OBE-7,12,13

Which of the following statements is generally accepted by experts? A) Moods cause emotions. B) Emotions cause moods. C) Moods and emotions are both caused by introspection. D) Moods and emotions are the same phenomena. E) Moods and emotions can mutually influence one another.

E

Which of the following statements is true regarding conflict? A) It challenges the status quo. B) It can be dysfunctional. C) It can arise from diversity. D) It can lead to the demise of an organization. E) all of the above

E

Which of the following tactics involves including an individual in the decision-making and planning process? A) ingratiation B) exchange C) pressure D) inspirational appeals E) consultation

E

Which one of the following might not be a functional outcome of the conflict process? A) stimulates creativity B) increases innovation C) fosters environment of self-evaluation D) relieves tensions E) reduces group cohesiveness

E

For an organization to be politics free would require that A) all organizational members hold the same goals and interests. B) organizational resources are not scarce. C) performance outcomes are clear. D) performance outcomes are objective. E) all of the above.

A

Leadership focuses on the ________. A) downward influence of a leader on his or her followers B) importance of lateral and upward influence patterns C) elimination of dependency relationships D) the stability of the organization E) management of the organization

A

Leadership requires ________. A) some congruence between the goals of the leader and those being led B) strong two-way communication between the leader and those being led C) a dependency of those being led on the leader D) a dependency of the leader on those being led E) followers to share behavioral traits with their leaders

A

Leadership research emphasizes ________. A) style B) persuasion C) power D) communication E) commitment

A

Which one of the following is not a perspective of the traditional view of conflict? A) Conflict is inevitable. B) Conflict must be avoided. C) Conflict is dysfunctional. D) Conflict is harmful. E) Conflict is synonymous with irrationality.

A

Who is most likely to engage in IM? A) low self-monitors B) high self-monitors C) low Machs D) those with an external locus of control E) everyone

A

You have decided to try to find a win-win situation to help labor and management resolve their differences. You are attempting to engage in A) integrative bargaining. B) distributive bargaining. C) mediation. D) BATNA. E) arbitration.

A

Your ________ determines the lowest value acceptable to you for a negotiated agreement. A) BATNA B) margin of error C) bid price D) asking price E) hidden value

A

________ bargaining is negotiation that seeks to divide a "fixed pie." A) Distributive B) Integrative C) Reflective D) Affective E) Conjunctive

A

________ emotions are the emotions an individual actually is experiencing, despite what they might outwardly show. A) Felt B) Displayed C) Conditional D) Exposed E) Suppressed

A

________ power is generally related to an individual's unique characteristics. A) Personal B) Reward C) Legitimate D) Expert E) Idiosyncratic

A

According to a recent poll, people are getting ________ sleep than they did in the past. A) more B) less C) higher-quality D) deeper E) lighter

B

According to the interactionist's perspective, a group that functions without conflict is ________. A) living up to behavioral ideals B) prone to becoming static and apathetic C) likely to be responsive to the need for change and innovation D) the most productive E) a rare phenomenon

B

Activities that influence the distribution of advantages and disadvantages within an organization are known as ________. A) human resources B) political behaviors C) sexual harassment D) influential power moves E) interactive initiatives

B

Airlines expect their flight attendants to be cheerful. This is an example of A) moods at work. B) emotional labor. C) emotional dissonance. D) customer service.

B

All of the following are jobs that have helped researchers understand the concept of emotional labor EXCEPT A) flight attendants. B) copy editors. C) funeral directors. D) doctors.

B

All of the following are recommendations for improving your negotiating effectiveness EXCEPT A) Set ambitious goals. B) Pay particular attention to initial offers. C) Research your opponent. D) Address the problem, not personalities. E) Be creative and emphasize win-win solutions.

B

All of the following are true statements concerning the criticism of EI EXCEPT: A) EI is too vague a concept. B) There is only one generally accepted definition of EI. C) EI can't be measured. D) The validity of EI is suspect. E) EI is highly correlated with measures of personality.

B

Celebrities are paid millions of dollars to endorse products in commercials because the advertisers believe the celebrities have ________ power. A) personal B) referent C) expert D) legitimate E) star

B

Conflict is an antidote for A) the risky shift. B) groupthink. C) emotional intelligence. D) a poor decision. E) creativity.

B

Conflict is dysfunctional when it ________. A) provides a medium to release tension B) reduces group cohesiveness C) fosters an environment of self-evaluation D) provides a means for expressing frustration E) leads to change

B

Conflict that relates to the content and goals of work is termed ________ conflict. A) job B) task C) relationship D) process E) communication

B

Darwin argued that A) emotions have no place in decision making. B) emotions are useful because they motivate people to engage in survival actions. C) emotions have a limited role in decision making. D) emotions limit our ability to think rationally. E) emotions hamper an individual's ability to avoid danger.

B

During which phase of the negotiation process do the parties exchange their initial proposals or demands? A) opening and initiating B) definition of ground rules C) clarification and justification D) bargaining and problem-solving E) integration of preferences

B

For process conflict to be productive, it must be ________. A) kept high B) kept low C) kept at low-to-moderate levels D) kept at moderate levels E) subject to managerial control

B

If Adam modifies his true inner feelings based on display rules, he is engaged in A) surface acting. B) deep acting. C) emotional subterfuge. D) affective camouflage. E) repressed affection.

B

If one party is willing to give in to please someone else, this is an example of which type of conflict-handling intention? A) sacrificing B) accommodating C) collaborating D) compromising E) competing

B

In an emergency situation, which conflict-handling technique is recommended? A) collaboration B) competition C) accommodation D) avoidance E) compromise

B

In which stage of conflict do individuals become emotionally involved? A) potential opposition B) cognition and personalization C) intuitions D) behavior E) reaction and transference

B

Individuals who develop explanations to lessen their responsibility for negative outcomes are demonstrating which of the following defensive behaviors? A) buffing B) justifying C) prevention D) stretching E) misrepresenting

B

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively. You have decided to accept conflict as a natural occurrence and deal with it. You are supporting A) the traditional view. B) the human relations view. C) the interactionist view. D) the behavior modification view. E) the positivistic view.

B

Jennifer's boss asks for her recommendations on strategies for promoting functional conflict within the company. Which of the following is Jennifer most likely to recommend? A) punishing individuals who support beliefs that management has rejected B) empowering employees to question their bosses with impunity C) implementing a policy of promoting personnel who are conflict avoiders D) training managers to discourage devil's advocates in the decision-making process E) encouraging managers to reward employees who keep their opinions to themselves

B

Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor's opinion most of the time and is always doing nice things for him. Jerrod makes sure that he associates with the "right" people and is constantly complimenting others about their good work. Jerrod is attempting to use A) politics. B) impression management. C) defensive behavior. D) his power base. E) interdependence.

