Organizational Behavior

All of the following are factors that are necessary in the communication process EXCEPT... A. Trust B. The Channel C. A Receiver D. The Source

A

Which of the following has become a significant source of workplace conflict? A. Rudeness and incivility B. Personality clashes C. Office romances D. Office space

A

Which of the following is NOT thought to be a determinant of personality? A. Emotional Intelligence B. Heredity C. Situation D. Environment

A

Which of the following is a difference between men's and women's communicatin styles? A. Women prefer to communicate to build rapport, and men use communcation to display knowledge and skill B. Men prefer politeness, and women prefer directness C. Women tend to be critical and men tend to give compliments D. Men downplay their certainty, and women downplay their doubts

A

Which of the following is a frequently used research method for organizatinal behavior? A. Interviews B. Meta-analysis C. Field experiments D. Case studies

A

Which of the following is the most effective technique for preventing and reducing stress? A. Power napping B. Yoga C. Intense concentration D. Smoking cessation

A

Which of the following is true about employee recognition? A. Employees welcome praise as much as a paycheck B. Workers do not care much about the usefulness of their output C. Recognition is perceived as an entitlement D. Most workers feel that they get adequate recognition

A

According to the triarchic theory of intelligence... A. There are eight subtypes of intelligence B. Wisdom, street smarts, and common sense are important factors of intelligence C. The analytic subtype helps adapt environment to shape one's needs D. The practical subtype contributes to creative thinking

B

Leadership is the domain of which group of employees? A. Senior executives B. All employees C. management D. High potential employees

B

What do denial, stereotyping, and projectiong have in common? A. They are all learning styles B. They are all ways to deal with sensory information C. They are all components of attitudes D. They are all ways to make decisions

B

Which type of firm is likely to use a territorial departmentalization structure? A. Start-up e-commerce firm B. Large service firm C. Small manufacturing firm D. Small local retail firm

B

A manager trying to motivate an employee should... A. Focus on punishments B. Schedule rewards continuously C. Give ample feedback D. Keep rewards private between the manager and the employee

C

What does the P stand for in the equation B=f(PxE)? A. Performance B. Percentage C. Person D. Productivity

C

A mechanistic organization... A. Emphasizes specialization and control B. Make suse of personal coordinatin C. Has a loose set of rules and policies D. Is very responsive to change

A

A team member in the role of process observer contributes by... A. Helping the group look at how it's functioning B. Confronting and pointing out bad ideas C. mediating disputes D. Making sure that everyone contributes

A

According to Kolb's Learning Style Type, which of the following describes the accommodative learning style? A. Concrete experience, active experimentation, adaptive B. Abstract conceptualization, active experimentation, problem solving C. Abstract conceptualization, reflective observation, inductive reasoning D. Concrete experience, reflective observation, imaginative

A

According to equity theory model, ... A. Employee satisfaction is dependent on how fairly the employee believes he or she is treated in comparison to others B. When people feel they are being treated fairly, their stress level remains constant and their motivation decreases C. Emotional intelligence plays a key role D. The model has little face validity

A

According to the Myers-Briggs Type Indicator, Bill is a thinking-type. When reviewing a vendor proposal with his boss, he will most likely... A. Express his opinion B. Monitor himself rigorously C. First look for the good in the proposal D. Conform to what his boss thinks

A

All of the following disciplines have conributed to the foundations of the field of organizational behavior EXCEPT... A. Information Technology B. Psychology C. Sociology D. Politcal Science

A

Cognitive style is determined by... A. How people gather and evaluate information B. Emotional intelligence C. Personality D. Mental Ability

A

Openly discussing the worst-case possibilities of a situation is a way a company can... A. Reduce the negative consequences of rumors B. Communicate upward C. Ease the fears of all employees D. Appeal to women's communcation preferences

A

The 4I framework of a learning organization consists of intuiting, interpreting, integrating, and... A. Institutionalization B. Imagining C. Imitating D. Informing

A

The contingency approach to organization design affirms that... A. Organizations are more effective when they are structured to fit the situational demand B. Managers can use the same approach with many groups of employees C. There is no need to study behavior to be a successful organization D. There is one best way to manage work in an organization

A

The nominal group technique is... A. A group decision-making approach that generates creative alternatives independently B. Ann iterative technique C. A guarantee against groupthink D. An absense of individual reflection

A

What differentiates a team from a group? A. Shared versus individual accountability B. The number of people C. Frequency of meetings D. Common purpose

A

What is a common result of information overload? A. Increased work stress B. Increased creativity C. Improved communication D. Improved performance

