Organizational Behavior Exam 2

Jeff tells his boss that a member of his team, Leeanne, is having trouble keeping up with her spreadsheet because women just aren't as good at math. This is a(n)

A stereotype

Which of the following scenarios is likely to produce LOW levels of citizenship behaviors?

Horatio is a young engineer with negative affectivity

Which statement regarding citizenship behaviors is accurate?

People who are older demonstrate higher levels of citizenship

Marcus is a student at State University. He seems to run to each of his classes and is very upset with the professor if class does not begin exactly on time. He studies until the late hours of the night and will argue with his professor for every possible point on a multiple choice exam. Marcus would be classified as having

Type A personality

Anita seems to take life as it comes. When the refrigerator and washing machine broke down in the same day flooding the kitchen, she laughed it off saying, "It could always be worse." She then went and called the appliance repair service. Anita has a _________________ personality.

Type B

Olivia and her teenage daughter, Natalie, are arguing again about whether Natalie should go to a family gathering this Sunday or attend an outing with her friends. Olivia and her daughter argue about this topic every week. This time, Olivia turns to her daughter and says, "OK, if it is that important that you go out with Jenna on Sunday, then I can agree this time around." Olivia is using which conflict handling style? a. accommodation b. controlling c. collaboration d. avoidance

a

Our first interaction with individuals makes us aware of a. surface diversity. b. collective diversity. c. deep-level diversity. d. value-based diversity.

a

Research on absenteeism indicates which of the following statements to be accurate? a. Problems in job design can result in absenteeism. b. Older individuals, because they are more likely to have health problems, are more likely to be absent from work. c. Employees who are permitted to manage their work schedules with regard to time at the company are more likely to be absent. d. Absenteeism saves organizations money because the company does not have to pay employees who are absent from their jobs. (a) Medium/Analysis

a

The values, beliefs, and customs that exist in a society is a. culture. b. diversity. c. power distance. d. affirmative action.

a

Allan is a member of a union. The supervisor at the firm where he works gave Allan a three-day suspension for not wearing his protective shoes on the manufacturing floor of his firm. Allan appealed the suspension and the company's plant manager refused to rescind the suspension. The union wants to appeal this decision to a neutral third party for a ruling. What procedure does the union want to utilize?

arbitration

In cultures high in power distance a. there is a higher degree of egalitarianism. b. managers are believed to be more powerful and deserving of respect. c. managers and subordinates use first names among each other in the workplace. d. there is higher utilization of participative decision making practices.

b

Which of the following recommendations might you give to a friend regarding ways to deal with late coworkers? a. Try ignoring lateness and not imposing negative consequences. b. Reward timeliness by verbally recognizing those who arrive on time. c. Schedule meetings when most people can attend, even if it doesn't work for everyone. d. Consider assigning less work to those who are late, they are probably juggling too many things right now.

b

"Eskimos are bad drivers," is an example of a a. surface diversity trait. b. faultline. c. stereotype. d. deep-level diversity trait.

c

Cultural intelligence is a. the ways in which people are similar or different from one another. b. the values, beliefs and customs that exist in a society. c. a person's capability to understand how a person's cultural background influences one's behavior. d. the degree to which the society views an unequal distribution of power as acceptable.

c

Nicholas is the production manager for a manufacturing firm. He has two supervisors who are experiencing conflict with each other based upon personality differences. Nicholas should have held a meeting last week to discuss next year's budget but cancelled it because the two supervisors had a verbal confrontation on the shop floor the previous day. What conflict handling style is Nicholas demonstrating? a. compromise b. collaboration c. avoidance d. accommodation

c

Which conflict handling style is indicated by an individual who says, "I don't really care if we work this out"? a. accommodation b. collaboration c. avoidance d. compromise

c

Ned and Michael are managers of two different departments at Beckett Corporation. The two have not gotten along well over the years. Yesterday the two attended a budget meeting for the new fiscal year. Both wanted more funding for their departments. When the finance vice president suggested an increase for Ned's department, Michael became quite agitated and made a number of accusations about the nature of the numbers that Ned had used to support his position. After the meeting, Michael cornered the finance vice president in his office and continued his spiel on why his department deserved the extra funding but Ned's did not. What style of conflict handling does Michael exhibit?

competition

When it comes to analyzing the information on work attitudes and aspects of the work environment, which of the following statements is true? a. Attitudes always predict behavior in the work environment. b. People with negative work attitudes never perform well. c. Personality and organizational citizenship are the two key attitudes that are the most relevant to important outcomes in the work environment. d. Maintenance of the psychological contract helps develop organizational commitment.

d

Which of the following is a high-risk situation where your job might be at risk for workplace violence? a. supervising others b. denying requests made by others c. caring for others d. all of the above

d

Person-job fit is the

degree to which a person's skill, knowledge, abilities and other characteristics match the job demands

