PCPRO chapter 8
Which feature makes it possible to close some notebook computers and still use the touchscreen?
180 degree rotating touchscreen
One of your users suspects that the battery in their notebook computer is failing. You test it by using a known good power adapter to plug it in long enough to receive a full charge. The battery reads that it is fully charged in Windows. You then disconnect the laptop from its power source and wait to see how long the battery lasts. The battery dies after only about 15 minutes. What should you do to resolve this problem?
Assume the battery is failing and replace it
The integrated mouse, the small monitor, and the compact nature of the keyboard are impeding your work when you use a notebook, but you still need a system that is portable if necessary. What is your best option?
Buy a docking station for your notebook.
Which component lets you use a notebook system as a desktop system by making it possible to connect a normal-sized external mouse, keyboard monitor, and speakers?
Docking station
You want to use Hibernation on your Windows notes. What does it need to have?
Enough free hard drive space.
You're troubleshooting a malfunctioning LED display on a notebook computer system. An external monitor correctly displays the output from the notebook. Which of the follwoing could be the cause?
Failed backlight
Youre troubleshooting a malfunctioning LCD display on a notebook computer system. After confirming that the notebook is receiving AC power, you plug in an external monitor. The external monitor does not display the output from the notebook after pressing the Fn key. Which of the following could be the cause?
Failed video adapter
Which component within a tablet device measures acceleration horizontally and vertically at the same time?
Gyroscope
Which of the following battery types offers the greatest storage capacity in the smallest amount of space?
Lithium Ion (Li-Ion)
A user complains that his notebook display has started to go dim intermittently. You suspect the backlight might need to be replaced but you want verify that the backlight is failing before you replace it. What should you check before replacing the blacklight?
Make sure that the dimming isn't being caused by a power saving method that has been configured to conserve notebook power
While using the touchpad on a laptop computer, you notice that the mouse is not responding very well, making it difficult to move the mouse around the screen correctly. Which of the following would MOST likely fix this problem?
Recalibrate the touchpad.
You recently replaced a malfunctioning video card on your laptop. After reassembling the laptop, everything works well except for the wireless network connection. The wireless adapter functioned correctly before you replaced the video card. What would most likely resolve this problem?
Reconnect the antenna connections.
Your iPad is configured to do remote backups everyday to iCloud. What conditions are required for the iCloud backup to take place. (Select three)
The iPad has to be plugged into a power source The iPad has to have an Internet connection The iPad screen has to be locked
Which type of mobile device are fitness tracker wrist bands, smartwatches, smartglasses, and virtual reality headsets.
Wearable devices
Your laptop has ExpressCard /54 slot. Which of the following is true?
You can use an ExpressCard /34 card or an ExpressCard /54 card in the laptop. Compatible ExpressCard for the laptop includes cards which are rectangular-shaped.
Which of the following are the BEST steps you can take to avoid having your mobile device exploited by a hacker or infected by a virus? (Select TWO.)
• Keep the operating system up to date • Lock the screen with some form of authentication
You have an executive user who keeps sensitive information about the company on a company-owned mobile device. You want to be prepared to keep company information secure if he loses this device or if it gets stolen. Which of the following solutions should you use? (Select all that apply.)
• Mobile device management software that does full device encryption • Mobile device management software that performs remote wipes
Which of the following will improve the security of sensitive information on your device if it is lost or stolen? (Select all that apply.)
• Remote wipe • Locator applications • A screen lock
Closed source and second most popular mobile device operating system. iOS Device manufacturers are countless Android Open source and most popular mobile device operating system. Android Device manufacturers include Microsoft, Samsung, and HTC. Windows Devices solely designed and developed by Apple. iOS Closed source and second least popular mobile device operating system. Windows
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Hotspot A physical location where you can obtain wireless Internet access using a WLAN. NFC A connector used to emulate cryptographic smart card functionalities. Mobile VPN Provides mobile devices with access to network resources and software applications on their home network when they connect using other wireless or wired networks. Tethering Allows you to share the Internet connection of a phone with a laptop. Bluetooth A wireless technology standard for exchanging data over short distances.
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If a notebook computer is exhibiting symptoms that seem to indicate a malfunctioning keyboard, what troubleshooting steps can you take to determine if the keyboard needs to be replaced?
