OperatingSystemsExam2
Which of the following Task Manager tabs on a Windows system is used to display the processes owned by each signed-in user?
Users
As Windows 10 is loading, assuming it is enabled, what will happen when F8 is pressed?
Advanced Boot Options screen appears
Under the Advanced Options screen, what startup option should be enabled in order to view what did and did not load during the bootup?
Boot Logging
Registry files, if deleted, can be restored from those saved in what folder?
C:\Windows\System32\Config\RegBack
What error messages are likely to appear if the BIOS/UEFI cannot find a Windows Boot Manager or cannot turn over operations to the boot manager? (Choose all that apply.)
Error loading operating system Invalid partition table Missing operating system
On a Windows computer, which tab can be used in Task Manager to set the priority given to a specific application or service?
Details
James's computer is not booting properly. The computer begins to boot and then just stops and restarts. After the third restart, the computer attempts to repair the computer using Startup Repair. Startup Repair does not seem to work. Instead the computer asks you to choose an option from the Startup Settings screen. James has followed the Troubleshoot screen to the Startup Settings screen and clicked Restart. What setting in the Startup Settings screen will enable James to see which driver might be failing and causing his computer not to boot?
Enable Boot Logging
The Advanced Boot Options screen can be displayed by pressing what key during the boot sequence?
F8
Sara installed Windows 10 for the first time on her computer. During the installation process, she noticed that a new system partition called ESP partition was created. Sara cannot access this new partition to see what it contains. What can you tell Sara about the ESP partition?
It was created by GPT to store Windows boot and startup files.
What Windows process is responsible for authenticating users?
Lsass.exe
A Windows user is attempting to exit a locked up desktop application that is not responding to mouse or keyboard input. Which of the following steps can be taken to end the application process without exiting other open applications?
Open Task Manager and end the process associated with the application
What Windows utility is particularly useful in identifying software and hardware bottlenecks, and provides the ability to monitor in real time?
Performance Monitor
Which of the following Windows tools is used to measure how well software and hardware are performing by displaying statistics in real time?
Performance Monitor
In Windows 10, what Task Manager tab shows running processes organized by Apps, Background processes, and Windows processes?
Processes
Zach wants to install Windows 10 over his existing copy of Windows 10. He wants to keep his personal files, apps, and Windows settings. He currently has a USB drive with a Windows 10 ISO. What type of installation will you recommend for Zach?
Repair upgrade
You have received an escalated trouble ticket for a Windows workstation that displays an error message each time the user signs in to Windows. The previous technician logged the error in the ticketing system and made a note that she was not familiar with the error message the system was displaying. What is the first step you should take in resolving this issue?
Research the error message on the web.
A user wants to adjust the number of horizontal and vertical pixels displayed on a monitor screen. What display setting will the user adjust?
Resolution
A technician needs to configure a Windows 10 computer to start a background service automatically each time the computer is booted. Which of the following tools should the technician use?
Services Console
What key will cause the Windows Boot Manager to appear as long as it is pressed during the Windows 7 startup process?
Spacebar
What are some of the responsibilities of the kernel during the startup process? (Choose all that apply.)
Starts the Session Manager Activates the HAL Starts critical services
What is responsible for getting a system up and going and finding an OS to load?
Startup BIOS/UEFI
What Windows utility can be used to find out what processes are launched at startup?
System Configuration
A technician mistakenly uninstalled an application that is crucial for the productivity of the user. Which of the following utilities will allow the technician to correct this issue?
System Restore
A technician is attempting to use System Restore to restore a Windows 10 system to a point in the recent past; however, the option to choose a restore point is not available. Which of the following is the most likely reason for this issue?
System Restore is turned off.
Why does a normal hard boot take longer than a normal soft boot?
The initial steps must be performed by the BIOS/UEFI
A technician removed several instances of malware from a customer's Windows PC. Now when the user double-clicks .doc files to open them, an error message appears asking what program to use to open the files. Which of the following is the most likely cause for this error?
The malware removal process changed the file association for the .doc file type.
A technician is troubleshooting a Windows system in which an application works properly when the computer is booted in Safe Mode, but does not function when Windows is loaded normally. Which of the following is the most likely reason for this issue?
The operating system or driver is causing the issue.
