org and mgt

A feedback technique in which an employee is appraised by her boss, peers, subordinates, and possibly clients is called a(n) ________ appraisal.

360-degree

________ entails posting information about job vacancies and qualifications in places where employees can see them, such as on bulletin boards or the company's intranet.

Internal recruiting

Akio is evaluating the alternatives that might solve his company's problem. One alternative would be an excellent outcome, but Akio is considering if he has enough time and resources to achieve it. Akio is asking himself:

Is it feasible?

________ is the extent to which an employee identifies with an organization and is committed to its goals.

Organizational commitment

________ is the set of techniques used for implementing planned change to make people and organizations more effective.

Organizational development

________ is the process of interpreting and understanding one's environment.

Perception

________ is an emotional/behavioral response to real or imagined threats to an established work routine.

Resistance to change

________ are abstract ideals that guide one's thinking and behavior across all situations.

Values

Greta, the quality control inspector at a baby food copacking factory, has discarded four of the previous nine batches of baby food for trace levels of contamination. Greta needs to turn this problem around and find a way to improve the situation, so she should probably perform

a diagnosis.

The cliché "You get what you expect" is indicative of

a self-fulfilling prophecy.

Actively finding, hiring, and developing the talents of people from traditionally underrepresented groups is the goal of

affirmative action.

In the BCG matrix, Kroger would be in the category of ________ due to being the largest retailer in the relatively stable grocery market.

cash cows

Hewlett-Packard (HP) founders David Packard and William Hewlett strived to create a close-knit organizational culture that gave a lot of responsibility to employees and fostered innovation within the company. In HP's culture, individual responsibility and the importance of innovation are

espoused values.

The first step of the strategic management process is

establish the mission, vision, and values statements

An organization whose HR system is aligned with its structure and culture is said to have

external fit.

The Ethical Decision Tree

focuses on legality, shareholder value, and ethicicality.

Because Allison is assertive, cheerful, and sociable, she would likely rate on

high on extroversion.

During a situational analysis of the ____ of her dog training service, Jaela determined that one of her strengths was that trained dogs retained their skills for at least three months after training, and that one of her weaknesses was that very few clients brought another dog to her for training.

internal environment

The Competing Values Framework helps us categorize organizational cultures into four types (clan, adhocracy, hierarchy, and market) based on two dimensions:

internal/external focus and flexibility/stability

Dante is monitoring developments in ________, such as immigration, automation, and globalization, to plan for how they will affect his company.

outside forces

A ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

process

"What shall we do about the problem?" is the question that would most likely be asked during the ________ stage of OD.

treatment

The _______ explores thrusters (positive forces) and counterthrusters (negative forces) for change and seeks to reduce the negative and increase the positive.

force-field analysis

Frankie is part of her company's peer mediation program. She leads the parent-teacher organization for her kid's school. Frankie also joins marches and protests for causes ranging from minimizing gun violence to reforming campaign finance procedures. Frankie exhibits

prosocial motivation.

In a SWOT analysis, organizational strengths are

skills and capabilities that give a company advantages in executing its strategies.

________ capital is the economic or productive potential of strong, trusting, and cooperative relationships.

Social

People high in ________ are responsive to others' social and interpersonal cues.

emotional intelligence

Which of the following describes a boomerang employee at Boxcar, Inc.?

Demetrius worked at Boxcar for five years, left for another firm, and has now returned to Boxcar.

When people seek information to support their point of view and discount data that do not, they are subject to ________ bias.

confirmation

Employers can look for high ________ scores to specifically hire workers who perform well, are liked by their supervisors, and are resilient.

conscientiousness

A national package delivery company relies heavily on a hierarchy culture to manage its vast and complex shipping processes. ____ are part of a hierarchy culture.

An internal focus and valuing stability and control

________ enables a manager to make decisions, give orders, and utilize resources. For example, the manager of a local coffee shop has the right to hire and fire baristas based on their punctuality, performance, and customer-service ratings.

Authority

____ is the idea that proposes that the ability of decision makers to be rational is limited by numerous constraints, such as complexity, time, cognitive capacity, values, skills, habits, and unconscious reflexes.

Bounded rationality

As the manager of a consumer electronics retailer, Dominique understands that evidence-based management is not just for senior executives. Which of these is probably the way that Dominique assigns her employees' schedules?

Dominique uses survey results to ensure her sales staff who score highest on customer satisfaction are scheduled in the times and departments with the most shoppers.

Pablo was not hired for a patient care position at a nursing home. The hiring manager told him that the patients preferred to be cared for by women. Pablo knows that sex-based discrimination is prohibited by Title VII of the CRA. Which organization should he contact to file a complaint?

Equal Employment Opportunity Commission

At a local grocery store, Travis, the produce department manager, has eight direct reports in his department, while Rayah, the meat department manager, oversees 12 employees. Which of these statements about span of control is accurate?

Rayah has a wider span of control than Travis.

Emilio and Dylan are studying the strengths and weaknesses of their construction business, Construction Concepts, as well as researching the opportunities and threats in the external environment. They are conducting a

SWOT analysis.

During a(n) ________ interview, Marcia asked Iván to tell her about the actions he took to overcome some sort of adversity.

behavioral-description

Samir owns a dental practice, but business has slowed down significantly over the last six months. Which analysis would you recommend to Samir to help him determine whether his dental practice has competitive potential?

