Officer I and II

If results of organization planning fail to meet required goals, __________ will assist in determining why and how the plan needs to be altered. a.supervision b.decisiveness c.sidestepping d.documentation

documentation

Which statement contains all three parts of assertive communication? a."You'realwaysmakingmistakes." b."I think the problem is you and your bad attitude." c."I feel frustrated when the equipment is not returned to its proper place on the truck." d."I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean PPE to remove possible contaminants."

"I feel frustrated when PPE is improperly cleaned, so let's talk about how we clean PPE to remove possible contaminants."

Why is it essential for Level I Company Officers to fully understand the theories and methods used in management? a.A Level I Company Officer maybe tasked with creating and implementing federal and tribal funding. b.Level I Company Officers may be responsible for fire and arson investigators while Level II Officers are not. c.A Level I Company Officer may be required to manage multi company incidents before the arrival of a Level II Fire Officer. d.Level II Fire Officers are tasked with supervisory tasks while Level I Company Officers are often given managerial responsibilities.

A Level I Company Officer may be required to manage multi company incidents before the arrival of a Level II Fire Officer.

In which situation would an autocratic leadership style be utilized? a.A dinner break when a crew is asked to pick a meal b.An apparatus maintenance crew is delegated to specific maintenance tasks c.An emergency operation with the Incident Commander at the top of the chain of command d.An on emergency situation where a problem must be solved by soliciting ideas from crew members

An emergency operation with the Incident Commander at the top of the chain of command

How can a company officer meet the needs of the emergency response priority level? a.By thoroughly and effectively completing reports and records b.By ensuring team readiness through conducting team training c.By being technically and tactically proficient in skip level notifications d.By ensuring unit members are under prepared to enter into emergency situations

By ensuring team readiness through conducting team training

How can effective leaders empower others and enable them to act? a.Through monitoring the internal and external climate of the organization b.By sharing the trouble with subordinates while keeping the glory to themselves c.Through accomplishing mission goals and objectives with minimum supervision d.By giving subordinates the tools and methods to solve the problem or make the change

By giving subordinates the tools and methods to solve the problem or make the change

What leadership quality is concerned with applying procedures, polices, rewards, and discipline evenly and fairly? a.Motivation b.Consistency c.Decisiveness d.Industriousness

Consistency

Which universal function of management is tasked with establishing and implementing mechanisms to ensure objectives are attained? a.Planning b.Directing c.Organizing d.Controlling

Controlling

What classification of fire and emergency services organization generally protects large areas of unincorporated land that contain large populations?(34) a.County b.Federal c.Industrial d.Combination

County

Which leadership style requires followers to participate in the process and beheld accountable for the tasks delegated to them? a.Autocratic b.Democratic c.Laissez-faire d.Commandunity

Democratic

What level of input do followers have in the decision-making process in an organization utilizing an autocratic leadership style? a.Followers make the decisions for themselves b.Decision-making input is solicited from followers c.Decisions are made through follower commitment d.Followers have little to no input in decision making

Followers have little to no input in decision making

Why must a company officer, as a public servant, meet their community's needs with competence, courtesy, and efficiency? a.Good customer service is essential to the health and safety standards of the agency. b.Good customer service is essential to maintain a positive public perception of the agency. c.Positive contacts within the community will help the company officer change group dynamics. d.Community perceptions will impact the internal and external expectations of a new company officer.

Good customer service is essential to maintain a positive public perception of the agency.

What can a company officer do to ensure personnel, regardless of cultural or communication barriers, receive fair and equal treatment? a.Mandate that all employees must work on weekends regardless of their religious beliefs b.Create a department-wide policy that all written communication will be presented in size 8 font c.Start implementing counseling sessions with employees under the age of 30 to teach them how to respect older employees d.Make modifications to how training is conducted and communicated so all students fully comprehend the concepts being taught

Make modifications to how training is conducted and communicated so all students fully comprehend the concepts being taught

What is the supervisor's role in the norming phase of the four-stage group development model? a.At this stage, the group is a true team with all members sharing leadership. b.The supervisor actively listens to members and provides explanations for decisions. c.The supervisor works to maintain team spirit as the group accomplishes its objectives. d.The company officer must be aware of team norms and values to make sure they don't violate the sense of decency.

The supervisor actively listens to members and provides explanations for decisions.

