Part 2

Research shows that companies with several senior-level women underperform financially and organizationally in comparison to those without senior-level women. a. True b. False

False

Research shows that realistic job previews lower employee satisfaction and increase turnover. a. True b. False

False

Solicitation with the promise of reward is the highest level of sexual harassment. a. True b. False

False

The Equal Pay Act prohibits differences in pay on account of race. a. True b. False

False

The traditional dimension of diversity can be acquired or changed throughout one's lifetime. a. True b. False

False

Today's workers are younger than ever before. a. True b. False

False

Which workforce generation category is characterized as ambitious but lacking loyalty to the organization? a. Generation X b. Generation Y c. Baby boomers d. Teeny boppers e. Generation A

Generation Y

Josephine would like to become part of an elite manager network at her company so she can get access to general and line management experience to help her succeed within the company. However, she learns that the manager network is made up exclusively of men. This demonstrates which factor affecting women's careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

Glass ceiling

Colby is a new interviewer who just finished an interview with Renee. Her professional style and her flawless grooming immediately struck him. Colby gave Renee a very good evaluation although her previous work experience and educational background were not that exceptional. What rating error did Colby succumb to? a. Halo effect b. Central tendency c. Homogeneity d. Leniency e. General tendency

Halo Effect

Jurgen is one of several middle managers sent to a training course on leadership skills. Through this effort, the organization is attempting: a. organization change b. organization development c. people change d. culture change e. artifact change

People Change

Which of the following means that an organization accommodates several subcultures? a. Monoculturalism b. Pluralism c. Ethnorelativism d. Geocentricism e. Ethnocentrism

Pluralism

_____ means that an organization accommodates several subcultures, including employees who would otherwise feel isolated and ignored.

Pluralism

Phlex Plastic has a very strong set of corporate values. In fact, Phlex has been known to discourage the emergence of alternative values. Phlex is most likely: a. a diverse organization. b. an organization that encourages pluralism. c. a monoculture. d. geocentric. e. minority-owned organization.

a monoculture

Because employees with different backgrounds bring different options and ideas to the table, a diverse workforce may lead to increased conflict, anxiety, and misunderstanding. a. True b. False

True

Finding the right people to apply new information technology for e- business is a current strategic issue of particular concern for HR managers. a. True b. False

True

Hiring and keeping quality employees is one of the most urgent concerns for today's organizations. a. True b. False

True

Recruiting activities can be divided into (1) internal recruiting including "promote from within" policies, and (2) external recruiting including the use of headhunters. a. True b. False

True

Sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act. a. True b. False

True

Stereotypes assume that all members of a group have the same characteristics. a. True b. False

True

Wage and salary surveys show what other organizations pay incumbents in jobs that match a sample of "key" jobs selected by the organization. a. True b. False

True

_____ is lack of information about future events.

Uncertainty

_____ is the hiring or promoting of applicants based on criteria that are not job relevant.

a. Discrimination

A culture that accepts only one way of doing things and one set of values and beliefs is called a(n) _____.

monoculture

A disparity between existing and desired performance levels is known as a(n) _____ .

need for change

The second stage in Lewin's change model, _____ , occurs when individuals experiment with new behavior and learn new skills to be used in the workplace.

Changing

Which of the following created the Equal Employment Opportunity Commission? a. Americans with Disabilities Act b. Civil Rights Act c. Equal Pay Act d. Vocational Rehabilitation Act e. Immigration Reform and Control Act

Civil Rights Act

Sandbox Sally's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, Harry tells them that they can accept it or leave. What approach to change implementation is Harry using? a. Negotiation b. Top management support c. Participation d. Coercion e. Education

Coercion

When trying to overcome the resistance for change, which approach is best suited when change is technical? a. Coercion b. Top management support c. Negotiation d. Participation e. Communication

Communication

_____ are people who work for an organization, but not on a permanent or full-time basis.

Contingent workers

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as _____ .

Cooperation

_____ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Creativity

_____ is NOT a type of current problem that organizational development can help address. a. Mergers b. Acquisitions c. Diversification d. Organizational decline e. Conflict management

Diversification

The horizontal linkage model is best applied to a(n): a. low pressure environment. b. stable environment. c. environment that requires speed. d. customer service environment. e. manufacturing environment.

Environment that requires speed.

_____ is the belief that groups and subcultures are inherently equal.

Ethnorelativism

Affirmative action requires that an employer take positive steps to guarantee promotion from within. a. True b. False

False

_____ means extending the search for and commercializing new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

Open innovation

_____ implies that women's commitment to their children limits their commitment to the company or their ability to handle the rigors of corporate management.