B

Joseph is not very good at reading the emotions of his employees and has not learned to express his own emotions. He would be classified as having which of the following? A) low emotional labor B) low emotional intelligence C) high empathy D) high emotional intelligence E) low affect

B

The most important aspect of power is probably that it ________. A) is needed to get things done in an organization B) is a function of dependency C) tends to corrupt people D) is counterproductive E) involves control

B

The opposite of coercive power is ________ power. A) referent B) reward C) legitimate D) charismatic E) resourcive

B

The power tactic that evidence suggests is one of the most effective is ________. A) pressure or coercion B) rational persuasion C) personal appeals or friendship D) exchange or rewards E) flattery

B

The six basic emotions can be plotted on a continuum with which two emotions serving as the end points? A) sadness and happiness B) anger and surprise C) anger and happiness D) surprise and fear E) sadness and disgust

B

The terms negotiation and ________ are used interchangeably. A) win-lose B) bargaining C) collaboration D) accommodating E) arbitration

B

There is a greater likelihood of political behavior of the illegitimate kind when there is/are ________ within the organization. A) more resources B) less trust C) more executive opportunities D) less executive opportunities E) less satisfaction

B

Thomas recognizes that his firm is plagued by organizational politics. He is not good at playing games and instead frequently engages in defensive behaviors in order to protect himself and his interests. Thomas is frustrated because he believes that he has little control over his environment, and his environment is uncomfortable to him. He has had some success at establishing a sense of control for himself by appearing to be more or less supportive publicly while doing little or nothing privately. Which of the following behaviors is Thomas engaged in? A) overconforming B) stalling C) playing dumb D) stretching E) buck passing

B

What statement best reflects the myth of rationality? A) Emotions are an inseparable part of everyday life. B) The work world has tried to keep a damper on emotions at work. C) Emotions are a normal part of rationality. D) Emotions are a constructive part of organizations.

B

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job? A) felt B) displayed C) conditional D) required E) mandated

B

When customers "catch" employees' positive moods, they A) spend more money. B) shop longer. C) become more demanding. D) smile more often. E) negotiate better.

B

When effective leaders want to implement significant changes, they rely on the evocation of A) intelligence. B) emotions. C) values. D) ethics. E) financial rewards.

B

When there is nothing in particular going on, an individual is likely to experience A) no mood. B) a mildly positive mood. C) a definite negative mood. D) impatience for activity. E) a mildly negative mood.

B

When would be the worst time to ask someone for a favor? A) Friday afternoon B) Monday morning C) Wednesday morning D) Thursday afternoon

B

Which IM technique appears to backfire on employees and lead to lower performance evaluations? A) ingratiation B) self-promotion C) conformity D) flattery E) association

B

Which IM technique may be the most important to interviewing success? A) ingratiation B) self-promotion C) conformity D) flattery E) association

B

Which influence tactic tends to work best as a downward influencing tactic with subordinates? A) pressure B) inspirational appeals C) ingratiation D) coalitions E) exchange

B

Which of the following conflict-handling intentions might involve attempting to find a win-win solution? A) avoiding B) collaborating C) accommodating D) compromising E) mollifying

B

Which of the following does not describe high self-monitors? A) The show greater sensitivity to social cues. B) They possess an external locus of control. C) They exhibit higher levels of social conformity. D) They are more likely to be skilled in political behavior. E) They are more likely to engage in political behavior

B

Which of the following is NOT cited as a culture that creates a breeding ground for politicking? A) cultures with unclear performance evaluation systems B) high trust cultures C) cultures with role ambiguity D) democratic decision-making cultures E) cultures with self-serving senior managers

B

Which of the following is correct about cultural differences in negotiation? A) The Japanese tend to communicate directly. B) The Chinese draw out negotiations. C) Americans are known for their patience. D) Arabs rely on facts and appeal to logic. E) Russians tend to reciprocate concessions.

B

Which of the following is most likely to help Jerrod earn higher performance evaluations from his supervisors? A) apologies B) ingratiation C) excuses D) buffing E) self-promotion

B

Which of the following is not an example of an impression management technique? A) conformity B) capitulating C) flattery D) granting favors E) self-promotion

B

Which of the following is not considered to be a power tactic? A) coalitions B) substitution C) rational persuasion D) ingratiation E) legitimacy

B

Which of the following statements is NOT true? A) People emotionally take their work home with them. B) A negative mood resulting from a bad day at work carries over to the next day. C) People who have a good day at work tend to be in better mood at home that evening. D) People who have a bad day at work tend to be in a bad mood at home that evening. E) People who have a stressful day at work tend to have trouble relaxing at home that evening.

B

Which of the following statements is not true about the difference between men and women when it comes to emotional reactions? A) Emotional differences between men and women are due to the different ways men and women have been socialized. B) Men express emotions more intensely than women. C) Women hold onto emotions longer than men. D) Women display more frequent expressions of both positive and negative emotions than men. E) Women experience emotions more intensely.

B

Which of the following statements is true concerning power? A) Trust and mistrust affect the expression of power. B) A person can have power over you only if he or she controls something you desire. C) Power requires some congruence between the goals of the leader and those being led. D) To be effective, power must be actualized. E) In order to have power, a person must impose their control over others.

B

Which of the following statements is true pertaining to the role of personality traits in negotiations? A) Personality of the negotiators will definitely determine who prevails. B) Recent research has shown that extraverts are less effective negotiators in distributive bargaining than introverts. C) High risk takers will definitely be better negotiators. D) Individuals who are agreeable and with an internal locus of control will be better negotiators. E) Individuals who are concerned with appearing competent make excellent negotiators.

B

Which of the following would be considered a legitimate political behavior? A) sabotage B) bypassing the chain of command C) whistleblowing D) wearing protest buttons E) groups of employees simultaneously calling in sick

B

Which power tactic tends to be the most effective across all organizational levels? A) personal appeals B) rational persuasion C) ingratiation D) legitimacy E) pressure

B

Which source of formal power can actually backfire? A) reward B) coercive C) expert D) referent E) legitimate

B

Which type of conflict-handling intention results in a person seeking to suppress conflict and hoping it will go away? A) competing B) avoiding C) accommodating D) compromising E) collaborating

B

You have decided to allow conflict to exist so long as it doesn't hinder group performance. You will try to eliminate those destructive forms of conflict that are A) functional. B) dysfunctional. C) task. D) individualized. E) non-communicative.

