Organizational Behavior Chapter 7 Quiz 3

According to the social discounting bias, individuals think that taking revenge is more important than preserving relationships.

False

Role overload occurs when an employee disseminates some of their work to coworkers in order to escape a daunting assignment.

False- Role overload exists when the demands of the job exceed the capacity of the individual to meet all the demands adequately.

In Self Competency: Known by many as "Sully," Chesley B. Sullenberger III safely landed US Airways Flight 1549 even though he had little knowledge of how a cockpit crew might respond in a crisis.

False- Sully had years of experience and had purposefully studied the psychology of how cockpit crews behave in a crisis.

The one thing all forms of stress have in common is that the individual views them as representing a demand that the person will have to work harder at in order to accomplish.

False- The various forms of stress all have one thing in common: they are perceived as representing a demand that exceeds a person's ability to respond.

In Communication Competency: Bill is referring to a civil exchange in his office when he talks about a member of the management team who e-mails snide comments to employees right before he leaves the office for the day.

False- This is an example of workplae ambiguity

Role ambiguity refers to the adverse effects of working conditions where strong stressors are perceived as unavoidable and relief is seen as unavailable.

False- This is the description of job burnout, not role ambiguity.

The impact of severe stress levels has an effect on three main areas: physiological, emotional, and social.

Flase- The three main areas that are affected are physiological, emotional, and behavioral.

____ occurs when a group of coworkers, subordinates, or superiors gang up to force someone out of the workplace by using rumors, intimidation, or isolation tactics.

Mobbing

Derek, a psychiatrist, is using depersonalization when he asks his assistant when the next "head case" is coming in.

True

In Change Competency: The Ortho-Clinical Diagnostics company instituted a wellness program in which participating employees receive a $500 annual health benefit savings.

True

One way an individual can manage stress is by planning ahead and practicing good time management.

True

The Type A personality is seen in a person who is extremely competitive and even feels guilty when not working while on vacation.

True

The fight-or-flight response refers to the biochemical reactions and bodily changes that occur when reacting to an environmental stressor.

True

The tensions, anxieties, and conflicts that stem from issues such as a death, the birth of a baby, and divorce are called life stressors.

True

Workplace _____ includes behaviors that are intended to have the effect of harming a person within or directly related to the organization.

aggression

Parul experienced ____ when two of her coworkers asked her if she had a tan or her skin was always that dark.

harrassment

Lynn didn't trust him when her coworker told her she had done a good job on the project. She was sure he had a hidden agenda to get her fired. Which self-serving bias does this exemplify?

hostile attribution bias

Which self-serving bias reflects the assumption that interactions with others are contests to establish dominance versus submissiveness?

potency bias

In the HARM model of aggression, the letter "R" stands for

rage

According to the _____ bias, people believe that social customs reflect free will and the opportunity to satisfy their own needs.

social discounting

A _____ program is a health management initiative that incorporates disease prevention, medical care, self-care, and health promotion.

wellness

In Change Competency: The employees at Ortho-Clinical Diagnostics have an on-site fitness center and can participate in community-based health runs and walks. This is an example of

wellness progrm