OM hw 1

Which of the following is not an efficiency measure used by wall street? 1

*Employee turnover Inventory turnover Asset turnover Receivables turnover

Which of the following is not a type of process in the supply chain? 1

*Evaluating Planning Sourcing Making

Which of the following people was not considered one of the quality gurus? 1

*Henry ford William deming Philip Crosby Joseph Juran

Total quality management became popular during what time frame? 1

1980s

Which of the following is an example of a service business? 1

A call center

Which of the following is an example of a goods producing business? 1

An automobile manufacturer

The ratio of revenue to total assets is known as 1

Asset turnover

A process in which one company studies the processes of another company for best practices is known as 1

Benchmarking

Doing something at the lowest possible cost is known as 1

Efficiency

A process that cannot be weighed or measured is knows as 1

Intangible

The ratio of cost of goods sold to average inventory value is known as 1

Inventory turnover

Just-in-time production was pioneered by which country? 1

Japan

A process 1

Made up of one or more activities that transforms inputs in to outputs.

The ability to produce a unique product exactly to a particular customers requirements is known as 1

Mass customization

A company known for delivering high-volume standardized services is 1

McDonald's

Building service activities in to a firm's product offering is known as 1

Product-service bundling

Which of the following processes involves the selection of suppliers? 1

Sourcing

The ability to meet current resource needs without compromising the ability of future generations to meet their needs is known as 1

Sustainability

Business analytic's 1

The analysis of data to better solve business problems.

Electric commerce 1

The use of the internet as an essential element of business activity

True or false: An operations and supply chain manager helps firms determine the best way to deliver its goods and services. 1

True

True or false: Many product offerings are a combination of goods and services 1

True

True or false: Operations and supply chain management is focused on the systems that create and deliver an organizations products and services. 1

True