Organisational Behaviour Exam 1

Give an example each to demonstrate surface-level diversity and deep-level diversity. Why is it important to make a distinction of the two?

Surface- Age Deep- personality Surface only has a short term impact but deep has a long term impact

What are the three categories of skills that managers need? Please give an example for each of these three categories of skills for an HR manager.

Technical- work with computers Human- motivate employees Conceptual- understand the reason for turnover and think of how to reduce it

Luthans discussed the difference between successful and effective managers. What are the differences between them? How did they spend their time differently?

They prioritizing different activities. Successful- more time on networking Effective- more time on communication

What are the four responses that employees exhibit when they are unsatisfied with their job?

Voice, Loyalty, Exit, Neglect

What is disparate impact? Give an example to demonstrate it.

occurs when an apparently neutral, evenly applied, job policy, or employment practice, has a negative effect on the employment of people belonging to protected classes.

What is disparate treatment? Give an example to demonstrate it.

occurs when an applicant or employee is treated differently because of membership in a protected class

What are the factors influencing the relationships between attitudes and behaviors?

-Attitude's importance -Correspondence to behavior -Accessibility -Presence of social pressures -Whether a person has direct experience with the attitude

What are the basic propositions regarding cognitive dissonance?

-Incompatibility between two or more attitudes or between behavior and attitudes. -It makes people feel Uncomfortable -Solutions:change attitude/behaviour, rationalization -Commitment increases after dissonance reduction

Walmart- separate future CEOs

1. Get today's job right 2. Be a great teammate 3. Take on something extra and hard

What are the implications of gender in the workplace based on what we discussed in class?

1. No difference in performance 2. Men are preferred over women in male dominated occupations 3. Persistent wage gap between men and women

What are the four networking strategies that we discussed in class?

1. Pay attention to size of network 2. Have both strong and weak ties in relationships 3. Create a lot of structural holes in network 4. Network with people who have resources

What are the three benefits that networks deliver, as we discussed in class?

1. Private Information 2. Access to diverse skill sets 3. Power

What are the major stipulations of the Americans with Disabilities Act?

1. Prohibits discrimination on the basis of disabilities 2. Employees are expected to provide reasonable disability accommodations 3. Disability should not interfere with performance

Why are managers important, based on our class discussion?

1. Represent culture of an Organization 2. Responsible for implementing org. policies 3. Directly impacts well-being and satisfaction of employees

What are the implications of religion in the workplace based on what we discussed in class?

1. Title VII prohibits discrimination on the basis of religion 2. Employers are expected to provide reasonable religious accommodations 3. Religious harassment is prohibited

What are the implications of age in the workplace based on what we discussed in class?

1.No difference in performance 2. Older employees are more satisfied and cause less turnover 3. More likely to have involuntary absences and less voluntary absences

Common Diversity Practices

Accountability -Work and family policies -Policies against racism Development Practices -Diversity training programs -Network and support groups Recruitment Practices -Targeted recruitment of Nonmanagers -Key outside hires

What is an attitude? What are the three components of an attitude?

Attitudes are evaluative statements—either favorable or unfavorable—about objects, people, or events. Affective- Feeling Behavioural- Action Cognitive- Evaluation

What are the four categories of activities that managers spend their time on, according to Luthans?

Communication, Networking, Traditional management, and Human resource management

What is the four-fifth rule?

Four-Fifth Rule- the hiring or promotion rate for the minority group should be at least 4/5 or 80% of the majority group. Maj. 40/60 =.67 Min. 20/100= .2 .2/.67= .298 .8/.67= .54100= 54% of minority or 54 should be hired

Title VII of the Civil Rights Act prohibits the discrimination of people based on five characteristics. What are the five characteristics?

Gender, race, national origin, religion, colour

In the class, we discuss the three levels of factors that influence human behavior at work. What are the three levels? Please give an example from each level.

Individual Level-personality Group Level- teams Organizational Level- org. culture

What are the four factors that influence job satisfaction?

Job conditions, Personality, Pay, Corporate Social Responsibility

Elevator Pitch

Know what you are trying to achieve Know your target It's not about you Keep it real Be specific Preparation is key Solve a problem Let your passion show Practice Keep it short

What is an organization and what is organizational behavior?

Organization: A consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals. Organizational behavior (OB) is a field of study that investigates the impact that individuals, groups, and structure have on behavior within organizations for the purpose of applying such knowledge toward improving an organization's effectiveness.

What are the four management functions? Please give an example to demonstrate each one of them.

Planning- Goal Setting Organizing- Assign tasks Leading- Motivating Controlling- Performance Evaluation

What are the four components of core self-evaluation based on what we discussed in class?

Self-esteem Internal Locus of Control Extraversion Self-efficacy