What identified leadership style is most effective in situations where performance needs to be standardized and consistent? a.Functional b.Transactional c.Decentralized d.Transformational

Transactional

What is a possible consequence of inconsistently fulfilling supervisory duties as a company officer? a.Undermined authority b.Empowered employees c.Increased self-knowledge d.Decreased emotional reactivity

Undermined authority

Professionalism in career, paid-on-call, and volunteer departments refers to: a.a level of experience gained when personnel receive promotions. b.a level of personnel competence or expertise, behavior, and appearance. c.any transitional relationship between new company officers and their crews. d.the amount and quality of station apparatus and personal protective equipment.

a level of personnel competence or expertise, behavior, and appearance.

Fire departments in fire districts operate under:(34) a.the mandate of a tribalor indigenous authority. b.the jurisdiction of the state/provincial government. c.a common regional or national command structure. d.a locally elected board of trustees or fire commissioners.

a locally elected board of trustees or fire commissioners.

Managing is the process of controlling or directing available resources for the purpose of: a.breaking the cycle of emotional reactivity and unethical behavior. b.directing, overseeing, and controlling the activities of other individuals. c.achieving a goal or objective through the use of authority or persuasion. d.acknowledging member-related problems and assisting with their resolution.

achieving a goal or objective through the use of authority or persuasion.

Company officers are considered supervisors because they are responsible for the: a.bureaus within the department. b.executive activities of the organization. c.activities of one or more subordinate employees. d.administration and control of projects or programs.

activities of one or more subordinate employees.

Payment per response or by an annual fee between organizations rather than reciprocal aid is a key feature of _________ aid agreements. (42) a.additional b.automatic c.underwritten d.organizational

additional

At the administrative level, Level I Fire Officers are responsible for: a.creating new policies and procedures for the unit. b.creating new policies and procedures for the county. c.administering the organization's policies, procedures, and orders at the unit level. d.administering the organization's policies, procedures, and order sat the state level.

administering the organization's policies, procedures, and orders at the unit level.

Leadership skills can be addressed and assessed through: a.annual/supervisory reviews. b.unity/span of control reviews. c.additional resource agreements. d.bypassing the chain of command.

annual/supervisory reviews.

Alaissez-faire approach to leadership would be appropriate in an organization with followers who: are committed to the leader's vision. are highly skilled and self-motivated. participate in the leadership process. provide little or no input into the leader's decisions.

are highly skilled and self-motivated.

Recognition for a job well done should be given to an employee: a.at the next staff meeting. b.at the annual department award ceremony. c.as soon as possible following an accomplishment. d.during the employee's job performance evaluation.

as soon as possible following an accomplishment.

Command presence is a unique skill that includes the ability to: a.sidestep senior officers. b.assess the need for action. c.complete line and staff personnel duties. d.take on the role as Incident Commander during any incident.

assess the need for action.

Once company officers identify their strengths and weaknesses, they can develop a strategy for improving their weaker leadership skills by: a.starting a leadership podcast. b.relaying on autocratic leadership traits. c.attending leadership seminars/workshops. d.assigning leaderships tasks to subordinates.

attending leadership seminars/workshops.

Some volunteer fire organizations are non profit corporations governed by a(an):(39) a.board of directors. b.commercial business. c.local government d.additional resource agreement.

board of directors.

Accountability for decisions with in a fire organization is almost always:(28) a.functional. b.specialized. c.centralized. d.decentralized.

centralized.

Company officers who want their units to work more efficiently and effectively should: a.hastily communicate goals and objectives and provide minimal supervision. b.publicly question or criticize policies ororders that they believe to be unfair. c.consistently adhere to and support a set of moral, ethical, and social values. d.clearly communicate goals and objectives and provide periodic progress reports and feedback.

clearly communicate goals and objectives and provide periodic progress reports and feedback.

As a supervisor, a company officer can use a strong ________to defuse a problematic situation quickly and efficiently. a.personal ethic b.commit mentethic c.professional image d.command presence

command presence

Delegation is the process of providing subordinates with the authority, direction, and resources needed to:(28) a.change policies. b.complete an assignment. c.functionally supervise a unit. d.complete a training evolution.

complete an assignment.

Before an incident occurs, fire and emergency services organizations participating in mutual aid agreements should:(42) a.inspect potential construction sites within the jurisdictional response area. b.agree on a standard method of initiating personnel transfers and disciplinary actions. c.conduct joint training exercises to identify and rectify differences in equipment and procedures. d.supervise salvage and overhaul operations at incidents that involve criminal or suspected terror-related activities.

conduct joint training exercises to identify and rectify differences in equipment and procedures.