Opt-out trend

Hopetech Industries has a corporate diversity plan that limits diversity to areas that do not change throughout a person's lifetime, such as race, gender, age, and disability. Hopetech's diversity plan follows which model of corporate diversity? a. Inclusive model b. Exclusive model c. Traditional model d. Learning model e. Static model

Traditional Model

Recruiters are now viewing the profiles and pictures of candidates on social networking sites such as Facebook. a. True b. False

True

An OD specialist who contracts with an organization to facilitate change is called a(n) _____.

change agent

Matthew is Mandy's supervisor. He promises to fire her if she does not engage in sexual activity with him. This type of sexual harassment would be categorized as: a. coercion with threat of punishment. b. solicitation with promise of reward. c. appropriate. d. generalized. e. positional authority.

coercion with threat of punishment.

The _____ role in organizational change involves providing a "reality test."

critic

59. Rightsizing is also known as _____.

downsizing

A(n) _____, rather than promoting a product or service, promotes the organization as a great place to work.

employer brand

Conolly Company uses internal recruiting whenever possible. This practice: a. costs more than external recruiting. b. decreases employee satisfaction. c. generates increased employee commitment. d. demotivates existing employee given limited socializing opportunities. e. gives employees an upper hand in negotiations.

generates increased employee commitment.

A(n) _____ is a separate small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas for the business.

skunkwork

Stephanie is nervous about giving a presentation at the marketing firm where she works. One of her male coworkers told her, "Don't be such a girl, attack that presentation!" Now Stephanie is so concerned about appearing tough that she can barely concentrate on the content of the presentation. Stephanie's anxiety stems from: a. stereotype threat. b. ethnocentrism. c. plurality. d. glass ceiling threat. e. the female advantage.

stereotype threat.

A type of OD intervention that enhances the cohesiveness of departments by helping members learn to function as a team is called _____.

team building

_____ is incentive pay that ties at least part of compensation to employee effort and performance.

Pay-for-performance

A diverse workforce is better able to anticipate and respond to changing consumer needs. a. True b. False

True

Many people believe that men make better managers because of their more collaborative, less hierarchical, relationship-oriented approach that is in tune with today's global and multicultural environment. a. True b. False

False

Most organizations make a conscious effort to shift from a pluralism perspective to one of monoculture. a. True b. False

False

Most organizations that cut benefits during the recent recession plan to restore them in the near future. a. True b. False

False

One of the questions that human resource planning should consider includes "what is the profit margin and inventory turnover rate?" a. True b. False

False

The Family and Medical Leave Act requires employers to provide up to _____ weeks unpaid leave for childbirth, adoption, or family emergencies. a. 8 b. 12 c. 16 d. 24 e. 52

12

After every quarterly board meeting, Bernice's Bracelets, Inc. announces big changes. They usually do not follow through on these changes. What is causing this lack of enthusiasm? a. Disagreements about the benefits b. Self-interests c. A lack of trust d. Goals and assessments e. Competitors

A lack of trust

Which of the following is a characteristic of the large-group intervention model? a. Results in incremental change b. Learning for the small group c. Addresses the entire system d. Gradual time frame e. Limited distribution

Addresses the entire system

Which of the following provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics? a. An idea champion b. A sponsor c. A new-venture team d. An idea incubator e. An inventor

An Idea Incubator

Which of the following is inappropriate to ask on an employment application? a. If the applicant is over 18 b. Where the applicant went to school c. If the applicant has ever been convicted of a crime d. Whether the applicant has any disabilities that might inhibit job performance e. Applicant's ancestry/ethnicity

Applicant's ancestry/ethnicity

The _____ is developed from critical incidents pertaining to job performance. Each job performance scale is anchored with specific behavioral statements that describe varying degrees of performance.

BARS

Exit interviews are valuable HR tools only if the departing employee leaves voluntarily. a. True b. False

False

Homogeneous top management teams tend to be broadminded in their perspectives. a. True b. False

False

Which racial or ethnic category currently represents the largest and fastest growing minority group? a. White b. African American c. Asian d. Hispanic e. Native American

Hispanic

_____ refers to the economic value of the knowledge, experience, skills, and capabilities of employees.

Human Capital

Ashley has average technical skills but her real strengths lay in visualizing the benefits of other's ideas and in finding financial and political support for these ideas. Ashley is an excellent example of a(n): a. critic. b. sponsor. c. idea champion. d. inventor. e. bureaucrat.

Idea Champion

Which of the following is not a dividend of workplace diversity? a. Reduced costs associated with high turnover, absenteeism, and lawsuits. b. Increased understanding of the marketplace. c. Better use of employee talent. d. Increased costs associated with high turnover, absenteeism, and lawsuits. e. Enhanced quality of team problem solving.

Increased costs associated with high turnover, absenteeism, and lawsuits.

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as _____ .

Innovation Roles

Sandra, a human resources manager at an advertising firm, is currently in the process of determining the value and worth of advertising executive positions within the agency. This is referred to as: a. compensation. b. rightsizing. c. wage and salary surveying. d. incentive pay. e. job evaluation.