A

What is considered a standard response for routine problems? A. Programmed decision B. Nonroutine decision C. Implementation D. Hunch

A

Which of the following statements accurately describes situational leadership? A. There is no one best way to influence group members B. Readiness of group members is a secondary to leadership needs C. As a group member's readiness increases, a leader should use more task behavior D. An advantage of the situational leadership model is that it is nearly infallible

A

A leader with Machiavellian tendencies would likely... A. Work collaboratively with others B. Manipulate others for his or her personal gain C. Have a dominant need for achievement D. Strive to remain above organizational politics

B

A person with a high achievement need... A. Wants to be influential B. Prefers tasks of intermediate difficulty C. Seeks situations of prestige D. Prefers to let others control the outcome of events

B

According to Myers-Briggs typology, a sensation-type individual is best described as someone who... A. Evaluates information by adapting to others and conforming B. Prefers routine and order when gathering information C. Prefers the big picture when gathering information D. Evaluates information by relying on reason

B

According to attribution theory... A. People only perceive causes of behavior in others, not themselves B. Information on causation is gathered on three dimensions of behavior C. People attribute their own achievements to factors within the environment D. People project their faults onto others

B

Decision criteria are used to... A. Diagnose the problem B. Evaluate alternatives C. Implement the decision D. generate alternative solutions

B

Employees resist change most often because of the... A. Belief that managment has overlooked important factors B. Fear of an adverse outcome C. Fear of the unknown D. Fear of financial consequences

B

Experts predict that the predominant style of organization in the future will be... A. Hierarchical B. Skills-oriented C. Functionally oriented D. Dependent on outsourcing

B

If an employee misperveives an event that occurs in the workplace, it is likely that he or she has... A. Little interst in the event B. Strong attitudes about that even C. Little emotional affect tied to the event D. Low self-esteem

B

In order to build teamwork, a manager should avoid which of the following? A. Creating a sense of urgency B. Supervising the group closely C. Using the consensus decision-making style D. Rewarding the team as well as the individual

B

Nonverbal communication has the main purpose of... A. Replicating what is being said verbally B. Expressing the communicator's emotions behind the message C. Misinforming the recipient of the communication\ D. Expediting communication

B

Problem recognition, immersion, incubation, insight, and verification describe what organizational process? A. Programmed decision making B. Creative decision making C. Nonprogrammed decision making D. Satisficing decision making

B

The following are all conditinos that favor social learning EXCEPT... A. High expectations B. Need for power C. Tangible behaviors to imitate D. The required physical and mental ability

B

The most important challenge facing the field of organizational behavior is... A. Negotiating with unions B. Managing workforce diversity C. Managing a younger workforce D. Managing slow change

B

The question "To whom do you go to for information about what's going on?" is commonly asked... A. During a meta-analysis B. During a social network analysis C. To determind organizational readiness D. During a brainstorming session

B

What is an affinity group? A. A group of workers with different specialties, at the same level B. An employee-involvement group made up of professinal-level workers C. A group that seldom works face-to-face D. A group that shirks its responsibilites

B

What is the relationship between stress and job performance? A. Low stress correlates with high performance B. Moderate stress correlates with high performance C. Moderate stress correlates with lower performance D. High stress forrelates with high performance

B

What triggers the fight or flight response? A. Functional conflict B. Stress C. Increased control D. Burnout

B

What type of power will help a leader establish a power base? A. Power of position B. Power as an expert C. Personal power D. Coercive power

B

Which is a major contributing factor to the transormational leader? A. Good ethics B. Charisma C. High affiliation need D. Reactive leadership style

B

Which of the following is NOT a technique to enhance creativity? A. Brainstorming B. Forming homogeneous work groups C. Making the physical layout favorable to creative thinking D. Offering financial incentives

B

Which of the following is an accurate description of Emotional Intelligence (EI)? A. Studies on the influence of EI have been hard to replicate B. A person's EI predicts performance better than IQ C. EI should not be used as a factor in selecting job candidates D. Frederick Taylor pioneered many studies on EI and leadership

B

Which of the following is considered an unethical political tactic to gain power in an organization? A. Keeping informed about vital information B. Playing territorial games C. Asking happy customers to contact your manager D. Developing powerful contacts

B

Which of the following is the foundating of all organiztion cultures? A. Code of conduct B. History of the company and its founders C. Industry characteristics D. Corporate myths

