org comm exam 4 1-10Because emotional contagion can lead to burnout, researchers suggest that caregivers learn and practice a. muscle relaxation. b. parallel responses. c. empathic concern. (*) (pp. 206-208) d. emotion-centered coping. e. none of the abo

Social support from coworkers is likely to be in the forms of a. informational and emotional. b. informational and instrumental. c. instrumental and emotional. d. informational, instrumental, and emotional

a. informational and emotional.

Which of the following emotional rules argues emotional displays should be managed in order to create a positive work climate? a. express emotions to the right people b. express emotions to improve situations c. express emotions to help people d. express emotions in a professional way

b. express emotions to improve situations

Molly did not hear about the opening for the Director of Public Relations position in her place of employment because she is not tapped into the informal communication network. Molly has experienced difficulty in access resulting from a. the mommy track. b. relational barriers. c. discrimination. d. language barriers.

b. relational barriers.

This approach argues that an emphasis would be placed on the processes through which the intersections of various value systems are negotiated through ongoing interaction. a. systems b. critical c. constitutive d. feminist.

c. constitutive

The level of prejudice and discrimination in an organization represents which dimension for describing a multicultural organization? a. acculturation b. informal integration c. cultural bias d. intergroup conflict

c. cultural bias

Jude is the owner of an up-scale continental restaurant. Jude did not hire Kim because he believed that his customers would prefer to be served by a man. Jude has just engaged in a. prejudice. b. tokenism. c. discrimination. d. sloganism.

c. discrimination

Because emotional contagion can lead to burnout, researchers suggest that caregivers learn and practice a. muscle relaxation. b. parallel responses. c. empathic concern. d. emotion-centered coping. e. none of the above

c. empathic concern.

Discursive rules like sell diversity as a product have stemmed from the emphasis on the business case for diversity. What does Perriton say the effects of these rules are? a. limit children's language b. limit minorities' linguistic choices c. limit women's linguistic choices d. limit men's linguistic choices

c. limit women's linguistic choices

Being friends with a supervisor outside the workplace best represents which aspect of workplace relationships that creates the potential for intense emotion in the workplace? a. conflicting allegiances b. relational networks and emotional "buzzing" c. tension between private and public in work relationships d. it is not an issue

c. tension between private and public in work relationships

If Seth offers to cook dinner for Magnolia because he realizes that she is stressed about an exam she hasn't had time to study for, he is providing a. informational support. b. empathic concern. c. friendly support. d. instrumental support.

d. instrumental support.