A technician is troubleshooting a Windows computer experiencing slow startup. Which of the following steps should the technician take first to determine whether startup processes are responsible for the slow startup?
The technician should measure the time it takes to start the system using a normal boot and compare that time against the time it takes for the system to perform a clean boot.
A user is following the instructions of a help desk technician and is attempting to launch System File Checker from the command-line interface. Each time the user types sfc /scannow and presses Enter, the utility fails to run, and an error appears stating the command must be run using an elevated command prompt. Which of the following best describes the reason for this issue?
The user must open the command-line interface using Run as administrator.
A user is attempting to launch a Windows utility from a command prompt but is receiving a message stating the user must be an administrator in order to use the utility. Which of the following best explains the reason the user is receiving the message?
The user must run the command using an elevated command prompt.
Today you turned on your computer after being on vacation for a week. You see spinning white dots on a black screen. You decide that an update might be installing, so you allow the computer to work for approximately 20 minutes. After 20 minutes, you turn off your computer and then restart it, and it fails two more times. What tool should you use first to help repair your computer?
Use safe mode to boot
A Windows computer stopped printing to a directly connected printer, and the technician suspects a service may be at fault. Which of the following steps can the technician take to verify her suspicion?
Use the Services Console to stop and start the Spooler service.
A user contacted you to report that an unwanted Windows application is launched each time her computer is booted. How can you permanently resolve this issue?
Uninstall the application
A Windows computer is experiencing a problem accessing the Internet. The network patch cable and network interface card have been tested and verified to be working properly. What step should be considered next to resolve this problem?
Update network settings.
A technician is troubleshooting a Windows computer and needs to stop the explorer.exe process. Multiple attempts to open Task Manager have failed. The technician can successfully open a command prompt. Which of the following steps should the technician take next?
Use the tasklist utility to locate the PID for the explorer.exe process.
Match the Advanced Boot Options menu option with its function.
Use this option to see what did and did not load during the boot process. b. Enable Boot Logging his tool moves system boot logs from the failing computer to another computer for evaluation. a. Enable Debugging This option allows you to launch programs to help solve Windows issues without third-party drivers and software loaded. d. Enable Safe Mode Use this option when the video settings don't allow you to see the screen well enough to fix a defective setting. c. Enable Low-Resolution Allows Windows to load without the graphical interface. e. Enable Safe Mode with Command Prompt
Which of the following steps can be taken to resolve limited or no network connectivity issues on a Windows computer? (Select TWO.)
Verify the network cable between the computer and router is connected and not damaged. Verify the SOHO router is powered on and the port LEDs indicate connectivity.
Henry wants to create a bootable flash drive with Windows 10. He wants to use it on multiple computers to troubleshoot Windows 10 startup issues. What tool can Henry use to create a bootable flash drive in Windows 10?
Windows Media Creation tool
Eric is working on a computer that has a device driver error. Eric can find the name of the device driver however the actual device is not available. Unfortunately, Eric does not have access to the Internet. Where can Eric go to look up the device driver's filename to determine what device uses the device driver?
Windows\System32\drivers folder
What command can be used to scan for Windows installations not stored in the BCD?
bootrec /scanOS
What command can be used to repair a dual boot system?
bootsect
What command can be used to check for file system errors?
chkdsk /r
What command can be used to totally wipe a hard drive clean, including the partitioning system?
diskpart
A technician is troubleshooting a Windows BSOD error. The technician wants to check the memory installed in the system. Which of the following tools is used to launch the Windows Memory Diagnostic tool?
mdsched.exe
A technician is performing Windows preventative maintenance tasks on all computers in the organization. She wants a way to create a custom console containing only the tools she regularly launches and then distribute this custom console to each computer. Which of the following Windows tools will allow the technician to configure a custom console?
mmc.exe
If you suspect corrupted system files are causing issues, what command can be run to verify and restore the corrupted files?
sfc /scannow
Windows 10 Professional will not boot on Jackson's computer. During the boot process, the computer fails. While troubleshooting, Jackson determines that the graphical user interface did not load. Which file in the boot process is responsible for loading the graphical user interface and starting the client/server runtime subsystem?
smss.exe
What command can be issued within Windows RE to enable networking?
wpeinit