B

A study examining 11 American presidents concluded that the key quality differentiating the successful from the unsuccessful presidents was A) communication. B) political oratory. C) emotional intelligence. D) vision. E) cognitive style.

C

According to the interactionist view, it may be appropriate to A) eliminate all conflict. B) avoid all conflict. C) encourage functional conflict. D) create anti-conflict cultures. E) reward conflict avoiders.

C

An individual most likely to engage in political behavior would have all of the following except a(n) ________. A) high need for power B) high ability to self monitor C) high charisma rating D) internal locus of control E) Machiavellian personality

C

As the CEO of a corporation, you have learned to understand the role of emotional intelligence in the workplace. You have worked hard to develop emotional intelligence in your vice-presidents, but believe that some are still struggling. Clem, who is the V.P. of Marketing, has driven his department to new successes in sales, but also by driving them so hard has created new records of turnover of employees. Clem seems to lack the ability to sense how others are feeling. Based on these observations, you would say that Clem is lacking in ________. A) self-awareness B) self-management C) empathy D) social skills E) self-motivation

C

Some individuals promote their image by describing others with whom they are associated in a positive light. These individuals are using the impression management technique of ________. A) conformity B) flattery C) association D) self-promotion E) attribution denial

C

The ________ view of conflict argues that conflict is a dysfunctional outcome that may arise from management failure. A) human relations B) interactionist C) traditional D) functional E) conjunctive

C

The categories of causes or sources of conflict include all of the following EXCEPT A) communication. B) structure. C) group interaction. D) personal variables. E) none of the above.

C

The conflict-handling intention of avoiding is ________. A) assertive and uncooperative B) assertive and cooperative C) unassertive and uncooperative D) unassertive and cooperative E) assertive and reflective

C

The example of labor-management negotiations over wages exemplifies ________ bargaining. A) integrative B) reflective C) distributive D) restrictive E) affective

C

The first stage of the conflict process is known as A) cognition and personalization. B) behavioral manifestation. C) potential opposition or incompatibility. D) intention. E) habituation.

C

The focus on relationships in distributive bargaining is ________. A) accommodation B) long term C) short term D) win-win E) lose-lose

C

The idea of "youthful exuberance" with young people experiencing more extreme, positive emotions than older people A) is only true to a point. B) is not true since negative emotions occur more frequently in young people. C) is not true; research shows periods of highly positive moods lasted longer for older people and bad moods faded more quickly. D) is definitely true. E) has not been researched.

C

The more a person has invested in the organization, the more that person has to lose if forced out and therefore, is less likely to use A) their power. B) politics. C) illegitimate means. D) defensive behavior. E) all of the above

C

The power that the College Dean has been granted by the University over the faculty is termed ________ power. A) academic B) positional C) legitimate D) personal E) referent

C

The two general approaches to bargaining are known as ________. A) emotional and rational B) affective and reflective C) distributive and integrative D) formal and informal E) legal and restrictive

C

Thomas also attempts to project an image of competence and thoroughness by rigorously documenting all of his activity. This defensive behavior is termed A) justifying. B) playing safe. C) buffing. D) scapegoating. E) misrepresenting.

C

Thomas has decided that in general, his best defense is to focus on behaviors that enable him to avoid blame. Which of the following behaviors is he most likely to engage in? A) overconforming B) playing dumb C) scapegoating D) prevention E) stalling

C

Unlike leadership research, research on power tends to focus on ________. A) individual styles in using power B) strategies for goal attainment C) tactics for gaining compliance D) the administration of rewards E) the effective use of threats

C

Vivian has not been handling one portion of her duties in a satisfactory manner. As a result, her manager threatens to withhold her promotion. Which power tactic is being used? A) exchange B) ingratiation C) pressure D) personal appeals E) inspirational appeals

C

What term is used for feelings that tend to be less intense than emotions? A) affect B) cognition C) moods D) thoughts E) emotions

C

When "yes" people are hired and promoted, ________ outcomes are likely to result. A) improved organizational B) functional C) dysfunctional D) enhanced policy E) harmonious

C

When Sal says, "This is the way we've always done it," he is using the defensive behavior known as A) buck passing. B) playing dumb. C) over-conforming. D) stretching. E) stalling.

C

When employees in organizations convert their power into action, they are engaged in ________. A) influence B) IM C) politics D) power techniques E) power tactics

C

When the team he supports wins the World Cup, Detleb feels a surge of joy, which turns into a feeling of satisfaction that lasts for days. What is one of the reasons that the feeling of satisfaction might be categorized as a mood and not an emotion? A) It is a very strong feeling. B) It is brought about by a specific event. C) It has a lengthy duration. D) It is a positive feeling. E) It is not the result of something that Detleb himself has done.

C

When your superior offers you a raise if you will perform additional work beyond the requirements of your job, he/she is exercising ________ power. A) legitimate B) coercive C) reward D) personal E) reflective

C

When your work group disagrees, the disagreements usually concern how the group's work should be accomplished. The type of conflict experienced by your group is A) task conflict. B) relationship conflict. C) process conflict. D) traditional conflict. E) reactive conflict.

C

Which bargaining strategy is preferable for use in intra-organizational behavior? A) positive negotiation B) distributive bargaining C) integrative bargaining D) equal bargaining E) equity splitting

C

Which factors in the reward allocation process are likely to increase the likelihood that an employee will be motivated to engage in politicking? A) the use of objective criteria in the appraisal B) use of several outcome measures C) a zero-sum approach D) clear criteria E) all of the above

C

Which of the following is NOT considered one of the essentially universal emotions? A) anger B) fear C) grief D) sadness E) disgust

C

Which of the following is not an individual factor related to political behavior? A) organizational investment B) perceived job alternatives C) zero-sum reward practices D) level of self-monitoring E) expectations of success

C

Which of the following is not considered one of the potential sources of conflict? A) too much communication B) jurisdictional ambiguity C) value similarities D) group size E) too little communication

C

Which of the following is not true about emotions? A) There are differences between moods and emotions. B) Emotions can be clearly revealed with facial expressions. C) Emotions are more cognitive than moods. D) Emotions can affect moods. E) Moods can affect emotions

C

Which of the following is not true concerning cultural influences impacting emotions? A) Cultural factors influence what is or isn't considered as emotionally appropriate. B) What's acceptable in one culture may seem unusual or even dysfunctional in another. C) All cultures agree on the value they give to emotions. D) There tends to be high agreement on what emotions mean within cultures. E) Culture dictates how we construe emotional displays.