B

Which of the following is true about gender differences in leadership? A. Women tend to lean toward a more controlling leadership style than men do B. It is difficult to judge the truth about stereotypes of gender differences C. Men find participative management more natural than women do D. Men tend to use more positive motivation than women do

B

Which of the following is true about virtual teams? A. They are costly to organize B. They benefit companies that are spread out in a wide geographic area C. The telephone is the usual channel for sharing information D. Face-to-face meetings are unnecessary

B

Which of the following statements is true about Herzberg's two-factor theory? A. Removing dissatisfying elements from a job makes the job satisfying B. Intrinsic factors are related to job satisfaction C. Extrinsic factors include responsibility and achievement D. Eliminating factors that cause dissatisfactino will motivate workers

B

Which of the following statements is true about organizational behavior? A. Human behavior is very predictable B. Organizational behavior is a study of individuals, groups, and structure C. The main purpose of studying OB is to improve social networking D. There are many straightforward cause-and-effect relationships in OB

B

A strategy, or method, for increasing organizational effectiveness by bringing about planned change is called... A. Process consultation B. Total quality management (TQM) C. Organizational development D. Disruptive technology

C

According to the Leadership Grid, which is the best leadership style? A. Impoverished management B. Country club management C. Team management D. Authority=compliane management

C

Advances in information technology have... A. Had no effect on the number of sales positions in companies B. Made organizations less democratic C. Increased access to information and made delayering possible D. Interfered with organizational learning

C

All of the following accurately describe Alderfer's ERG theory EXCEPT... A. There are three groups of core needs of motivation B. Multiple needs can be operating at the same time C. Alderfer reworked Herzberg's theory to align with empirical research D. ERG stand for existance, relatedness, and growth

C

As a rule of thumb, in the absense of information, what do many employees do? A. Withhold premature judgements B. Formally request more information C. Create and spread rumors D. Nothing

C

Being "in the zone" is also known as... A. Procrastination B. Intuition C. The experience of flow D. Locus of control

C

Job rotation is used primarily to... A. Maintain motivation B. Train employees on increasingly difficult skills C. Keep employees from getting bored D. Increase company productivity

C

Power granted to a person by an organization is an example of... A. Socialized power B. Personalized power C. Position power D. Expert power

C

Reinforcement theory... A. Is a less established explanation of motivatin than other theories B. Emphasizes understanding the needs that an employee wants to satisfy C. Has operant conditioning at its foundation D. Contends that behavior is determined by the situational demand

C

The office grapvine is an example of... A. An open-door policy B. Formal communication C. Information communication D. management-by-walking-around

C

The only way a person can influence someone else is to... A. Have an open mind B. Be an authority figure C. Communicate D. Stay rational

C

What is an organigraph? A. An assessment of job complexity B. A measurement of a person's career growth C. A map that gives an overview of a company's functions and the way people organize themselves at work D. A diagram that shows the structure of an organization

C

What is cognitive dissonance? A. Learning a skill through reinforcement B. The importance attached to something C. When attitudes or beliefs held by a person are contradictory D. Predisposition that influences a reactin to a person, thing, or idea

C

What is the trend in work space design? A. Defining square footage for levels in the hierarchy B. Increased office size C. Creating public spaces for employees to use for various purposes D. Replacing cubicles with closed office spaces

C

Which of the following accurately describes social loafing? A. It occurs when some people do more work than others B. It occurs more often in small groups C. It is also knowing as freeloading D. It is an infrequent problem among groups

C

Which of the following is NOT true about stress? A. Stressed people are more susceptible to disease B. Type A people find ways to turn almost any job into a stressful experience C. Women respond more intensely to stress than men and have a higher risk of heart attack and stroke D. Role ambiguity is a work-related stressor

C

Which of the following is a disadvantage of a bureaucratic organizational structure? A. New relationships among employees have to be quickly B. The authority structure is less clear than in other structures C. Bureaucratic controls can suppress initiative and decision making at lower levels D. Dual reporting relatinships are confusing

C

Which of the following is the least effective method of influencing others? A. Inspiratinal appeal B. Rational persuasion C. Coalition formation D. Consultation

C

Which of the following is true about conflict? A. Mangers spend approximately 70 percent of their time managing conflict B. Men are more likely to be affected by work-life conflict C. Conflict can be both positive and negative D. People with high self-esteem are more prone to conflict

C

Which of the following is true about job enrichment? A. It is the horizontal expansion of jobs B. It allows the worker to concentrate on just a small portion of the entire task C. It increases employee responsibility D. It always increases productivity

