Org. Behavior Midterm (Quizzes)

Diane Marshall is an office manager. Her awareness of her own and others' emotions is almost nil. She's moody and unable to generate much enthusiasm or interest in her employees. She doesn't understand why employees get upset with her. She often overreacts to problems and chooses the most ineffectual responses to emotional situations. Diane has:

Low emotional intelligence

Steve is unhappy with his job. He takes every possible vacation and sick day and sometimes shows up late for work. He is expressing his dissatisfaction through:

Neglect

Although diversity does present many opportunities for organizations, effective diversity management means also working to eliminate:

Unfair discrimination

What term is used for those emotions that an organization requires workers to show and considers appropriate in a given job? A) conditional emotions B) felt emotions C) displayed emotions D) mandated emotions E) required emotions

C) displayed emotions

Whether a candidate has high emotional intelligence would not be a significant factor when considering candidates for the job of a(n):

A copy editor who seeks out spelling errors and grammatical mistakes in manuscripts

Which response is demonstrated by Joe when he speaks up to support his company's actions even when the local newspaper is criticizing them? A) exit B) voice C) loyalty D) neglect E) performance

C) loyalty

Which of the following is not considered a major job attitude by OB researchers? A) employee engagement B) job satisfaction C) positive personality D) organizational commitment E) job involvement

C) positive personality

According to Luthans, if you want to be a SUCCESSFUL manager, your time would be best spent on which managerial activity? A) Traditional Management B) Communication C) HRM D) Networking E) Systems

D) Networking

Of the following attitudes, the best predictor of turnover is: A) cognitive dissonance B) pay C) affective dissonance D) organizational commitment E) supervision

D) Organizational commitment

Although discrimination has come under great legal and public scrutiny over the past years, still thousands of cases of discrimination occur every year. Which action would not be considered a form of discrimination? A) Exclusion B) Conflict C) Incivility D) Profiling E) All are forms of discrimination

B) Conflict

The degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth is:

Job involvement

What refers to a positive feeling about a job, resulting from an evaluation of its characteristics?

Job satisfaction

Which of the following statements is true regarding emotions? A) Emotions are caused by specific events. B) Emotions are less intense feelings than moods. C) Moods are more action oriented in nature than emotions. D) Emotions are generally not indicated by distinct facial expressions. E) Emotions last longer than moods.

A) Emotions are caused by specific events

OB concepts must reflect contingency conditions for all of the following reasons except: A) our predictions and assumptions are almost accurate all the time B) one person's behavior changes in different situations C) human beings are complex D) two people often act very differently in the same situation E) we are limited in our ability to make sweeping generalizations

A) our prediction and assumptions are almost accurate all the time

Research shows which form of discrimination can result in the highest levels of psychological stress? A) sexual harassment B) age discrimination C) exclusive practices D) intimidation E) mockery

A) sexual harassment

Ben is prone to experiencing emotions in a much stronger manner than most other people. Events that don't provoke any significant emotional response in the average person often send him into fits of happiness, anger, or depression. Ben has a high level of:

Affect intensity

What is the difference between felt emotions and displayed emotions?

An employee's actual emotions are their felt emotions. The emotions that are required or deemed appropriate by the employer are called displayed emotions. Displaying fake emotions requires suppressing real ones and acting.

Jared was raised on a cattle farm and currently works as a civil engineer. When Jared recently represented his company at a formal dinner, his supervisor was surprised to see Jared wearing an expensive suit with cowboy boots. Jared's boots would be an example of his:

An example of his cultural identity

According to Luthans, if you want to be an EFFECTIVE manager, your time would be best spent on which managerial activity? A) Traditional Management B) Communication C) HRM D) Networking E) Systems

B) Communication

Which of the following can be said to be true of emotion regulation? A) It has no negative effects. B) It takes effort to modify one's feelings. C) It is easily achieved. D) It helps in building self-esteem. E) It results in long-term positive emotions.