C

All of the following can be effective techniques to encourage conflict EXCEPT A) reward dissenters. B) punish conflict avoiders. C) build devil's advocate roles into the decision making process. D) reward those who support the status quo. E) train managers to listen to bad news they may not want to hear.

D

All of the following may provide reasons to explain why politics is a fact of organizational life EXCEPT A) Organizations are comprised of groups with different values and goals. B) There is the potential for conflict over resources. C) Resources in organizations are limited. D) Win/win scenarios are the norm. E) Decisions are often made in a climate of ambiguity.

D

Astute corporate executives use emotional content to get employees to buy into A) their job responsibilities. B) unethical requests. C) overtime. D) their vision of the company's future. E) downsizing.

D

Encouraging group leaders to maintain an ongoing minimum level of conflict is part of the ________ view of conflict. A) functional B) traditional C) human relations D) interactionist E) conjunctivist

D

If Thomas wishes to avoid change at work, he will most likely ________. A) share resources B) overachieve C) build coalitions D) guard information E) divide alliances

D

In a study examining nonverbal negotiation tactics, which culture was found to make more physical contact? A) Americans B) Canadians C) Japanese D) Brazilians E) Russians

D

In which stage of the conflict process does conflict become visible? A) illumination B) intentions C) potential opposition or incompatibility D) behavior E) cognition and personalization

D

When Jennifer asks for Jim's compliance on her new initiative based on their long friendship, which influence tactic is she using? A) exchange B) ingratiation C) pressure D) personal appeals E) inspirational appeals

D

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for which of the following jobs? A) an interviewer who assesses candidates in an employment agency B) an engineer heading up a team designing a complex software/hardware interface C) a meeting planner who must set up meetings for candidates around the world D) a copy editor who seeks out spelling errors and grammatical mistakes in manuscripts E) a realtor arranging sales between homeowners and potential buyers

D

Which is NOT cited as a factor that influences emotions and moods? A) time of day B) stressful events C) social activities D) season of the year E) sleep patterns

D

Which of the following is NOT considered a "softer" influence tactic? A) personal appeals B) inspirational appeals C) rational persuasion D) pressure E) consultation

D

Which of the following is NOT true of power? A) To get things done, it helps to have power. B) Managers should increase others' dependence on them. C) To increase your power, you should develop a skill your boss needs. D) Power is a one-way street. E) While you seek to maximize others' dependence on you, you will be seeking to minimize your dependence on others.

D

Which of the following is NOT true? A) People with damage to the prefrontal cortex scored significantly lower on EI tests. B) EI is neurologically based. C) People who suffer neurological damage make poorer decisions. D) People with damage to the prefrontal cortex will score lower on standard measures of intelligence then people without the same brain damage. E) EI is biologically based.

D

Which of the following is a type of conflict identified by the interactionist view? A) resource B) organizational C) personality D) process E) institutional

D

Which of the following is not a step in the negotiation process? A) definition of ground rules B) clarification and justification C) bargaining and problem solving D) process evaluation E) preparation and planning

D

Which of the following is not one of the views of conflict? A) traditional view B) human relations view C) interactionist view D) functional view E) all of the above

D

Conflict is constructive when it ________. A) improves the quality of decisions B) stimulates creativity and innovation C) fosters an environment of self-evaluation and change D) encourages curiosity among group members E) all of the above

E

Cultural norms in the United States dictate that employees in service organizations should smile and act friendly when interacting with customers. This norm A) applies worldwide. B) is especially strong in Israel. C) is valuable for Wal-Mart to enforce globally in their stores. D) wins companies loyal followers globally. E) is not embraced by German shoppers.

E

Evolutionary psychology A) draws from Darwin's work on emotions. B) suggests that individuals must experience emotions since they serve a purpose. C) justifies the purpose of even negative emotions. D) may not provide a valid perspective at all times. E) all of the above.

E

Evolutionary psychology has which of the following views on negative emotions such as anger and jealousy? A) They are a biological imperative that cannot be controlled. B) They are only negative in the way they make us feel, however they are a great help when we have to interact in complex situations. C) They are necessary if we are to function efficiently amid the stresses of contemporary life. D) They are vestiges of our past as hunter gatherers that will be lost as we continue to evolve. E) They serve a useful adaptive purpose, even if it is not readily apparent.

E

Formal power can arise out of which of the following? A) the ability to coerce B) formal authority C) the ability to reward D) one's position in the organization E) all of the above

E

Integrative bargaining focuses on ________. A) competition B) short-term benefits C) zero-sum gains D) ensuring balanced inputs E) long-term relationships

E

When Matt avoids blame by manipulating information by distortion or deception, he is using the defensive behavior known as A) buffing. B) playing safe. C) justifying. D) scapegoating. E) misrepresenting.

E

Which is not one of the five conflict-handling intentions? A) collaborating B) competing C) accommodating D) avoiding E) resisting

E

Which of the following is a mood dimension consisting of positive emotions. A) positive regard B) static regard C) negative affect D) emotional range E) positive affect

E

Which of the following is an example of conflict? A) incompatibility of goals B) differences over interpretation of facts C) disagreements based on behavioral expectations D) workplace violence E) all of the above

E

Which of the following is likely to lead to conflict? A) older group members B) low turnover C) mutually independent groups D) small group size E) high job specialization

E

"I've got two tickets to the game tonight that I can't use. Take them. Consider it a thank you for taking the time to talk with me." This is an example of which impression management behavior? A) favors B) flattery C) association D) self-promotion E) conformity

A

Emotional intelligence appears to be especially relevant in jobs that demand which of the following? A) social interaction B) commitment C) task structure D) charisma E) leadership skills

A

A study of US Air Force recruiters showed that A) top-performing recruiters exhibited high levels of emotional intelligence. B) there was little validity to EI in selection decisions. C) EI measures would not be used in hiring decisions. D) EI was not relevant in jobs requiring social interaction.

A

As the CEO of a corporation, you have learned to understand the role of emotional intelligence in the workplace. You have worked hard to develop emotional intelligence in your vice-presidents, but believe that some are still struggling. Alan, the V.P. of Employee Relations, does a great job in most respects, but you have noticed that he is very concerned about his image and does not take joking about his abilities well. Alan seems to lack the ability to be aware of what he is feeling. Based on these observations, you would say that Alan is lacking in ________. A) self-awareness B) self-management C) empathy D) social skills E) self-motivation

A

Catherine and Bernice are faculty members at a local college who feel very differently about their academic dean. Catherine believes that he is always engaging in political activity that is not in the best interests of the college. She describes him as a man who passes the buck and who is scheming and arrogant. Bernice believes that the dean is an effective manager. Bernice's label for what Catherine describes as "passing the buck" might be A) delegating authority. B) showing responsibility. C) encouraging dependency. D) demonstrating conscientiousness. E) facilitating cooperation.