C

Which of the following is true of heuristics? A. Heuristics help cope with the fear of decision making B. Heuristics most often lead to accurate decision making C. Heuristics lead to biasted judgment D. "Many people fear flying more than driving a car" is an example of a representative heuristic

C

Which of the following statements accurately describes Vroom's expectancy theory? A. It provides a universal principle for explaining motivation B. This theory has been empirically proven C. It is one of the most widely accepted theories of motiviation D. It helps explain why many workers are motivated on the job and over-perform

C

Which of the following statements is true about group dynamics? A. From three to four members is a good size for problem solving B. Individual reward systems are not correlated with group performance C. Groups go through predictable stages to become productive D. Processes burden a group

C

Which organization structure is best suited to leveraging specialization? A. Product B. Customer C. Functional D. Territorial

C

Who created the three-step model for change that includes unfreezing, movement, and refreezing? A. Chris Argyris B. B. F. Skinner C. Kurt Lewin D. David McClellant

C

According to the Holmes and Rahe "Social Adjustment Rating Scale," which of the following is considered the most stressful event? A. Pregnancy B. Being fired from a job C. Marriage D. Death of a spouse

D

Accounting firms, consulting firms, and hospitals are examples of... A. Virtual organizations B. Network organizations C. Informal organizational structures D. Professional Bureaucracies

D

All of the following are ways to become a learning organization EXCEPT... A. Create an intranet communication system B. Build shared physical spaces such as a snack lounge C. Maximize efforts to retain the best thinkers in the company D. Focus development efforts on senior management

D

Cross-functional teams are... A. Made up of workers in the same specialty B. uncommon C. Made of up workers from a wide span of organizational levels D. Used most often for the purpose of product development

D

Determining the tasks to be done, who should do them, and who reports to whom is an example of which management function? A. Controlling B. Leading C. Planning D. Organizing

D

Groupthink is... A. More likely to occur when having to choose between many options B. Likely in a fragmented group C. An extreme form of critical idea analysis D. Likely to occur when the group values getting along more than getting things done

D

Individual styles are likely to come into conflict during which stage of group development? A. Forming B. Norming C. Performing D. Storming

D

Outsourcing means that a company... A. Becomes flatter through layoffs B. Increases its payroll costs C. Hires key people from outside D. Hires other companies to do some of its work

D

Process consultants will.. A. Typically work with senior executives B. Solve organizational problems C. End the engagement if the client requires specific subject matter expertise beyond the consultant's knowledge D. Guide and coach on workflow, informal relationships, and communication

D

The Delphi technique is best suited for... A. A manager to use to make his or her own decision B. Complex situations C. Manufacturing groups without e-mail access D. Decision making for groups that are difficult to bring physically together

D

The following are true about making good business decisions EXCEPT.. A. Good business decisions can help you live longer B. Making good business decisions is more complex than most understand C. Good business decisions are valuable for your career D. An estimated 20 percent of decisions made in organizations fail

D

What is a dependent variable? A. A simplification of a real-world phenomenon B. A performance measure that includes effectiveness and efficiency C. The cause of some change D. The factor that an experiment or hypothesis tries to explain or predict that is affected by some other factor

D

What is the best way for new employees to learn about an organization's culture? A. By participating in company-sponsored events B. By the training provided in orientation C. By studying the company handbook D. By observing leaders and socialization

D

Which is true about flat organizatino structures? A. Authority differences between employees are emphasized B. Flat organizations tend to be more bureaucratic C. They are developed to solve special problems D. Customer problems can be solved quickly

D

Which of the following accurately describes organizational change? A. Downsizing is an infrequently used change strategy B. Large-scale change requires only a small percentage of a company's employees to buy in C. A tolerance for ambiguity is uncorrelated to coping with change D. Individuals' ability to learn to deal with change is a major part of managing change

D

Which of the following describes people with a directive syle of decision making? A. Works well withothers and avoids conflict B. Desires more information and considers more alternatives C. Takes a broad outlook and finds creative solutions D. Has a low tolerance for ambiguity and seeks rationality

D

Which of the following is true about Total Quality Management? A. Looks for big leaps in performance B. Is driven by top management C. Term was coined by Michael Hammer D. Relies on bottom-up, participative decision making in planning and execution

D

Which of the following is true of Maslow's hierarchy of needs theory? A. Esteem is the summit of a human being's existance B. Steps in the theory can be skipped by a select few C. It is composed of six needs D. It is a theory about human motivation

D

Who developed the situational leadership model? A. Fred Fiedler B. George Graen C. Ohio State University D. Paul Hersey and Kenneth Blanchard

D