Job Evaluation

_____ schedule materials to arrive at a company just as they are needed on the production line. a. Mass customization systems b. LIFO systems c. First-in, first-out systems d. Just-in-time inventory systems e. Last-in, first-out systems

Just-in-time Inventory Systems

High-Low Productions recently appointed 75 employees and external stakeholders to a temporary group that would discuss problems and opportunities, and would gather perspectives on changes that need to take place within the company. High-Low Productions is utilizing which organizational change tool? a. Organizational development b. Skunkwork c. Telecommuting d. Focus group e. Large-group intervention

Large-group intervention

Before implementing new changes in work schedules, Trudy's Trinkets works with the union to ensure a smooth transition. What approach to change is this company using? a. Negotiation b. Top management support c. Participation d. Coercion e. Education

Negotiation

According to Fast Company, in 2013, _____ was ranked as the World's Most Innovative Company. a. Nike b. Pinterest c. Target d. Apple e. Procter & Gamble

Nike

Riya was a highly successful manager at Optics International. After ten years with the company, she decided to leave and become a fulltime mother and caregiver to her ailing father. This example demonstrates which factor affecting women's careers? a. Female advantage b. Opt-out trend c. Glass ceiling d. Glass wall e. Opaque ceiling

Opt-out trend

The _____ approach is the most appropriate when users have the power to resist the proposed change. a. negotiation b. top management support c. participation d. coercion e. education

Participation

Smileline Inc. has an onsite daycare facility and provides employees fulltime daycare at a very low cost. The company implemented this years ago when managers realized that childcare responsibilities were contributing to high turnover and absenteeism. This example highlights which dividend of workplace diversity? a. Better use of employee talent b. Increased understanding of the marketplace c. Increased quality of team problem solving d. Enhanced breadth of understanding in leadership positions e. Reduced costs associated with high turnover, absenteeism, and lawsuits

Reduced costs associated with high turnover, absenteeism, and lawsuits

_____ forces are the various barriers to change, such as a lack of resources, resistance from middle managers, or inadequate employee skills.

Restraining

Cyrus's Resort has proposed some major structural changes within their organization. Some of the employees fear that they will lose power with the changes. They begin voicing resistance to the changes. What barrier to change are they exhibiting? a. Disagreements about the benefits b. Self-interests c. A lack of understanding and trust d. Uncertainty e. Goals and rewards

Self Interests

"The Brain" is a permanent secret group within one of the nation's largest auto manufacturers. Members of this elite group focus intently on developing new and innovative automobile technologies. "The Brain" can best be described as what type of group or team? a. Cross-functional team b. Fast-cycle team c. Brainstorming team d. Skunkwork e. New-venture team

Skunkwork

_____ is a psychological experience of a person who, usually engaged in a task, is aware of a stereotype about his or her identity group suggesting he or she will not perform well on that task. a. Typecast threat b. Discriminatory threat c. Labeling d. Stereotype threat e. Classified threat

Stereotype threat

A type of OD intervention in which questionnaires on organizational climate and other factors are distributed among employees and the results reported back to them by a change agent is called _____ .

Survey Feedback

_____ change is related to the organization's production process, i.e., how the organization does its work.

Technology

_____ symbolizes to all employees that the change is important for the organization.

Top management support

Monetary payments and nonmonetary goods or benefits used to reward employees are known as _____.

compensation

A(n) _____ is an in-house training and education facility that offers broad-based learning opportunities for employees.

corporate university

Pizza Deluxe University is an in-house center and education facility that offers broad-based learning opportunities for employees. Pizza Deluxe University would be considered a(n): a. assessment center. b. on-the-job training center. c. orientation center. d. corporate university. e. learning community.

corporate university

Artie's Pretzels is a small but well-known company that receives thousands of job applications every year, though it only fills about 50 positions annually. Company managers have learned that Artie's human resource practices are one of the driving factors that attract potential employees. Artie's Pretzels is an example of a(n): a. contingency employer. b. employer of options. c. employer of choice. d. employer of necessity. e. telecommuter-friendly employer

employer of choice.

52. The belief that one's own group or subculture is inherently superior to other groups or cultures is known as _____.

ethnocentrism

56. The invisible barrier that separates women and minorities from top management positions is known as the _____.

glass ceiling

All of the following are current strategic issues of particular concern to managers, except: a. hiring the right people to become more competitive on a global basis. b. hiring the right people for improving quality, innovation, and customer service. c. hiring the right people to become more competitive on a local basis. d. knowing the right people to retain during mergers and acquisitions. e. hiring the right people to apply new information technology for e-business.

hiring the right people to become more competitive on a local basis.

The systematic process of gathering and interpreting information about essential duties refers to _____.

job analysis

The application of behavioral science knowledge to improve an organization's health and effectiveness is known as _____ .

organizational development

Some companies are practicing _____ innovation by creating innovative, low-cost products for emerging markets and then quickly and inexpensively repackaging them for sale in developed countries.

reverse

While interviews are _____, they are generally _____ predictors of subsequent job performance. a. rarely used; not valid b. widely used; not valid c. rarely used; excellent d. widely used; valid e. painful; excellent

widely used; not valid