A

Darwin argued that emotions ________. A) help humans solve problems B) hinder our ability to survive C) help us understand our world D) are linked to moods E) serve no real purpose

A

Francine is the head of a group at an ad agency working with copywriters, artists and designers to come up with effective branding of new products. Why is it particularly important for her to keep her team happy? A) People are more conscientious when they are in a good mood. B) People are more efficient when they are in a good mood. C) People are more productive when they are in a good mood. D) People are more cooperative when they are in a good mood. E) People are more creative when they are in a good mood.

A

Gina and Hanna are teachers. Gina dislikes her students, but pretends she likes them by making sure she acts in a friendly manner toward them. Hanna also dislikes her students, but is trying to change the way she feels about them. Which of these teachers is most likely to feel the most stress from their actions and why? A) Gina, since she has to feign genuine emotion B) Gina, since her deep emotions conflict with what her job requires C) Hanna, since she will probably display her true feelings before she changes her deep emotions D) Hanna, since it is very difficult to change displayed emotion E) Their actions are unlikely to cause stress.

A

If Jane wants to increase the likelihood that her manager is receptive to her request for a raise, what day should she avoid asking for her raise? A) Monday B) Tuesday C) Wednesday D) Friday

A

If Jason wants to experience more positive workplace interactions, what advice would you give him about his timing? A) More positive interactions are likely from midmorning onward. B) The most positive interactions are likely in the early morning. C) The most positive interactions are likely in sunny weather. D) The most positive interactions are likely in warmer weather.

A

If an employee expresses organizationally desired emotions during interpersonal transactions at work, which of the following is being expressed? A) emotional labor B) negative synergy C) dissonance D) emotional intelligence E) deviance

A

In assessing conflict-handling intentions, cooperativeness is the degree to which ________. A) one party attempts to satisfy the other party's concerns B) one party attempts to resolve conflict C) both parties work toward a common goal D) there is an absence of conflict E) one party can empathize with the other

A

In assessing conflict-handling intentions, the dimension of assertiveness refers to situations ________. A) in which one party attempts to satisfy his/her own concerns B) in which there is an expression of competition C) involving a major behavior change D) that lead to conflict E) in which one party behaves generously

A

In what way is negotiation different from other activities in the workplace? A) A lack of emotion improves performance. B) Feeling bad about your performance in a negotiation is likely to improve future performance. C) Displaying negative emotions such as anger is ineffective. D) Negative outcomes do not mean that negative emotions will result. E) A negative emotional state enhances performance.

A

Individuals who do poorly in negotiations A) experience negative emotions. B) develop positive perceptions of their counterparts. C) are more willing to share information. D) are more willing to be cooperative in future negotiations. E) tend to have the highest levels of emotional intelligence.

A

It seems that your work group is in conflict much of the time. One colleague has suggested that you, as the supervisor, are responsible for eliminating the conflict so that your work group can function harmoniously. Another colleague has suggested that conflict is good for stimulating creativity and productivity within the work environment. You are unsure about whether you should try to eliminate the conflict within your group or learn to deal with it positively. If you support the idea that conflict should be eliminated, you are supporting which of the following views of conflict? A) the traditional view B) the human relations view C) the interactionist view D) the moderated acceptance view E) the positivistic view

A

Jeremy is angry and hostile. As a result, he is more likely to A) engage in deviant behaviors at work. B) score high in EI. C) be more creative. D) be more motivated. E) all of the above.

A

Negotiation can be defined as a process in which two or more parties exchange goods or services and attempt to agree upon ________. A) the exchange rate for those goods and services B) acceptable bargaining strategies for obtaining the goods and services C) a model of the negotiation process for resolving differences D) effective arbitrators for disputes E) the monetary value of the exchanged items

A

Peter is a counselor at a drug treatment program. Today he is under quite a lot of stress: he has a grant proposal to write by the end of the day, he is scheduled to counsel a client who has proved difficult in the past and his supervisor has written him up for being late to work. How will the stress from these events probably affect Peter's mood? A) gradually worsen his mood B) gradually improve his mood C) suddenly worsen his mood D) suddenly improve his mood E) will likely have little actual effect on his mood.

A

Political behaviors usually ________. A) lie outside of an individual's specified job requirements B) are counterproductive to individual goals C) are seen only in large organizations D) are frowned upon by organizational leaders E) are expected as part of each job requirement

A

Sarah is a flight attendant who is required to smile on the job and to be courteous. She does not feel very kindly toward an inconsiderate passenger, but continues to be pleasant and smile. This disparity is known as A) emotional dissonance. B) felt emotions. C) displayed emotions. D) emotional labor.

A

Stage II of the conflict process deals with conflict being ________. A) perceived and felt B) apparent and experienced C) expressed and perceived D) overt and covert E) internalized

A

The ________ view of conflict argues that conflict is a natural and inevitable outcome in any group. A) human relations B) interactionist C) traditional D) functional E) human resources

A

The point below which either negotiating party would break off negotiations is known as the party's ________ point. A) resistance B) refusal C) target D) negative E) assistance

A

The power tactic of using flattery and creating goodwill before making a request is known as ________. A) ingratiation B) exchange C) inspirational appeal D) motivational appeal E) affective appeal

A

The process by which individuals attempt to control the perceptions that others form of them is called ________. A) impression management B) information management C) defensive behavior D) perception management E) reflection control

A

The traditional view of conflict is the belief that conflict is ________. A) harmful B) natural C) necessary D) situationally dependent E) neutral

A

Thomas recognizes that his firm is plagued by organizational politics. He is not good at playing games and instead frequently engages in defensive behaviors in order to protect himself and his interests. Thomas is frustrated because he believes that he has little control over his environment, and his environment is uncomfortable to him. He has had some success at establishing a sense of control for himself by appearing to be more or less supportive publicly while doing little or nothing privately. The defensive behavior that he is engaged in falls under the category of avoiding A) action. B) blame. C) change. D) power. E) responsibility.

A

Trying to achieve your goal at the expense of your co-worker achieving hers is an example of ________. A) competing B) avoiding C) accommodating D) compromising E) collaborating

A

What do you call the practice of hiding inner feelings and forgoing emotional expressions in response to display rules? A) surface acting B) deep acting C) emotional subterfuge D) affective camouflage E) repressed affection

A

What is the umbrella concept that encompasses both emotions and moods? A) affect B) emotions C) moods D) emotional labor E) cognition

A

When Tahitians are sad, their peers attribute their state to a physical illness. Which of the following facts does this best illustrate? A) The norms for the expression of emotions differ across cultures B) The value people place on emotions varies across cultures? C) The degree to which people experience emotions varies across cultures? D) It's easier for people to accurately recognize emotions within their own culture than in those of other cultures. E) All cultures interpret emotions in the same way.