Ethics are a system of moral principles that define: a.the promotional processes for company officers. b.codes of conduct found inmutual-aid agreements. c.correct and proper behavior for members of a society. d.transitioning relationships when a crew member becomes a supervisor.

correct and proper behavior for members of a society.

When anticipating problems, a supervisor must recognize the potential problem and then: a.contact the departmental bargaining unit. b.mitigate tension among other supervisors. c.refer all issues to the Employee Assistance Program. d.develop and implement aneffective and fair solution.

develop and implement an effective and fair solution.

Company officers can use ___________ leadership principles to ensure that unit members are personally invested with creating mission objectives. a.adjourning b.democratic c.laissez-faire d.authoritarian

democratic

Planning is the foundation of the management process because it: a.applies honesty and strong moral principles to the decision-making process. b.determines in advance what an organization, a group, or an individual should do and how it will get done. c.allows a company officer to view situations from all angles while still understanding that tradition can provide direction. d.recognizes potentially problematic work group or company situations ranging from personality conflicts to political issues.

determines in advance what an organization, a group, or an individual should do and how it will get done.

Adapting a flexible management style that ensures all receive fair treatment is a practical way to deal with: a.personal rationalizations. b.diversity in the workplace. c.resource allocation agreements. d.challenging relationship changes.

diversity in the workplace.

Combination organizations provide staffing and receive funding in accordance with the:(40) a.results of a position and job analysis. b.capability of their auxiliary apparatus. c.dominant aspect of their organization. d.level of functional supervision in the department.

dominant aspect of their organization.

The three priority levels in to which first-line supervisors should categorize activities are: a.forming, storming, and adjourning. b.management functions, planning tasks, and task management. c.empowering employees, rewarding employees, and human resource duties. d.emergency response, preparation for emergency response, and organizational duties.

emergency response, preparation for emergency response, and organizational duties.

Using mutual aid, automatic aid, or outside aid agreements for large or exceptional incidents is a common technique used to:(40-41) a.extend an organization's budget. b.provide fire protection for local industry. c.reduce an organization's insurancerate. d.improve relations within the organization.

extend an organization's budget.

Expectations from subordinates, peers, family, superiors, and the public that company officers must learn to meet are referred to as: a.internal expectations. b.professional criticism. c.external expectations. d.professional pressures.

external expectations.

Lands under the authority of officially recognized Native American tribes receive fire and emergency protection through:(37) a.federally operated and staffed fire and emergency services departments. b.mobile fire and emergency services units run by the Bureau of Indian Affairs. c.state/provincial fire and emergency services organizations augmented by tribal training. d.fire and emergency services organizations located on the reservation and staffed by tribal members.

fire and emergency services organizations located on the reservation and staffed by tribal members.

Generally, state/provincial emergency fire suppression companies are organized for: (35) a.urban search and rescue teams. b.medical and law enforcement duties. c.forest, wildland, and urban-interface fires. d.airport, port, and shipboard fire protection.

forest, wildland, and urban-interface fires.

Company officers who establish priorities for personnel and relate those priorities to their job functions are more likely to: a.maintain better friendships with personnel. b.frame their expectations for personnel clearly. c.engage in skip level notification with personnel. d.anticipate problems with personnel before they occur.

frame their expectations for personnel clearly.

Organization plans are generally classified by the: a.rate of return from each mission. b.leadership used in the department. c.unethical behaviors they encourage. d.frequency with which they are used.

frequency with which they are used.

Personnel assigned by a supervisor to perform duties for and report to a second supervisor are operating under:(30) a.span of control. b.group dynamics. c.centralized authority. d.functional supervision.

functional supervision.

Fire and emergency services organizations can be classified as either public or private depending on how the organization is: a.staffed. b.funded. c.equipped. d.maintained.

funded.

Learning to recognize and label your emotions quickly, and practicing how to behave when certain emotions arise, will allow you to choose: a.solutions to personnel issues that focus on discipline. b.how to behave rather than being emotionally reactive. c.reckless or impulsive behaviors over intentional behaviors. d.communication styles that display aggression or deference.

how to behave rather than being emotionally reactive.

