OMIS 350 - Exam 1

E. ERP Systems

Enterprise systems are also known as which of the following? a.DSS b.ESS c.SCM systems d.MIS e.ERP systems

C. Finance and Accounting

Maintaining the organization's financial records is a central purpose of which main business function? Select one: a.Finance and sales b.Human resources c.Finance and accounting d.Sales and manufacturing e.Manufacturing and accounting

B. TPS

Managers use which of the following systems to monitor the status of internal operations and the firm's relations with the external environment? a.DSS b.TPS c.MIS d.BIS e.KWS

C. Middle management functions

The term management information systems refers to a specific category of information systems serving: a.integrated data processing throughout the firm. b.the information technology function. c.middle management functions. d.transaction process reporting. e.employees with online access to historical records.

A. E-commerce

Using the Internet to buy or sell goods is called: a.e-commerce. b.an extranet. c.e-business. d.e-government. e.an intranet.

C. improve decision making

Verizon Corporation uses a web-based digital dashboard to provide managers with real-time information in order to: a.create supplier intimacy. b.comply with regulations. c.improve decision making. d.improve employee morale. e.create customer intimacy.

C. Operational efficiency

Walmart exemplifies the power of information systems coupled with state-of-the-art business practices and supportive management to achieve which of the following? a.Survival b.Customer intimacy c.Operational efficiency d.The development of new products and services e.Competitive advantage

ERP, SCM, CRM, and KMS

What are the 4 major types of enterprise applications?

C. Senior Management

Which level of the organization is an ESS specifically designed to serve? a.Middle management b.Operational management c.Senior management d.End-users e.Knowledge workers

C. Efficient business processes

Which of the following is an example of an organizational complementary asset? a.Laws and regulations b.The Internet and telecommunications infrastructure c.Efficient business processes d.Strong senior management e.A collaborative work environment

B. Communities

Which of the following is not an application of social business? a.Shared workspaces b.Communities c.Blogs d.Digital dashboard e.File sharing

E. Year to date sales of products

Which of the following would be used as an input for an information system? a.Sales by region report b.Sales for stores in a region c.Marketing costs report for each product d.Product ID and price e.Year to date sales of products

E. Centralized hierarchical decision making

Which of the following would not be a complementary asset for a solar panel manufacturer? a.Innovation-driven management team b.Government funding for green technology c.International solar equipment certification standards d.Subsidies for adoption of solar energy e.Centralized hierarchical decision making

B. Enterprise

A _________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. A. knowledge management B. Enterprise C. Automatic Reporting D. Management information E. transaction processing

B. TPS

A __________ is typically a major source of data for other systems. A. MIS B. TPS C. DSS D. ESS E. KMS

A. Strengthen management controls over employees

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except: a.strengthen management controls over employees b.simplify business processes c.set up activist groups for change d.increase product innovations from lower down in the organization. e.give employees more opportunities to innovate.

D. Greater emphasis on hierarchy and structure

All of the following are characteristics of twenty-first digital firms except: a.more emphasis on decision-making based on data and analysis. b.use of social media to enter into conversations with customers. c.greater awareness of changes in technology, consumer attitudes, and culture. d.greater emphasis on hierarchy and structure. e.better understanding of the importance of information technology in creating and managing the firm.

E. The passage of the Toxic Substances Control Act

All of the following are examples of challenges that required companies to create information systems as a necessity of doing business except: a.the passage of the Dodd-Frank Wall Street Reform and Consumer Protection Act. b.the passage of the Sarbanes-Oxley Act. c.Citibank's development of an ATM network. d.Walmart's development of Retail Link. e.the passage of the Toxic Substances Control Act.

A. Suppliers

All of the following are examples of environmental actors in an information system except: a.suppliers. b.customers. c.competitors. d.sales force. e.regulatory agencies.

E. employees

All of the following are examples of environmental actors in an information system except: a.suppliers. b.customers. c.regulatory agencies. d.competitors. e.employees.

A. Co-creation of business value

All of the following are new technology related trends in MIS except: A. Co-creation of business value B. big data C. the mobile digital platform D. Cloud computing E. IoT

B. Increase in transaction costs

All of the following describe the effects of globalization except: A. replication of business models in multiple countries. B. increases in transaction costs. C. reduction of labor costs through outsourcing. D. significant decreases in operating costs. E. ability to find low-cost suppliers.

B. GE

All of the following exemplify the new face of e-commerce in the twenty-first century except: a.Tumblr b.GE c.Netflix d.Apple Music e.Facebook

D. long-range planning activities of senior management

An ESS supports which of the following? a.Transactional needs of the organization b.Day-to-day processes of production c.Knowledge and data workers in an organization d.Long-range planning activities of senior management e.Decision making and administrative activities of middle managers

D. Acts as a liaison between the information systems group

An information systems manager: a.translates business problems into information requirements. b.oversees the company's security policy. c.manages data entry staff. d.acts as liaison between the information systems group and the rest of the organization. e.writes software instructions for computers.