A

When a bank robber points a gun at a bank employee, his base of power is ________. A) coercive B) punitive C) positional D) authoritative E) fractional

A

When a co-worker agrees to assist with a project in exchange for a future favor, they are engaged in which process? A) negotiation B) conflict resolution C) direct authority D) delegation E) pressure

A

When doctors attend a workshop to improve their bedside manner and feel more apathy for their patients, they are attempting to impact their A) deep acting. B) surface acting. C) emotional labor. D) displayed emotions.

A

When politicking becomes too much to handle, A) it can lead to employees quitting. B) it can lead to increases in employee performance. C) it can increase the motivation of employees. D) it may decrease pressure to compete in the political arena. E) it can increase employee retention.

A

Which of the following is a characteristic of distributive bargaining? A) I win, you lose B) long-term focus C) convergent or congruent interests D) most preferable bargaining for intraorganizational behavior E) high information sharing

A

Which of the following is a generic term that covers a broad range of feelings that people experience? A) affect B) emotions C) moods D) emotional labor E) cognition

A

Which of the following is a personal variable that can lead to potential conflict? A) personality type B) degree of intergroup dependence C) group size D) organizational tenure E) culture

A

Which of the following is not an argument that supports the existence of emotional intelligence? A) EI is practically indistinguishable from the established concepts of intelligence and personality. B) People with high EI have a leg up in the business world. C) People without the ability to process emotions have been proved to be poor decision makers. D) A high level of EI is a good predictor of job performance. E) It is intuitively appealing.

A

Which of the following is the dimension of emotional intelligence that describes the ability to recognize your own emotions and impulses? A) self-awareness B) self-management C) commitment D) empathy E) social skills

A

Which of the following is the term referring to one's ability to be self-aware, to detect emotions in others, and to manage emotional cues and information? A) emotional intelligence B) AET C) emotional external constraints D) affective emotions E) cognition

A

Which of the following statements explains gender differences in emotional expression? A) Men and women are socialized differently. B) Men may have more innate ability to read others than women. C) Men may have a greater need for social approval than women. D) Women are socialized to be tough and brave. E) Women have a lower propensity to show emotions than men.

A

Julie smiles and acts politely towards a customer at her checkout, even though she really deeply dislikes this customer. What is the disparity between the emotion Julie displays and the emotions she is actually experiencing? A) felt emotions B) emotional dissonance C) conditional emotional response D) emotional distance E) emotional exposure

B

Labor and management at DJ Trucking cannot agree upon a contract for the truck drivers. The drivers are threatening to strike, and management knows that such a strike would be very costly. Each side contends that they are bargaining fairly, but no agreement seems to be possible. Both sides agree that they are competing over a fixed amount of resources. Each side feels that what one side wins, the other loses. The two sides are engaged in A) integrative bargaining. B) distributive bargaining. C) mediation. D) BATNA. E) arbitration.

B

One reacts to ________ power out of fear of the negative ramifications that might result if one fails to comply. A) legitimate B) coercive C) punitive D) referent E) abusive

B

Power tactics can be defined as ________. A) the only legitimate sources of power B) techniques for translating power bases into specific actions C) strategies for gathering and maintain support D) organizational structural characteristics E) approaches for winning arguments

B

Reactive and protective behaviors designed to avoid action, blame, or change when people perceive politics as a threat, are termed ________. A) political behaviors B) defensive behaviors C) protectionism D) impression management E) shielding bias

B

Research shows that for most people, the effect of social activities is which of the following? A) decreases positive mood B) increases positive mood C) increases negative mood D) decreases negative mood E) will have little effect on mood

B

Studies show that people who are depressed tend to make poorer decisions than those with a more positive outlook. Why is this thought to be the case? A) They tend to choose an outcome that will confirm their negative worldview. B) They search for the perfect solution when rarely is any solution perfect. C) They rarely weigh up all the options when making a decision. D) They avoid stereotyping and other behaviors that allow them to come to a rapid decision. E) They tend to put too great a value on their own ability to affect outcomes.

B

The "catching" of emotions from others is known as A) cognitive dissonance. B) emotional contagion. C) emotional dissonance. D) EI. E) moodiness.

B

The ________ view of conflict encourages a group to perform effectively by maintaining an ongoing minimum level of conflict. A) human relations B) interactionist C) traditional D) functional E) reactive

B

The conflict-handling intention of collaborating is ________. A) assertive and uncooperative B) assertive and cooperative C) unassertive and uncooperative D) unassertive and cooperative E) affective and reflective

B

The interactionist view of conflict proposes that functional conflict is ________. A) an indication of the group maturity level B) necessary for effective group performance C) a necessary evil D) always focused around relationships E) universally harmful

B

Your colleagues at work are constantly talking about the vice president in your region. He is perceived throughout the organization as a ruthless man who is not to be antagonized. It is necessary for you to bring him a report, and you are very nervous about having to deal with him. The vice president's major base of power seems to be ________. A) reward B) coercive C) referent D) expert E) personal

B

________ emotions are learned; they are not innate. A) Felt B) Displayed C) Conditional D) Exposed E) Suppressed

B

________ intervene(s) between people's perceptions and their overt behavior. A) Intuition B) Intention C) Cognition D) Attributions E) Attitudes

B

________ power is based on an individual's position in an organization. A) Leadership B) Formal C) Informal D) Influential E) Static

B

Catherine and Bernice are faculty members at a local college who feel very differently about their academic dean. Catherine believes that he is always engaging in political activity that is not in the best interests of the college. She describes him as a man who passes the buck and who is scheming and arrogant. Bernice believes that the dean is an effective manager. Behaviors that Catherine views as "over-conforming" are probably viewed by Bernice as A) competent. B) responsible. C) being mindful of the rules . D) practical-minded. E) astute.

C

Catherine and Bernice are faculty members at a local college who feel very differently about their academic dean. Catherine believes that he is always engaging in political activity that is not in the best interests of the college. She describes him as a man who passes the buck and who is scheming and arrogant. Bernice believes that the dean is an effective manager. Bernice's effective management label for Catherine's phrase "justifying" is probably A) distributing rewards. B) establishing expertise. C) apologizing. D) displaying charisma. E) fixing responsibility.