A company officer may counsel an employee to: a.coordinate their activities with a functional or an immediate supervisor. b.determine if the employee is eligible for an official recognition or reward. c.lessen the blowback from transitioning from being an employee's peer to an employee's supervisor. d.identify and resolve personal, behavioral, or career problems that adversely affect an individual's performance.

identify and resolve personal, behavioral, or career problems that adversely affect an individual's performance.

Personnel under the chain of command report directly to a(an):(29) a.firechief. b.immediate supervisor. c.former company officer. d.officer with the highest rank.

immediate supervisor.

Fire organizations with scalar structures have a defined chain of command in which: a.decisions are generated from a decentralized core. b.unity of command is generated by a decentralized authority. c.authority is directed from the bottom of the organization upwards. d.information is directed from the top of the organization downwards.

information is directed from the top of the organization downwards.

Company officers who apply honesty and strong moral principles to the decision-making process are cultivating the leadership quality of: a.integrity. b.dependability. c.proactiveness. d.industriousness.

integrity.

Company officers are responsible for completing tasks and ensuring that the schedule: a.is realistic with attainable objectives. b.gives final responsibility to the employees. c.defers to the organization's mission and corevalues. d.organizes employees to work as individuals with a goal in focus.

is realistic with attainable objectives.

Each category of NFPA1021 is divided into: a.lists of every duty that maybe assigned to a new or veteran company officer. b.interpersonal, verbal, and nonverbal skills a company officer needs to succeed. c.promotional schedules based on time served in the fire and emergency services. d.job performance requirements (JPRs) that guide the officer in the performance of these duties.

job performance requirements (JPRs) that guide the officer in the performance of these duties.

The primary means of categorizing public fire and emergency services organizations is by the: a.jurisdiction the organization serves. b.organization's ethical responsibilities. c.organization's performance expectations. d.amount of private funding to the organization.

jurisdiction the organization serves.

When a firefighter has internally rationalized one unethical action, it becomes easier for her or him to: a.justify another unethical action. b.condemn other unethical actions. c.gain the support of her or his company officer. d.encourage other firefighters toward ethical actions.

justify another unethical action.

Organizations entering into an aid agreement should treat the agreement as a(an):(41) a.legal contract. b.scalar structure. c.additional resource. d.delegation of authority.

legal contract.

The Emotional Learning System uses five steps to help you to become: a.less able to identify personal rationalizations and unethical behaviors. b.less reactive and to better identify and express your strong emotions. c.more able to empower subordinates using reactive or intentional behaviors. d.more adaptive to developing command presence and effective mission objectives.

less reactive and to better identify and express your strong emotions.

Jurisdictions of public fire and emergency services organizations may be tied to a(an):(33) a.industrial fire brigade. b.paid-on-call organization. c.level of local government. d.additional resource agreement.

level of local government.

In a decentralized organizational model, lower-level personnel given decision-making authority are:(28) a.able to set organizational policy for a specific area. b.limited to only those tasks for which they were given authority. c.restricted to skip level notification if unity of command is broken. d.responsible for establishing review systems to avoid duplication of effort.

limited to only those tasks for which they were given authority.

Fire and emergency service personnel who deliver services to the public or external customers are referred to as: (27) a.supervisors. b.line personnel. c.staff personnel. d.battalion chiefs.

line personnel.

Division of labor is used in the fire and emergency services to: a.assist neighboring jurisdictions. b.identify time and safety constraints. c.make specific, clear-cut assignments. d.define how to plan for and operate emissions.

make specific, clear-cut assignments.

Paid-on-call fire and emergency services organizations resemble volunteer organizations in that stations are:(40) a.mostly funded from a local government agency, municipality, or business association. b.continually staffed with full-or part-time personnel and maintained by the federal government. c.minimally staffed and emergency personnel are normally summoned to the incident scene or firestation. d.primarily funded through revenue provided by their parent organization, the sale of services, and contracts.

minimally staffed and emergency personnel are normally summoned to the incident scene or firestation.

A commercial facility may establish its own facility fire brigade when there is a need for a(an): (38) a.increase in customer/public-based nonemergency services. b.organizational structure that mimics those found in the public sector. c.focus on common terminology, references, specifications, or equipment compatibility. d.more immediate response than the local public fire and emergency services organization can or will provide.

more immediate response than the local public fire and emergency services organization can or will provide.

