Organization and Management

While a moderate amount of stress can have some health and behavioral benefits, stress can cause

fatigue and insomnia.

Which of the following exemplifies a communication channel that is outside the organization's formal structure and does not follow the chain of command?

grapevine

To derive a competitive advantage, firms can properly configure HR practices to drive ________ which leads to ________.

human and social capital; implementation of strategy

Kennedy, who exhibits feminine communication norms, is likely to

phrase requests in question form.

Each year, the Red Lobster restaurant chain awards the Lighthouse Award to store managers who demonstrate outstanding leadership and live the firm's core values. The Lighthouse Award is an example of

a celebration of important occasions and accomplishments in the organization's life.

Fuller Freight, a medium-sized trucking company, is concerned that its drivers have been in an increasing number of crashes and driver morale seems quite low. To increase the drivers' human and social capital by way of enhancing individual performance, the Fuller Freight managers might implement

a high-performance work system.

Zuri and his wife are expecting their first child, and they have decided to move to a larger home. According to the simple model of motivation, what will Zuri likely do after realizing the desire to move?

Begin looking at homes that are in his price ranges.

When comparing content perspectives, McClelland's need for achievement corresponds most closely to

Deci and Ryan's competence need.

The definition of knowledge work has changed. Which of the following represents knowledge work in today's economy?

Katie analyzes the hospitalization rates, transportation needs, and cost drivers of her company's 47 nursing homes.

A cynical leader who believes the ends justify the means and has no qualms about manipulating people should be described as having the trait of

Machiavellianism.

Which of the following is a good suggestion for managers when conducting interviews?

Plan which questions you want to ask, and ask them to every interviewee.

________ leaders focus on providing increased service to others—meeting the goals of both followers and the organization—rather than to themselves.

Servant

If the hospital workers in the Management in Action case (regarding the nursing profession) wanted to unionize, what would be the first step in the process?

Sign an authorization card.

Sparkle Pop, a soft-drink company, is considering expanding into non-carbonated beverages by introducing a fruit-flavored tea. Prior to making this change, Sparkle Pop conducts a force-field analysis to determine which forces could facilitate a proposed change and which forces could act against it. Which of the following would Sparkle Pop consider a counterthruster?

Sparkle Pop has never been able to gain any significant market share outside of the Northwest.

________ is the notion that people are valuable strategic assets of any organization.

Strategic human resource management

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly.

Task

Veasna knows that for OD to have the greatest likelihood of success, he should implement multiple interventions. Which of the following is an example of multiple interventions?

Veasna implements goal setting, training, and job design.

Which of these statements describes equity theory?

Workers consider their own inputs and outcomes in comparison with those of others.

Anderson Oil often assigns employees to travel and work abroad on international projects. However, Anderson Oil leaders understand that travel is more difficult for employees with disabilities, so employees who require special accommodations for their jobs do not receive international travel assignments. Is Anderson Oil engaging in workplace discrimination?

Yes, disparate treatment.

To carry out recycling, the city sanitation service must pick up recyclables from people and companies, process and package the recyclables using specialized equipment, and distribute the recycled materials to buyers. Establishing a recycling program requires a great deal of

coordinated effort.

Control helps an organization

detect opportunities.

The leader-member exchange (LMX) model of leadership posits that

each relationship between leaders and followers is distinctive.

Our values are considered to be mostly developed by the time we are in our

early teens

People high in ________ are responsive to others' social and interpersonal cues.

emotional intelligence

As a leader, Ervan mentors new employees, encourages socialization, and worries more about building trust than building profits. Ervan is probably a ________ leader.

employee-centered

Companies often make potential employees complete applications, interviews, background checks, and many other processes prior to hiring them. The EEOC considers all of these processes to be

employment tests.

To improve her employees'________, Makena has been purposefully connecting her employees with training and development as well as redesigning the jobs in her department with a focus on meaningfulness.

engagement

Katya was working for a clothing boutique when the COVID-19 pandemic caused the boutique to close. Katya was not upset about being let go, but she was upset that her boss was rude and acted as if Katya was the cause of the boutique's closure. Katya experienced low

interactional justice.

Based on the Management in Action case, which of the following is NOT a mechanism or lever for Wells Fargo leadership to directly change its culture?

lobbying for new financial laws

Dante is monitoring developments in ________, such as immigration, automation, and globalization, to plan for how they will affect his company.

outside forces

McClelland's acquired needs theory posits that three innate needs—achievement, affiliation, and ________—are major motives determining people's behavior in the workplace.

power

A ________ innovation is a change in the way a product or service is conceived, manufactured, or disseminated.

process

VariLight implemented a ________ innovation that improves the efficiency of a company's cross-functional teams.

process

A budget is a formal financial

projection

Thato, a manager for an insurance company, was disappointed in Miya, one of his direct reports. Miya's job is to sell insurance, but she did not meet her quota for calls to potential new customers in the last month. Thato let Miya know that, "If this continues in the next 30 days, you'll probably be let go." Which behavior modification may Thato need to implement?

punishment

Which of the following is most often used to influence others?

rational persuasion

Fear of failure, peer pressure, and personality conflicts are examples of

reasons employees resist change.

A Deloitte Insights survey found that companies are using AI to

reduce errors and defects, increase productivity, and enhance supply chain management.

________ is the extent to which people like or dislike themselves.

self-esteem

Managers should understand the diversity wheel because it

specifies differences and similarities that influence our workplace interactions.

After years of success as an Olympic pole-vaulter, Yelena is starting a new career in the marketing department for a consumer electronics manufacturer. Because of her athletic notoriety, her boss expects she will be smart, likable, and a hard worker. Yelena's new boss is exhibiting

the halo effect.

Looking side to side along the line of an organizational chart, you can determine

the various departments or specializations of work.

During her recent performance appraisal, Veasna learned that her manager thinks she has a good attitude and emerging leadership potential. Veasna's manager seems to be using a _____ appraisal.

trait