C

Emotions A) may be less action-oriented than moods. B) may cause us to brood for a while. C) may be more clearly revealed with facial expressions. D) are interchangeable with moods. E) are less fleeting than moods.

C

Erin works on a software help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood? A) It is a simple, unambiguous feeling. B) It interferes with her capacity to work effectively. C) It has a contextual stimulus. D) It can be controlled given some time. E) It cannot be controlled when it is elicited.

C

For task conflict to be productive, it should be ________. A) kept high B) kept low C) kept at low-to-moderate levels D) kept at moderate levels E) subject to managerial control

C

If no one is aware of conflict, it is generally agreed that ________. A) employee-employer relations will be good B) conflict is subversive C) no conflict exists D) conflict is inevitable E) conflict is psychologically driven as opposed to physically manifest

C

James approaches his supervisor with data and a logical presentation supporting his request for additional personnel. He is using ________. A) consultation B) legitimacy C) rational persuasion D) informational power E) exchange

C

Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor's opinion most of the time and is always doing nice things for him. Jerrod makes sure that he associates with the "right" people and is constantly complimenting others about their good work. Jerrod is engaging in all of the following impression management techniques except A) conformity. B) flattery. C) excuses. D) association. E) favors.

C

Leaders achieve goals, and power is ________. A) defined by leaders' hopes and aspirations B) usually used by poor leaders C) a means of achieving goals D) a goal in and of itself E) a strong influence on leaders' goals

C

Legitimate power is based on ________. A) positive rewards B) interpersonal trust C) structural position D) expert knowledge E) respect and admiration

C

One of the departments in Jennifer's organization has almost no conflict. In observing this department, which of the following is Jennifer least likely to observe in this department? A) The members of the department have difficulty responding to change. B) The group often makes decisions based on weak assumptions. C) The group thoroughly considers relevant alternatives when making policy decisions. D) The members of the department rarely reassess the department's goals. E) Individuals within the department don't usually question the decisions of their managers.

C

Organizations that promote positive moods at work are likely to A) be less creative. B) be less relaxed. C) have a more motivated workforce. D) have lower expectations of success. E) not work as hard.

C

People who feel negative emotions A) score high in EI. B) score low in EI. C) are more likely to engage in deviant behavior at work. D) are more creative. E) are more popular.

C

Personal power is generally perceived as a result of all the following EXCEPT A) expertise B) charisma C) legitimate authority D) admiration E) skill

C

Political activity is probably more a function of ________ than of ________. A) management's example; the organization's characteristics B) management's example; individual difference variables C) the organization's characteristics; individual difference variables D) individual difference variables; management's example E) individual difference variables; the organization's characteristics

C

Research has found that tenure and conflict are A) highly positively correlated. B) counterproductive. C) inversely related. D) always present together. E) unrelated.

C

Research suggests which of the following is the most effective source of power? A) formal B) coercive C) personal D) reward E) legitimate

C

Which of the following is not true? A) The more an organization's culture emphasizes zero-sum reward allocations, the more employees will be motivated to engage in politicking. B) The more pressure that employees feel to perform well, the more likely they are to engage in politicking. C) The more growth stability a company demonstrates, the more likely its employees are to engage in politicking. D) The greater the role ambiguity within a company, the more its employees can engage in political activity with little chance of it being visible. E) The greater the opportunity for promotion or advancement within a company, the more employees will compete to positively influence outcomes.

C

Which of the following statements is NOT true about exercise? A) Exercise enhances people's positive mood. B) The therapeutic effects of exercise are strongest for those who are depressed. C) A little exercise can have dramatic effects on mood. D) "Sweat therapy" works. E) Exercise may help put you in a better mood.

C

Which of the following statements is true? A) Affect is a type of emotion. B) Affect is a type of mood. C) Affect can be experienced as a mood or an emotion. D) Affect is the result of conscious thought and action. E) Affect is the result of a mood or an emotion.

C

Which of the following types of power requires acceptance of the leader's authority by members of the organization? A) personal B) organizational C) legitimate D) positional E) balanced

C

Which one of the following views on conflict prevailed in the 1930s and 1940s and may be considered outmoded today? A) human relations B) interactionist C) traditional D) functional E) asymptotic

C

You decide to do more research on the view that conflict should be encouraged as a means to achieve change and innovation. This view is termed A) the traditional view. B) the human relations view. C) the interactionist view. D) the acceptance view. E) the promotional view.

C

________ conflict focuses on interpersonal interaction. A) Task B) Job C) Relationship D) Process E) Communication

C

________ conflict supports the goals of the group and improves its performance. A) Formal B) Informal C) Functional D) Dysfunctional E) Reactive

C

________ conflicts are almost always dysfunctional. A) Task B) Job C) Relationship D) Process E) Personal

C

________ is more stressful to employees than ________ because it requires feigning one's true emotions. A) deep acting; surface acting B) experiencing displayed emotions; experiencing felt emotions C) surface acting; deep acting D) surface acting; felt emotions

C

________ power is based on identification with a person who has desirable resources or personal traits. A) Associational B) Legitimate C) Referent D) Personal E) Source

C

"Morning" people A) experience peak levels of positive affect in the morning. B) experience peak levels of positive affect in the evening. C) experience higher levels of negative affect in the afternoon. D) show little fluctuation in negative affect through the day.

D

Jerrod is relatively new to Xenon Corporation and wants to make sure that he makes a good impression on his coworkers and supervisor. He agrees with the supervisor's opinion most of the time and is always doing nice things for him. Jerrod makes sure that he associates with the "right" people and is constantly complimenting others about their good work. Jerrod is engaging in which of the following impression management techniques? A) mirroring B) acclaiming C) groveling D) conformity E) apologizing

D

Joe comes to you with a request for funds for a project. He reminds you that company policy supports his position. He is using the tactic of ________. A) coalitions B) consultation C) rational persuasion D) legitimacy E) pressure

D

Last month, Jennifer's department experienced constructive conflict during a meeting. Which of the following is not an outcome of this functional conflict? A) The quality of decisions is improved. B) Creativity and innovation are stimulated. C) Tensions are released. D) Groupthink is increased. E) Interest and curiosity are encouraged.

D

On which of the following days do people tend to be in their best moods? A) Monday B) Tuesday C) Wednesday D) Friday E) Sunday

D

Power does not require goal compatibility, merely ________. A) reliance B) communication C) confidence D) dependence E) understanding

D

Providing quality customer service makes demands on employees because it often puts them in a state of A) cognitive dissonance. B) negative affect. C) emotional contagion. D) emotional dissonance. E) positive affect.