The collaborative conflict handling style is

high in cooperation and high in assertiveness

Jennifer complains to her friends every Friday night about the stresses and hassles of her job. Each week she tells them she is going to leave her company even though she has been working there for five years. Jennifer is likely to be

high in neuroticism

Omar is sitting at his computer writing his organizational behavior term paper using Internet research while he emails his friends and watches the NFL Thursday night football game. His phone just rang and now he is also talking to his girlfriend. Omar is likely experiencing

information overload

Sleep research on stress indicates that

insomnia is a stress-related epidemic

Maria is a customer service agent for a large telecommunications company. During her shift she gets a call from an irate customer who is screaming at her and calling her names. This event would be considered a(n)

interpersonal stressor

If one looks at the number of studies conducted on attitudes, which of the following seems to be the most important?

job satisfaction

An attitude is

our opinions, beliefs and feelings about our environment

Jared is a member of the engineering department in the manufacturing firm and also serves on the Strategy 2015 team, which is crafting an engineering strategy for the firm's future. He has a "Do not miss" meeting in the engineering department scheduled for Wednesday at 8 a.m. and just received an urgent email about a "Can't miss" meeting for the strategy group at 8:15 a.m. Wednesday morning. Jared is experiencing

role conflict

Early experiences are important influences over dominant values. If Sharon was raised by an uncaring aunt because her parents had both died when she was ten, she most likely would see what value as central to her life?

security

The professor announced the first day of class: "Students are not good at meeting deadlines. I guarantee you that someone will email me the day after a due date and ask if I will accept a paper for partial credit." Yesterday the first paper was due in the professor's class. She just checked her email and a student inquired whether the paper could be turned in for partial credit today. This is an example of

self-fulfilling prophecy

The car was traveling very slowly on the highway in front of Ned. He turned to Sally and said, "This is ridiculous, we are never going to get there on time. That must be a woman driver in front of us!" Ned is engaging in

stereotyping

Role conflict, role ambiguity, organizational politics, and job insecurity are indicators of

stress at work

Hindrance stressors refer to

stressful demands that are perceived as hindering progress toward personal accomplishments or goal attainment.

Jennifer strongly dislikes her next-door neighbors, yet every time she sees them, she stops to pleasantly chat with them for a few moments. Jennifer is engaging in

surface acting

High self-monitors

tend to be more successful in their careers

Stress is

the body's response to an environmental demand

Research on relationships at work indicates

the development of a trust-based relationship with the manager is related to organizational commitment

Which conflict handling style is indicated by an individual who says, "Maybe we can both agree to give in a little."? a. compromise b. collaboration c. accommodation d. avoidance

a

The glass ceiling a. is based on a faultline in the employee workgroup. b. is the underrepresentation of women in executive and upper level management positions of companies. c. is an issue that was a problem until a decade ago. d. is the result of the less effective leadership styles practiced by women.

b

Acme Corporation sales associates are generally attractive Caucasian college age men and women. Individuals who work in the stock room unpacking and readying clothing for displays are young, Asian and African American employees. This scenario suggests that Acme may need to examine their recruiting efforts to address __________ diversity in their stores. a. gender b. age c. race d. age and race

d

Bill is the quarterback of his college football team. The team was 10-0, but lost this week after what Bill says was a very bad call by the referee. Bill seldom says anything about how the referees called any game, but he is very vocal about this one. You know that Bill works hard both on the field and off. You talk to other players on the team and they complain about the referee's call also. The fact that Bill seldom complains about the referees suggests he has

high distinctiveness

John said, "If I just hadn't had that argument with my girlfriend last night, I wouldn't have been so upset and I would have done much better on my finance exam." John exhibits

high external locus of control

Lauren takes a personality survey and finds she strongly exhibits the trait of agreeableness. She might be described as being

nice, tolerant, sensitive and kind

Work that flows offers

opportunities to use skills possessed by the employee

Which of the following statements about work attitudes is accurate?

role ambiguity can lead to job dissatisfaction

Companies track employee work attitudes through

attitude surveys

Internal attribution occurs with

low consensus, low distinctiveness, and high consistency.

Challenge stressors refer to

Demands and circumstances that cause stress but also promote individual growth.

Rather than using the term diversity, Salesforce uses

Equality

Happiness at work can be enhanced by which of the following strategies? a. pay at all times; pay is always the key aspect to job satisfaction. b. reaction to organizational life. Work is stressful, just "suck it up." c. pulling yourself away from your co-workers and concentrating on the job. d. knowing yourself and what you want from the job.

d

Which of the following is NOT a root cause of conflict in the workplace?

task satisfaction

Tim reads a report on a new engineering process for his firm and is surprised to find out that it was authored by a woman. What is this an example of?

unconscious bias

Which of the following factors has been shown to be a cause of HIGH levels of absenteeism in a firm?

work-life balance issues