B) It takes effort to modify one's feelings

Which of the following beliefs explains the usefulness of the systematic approach to the study of organizational behavior? A) human behavior is often not sensible B) human behavior is not random C) human behavior is rarely predictable D) human behavior does not vary a great deal between individuals and situations E) human behavior is not consistent

B) human behavior is not random

Research suggests which of the following relationships exists between the weather and mood? A) strong negative effect B) limited or little effect C) moderately positive effect D) moderately negative effect E) strong positive effect

B) limited or little effect

Munwar is dissatisfied with his job and deals with it by regularly discussing his problems with his manager. Which type of response is Joe using in this situation? A) exit B) voice C) loyalty D) neglect E) performance

B) voice

Which of the following answer choices is the best definition of attitude? A) Attitudes are a measure of how the worth of an object, person or event is evaluated. B) Attitudes are the emotional part of an evaluation of a person, object, or event. C) Attitudes are evaluative statements of what one believes about something or someone. D) Attitudes are the yardstick by which one measures ones actions. E) Attitudes indicate how one will react to a given event.

C) Attitudes are evaluative statements of what one believes about something or someone

Which of the following is an example of deep acting? A) Javier is angry at his boss so he calls in sick on Friday, the day the project is due, to get back at him. B)Liz is worried about her sick dog, but makes her morning sales calls with a smile. C) David invites a coworker that he doesn't like to lunch, in the hope of getting to know him better. D) Andy tells his employee that he isn't doing a good job and that he needs to shape up. E) Sonora smiles at her cubicle neighbor when she walks by even though his behavior annoys her.

C) David invited a coworker that he doesn't like to lunch, in the hope of getting to know better

Kathryn expresses her anger against her supervisor for denying her a well-deserved promotion. Which of the following terms best describes the intense feelings that she directs at him? A) moods B) cognition C) emotions D) emotional labor E) affect

C) Emotions

Saad, an Arab-American employee, has been asked if he is a terrorist. Which of the following terms best defines the type of discrimination he has been subjected to? A) Exclusion B) Inclusion C) Mockery D) Sexual harassment E) Intimidation

C) Mockery

Organizational behavior is contrasted from all of the following disciplines except: A) anthropology B) psychology C) physics D) sociology E) social psychology

C) Physics

The Tent Prine Inc. wishes to enhance its workforce diversity by targeting recruiting messages to specific demographic groups underrepresented in the workforce. If it wants to maximize its results, which of the following options should it not resort to? A) form partnerships with associations like the Society for Women Engineers B) place advertisements in publications geared toward specific demographic groups C) rely on word of mouth marketing from its employees and resort to an e-mail campaign D) recruit at colleges, universities, and other institutions with significant numbers of underrepresented minorities E) enter into a contractual agreement to hire from the Graduate Minority Business Association

C) Rely on word of mouth marketing from its employees and resort to an e-mail campaign

Which of the following statements best describes contingency variables? A) They are the cause-and-effect principles that tend to apply to all situations that have been discovered. B) They are scientific factors based on universal truths. C) They are factors that moderate the relationship between two or more events or situations. D) They are simple and universal principles that explain organizational behavior. E) There is general consensus among OB researchers that they can be controlled.

C) They are factors that moderate the relationship between two or more events or situations

While initial meetings may depend on surface-level diversity in making attempts to understand other individuals, studies show that after time ________ and ________ become more important to understanding the other individual: A) stereotypes; assumptions B) gender; age C) values; personality D) age; wisdom E) assumptions; judgments

C) values; personality

Cameron loves her job as a data programmer, but her coworker Blake, is very challenging. Blake often loses his temper over aspects of shared projects that neither of them can control. When discussing projects in Cameron's work station, Blake plays with her office supplies, rearranges her desk, and leaves snack and food crumbs. Worst of all, Blake always takes the portion of a project that is the easiest, leaving Cameron to work harder and longer hours. Which of the following is not an effective method for handling Cameron's problems with Blake?

Cameron should make a point of going to Blake's work station and leaving a mess

Any incompatibility between two or more attitudes or between behavior and attitudes results in:

Cognitive dissonance

Munwar and Jackson both work as logistics supervisors at a successful restaurant management company. Recently, the manager for District G retired and both Munwar and Jackson have been approached about filling the position. While Munwar was excited about the possible promotion, Jackson was not interested in the position because it would require relocation and travel as well as the supervision of over 200 employees. Jackson's behavior can be explained through:

Contingency variables

The manner in which people carry themselves in terms of race and ethnicity is commonly referred to as:

Cultural identity

Which of the following is a type of discrimination that cannot be monitored or observed and may occur simply because the actor is not aware of the effects of their actions? A) Inclusion B) Randomization C) Sexual harassment D) Exclusion E) Company policy

D) Exclusion

Which of the following is NOT a topic or concern related to organization behavior?: A) Turnover B) Leader Behavior C) Management D) Family Behavior E) Productivity

D) Family Behavior

Which of the following is NOT a stereotype: A) College professors are narcissistic. B) Politicians are sleazy and dishonest. C) Older workers will tire more quickly than younger workers. D) People of Asian descent have dark hair. E) Women are too emotional to be police officers.