To empower employees, supervisors must relinquish some _________ and have confidence in the skills, judgment, and abilities of others. a.skills b.authority c.inspiration d.motivation

motivation

Company officers can coach employees to maintain and improve performance by giving the employees: a.rewards and recognition for inconsistent good performance. b.authoritarian orders about what to do, when to do it, and how to do it. c.motivational direction, positive reinforcement, and constructive feedback. d.solutions and counseling regarding personal, emotional, or career problems.

motivational direction, positive reinforcement, and constructive feedback.

When a subordinate is working near other coworkers, a company officer functioning as a supervisor may:(31) a.offer this subordinate minimal supervision. b.expand their span of control ratio to 1:7-8. c.cross train that subordinate for a supervisory role. d.decrease their supervisory output for the entire company.

offer this subordinate minimal supervision.

In an organization with a centralized decision-making authority, decisions are made by:(27) a.side stepping the chain of command. b.one person at the top of the structure. c.consensus from mutual-aid organizations. d.accumulative feedback from subordinates.

one person at the top of the structure.

The purpose of unity of command is to ensure unity of effort under: a.the decentralized authority. b.the prevailing group dynamic. c.one preincident plan for every incident. d.one responsible commander for every objective.

one responsible commander for every objective.

When using brain storming to solve a problem, encourage team members to be: a.open and honest in their comments to foster trust and respect within the group. b.responsible for defining what is unethical or discriminatory behaviors within the department. c.open and honest, but allowed to publicly criticize personnel who volunteer unusable suggestions. d.vocal when they question or object to an assignment because they do not agree with the end goals.

open and honest in their comments to foster trust and respect within the group.

Company officers should become acquainted with the mutual aid agreement and with _________ that might be involved in a response. (41) a.transition periods b.public perceptions c.operating procedures d.educational opportunities

operating procedures

The minimum standards that guide the behavior of a company officer are the: a.organization's mission, core values, and rules and regulations. b.organization's forming, storming, norming, performing, and adjourning. c.management principles of emotional intelligence, self-knowledge, and self-assessment. d.counseling principles of self-confidence, tolerance and acceptance, and self-gratification.

organization's mission, core values, and rules and regulations.

Fire services organizations often respond to an incident along with: a.staff and tribal personnel. b.federally mandated mutual aid. c.other public and private entities. d.public and community educators.

other public and private entities.

Cross training should be provided so that company personnel are able to:(32) a.perform a variety of tasks with proficiency. b.place other personnel into mutual aid work groups. c.develop fire and hazardous material protection plans. d.absorb local emergency medical services organizations.

perform a variety of tasks with proficiency.

The best way a company officer can support and motivate personnel is to create a working environment where: a.the supervisory relationship with unit members is left unexplained. b.personnel can be invested in their work and excel in their positions. c.the company officer allows prior friendships with unit members to influence decisions. d.subordinates are allowed to question or object to assignments for reasons other than safety.

personnel can be invested in their work and excel in their positions.

A mission statement is created and goals set in the _____________ management function. a.planning b.directing c.organizing d.controlling

planning

Industrial fire brigades and for-profit fire and emergency services organizations are two examples of:(38) a.incorporated fire municipal cities. b.federally funded tribal organizations. c.private emergency services organizations. d.subscription-based emergency service organizations.

private emergency services organizations.

Mutual aid agreements include jurisdictional maps, evacuation routes, and hydrant locations in case of a(an):(41-42) a.break in the chain of command. b.response outside of one's jurisdiction. c.relationship change or change in perception. d.transition from internal to external challenges.

response outside of one's jurisdiction.

When motivating and supporting personnel through recognition or rewards, consistency must be applied to: a.how often rewards for perfect attendance are given out. b.any pay raise, bonus, or monetary value granted or given. c.reward types and the performance that results in rewards. d.written recognition regardless of the performances that earned the reward.

reward types and the performance that results in rewards.

According to the four-stage group development model, the forming stage is when employees begin to: a.compete for informal leadership. b.establish their own set of norms. c.see themselves as part of the group. d.question their assigned duties and roles.

see themselves as part of the group.

To become an effective leader, company officers should cultivate the leadership quality of _______ by demonstrating self-confidenc ewhen making decisions. a.vision b.intelligence c.decisiveness d.self-assurance

self-assurance

Organizations that join together in a mutual aid agreement may do so to:(41) a.improve morale of the irrespective emergency service organizations. b.share limited or specialized resources between neighboring jurisdictions. c.support education and crosstraining between emergency response disciplines. d.dispel any negative or ambiguous assumptions that may exist between jurisdictions.

share limited or specialized resources between neighboring jurisdictions.