--- Check for special keyboard features that could be enabled that may cause some keys to perform alternate tasks --- Connect an external keyboard
You're troubleshooting a malfunctioning notebook computer. Nothing appears on the LCD display when the system is powered on. When you connect an external monitor to the system, the Windows desktop is displayed properly on the monitor. What could be causing this problem?
--- The LCD assembly is malfunctioning --- The display output has been redirected to the external monitor port using a Fn key.
Match the notebook key icon labels on the left to the corresponding keys, numbered on the right.
1. Touchpad (on/off) 2. Screen orientation 3. Wireless (on/off) 4. Bluetooth (on/off) 5. Dual displays 6. Play/Pause media
SSL ipad email setting scenario
1. use ipad 2.open settings app 3. select mail, contacts, calendars 4. select maggie brown 5.select Account 6.Advanced 7. SSL on 8. Server Port 993 9. Done 10.Select wifi 11. Select CorpNet 12. Enter the provided password 13.lab done
You need to replace the hard disk in your laptop computer. Which of the following hard drive sizes would you likely choose for the laptop?
2.5"
Which mobile device architecture is used by Apple iPad devices running the iOS operating system?
ARM
In preparation to use your laptop on the airplane as you travel to a conference, you disconnected the USB mouse. However, after removing the external mouse, the cursor drifts consistently to the left side of the screen while using the built-in trackpad and mouse buttons. What should you do?
Access the BIOS/UEFI configuration and disable the USB pointer option
A company executive has just ought a new Android mobile device. She wants you to help her make sure it is protected from malware threats. What options are available and important to use to protect Android devices? (Select two)
App reviews and rating will help you choose an effective anti-virus app Anti-virus apps are available for purchase from Android app stores
What type of authentication would require a user fingerprint or face recognition to get past the screen lock on a mobile device and get access to the device?
Biometric authentication
Six months ago, you purchase a new laptop. Since then you have noticed that the battery life has been steadily going down. When it has new, a full charge lasted about 3 hours. Now you are lucky to get 2 hours before the battery charge level drop below 5%. What should be your first step to correct this problem?
Calibrate the battery
What is the surest way to prevent the loss of important information on your mobile device if it is lost, stole, destroyed, or there is a natural disaster?
Configure your device to remotely backup important data to the Cloud.
Which of the following input devices uses a stylus?
Digitizer
You have just purchased a new laptop with built-in 802.11 wireless and Bluetooth capabilities. When you boot into Windows, you do not see a Bluetooth adapter listed in Device Manager. What should you do first?
Enable Bluetooth in the BIOS/UEFI configuration
You need to replace the video card in a laptop. What is the first step?
Find a service manual with correct disassembly procedures
You have just purchased a used laptop and you want to configure it to hibernate when you press the power button. You edit the Power Options settings and enable hibernation, then you configure the power button to trigger hibernation. Everything works fine for several weeks. However, one day when you press the power button, the laptop does not hibernate. What should you do?
Free up disk space.
You want to configure Power Plans on your Windows 7 laptop computer. Which of the following can do this?
Go to Control Panel > System and Security > Power Options.
After arriving in a new city today, a traveling sales team member calls you stating that his wireless connection no longer works. He has checked the wireless configuration and he knows it to be correct because it was working yesterday. What should you do first?
Have him verify that the wireless card's hardware switch is in the On position
Why is it important to have your mobile device charger plugged in while it is receiving an operating system update?
If the battery dies during the update, the operating system could become corrupted
You are updating the operating system on your iPad. Your iPad is connected to your computer and you are using iTunes to install the update. What would happen to your iPad if you disconnect it before the operating system update is complete?
If you disconnect during the update, the operating system could become corrupted.
You have a notebook computer with a built-in wireless network card. One day it stops working. Because the network card is integrated onto the motherboard, you do not want to replace the entire motherboard. What can you use to connect to the wireless network?
Insert a wireless USB network card Insert an ExpressCard wireless network card
Which of the following are characteristics of the ExpressCard /54 form factor?
L shape 34mm wide at the connector
Laptop memory uses SODIMM and UniDIMM packages with SDRAM and DDR/DDR2/DDR3/DDR4 memory. What are these modules sometimes called?
MicroDIMMs
Which type of interface is typically used for internal wireless networking cards in laptops?
