OPM FINAL QUESTIONS

There are __ transportation modes as described by the text:

5

Cross docking is:

A distribution technique to break large shipments into smaller ones for deliveries to many locations

In terms of the Cost of Quality, which of the following is included in the major areas of the COQ (also known as COPQ) measurement? A. Appraisal costs B. Manufacturability costs C. Scalability costs D. Engineering costs

A. Appraisal costs

The "Voice of the Customer", from a Six Sigma perspective can A. Be difficult to understand without research B. Is usually completely apparent through product design drawings C. Is communicated exclusively through an Approved Charter D. None of the above

A. Be difficult to understand without research

SMED A. Distinguishes parallel activities and sequential activities in a changeover B. Stands for Standardized Minimums for Executable Defects C. Requires all changeovers must be less than 1 minute D. Was developed initially by GE

A. Distinguishes parallel activities and sequential activities in a changeover

A Time Value Map A. Helps identify value and non-value added steps B. Is typically used in reducing lead time only C. Is a tool seldom used in DMAIC D. A & C

A. Helps identify value and non-value added steps

Sharpening a tool for a machine setup should typically be: A. Internal activity B. External activity C. None of the above

A. Internal activity

DMAIC is comparable to the following tools or methodologies: A. PDCA B. Value-stream Analysis C. Ishikawa Diagram D. Brain Storming E. None of the above

A. PDCA

Wastes of yields and corrections refers to: A. Waste within a process resulting in scrap or rework B. Making too many parts C. Waste of environmental issues such as energy or resources D. None of the above

A. Waste within a process resulting in scrap or rework

5S is best described as A. Workplace organization and housekeeping B. Fool proofing C. Poka Yoke D. Problem Solving wheel

A. Workplace organization and housekeeping

The description of Six Sigma most often includes the following definition: A. Elimination of waste B. 3.4 defects per 1 million opportunities C. World class manufacturing D. Maintaining variation

B. 3.4 defects per 1 million opportunities

The person credited with the PDCA (or PDSA) problem solving wheel was A. Tom Wallace B. Dr. Deming C. Shigeo Shingo D. Dr. Juran E. None of the above

B. Dr. Deming

Supply chain management as defined in class, is the improvement of information and cash flow going one direction, to suppliers a. True B. False

B. False

Taguchi's view of variability costs suggests that A. The "rule of diminishing returns" is alive and well B. Spec limits are not the beginning point of increased costs within a process C. Shorter lead times are directly related to cost variation D. A & B

B. Spec limits are not the beginning point of increased costs within a process

In a process Control Chart the run chart with the UCL and the LCL shown would be an example of: A. The Voice of the Customer B. The Voice of the Process C. The Spec Limits D. All of the above

B. The Voice of the Process

Cpk is measured using the difference between A. Standard deviation of the process and standard B. The mean of the process and the USL and LSL using standard deviation of the process C. The USL and the LCL D. All of the above

B. The mean of the process and the USL and LSL using standard deviation of the proces

In a capable process: A. The control limits are within the spec limits B. The mean of the process is centered on the mean of the spec limits C. A & B

B. The mean of the process is centered on the mean of the spec limits

Establishing management systems and measuring results would happen in which step of DMAIC

C

Logistics cost-to-cost comparisons as described in the text would include A. slow steaming a ship B. Reducing the MPH speed of the over-the-road trunks C. A and B D. none of the above

C. A and B

The "D" in DMAIC is designed to provide the following: A. Detail analysis of the financial benefits of the solution B. Documentation of the standard operating procedures C. Describing the problem and defining the expected outcome D. Delegating project elements to appropriate resources

C. Describing the problem and defining the expected outcome

The standard deviation value of a set of data is very close to the: A. MAD multiplied by 1.75 B. MAD divided by 1.75 C. MAD multiplied by 1.25 D. MAD divided by 1.25

C. MAD multiplied by 1.25

Another name for Mistake Proofing is: A. Muda B. Jidoka C. Poka Yoke D. Design of Experiment

C. Poka Yoke

Usually, in problem solving, the following tool would help understand the contributors to and customers of a process: A. Ishikawa diagram B. WBS C. SIPOC D. None of the above E. All of the above

C. SIPOC

The person credited with the "Quality at the Source", "rule of 10's", was A. Tom Wallace B. Dr. Deming C. Shigeo Shingo D. Dr. Juran E. None of the above

C. Shigeo Shingo

All of the following are identified as Toyota areas of waste except for A. Wastes of delays and waiting B. Wastes of over production C. Wastes of environmental resources and energy D. Wastes of motion

C. Wastes of environmental resources and energy

Process design done well could include: A. Short setup time B. Manufacturing cells (work cells) C. Standard parts (shared between common models or higher level SKUs) D. A & B E. A, B & C

D. A & B

Visual Controls or what Toyota refers to as "the visual factory" can be demonstrated through: A. Large white boards with schedules posted B. Metrics posted and easy to read from several feet away C. Making the workers easy to see from a distance D. A & B E. A, B & C

D. A & B

Deliverables from well managed SCM would include: A. Flexibility b. Responsiveness c. Accuracy in delivery promises D. All of the above

D. All of the above

Waste of over production is the idea that: A. Making more than required is wasteful B. Making more than required can lead to obsolescence and excessive inventory C. JIT (just in time) is a good approach D. All of the above

