Part 4

Which of the following was designed by Kaplan and Norton in an effort to align performance measures with strategic plans and goals?

Balanced Scorecard

Companies typically like to design scorecards that fit their business and industry. As a result there are now software applications that can help companies design scorecards that fit their individual needs. These web-based balanced scorecard applications are often referred to as:

Dashboards

Which of the following is focused on promoting the sharing of environmental responsibility along the supply chain?

Green supply chain management

According to the textbook, the initial step in creating an effective performance measurement system is:

Identify the firm's strategic objectives

Which of the following BSC framework perspectives deals with new product development, innovative elements of processes, and time-based measures?

Internal Business Process

Which of the following would be considered a way to measure the Supply Chain Environmental Performance?

Percentage of partners that have created a director of environmental sustainability position in their company

Which of the following is NOT one of the four perspectives of the BSC framework?

Reliability

According to the SCOR model, which of the following is NOT one of the five supply chain operation process categories?

Sell

Which of the following supply chain performance metrics measures the average percentage of orders that are filled on or before the requested delivery date?

Supply chain delivery performance

Which of the following supply chain performance metrics measures the average percentage of orders that arrive on time, complete and damage-free?

Supply chain perfect order fulfillment performance