Mini-PCI
which of the following is the most commonly used type of card for these internal wireless adapters
Mini-PCI
Which feature allows a tablet to recognize multiple finger touches at the same time?
Multi-touch
You have subscribed to a cloud-based service to synchronize data between your mobile device and your PC. Before allowing the data to be synchronized, this service uses a process where the cloud service and the client on the mobile device verify each other's security certificates. What is this process called?
Mutual authentication
You have recently issued new mobile phones to the sales team in your company. Each phone has the ability to store and transmit encrypted information for such things as making payments at a checkout counter? Which of the following is the technology being used in these phones?
NFC chips
Which of the following battery types has the greatest need to be completely drained before being recharged?
Nickel Cadmium (Ni-Cad)
You're troubleshooting a malfunctioning notebook computer. Nothing appears on the LED display when the system is powered on. What is the first thing you should do?
Plug in an external monitor
Which of the following is an extra button or knob on a laptop keyboard that moves the mouse cursor?
Pointing stick
A user needs to use her laptop to give a presentation using a video projector. She called asking you how to switch the display to the external monitor port on her laptop. What should you tell her?
Press the Fn key along with the function key on the notebook keyboard with a monitor on it.
You're troubleshooting a notebook system that uses a digitizer pad and stylus for user input. The user has complained that the digitizer pad registers stylus taps about 1 inch to the right of where the tap actually occurred. How can you fix this problem?
Recalibrate the digitizer
You want to upgrade the memory modules in a notebook computer. What are the most common ways to access the memory slots?
Remove the keyboard Open a panel on the bottom of the notebook
An internal laptop keyboard is generally connected to the laptop's system board using a:
Ribbon cable
Which of the following protocols can be enabled so email is encrypted on a mobile device?
SSL
A user is trying to log into Windows on her notebook computer. She enters the correct password for her user account, but the system won;t let her authenticate, claiming the wrong password has been entered. What's causing the problem?
She has turned Num Lock on causing numbers to be sent from the keyboard instead of letters.
Which ACPI power state retains the contents in RAM, but turns all other components off?
Suspend
You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the screen is always dark and difficult to read even while the system is plugged into a wall outlet. You checked the system and determined that the blacklight isn't working. Which of the following could be the cause?
The LCD cutoff switch is stuck in the Off position
You have removed the bezel from a notebook display that has stopped functioning. You see a DC-to-AC power inverter at the base of the screen. Which of the following BEST describes the type of display you are working with?
This is an LCD display that uses CCFL backlighting.
You just purchased an iPad tablet device. You want to synchronize your photos, music, email, and contacts from your Windows 7 PC to the device. How can you connect the device to the PC?
USB cable Wi-Fi wireless connection
A user in sales cannot get his laptop to display through a projector. He sees the screen output on the built in display, but the video is not being seen on the projector. What should you do first?
Use the Fn key to redirect display to the external video port
You currently use the Exchange email client on your desktop PC. You use it to connect to an email server provided by a service provider using IMAP and SMTP protocols. You recently purchased an iPad and want to configure its Mail app to connect to your email server. Can you do this?
Yes, you can configure the Mail app on an iPad to connect to an email server using the IMAP and SMTP protocols.
You use productivity apps on your iPad tablet device while traveling between client sites. You're concerned that you may lose your iPad while on the road and want to protect the data stored on it form being compromised. Currently, your iPad uses a 4-digit PIN number for a passcode. You want to use a more complex alpha-numeric passcode. You also want all data on the device to be erased if the wrong passcode is entered more than 10 consecutive times. What should you do? (Select two.)
• Disable the Simple Passcode option. • Enable the Erase Data option.
You're troubleshooting a malfunctioning notebook computer system. The user has indicated that the LCD screen suddenly became dark and difficult to read while he was downloading a large file through his wireless network card while the system was plugged in at his desk. You've checked the system and determined that the backlight has stopped working. Which of the following is the MOST likely cause? (Select two.)
• The inverter in the LCD assembly has malfunctioned. • The cold cathode fluorescent lamp has burned out and needs to be replaced.
Applications for mobile devices fall into two categories; some have been reviewed, approved, and signed with a certificate by the app service while some have not. What category do apps fall into if they have been signed with a certificate? What category do apps fall into if they have not been reviewed, approved, and signed with a certificate?
• Trusted • Untrusted