D. All of the above

Standard work A. Is a term made famous by Phil Crosby B. Is used by Toyota in reference to quick changeover reductions C. Is a term used by Toyota referring to controlling process in its most efficient and effective form D. Means to document SOPs

D. Means to document SOPs

Six Sigma was named because of the idea that A. There should be zero defects in high Quality manufacturing B. There should be 6 standard deviations between the UCL and the LCL C. There should be 6 standard deviations between the USL and the LSL D. Sigma and Standard Deviation are the same thing and 6 standard deviations equal 99.7% of all data points in a process

D. Sigma and Standard Deviation are the same thing and 6 standard deviations equal 99.7% of all data points in a process

Kaizen projects are typically short duration projects empowering workers for continuous improvement. Usually _______ in duration. A. 1 shift B. 1 day C. 1 week D. A & B only E. A, B & C

E. A, B & C

Product design when done well includes: A. Standard parts (shared between common models or higher level SKUs) B. Modular design (designing in interchangeable blocks of technology) C. Concurrent engineering (activity done in parallel) D. A & B E. A, B & C

E. A, B & C

SMED steps would include A. Videoing the process of changeover B. Segregating internal from external C. Moving internal steps to external D. B & C only E. A, B & C

E. A, B & C

Landed cost includes a. piece part cost b. freight costs c. overhead costs d. A and B e. A, B and C

E. A, B and C

A Cause and Effect diagram is the same as: A. Pareto Chart B. Fishbone C. Ishikawa Diagram D. A & C E. B & C

E. B & C

Poka Yoke is A. Short bursts of energy B. Measures process quality C. Is often engaged in the last step of DMAIC D. 1 shift or 1 week long typically E. None of the above

E. None of the above

Within the 9 specific areas of waste as discussed in class includes the following: A. One piece lot sizes B. Setup time reduction (SMED) C. Manufacturing cells (work cells) D. Quality improvement (continuous improvement) E. None of the above

E. None of the above

The Quality guru that wrote "Quality is Free" was A. Tom Wallace B. Dr. Deming C. Shigeo Shingo D. Dr. Juran E. None of the above

E. None of the above (Philip Crosby wrote it)

A greenbelt was not included in the original GE model of Six Sigma

False

Six sigma and lean are often in conflict in terms of objectives and approach

False

Vertical integration is the level independence a company has in making and executing rather than subcontracting their components, processes, warehousing and logistics

False

Reverse Logistics is

Moving materials upstream in the supply chain

A hub and spoke systems in frieight heading is similar to the technique used in airline passenger handling within major airlines

True

A master black belt is mostly a project manager

True

Every dollar savings in logistics improvements adds a dollar to the bottom line of the income statement

True

Milk runs could be scheduled by 3PLs or internally and often involve local or clustered suppliers

True

Statistical process control using control charts with USL and LSL is used to determine if the process is producing items within a preselected range

True

Sustainability includes logistics design and can positively impact a business's success

True

The Ishikawa diagram would likely be used in at least 2 of the steps within DMAIC

True

Calculating the standard deviation of a set of numbers associated with a process helps understand variation levels expected within the process. a. True b. False

a. True

Core competency is generally considered what a business, operationally knows and does best. a. True b. False

a. True

Cpk is the main tool for determining root cause of process variation a. True b. False

a. True

Jobs in Operations Management are plentiful in the US and seem to be growing in importance according to APICS research. a. True b. False

a. True

Operations Management knowledge has application in most career choices due to the need for understanding demand and planning appropriate capacity. a. True b. False

a. True

SCM applies in service as well as manufacturing businesses a. True B. False

a. True

Statistical process control is testing a sample of output to determine if the process is producing items within a preselected range a. True B. False

a. True

3 std deviation = 99.3% of all data points within a process a. True b. False

b. False

5-S audits and associated feedback would include rewards for good behaviors. a. True b. False

b. False

Cpk is used to determine the voice of the customer in root cause analysis. a. True b. False

b. False

Kaizen projects are mainly for first line factory management or supervisors and for these people and department heads to work continuous improvement activities a. True b. False

b. False

The last S in 5S (Shutsuke) is similar to the M in DMAIC a. True b. False

b. False

The lowest calculated value of the two parts to the Cpk equation must be equal to or above the value of 1 to be a capable process a. True b. False

b. False

Toyota has 9 areas of waste and measures adherence to these opportunities a. True b. False

b. False

Voice of customer does not necessarily apply in pure supply chain management a. True b. False

b. False

Takt time is a. Difficult to measure b. Usually scheduled/planned with a level load c. Measures production requirements d. None of the above

c. Measures production requirements

Offshoring A. is practice of relocating product to the country that offers the lowest manufacturing prices B. Requires low cost logistics to bring best landed cost C. is rare today D. B and C only E. A and B only

d. A & B Only

There are several areas of opportunity within a supply chain to improve customer service and cost efficiencies. They include factors starting with: a. Cash b. Information c. Material d. A, B, C e. A & C only

d. A, B, C

Taft time refers to a. Machine cycle time b. Customer delivery lead time c. DOLT (Demand during lead time) d. The drumbeat of customer demand frequency and quantity

d. The drumbeat of customer demand frequency and quantity

A 3PL is typically engaged in: a. Scheduling in MPS b. Scheduling material delivery c. Organizing shipments to customers d. All of the above e. B & C only

e. B & C only

What advantage do trains have over truck transport

more fuel efficient