C. Increased customer intimacy

As discussed in the chapter-opening case, AWM Smart Shelf can help brands and retailers achieve which of the following? a.Increased supplier intimacy b.Improved employee morale c.Increased customer intimacy d.Survival e.Development of new products

A. Processing

Converting raw data into a more meaningful form is called: a.processing. b.feedback. c.inputting. d.organizing. e.capturing.

D. Input

Data collected at checkout counters in a grocery store is an example of: Select one: a.feedback. b.processing. c.output. d.input. e.information systems.

E. Software governing the organization of data on physical storage media

Data management technology consists of which of the following? a.Physical hardware and media used by an organization to store data b.Hardware and software used to transfer data c.Detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system d.Two or more computers linked together to share data or resources e.Software governing the organization of data on physical storage media

B. transform a business firm's relationship with its customers

E-government is intended to do all of the following except: a.make government operations more efficient. b.transform a business firm's relationships with its customers. c.improve delivery of government services. d.provide the ability for citizens to network electronically with other citizens. e.empower citizens by giving them easier access to information.

B. Sharp is primarily using Yammer to create an external network to link suppliers, customers, and others outside the organization

From your reading of the chapter-opening case study discussing Sharp Corporation's use of enterprise social networking, which of the following statements best expresses Sharp's experience? a.Sharp's primary motivation was to change its organizational culture. b.Sharp is primarily using Yammer to create an external network to link suppliers, customers, and others outside the organization. c.Yammer provided Sharp with a single entry point to all the information and tools employees need for their jobs. d.Efforts to implement Yammer were met with significant resistance from employees. e.Sharp's primary motivation was to enhance its security.

D. e-commerce

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise. a.e-business b.e-commerce c.MIS d.enterprise applications e.SCM

E. Information Value Chain

In ________, raw data is systematically acquired and transformed during various stages that add value to that information. a.the firm value chain b.the feedback process c.the dissemination process d.information processing e. information value chain

B. Operational Management

In a business hierarchy, which of the following levels is responsible for monitoring the daily activities of the business? a.Service workers b.Operational management c.Knowledge workers d.Production management e.Middle management

B. Senior Management

In a hierarchical organization, the upper level consists of: Select one: a.data workers. b.senior management. c.professional employees. d.knowledge workers. e.scientists

B. Making customers aware of the product

Order fulfillment involves all of the following business processes except: a.submitting the order. b.making customers aware of the product. c.shipping the product. d.assembling the product. e.checking the customer's credit.

B. transforms raw data into processed information

Output: A. is information that is returned to appropriate members of the organization to help them evaluate the input stage. B. transforms raw data into processed information. c.is feedback that has been processed to create meaningful information. D. transfers processed information to the people who will use it or to the activities for which it will be used. E. is a stream of raw facts representing events occurring in organizations or the physical environment.

C. Manufacturing and production

Producing a bill of materials is a business process in which of the following functional areas? a.Sales and marketing b.Human resources c.Manufacturing and production d.Research and development e.Finance and accounting

B. Sales and marketing

The ________ function is responsible for making sure customers are aware of the company's products. a.finance and accounting b.sales and marketing c.manufacturing and production d.human resources e.distribution and logistics

C. Culture

The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called __________. A. Mission B. Business process C. Culture D. Environment E. Atmosphere

C. input, processing, output

The three activities in an information system that produce the information organizations use to make decisions, control operations, analyze problems, and create new products are: a.data analysis, processing, and feedback. b.data, information, and analysis. c.input, output, and feedback. d.input, processing, and output. e.information, research, and analysis.

E. senior management, middle management, and operational management

The three principal levels within a business organization hierarchy are: a.senior management, data workers, and service workers. b.senior management, operational management, and service workers. c.senior management, operational management, and information systems. d.senior management, middle management, and service workers. e.senior management, middle management, and operational management.

A. Meaningful information

The total number of food items with storage temperature problems is an example of which of the following? a.Meaningful information b.Processing c.Feedback d.Input e.Raw data

B. Time/Space matrix

What analytical framework helps understand and evaluate the benefits and uses of collaboration tools? a.Cost/use matrix b.Time/space matrix c.Time/cost matrix d.Space/cost matrix e.Task/time matrix

D. Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely

What is the most important benefit of an enterprise application? a.Enabling managers to make better decisions b.Enabling cost-effective e-business processes c.Providing answers to non-routine questions d.Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely e.Enabling the creation of business intelligence

E. Human Resources

Which main business function is responsible for maintaining employee records? Select one: a.Middle management b.Manufacturing and production c.Sales and marketing d.Finance and accounting e.Human resources

B. The system will create new value for the firm, beyond its costs

Which of the following best describes the primary reason for implementing a new information system, from a business perspective? a.The system enables the firm to create new products and services. b.The system will create new value for the firm, beyond its costs. c.The system is in use by our primary competitors. d.The system will automate key business processes. e.The system integrates well with the Web.