VRIO framework

Which type of workplace discrimination occurs when an organization uses an employment practice that results in unfavorable outcomes to a protected class?

adverse impact

Emmanuel thrives when he is assigned to projects that are mostly self-directed. He can be trusted to work on the project independently and check in with his supervisor as needed. Emmanuel also prefers to be paid incentives for quality work. Emmanuel likely has

an internal locus of control

Ichiro is an on-site coordinator for the International Olympics Committee. Ichiro is good at his job because he regularly seeks new ideas and contrary opinions. He tolerates ambiguity well while being quite task-focused. Ichiro's decision-making style is best described as

analytical.

Managers can use the VRIO framework to

analyze a firm's competitive potential.

When a dispute between a mining company and the United Steelworkers Union could not be resolved, the issue was sent to ________, which resulted in a binding agreement.

arbitration

Functional strategies

are the plan of action for the functional area to support higher-level strategies

Bruno knows that one of the reasons people do not return to his home appliance store is because of the slow service. How would a SWOT analysis classify the slow service at Bruno's store?

as a weakness

After applying for a job at World Mart, Malena made a list of her personal values, strengths, and weaknesses. Then she compared her list with the values, strengths, and weakness of World Mart in an effort to

assess her P-O fit.

To make picking orders more efficient, Amazon uses ____ to bring items from all over the warehouse to the packing area and then return the bins to storage.

autonomous devices

The interdisciplinary field of organizational ________ gives managers the information they need to understand, and to predict, employees' behaviors at work.

behavior

The statement "I won't give Austin such a tight deadline again" reflects the ________ component of an attitude.

behavioral

Which of the following lists represent ways to improve group problem solving as identified by decision-making experts?

brainstorming, dialectic method, post-mortems

Employees and customers are treated like a family at Rahal Realty. Fadil and Inas Rahal, the owners, work to encourage unity to increase their employees' job satisfaction and commitment. At their realty firm, the Rahals have built a(n) ________ culture.

clan

Snow Assist sells emergency safety and rescue products to ski patrols and rescue workers at prices that are below those of its competitors, which offer a larger line of more expensive products and focus on broader markets. Snow Assist is pursuing a ________ strategy.

cost-focus

Tardiness, accidents, sexual harassment, and white-collar crime are examples of

counterproductive work behaviors.

Reggie's Records uses time-series forecasts, such as past holiday sales and the strength of store sales this year, to predict future sales based on patterns of historical data. Reggie's is using

data analytics.

With ________, important decisions are made by middle-level and supervisory-level managers.

decentralized authority

Max was promoted to production manager at Boat, Inc. Max is efficient and takes a logical and practical approach to problem solving. He's decisive, gets things done, liked (but can be controlling). He typically uses a _____ decision-making style.

directive

Goal displacement, satisficing, and groupthink are

disadvantages of group decision making

To improve her employees'________, Makena has been purposefully connecting her employees with training and development as well as redesigning the jobs in her department with a focus on meaningfulness.

engagement

The leadership team of Popso Soda Company includes a president and vice presidents of operations, marketing, human resources, and finance. Popso seems to utilize which type of organizational structure?

functional.

A technological innovation that improves the performance and speed of a computer's operating system would be considered a ____ innovation.

product

In the 1950s, CL Werner purchased a pickup truck and began hauling cargo for other companies. He drove long hours and many miles as he slowly expanded the company. Now, it is among the largest asset-based logistics firms in the United States. CL Werner is an example of a

hero.

Nonrational decision-making models, such as ________, describe how managers sometimes make decisions.

intuition

Which of the following methods is most appropriate when people just need to learn facts such as work rules or legal matters?

online courses

Sophie manages the nursing staff at a hospital. She really wants the nurses to view working for the hospital as an important part of their identity. Sophie knows that strong ____ leads to lower turnover and more organizational citizenship behaviors.

organizational commitment

Walmart's implementation of RFID, a type of technology that allows it to improve inventory tracking, is an example of a(n) ________ change because Walmart already had a very effective technology tracking system in place before it implemented RFID.

proactive

Implant Pros, a dental specialist, patented a technique that allows patients to have a complete set of prosthetic teeth implanted in a single appointment. Implant Pros expects this ____ change will give it an advantage over the competition, none of which have adopted such a practice.

radically innovative

Kade, who manages a hotel, was recently explaining to Deja, a regional manager, his quandary about whether to fire a front desk employee about whom several guests had complained. Kade described, "I first identified the problem as poor customer service, and then I brainstormed several solutions. I evaluated each alternative, and then I implemented my decision not to fire the employee. Instead I provided him with additional training. Finally, I followed up with an evaluation to see if his customer service skills had improved." Kade is applying the

rational model of decision making

Because she beat her goal this year by nearly 30 percent, Helena has been telling everyone in the sales department of her incredible skill as a salesperson. But last year when she didn't even reach her goal. She said her failure was due to the poor economy. Helena provides an example of

self-serving bias.

Studies exploring nurses' perceptions about using robots to insert IVs found initial resistance, with some nurses concerned about the cost and potential patient harm. As part of the ________ stage of change, the nurses' managers are modeling how to use the robots and demonstrating their accuracy.

unfreezing