D) People of Asian descent have dark hair

Which of the following problems would an OB study be LEAST likely to focus on? A) an increase in theft by employees at a retail store B) a fall in productivity in one shirt of a manufacturing plant C) excessive turnover among volunteer. workers at a non-profit organization D) a decrease in sales due to growing foreign competition E) an increase in absenteeism at a certain company

D) a decrease in sales due to growing foreign competition

Which of the following terms best describes feelings that tend to be less intense than emotions? A) affect B) thoughts C) cognition D) moods E) reactions

D) moods

What do you call the practice of modifying one's true inner feelings based on display rules?

Deep acting

Discuss discrimination and paraphrase with an example how its types can affect organizational behavior

Discrimination is harmful to OB because it creates conflict in the work environment and has other effects (such as unsafe, unhappy working conditions, turnover, can create legal issues, etc.). Discrimination is attitudes, behaviors, or verbally communicating to another individual in a negative way. For example: Hannah made a comment about how Nick is too old for the job and is lacking skills he once had. However, Nick brings wisdom and experience to the work environment.

Carol is over 55 years of age and is targeted for layoff because she is highly paid and has lucrative benefits. Which of the following terms explains what she has been subjected to?

Discriminatory practice

The exit-voice-loyalty-neglect framework aids in understanding the consequences of:

Dissatisfaction

Discuss whether diversity helps or hinders a group

Diversity helps a group because it brings different perspectives, ideas, creativity, viewpoints, ways of business thinking, etc. to the work place

Which of the following situations would not be considered a faith-based employment issue? A) Monday to Friday workweek B) Leaving early on Christmas Eve C) Wearing of a hijab in the office D) Refusing to work on Saturday E) All could be considered faith-based issues.

E) All could be considered faith-based issues

Which of the following biological characteristics is a potent variable in explaining turnover? A) Gender identity B) Race C) Sexual orientation D) Religion E) Tenure

E) Tenure

Someone who had been stereotyped may experience which of the following: A) Lower job satisfaction B) Higher absenteeism C) Health issues D) Higher turnover intentions E) Each of these may occur

E) each of these may occur

Indicates a person's ability to be self-aware, detect emotions in others, and manage emotional cues and information:

Emotional intelligence

If an employee expresses organizationally desired emotions during interpersonal transactions (irrespective of his true emotions), then it is known as

Emotional labor

Dispatch Heroes Inc. is a medium-sized logistics company. The management is facing tough times as the workers are dissatisfied and are engaging in a number of deviant workplace behaviors such as stealing, undue socializing, and tardiness. The management is considering enforcing several restrictions to curb these counterproductive behaviors. What would be a better way to deal with such forms of workplace deviance?

Employers should attack the source of the problem, i.e., the dissatisfaction

Basing managerial decisions on the best available scientific support is called:

Evidence-based management

The emotions that an individual is actually experiencing, despite what they might display:

Felt emotions

Julia is highly aware of her own and others' emotions. She is good at reading emotional cues and knows how to express her emotions without violating organizational norms. This information indicates that Julia has

High emotional intelligence

The purpose of organizational behavior is to:

Improve an organization's effectiveness

What are the three primary determinants of behavior in organizations?

Individuals, group, and structure

Erin works at a software company, in charge of the help desk. After being yelled at by a customer about the state of her company's software, she becomes angry, and has to take a short break to calm down. What makes her anger an emotion, rather than a mood?

It has a contextual stimulus

Most of the research in OB has been concerned with three attitudes: job satisfaction, job involvement, and organizational commitment. Explain the difference between these attitudes.

Job Satisfaction: a positive feeling about a job, resulting from an evaluation of its characteristics Job Involvement: the degree to which a person identifies with his or her job, actively participates in it, and considers his or her performance as being important to self-worth Organizational Commitment: the amount of effort an employee will make in order to keep or advance their position in an organization These attitudes all relate to each other and the employees attitude towards the job, they're closely related but not exactly the same.

