OMIS Exam 1 Chapter 2

According to the chapter case, which of the following statements about Cisco's IX5000 telepresence system is not true?

A six-seat IX500 system costs about $500,000.

________ allows you to communicate with avatars using text messaging.

A virtual world

Which of the following systems would you use to determine which trends in your supplier's industry could affect your firm the most during the next five years?

ESS

Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels?

Enterprise applications

Which of the following systems is designed to span functional areas, focus on executing business processes across the firm, and include all levels of management?

Enterprise applications

________ systems are also known as enterprise systems.

Enterprise resource planning

Which of the following could be used to enable different firms to work collaboratively on a product?

Extranet

What is the most important benefit of an enterprise application?

Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely

Which of the following is a question that might be answered by an MIS system?

How do actual sales for each quarter compare to projected sales?

Which of the following is not a business benefit of collaboration?

Improved compliance with government regulations

An ESS supports which of the following?

Long-range planning activities of senior management

A relocation control system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions falls into which of the following categories?

MIS

A system that reports summaries on the total moving, house hunting, and home financing costs for employees in all company divisions is an example of which of the following?

MIS

If sales of your products declined in a specific region of the country, which of the following types of system would best help you understand why?

MIS

Which of the following is the greatest obstacle in enabling collaboration between employees at different, distant corporate locations?

Time zones

What analytical framework helps understand and evaluate the benefits and uses of collaboration tools?

Time/space matrix

In ________, digital technology and the Internet are used to execute the major business processes in the enterprise.

e-business

Using the Internet to buy or sell goods is called:

e-commerce.

A ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business.

enterprise

Order fulfillment involves all of the following business processes except:

making customers aware of the product.

An information systems manager:

manages computer operations and data entry staff.

The term management information systems refers to a specific category of information systems serving:

middle management functions.

The ________ function is responsible for making sure customers are aware of the company's products.

sales and marketing

According to the chapter case, Sanofi Pasteur is using Microsoft Yammer for all of the following reasons except:

strengthen management controls over employees

All of the following are capabilities of enterprise social networking tools except:

supply chain management.

Using ________ to enable government relationships with citizens, businesses, and other arms of government is called e-government.

the Internet and networking technologies

All of the following are reasons for the increased business focus on collaboration and teamwork, except for:

the need for more efficient work hierarchies.

All of the following are examples of business intelligence systems except a system that:

tracks the flows of materials in a factory.

E-government is intended to do all of the following except:

transform a business firm's relationships with its customers.

Second Life is an example of a:

virtual world.

Producing a bill of materials is a business process in which of the following functional areas?

Manufacturing and production

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

Remote/colocated

Which level of the organization is an ESS specifically designed to serve?

Senior management

From your reading of the chapter-opening case study discussing Sharp Corporation's use of enterprise social networking, which of the following statements best expresses Sharp's experience?

Sharp's primary motivation was to change its organizational culture.

Which of the following decisions requires knowledge based on collaboration and interaction?

Should we work with outside vendors on new products and services?

________ are responsible for translating business problems and requirements into information requirements and systems.

Systems analysts

A ________ is typically a major source of data for other systems.

TPS

Managers use which of the following systems to monitor the status of internal operations and the firm's relations with the external environment?

TPS

To monitor the status of internal operations and the firm's relations with the external environment, managers need which of the following types of system?

TPS

Which of the following statements about a TPS is not true?

TPS typically supply data to a firm's ESS.

A firm's ________ is responsible for enterprise-wide governance and utilization of information to maximize the value the organization can realize from its data.

CDO

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

CKO

Which of the following types of system would you use to manage relationships with your customers?

CRM

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which of the following types of information system?

DSS

Which of the following systems is especially suited to situations in which the procedure for arriving at a solution may not be fully predefined in advance?

DSS

Which of the following systems is used to focus on non-routine business problems that are unique and rapidly changing?

DSS

Which of the following would a manager use to determine the impact on production schedule if sales doubled in the next quarter?

DSS

Enterprise systems are also known as which of the following?

ERP systems

The four major types of enterprise applications are:

ERP, SCM, CRM, and KMS.

Which of the following systems typically uses a digital dashboard to display an array of charts and graphs of a business's key performance indicators?

ESS

Which of the following statements regarding IBM Notes is not true?

It only supports asynchronous interactions.

Which of the following statements about the NFL's Player Tracking system, as described in the chapter case, is not true?

It was primarily designed to increase sales of food and beverages

Which of the following systems integrates supplier, manufacturer, distributor, and customer logistics processes?

Supply chain management system

Which of the following is not a reason for the increased business focus on collaboration and teamwork?

Support for hierarchical organizational structures

Which of the following can typically access a firm's intranet?

The firm's employees

Which of the following tools would you use to evaluate and choose a collaboration tool for your organization?

The time/space collaboration and social tool matrix

________ is a collaboration tool that supports remote (different place), synchronous (same time) collaboration.

Video conferencing

Telepresence technology is primarily designed to:

allow a person to give the appearance of being at a location other than his or her true physical location.