The size of a municipal firestation is primarily dependent on the: (34) a.size of the local population and the geographic area served. b.number and quality of responders trained in technical rescues. c.amount of hazards present in surrounding unincorporated land. d.size of the locally-elected board of trustees and the area served.

size of the local population and the geographic area served.

Company officers usually supervise a department's: largest subdivision. smallest subdivision. chain of command counseling and coaching division.

smallest subdivision.

When supervising a single company, a company officer should optimally have three to seven subordinates in their: a.span of control. b.training division. c.division of labor. d.municipal organization.

span of control.

An effective unit works together towards a(an): a.personal goal. b.ethical objective. c.specific objective. d.project evaluation.

specific objective.

Fire and emergency service personnel who provide support to internal or external customers for training, logistics, and personnel administration are referred to as:(27) a.supervisors. b.line personnel. c.staff personnel. d.battalion chiefs.

staff personnel.

A company officer's first step in developing leadership skills is to: a.question or criticize policies or orders that they believe to be unfair. b.study successful leaders and develop their own list of leadership qualities. c.set unrealistic expectations of themselves as leaders or change implementers. d.instruct subordinates in the proper method of handling problems through the chain of command.

study successful leaders and develop their own list of leadership qualities.

Subordinate personnel break the unity of command through side stepping by:(29) a.going to their immediate supervisor when a problem arises. b.using skip level notification to bypass the chain of command. c.taking a problem to a higher ranked officer rather than to their immediate supervisor. d.sidestepping the highest ranked officer by taking a problem to an immediate supervisor.

taking a problem to a higher ranked officer rather than to their immediate supervisor.

Favoritism and greed, as well as a short-cut or exploitative mentality, can result in: a.the growth of an ethical culture. b.the violation of ethical principles. c.a decrease in personal rationalizations. d.an increase in employee empowerment.

the violation of ethical principles.

In most cases, volunteer fire and emergency services personnel respond to emergencies from: (39) a.a neighboring jurisdiction or municipality. b.a continuously staffed fire and EMS station. c.their homes or workplaces when they are summoned. D.their station posts according to the chain of command

their homes or workplaces when they are summoned.

When a company officer is developing specific, measurable objectives, it requires: a.commitment, organizational loyalty, and guarded conversations. b.personnel, tools and equipment, and a defined legal jurisdiction. c.time, orderly thinking, and a clear vision of the expected results. d.forming, conflict storming, and norming with a clear set of values.

time, orderly thinking, and a clear vision of the expected results.

"Line" and "staff' are organizational terms that separate fire personnel into: a.either municipal or jurisdiction personnel. b.career, volunteer, combination, or paid-on-call firefighters. c.two distinct groups that operate primarily in combination organizations. d.two distinct groups that primarily deliver services to either internal or external customers.

two distinct groups that primarily deliver services to either internal or external customers.

Ethic straining can show employees how to recognize and respond to the: a.unethical actions on the part of others. b.symptoms of substance abuse in others. c.interpersonal skills that influence others. d.organizational structure of their department.

unethical actions on the part of others.

Lying, the intent to deceive, is a common form of: a.ethical behavior. b.unethical behavior. c.emotional intelligence. d.employee empowerment.

unethical behavior.

In nonemergency operations and dailywork activities, it is essential for a company officer to use leadership to: a.use resources efficiently. b.transport victims quickly. c.plan mutual aid response. d.develop an incident action plan.

use resources efficiently.

Mutual aid agreements require fire and emergency services personnel to: a.work with other organizations and other governmental jurisdictions. b.never say anything on or off the job that would dishonor a person, a position, or the organization. c.make decisions that adhere to department policies and make appropriate use of department resources. d.learn how much authority is legitimately assigned to the position and how to apply it in a fair and equitable manner.

work with other organizations and other governmental jurisdictions.

Company officers can practice and improve their interpersonal skills by: a.determining the precedence of mutual aid response. b.working with crew personnel to complete a mission objective. c.controlling the incident scene through an incident action plan. d.seeking imaginative methods for completing a mission objective.

working with crew personnel to complete a mission objective.

A one-or two-page statement of the organization's values and the behavior expected of both its management and membership is a(an): a.unity document. b.written code of ethics. c.accountability worksheet. d.ethical model designation.

written code of ethics.