecurity.

Which of the following statements regarding organizational steps to managing employee stress is correct? Employee assistance programs often address legal or financial problems of the employee. Employee autonomy increases stress and decreases job satisfaction. Company sabbaticals are paid vacations for extended periods of time. Organizations' that have a fair environment are less profitable but have higher employee retention rates.

Employee assistance programs often address legal or financial problems of the employee.

Which of the following statements regarding life stressors is correct? Work-life conflict is slightly greater for men than women. Expectations of future downsizing leads to greater absenteeism in the workplace. Stress results only from negative life events; positive life events increase feelings of satisfaction. Organizations cannot aid employees in dealing with work-life conflicts as any interference from the firm would be seen as an invasion of privacy.

Expectations of future downsizing leads to greater absenteeism in the workplace.

Which of the following statements regarding positive emotions is true? Positive feelings dispose an individual to optimism but make him less open to new ideas. Individuals feeling positive emotions are more realistic in their evaluation of the environment. Positive emotions are associated with less creativity, but higher productivity. Having positive emotions can lead to upward positive spirals of good emotions.

Having positive emotions can lead to upward positive spirals of good emotions.

Which of the following statements regarding work-life conflict is accurate? Work demands and family demands are always incompatible. Work-life conflict has gone down in recent years due to better technology. Work-life conflict is greater for men than for women. Increased work hours and dual-earning households in the U.S. have contributed to greater work-life conflict.

Increased work hours and dual-earning households in the U.S. have contributed to greater work-life conflict.

Which of the following statements about negative emotions is true? Negative emotions like anger can result from an event such as not having your opinions heard by your supervisor. Employees who manage their negative emotions are involved in more conflicts with customers compared to employees who do not. Negative emotions that are not managed can create a culture of openness. Negative emotions are always destructive in the workplace.

Negative emotions like anger can result from an event such as not having your opinions heard by your supervisor.

The dimensions of psychological capital (PsyCap) are efficacy, optimism, hope, resilience. efficacy, optimism, positive affect, hope. Optimism, positive affect, hope, resilience. positive affect, self-confidence, strength, hope.

efficacy, optimism, hope, resilience.

Stress in the form of job challenge leads to higher turnover. higher performance. higher absenteeism. higher commitment.

higher performance.

In what stress phase does the body release cortisol and begin to adjust to the demands of the stress? alarm phase exhaustion phase adaptation phase resistance phase

resistance phase

Which of the following role stressors has been shown to have the strongest effects on poor performance? role ambiguity role conflict role overload all role stressors have equally detrimental effects on performance.

role ambiguity

Facing contradictory demands at work is a form of role ambiguity. role conflict. role overload. information overload.

role conflict.