The study of the impact that individuals, groups, and structure have on behavior within organizations:

Organizational Behavior

Francine heads an ad agency and works with copywriters, artists, and designers to come up with effective branding solutions for new products. Why is it particularly important for Francine to keep her team happy?

People are more creative when they are in a good mood

The degree to which employees believe the organization values their contribution and cares about their well-being:

Perceived organization support

Guillermo's wife was recently diagnosed with breast cancer. Guillermo had to take a considerable amount of time off work to care for their children, and he was late in completing his portion of a large project. Guillermo never feared that his job was in jeopardy because of his absences or his delay in completion of work. Name the major job attitude relative to the above stated example

Perceived organizational support

Siddarth has a positive attitude toward his organization. He feels the management treats all employees fairly in matters concerning rewards, takes into account employees' opinions, and overall, is highly supportive. Siddarth's attitude toward his employing organization is indicative of:

Perceived organizational support

Discuss how job satisfaction can impact employee productivity, absenteeism, and turnover

Productivity: If an employee likes the job they do, they will continue to do that job to the best of their ability and produce for the organization. However, if the employee is dissatisfied with the job, they may not produce well for the company because they don't care about the work and they're lackadaisically going through the motions of the job. Absenteeism: If the employee has a positive feeling about their job, they are going to show up to work. If the employee feels job dissatisfaction, they'll probably take more sick days and come in late, etc. because they would rather not be at work. Turnover: If the employee is satisfied with their job, that employee isn't going to want to leave the job for no reason. However, if the employee is dissatisfied with the job, the employee may feel it's time to leave.

Employees' beliefs in the degree to which they influence their work environment, their competence, the meaningfulness of their job, and their perceived autonomy is termed as:

Psychological empowerment

A science that seeks to measure, explain, and sometimes change the behavior of human and other animals:

Psychology

Biological heritage people use to identify themselves:

Race

Research has shown that there is a link between our emotions and our ability to be:

Rational

Human beings are complex, and few, if any, simple and universal principles explain organizational behavior. Nevertheless, it does not mean that OB cannot offer reasonably accurate explanations of human behavior or make valid predictions. It does mean that OB concepts must:

Reflect situational, or contingency, conditions

Blends concepts from psychology and sociology and focuses on the influence people have on one another:

Social psychology

Explain how stress affects emotions and moods

Stress has a negative affect on emotions and moods. EX: If a person is feeling stressed, they may tend to show emotions such as anger or sadness. These emotions tend to have a negative affect.

What do you call the practice of hiding inner feelings by modifying facial expressions?

Surface acting

Differences in characteristics like education, ethnicity, regional background, and gender form part of:

Surface-level diversity

Holly needs to assign a very important advertising account to one of her writers. First she reviewed each writer's work load, then she studied the sales data of the products for the last three campaigns of each writer, then she reviewed each writer's annual review to familiarize herself with their goals. Finally, she gave the account to Paula, a very creative, efficient, writer who has had high sales results with her last three clients' products. Janet's management style is based on?

Systematic study

In order to predict human behavior, it is best to supplement your intuitive opinions with information derived in what fashion?

Systematic study

According to Luthans, in addition to traditional management roles, effective managers engage in all of the following activities except: A) Human resource management B) Networking C) Communications D) All of these E) None of these

Technically, none of these because effective managers engage in ALL of them (HRM, Networking, and Communications)

Why should managers be interested in their employees' attitudes?

They give warnings of potential problems

On average, managers spend most of their time doing which managerial activity?

Traditional management

What phrase can refer to any characteristic that makes people different from one another?

Workplace diversity

Which of the following is a generic term that covers a broad range of feelings that people experience? A) emotional labor B) cognition C) moods D) emotions E) affect

affect

Mrs. Jonas believes strongly that it is important that workers' rights be respected, and that one of the more important ways of doing this is to ensure that all workers be properly documented. She is supervising a contracting company that is building a new warehouse for her company. While doing this she discovers that many of the workers employed by the contractor are undocumented aliens working for well below minimum wage. In this situation Mrs. Jonas has a(n) ________ that is in conflict with a(n) ________:

attitude; behavior

Differences in characteristics such as personality, values, and beliefs form part of:

deep-level diversity

Two major forms of workforce diversity:

surface-level diversity and deep-level diversity

The emotional or feeling component of a person's attitude:

the affective component

Organizational commitment is defined as:

the degree to which an employee identifies with the organization they work for and its goals

When one creates a stereotype, they are using judgements on:

the group to which someone belongs