D. The firm's employees

Which of the following can typically access a firm's intranet? a.The firm's customers b.The general public c.The firm's outside contractors d.The firm's employees e.The firm's suppliers

C. the decision to use computer systems to increase the ease of sending a package using UPS

Which of the following constitutes a managerial element in the UPS tracking system described in the chapter? a. The ability to embed UPS functions in external sites b. The specifications for required procedures for identifying packages c. The decision to use computer systems to increase the ease of sending a package using UPS d. Training provided to UPS drivers e. In-house package tracking software

B. Compare planned to actual sales for each quarter

Which of the following is a routine question that might be answered by an MIS system? a.Estimating the effect of changing costs of supplies b.Compare planned to actual sales for each quarter c.Calculating the best trucking routes for product delivery d.Creating a new product e.Forecasting new industry trends

B. The Mandarin Oriental's use of computers to keep track of guest preferences

Which of the following is an example of a business using information systems to improve customer and supplier intimacy? a.PCL Construction's use of cloud computing b.The Mandarin Oriental's use of computers to keep track of guest preferences c.Verizon's use of a web-based digital dashboard to provide real-time company information for managers d.Apple's creation of the iPad e.Walmart's RetailLink system

C. Fulfilling a customer order

Which of the following is an example of a cross-functional business process? a.Paying creditors b.Shipping a product c.Fulfilling a customer order d.Hiring employees e.Identifying customers

C. One Subaru Outback sold July 27, 2020 in Mohegan Lake, New York for $24,000.

Which of the following is an example of raw data from an automobile manufacturer? a.Annual sales of Subaru Outbacks increased 5.3 percent b.1,200 Subaru Outbacks sold during the first quarter 2020 in New York c.One Subaru Outback sold July 27, 2020 in Mohegan Lake, New York for $24,000 d.An average sale price of $25,500 for all Subaru Outbacks sold during July 2020 in Mohegan Lake, New York e.An average of 120 Subarus sold daily in New York in 2020

D. Improved compliance with government regulations

Which of the following is not a business benefit of collaboration? a.Improved quality b.Improved financial performance c.Improved customer service d.Improved compliance with government regulations e.Improved innovation

C. Improved community relations

Which of the following is not one of the six strategic business objectives that businesses are seeking to achieve when they invest in information systems? a.Competitive advantage b.Operational excellence c.Improved community relations d.Improved decision making e.Survival

E. Higher customer satisfaction levels

Which of the following is the key business objective behind the technologies implemented by PCL Construction, as discussed in the chapter-opening case? a.Reduced cost of supplies b.Survival c.Improved employee morale d.Reduced delays in document management e.Higher customer satisfaction levels

C. 1,2, and 3

Which of the following may lead to competitive advantage? 1. New products, services, and business models 2. Charging less for superior products 3. Responding to customers in real time a.1 and 3 b.1 only c.1, 2, and 3 d.2 and 3 e.1 and 2

?

Which of the following statements about a TPS is not true? a.TPS typically supply data to a firm's ESS. b.A TPS failure for even a few hours can lead to a firm's demise. c.A payroll system is an example of a TPS. d.Tracking the flow of transactions within an organization is one of the principal purposes of a TPS. e.A TPS supports operational management.

B. Today most firms are digital

Which of the following statements about digital firms is not true? a.Digital firms offer extraordinary opportunities for flexible global organization and management. b.Today, most firms are fully digital. c.Digital firms sense and respond to their environments more rapidly than traditional firms. d.Digital firms have more flexibility to survive in turbulent times. e.In digital firms, time shifting and space shifting are the norm.

A. it is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization

Which of the following statements best describes organizational culture? a.It is a fundamental set of assumptions, values, and ways of doing things that has been accepted by most members of the organization. b.It reflects the senior management's perspective on the organization and goals. c.It allows a company to achieve greater operational efficiency. d.It enables the organization to transcend the different levels and specialties of its employees. e.It encompasses the sum of beliefs and assumptions by all members.

A. In 2017, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment

Which of the following statements is not true? Select one: a.In 2017, American businesses invested about $1 trillion in information systems hardware, software, and telecommunications equipment. b.Most of the business value of IT investment derives from organizational, management, and cultural changes inside firms. c.Private business investment in information technology has grown from 21 percent of total invested capital in 1999 to 33 percent of all invested capital in 2017. d.Much of the money spent by American businesses on business and management consulting involves redesigning firms' business operations to take advantage of new technologies. e.In 2017, American businesses spent $500 billion on business and management consulting and information technology services.

?

Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing? a.TPS b.KMS c.ESS d.DSS e.MIS

B. Extranet

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers? a.KMS b.Extranet c.Intranet d.DSS e.TPS

C) knowledge workers

Which of the following work at the same level as middle management?? a.Production workers b.Service workers c.Knowledge workers d.Operational managers e.Data workers