D

Rachael hopes to increase her positive mood. Which activity is most likely to have the greatest positive impact? A) attending a meeting B) watching tv with friends C) going to a move alone D) hiking with friends E) reading a good book

D

Sleep quality A) affects mood. B) impacts decision making. C) impacts an individual's ability to control emotions. D) all of the above.

D

Some researchers doubt the existence of emotional intelligence. Which of the following is an argument they use against it? A) EI assumes that decisions made emotively are superior to those made dispassionately. B) Emotions cannot be measured by testing as can be done for personality or intelligence. C) The tests used to measure EI are too simplistic in what they define as right and wrong answers. D) The concept of EI is so broad and variegated as to render it effectively meaningless. E) People with high EI appear to be high performers in the eyes of others rather than in reality.

D

Surface acting deals only with ________ emotions. A) negative B) weak C) strong D) displayed E) felt

D

The conflict-handling intention of accommodating is ________. A) assertive and uncooperative B) assertive and cooperative C) unassertive and uncooperative D) unassertive and cooperative E) reflective and emotional

D

The human relations view of conflict advocates ________ conflict. A) encouraging B) open communication for resolving C) group therapy for resolving D) acceptance of E) rejection of

D

The key to good decision making is to employ A) thinking. B) feeling. C) rationality. D) thinking and feeling. E) speed.

D

The two general groupings of power are ________. A) informational and personal B) formal and informal C) informal and legitimate D) personal and formal E) static and fluid

D

What effect does stress typically have on mood? A) short-term positive B) long-term positive C) short-term positive but long-term negative D) negative E) small and insignificant

D

Which of the following statements is NOT true concerning emotions? A) Until recently, the field of OB has given the topic of emotions little or no attention. B) The prevailing thought in business until recently was to put a damper on emotions. C) Managers have tried to create emotion-free organizations. D) Researchers have viewed emotions as constructive and able to enhance productivity. E) The myth of rationality can explain why emotions have been given little or no attention in the field of OB.

D

Which of the following statements is false concerning gender differences in negotiations? A) Women are penalized when they initiate negotiations. B) Women's attitudes toward negotiation and toward themselves as negotiators appear to be quite different from men's. C) Managerial women demonstrate less confidence in anticipation of negotiating. D) Women and men negotiate differently. E) Men tend to negotiate slightly better outcomes than women.

D

Which one of the following is not implied in the definition of power? A) influence B) potential C) dependency D) actualization E) capacity

D

Which stage of the conflict process is best conceptualized as a dynamic process of interaction? A) Potential Opposition or Incompatibility B) Cognition and Personalization C) Intentions D) Behavior E) Outcomes

D

You know that the vice president of your region has the authority to accept or reject your report. This is part of his ________ power. A) reward B) coercive C) expert D) legitimate E) personal

D

Your physician has advised you to take a series of medications. You comply because of her ________ power. A) referent B) information C) formal D) expert E) personal

D

________ conflict hinders group performance. A) Formal B) Informal C) Functional D) Dysfunctional E) Reactive

D

________ conflict relates to how the work gets done. A) Task B) Job C) Relationship D) Process E) Reactive

D

Catherine and Bernice are faculty members at a local college who feel very differently about their academic dean. Catherine believes that he is always engaging in political activity that is not in the best interests of the college. She describes him as a man who passes the buck and who is scheming and arrogant. Bernice believes that the dean is an effective manager. Bernice sees the dean as being competent, thorough and carefully documenting. Catherine would most likely describe the dean instead as A) overachieving. B) scapegoating. C) misrepresenting . D) cunning. E) buffing.

E

An important criterion in determining whether conflict is functional or dysfunctional is ________. A) overall morale B) turnover rates C) absenteeism levels D) management's assessment E) performance

E

As a result of the organization's structure, the vice president in your region has which of the following power bases? A) reward B) coercive C) formal D) legitimate E) all of the above

E

Jennifer's boss decides to implement a new policy whereby employees provide regular, formalized feedback to their supervisors. Employees are encouraged to evaluate and criticize their superiors. Based on your understanding of functional conflict, is this policy likely to benefit Jennifer's company? A) no, because the evaluations will promote relationship conflict, which is always dysfunctional B) yes, because the evaluations will encourage groupthink, which increases turnover C) no, because the evaluations will create a climate of insecurity for the company's management D) no, because the evaluations will generate dysfunctional conflict, which breeds discontent E) yes, because the evaluations will encourage functional conflict, which improves organizational performance

E

Jo has a job interview. Which of the following will probably not have an effect on the way she reacts emotionally to the interview? A) how much sleep Jo had the night before B) how much exercise Jo regularly gets C) Jo's age D) Jo's gender E) the weather on the day of the interview

E

Labor and management at DJ Trucking cannot agree upon a contract for the truck drivers. The drivers are threatening to strike, and management knows that such a strike would be very costly. Each side contends that they are bargaining fairly, but no agreement seems to be possible. At first, the disputing parties resist your offer to help create a win-win situation for both groups. They are each highly focused on their demands in the negotiation, otherwise known as their ________. A) bargaining chips B) distribution points C) resistance points D) settlement ranges E) target points

E

One way to classify emotions is by whether they are A) simple or complex B) positive or complex C) complex or negative D) simple or negative E) positive or negative

E

People who are in good moods A) are more creative. B) produce more ideas. C) produce ideas others think are original. D) identify more creative options. E) all of the above

E

Research suggests which of the following relationships exists between weather and mood? A) a moderately positive B) a moderately negative C) a strong positive D) a strong negative E) weather tends to have little effect on mood.

E

The traditional view of conflict argues that conflict ________. A) cannot be avoided B) helps to generate discussion C) can be avoided D) improves productivity E) must be avoided

E

The vice president in your region is perceived throughout the organization as a ruthless man who is not to be antagonized. It is necessary for you to bring him a report and you are very nervous about having to deal with him. The most likely reason for the success of this vice president in your organization is that his subordinates A) strive to make themselves indispensable to him. B) find his leadership style inspiring. C) strive to emulate him. D) are envious of his success. E) fear negative sanctions if they fail to comply.

E

Thomas' rigorous documentation allows him to accomplish which of the following? A) avoiding responsibility B) avoiding power C) avoiding change D) avoiding action E) avoiding blame

E

Valerie is in a negative mood, so she decides to have dinner with her friends to improve her mood. What effect will this activity likely have on her negative mood? A) strongly decrease it B) moderately decrease it C) have little or no effect on it D) moderately increase it E) strongly increase it

E

What term is used for intense feelings that are directed at someone or something? A) affect B) cognition C) moods D) thoughts E) emotions

E