PHR Exam 2

The "Tell us about the case" section

A PHR is processing a request from an employee representative asking for copies of a 301 incident report. Since the employee was the subject of the report, his representative has a right to the information. But the PHR knows that there is information that needs to be removed. What information is this? Any diagrams mapping the injury The "Tell us about the case" section Medical facility notes Incident details

Amount of equity owned by investors

A balance sheet shows: Historical budgeting Amount of equity owned by investors Taxes paid last year The income and expenses over a defined period of time

Cross-functional career path (multi-functional)

A company has every management position filled with qualified individuals. The opportunity for promotion is limited. In order to engage and develop employees, leadership decided to create a career development opportunity that would enable employees to move from one field to another within the same company. Which of the following defines this career development technique? Purpose-centered career path (project based) Cross-functional career path (multi-functional) Job-centered career path (job rotation) Single functional career path (subject matter expert)

Motivation models of western cultures cannot be assumed in other cultures.

A company that is headquartered in the United States but also outsources products and employees to India is investigating ways to provide motivational training for its international staff. What issue should HR address first when designing a training program for its international staff? Motivation models of western cultures cannot be assumed in other cultures. Language translations need to be considered when developing its course materials. Work ethic and lifestyles may be different among eastern cultures. Training materials will need to be multilingual in order to accommodate language barriers.

Implement an employee self-serve option as a part of the HRIS to eliminate the need for calls to HR to make demographic changes for employees.

A company wants to increase the research and development (R & D) staff. To do so, the company must streamline operations in other areas. Which of the following decisions would impact HR but not significantly reduce HR's ability to deliver great internal customer service? Assign portions of the HR Director responsibilities to direct supervisors and eliminate the HR Director position. Implement an employee self-serve option as a part of the HRIS to eliminate the need for calls to HR to make demographic changes for employees. Reduce the availability of company paid professional development for existing staff. Eliminate the tuition reimbursement program.

Involve participants in diagnosing their own need for learning and setting objectives.

A corporate training professional is designing a new leadership development program. The trainer wishes to implement elements of the andragogical (adult) learning theory into the program. Which of the following would most likely be a part of the new development program? Meet with supervisors and ensure buy-in for the leadership development program. Create an evaluation that asks supervisors how they feel about quality of the training. Involve participants in diagnosing their own need for learning and setting objectives. Develop metrics and a balanced scorecard that measures the effectiveness of training.

3 to 5 years

A long-range plan sets an organization's direction for what period of time? 3 to 5 years 1 to 3 years 6 to 12 months 3 to 7 years

Classroom training

A small, remote nonprofit college is offering career training courses to the general public. Because of the remote location of the campus, sometimes Internet connectivity can be a problem for the college. The school anticipates 10-15 students per training course. Based on this information, what would be the best Program Delivery Mechanism? Self study Classroom training Blended learning Computer-based training

Job specification

A statement of the qualifications necessary to perform a job is a Job specification Job analysis Job description Performance standard

Rebirth

A strategy that focuses on launching a new line of business would most likely occur at which stage in the organization's life cycle? Maturity Startup Growth Rebirth

Go out of business.

A tech startup company has just received funding to begin business operations. What is the main risk that a company could face without composing a mission and vision statement? Employees will leave the company. Waste time and resources. Go out of business. No clear direction for the future.

COBRA benefits to spouses of deceased workers

According to COBRA, a company with 20 or more employees must offer Health insurance to its employees Continued medical insurance coverage to employees terminated for gross misconduct COBRA benefits to workers if the company terminates its health plan COBRA benefits to spouses of deceased workers

Creating placement rate goals and letting a nondiscriminatory selection process select the best qualified people.

Affirmative action plans have a great deal to do with altering the demographics of an employer's organization. They do this by: Creating "set asides" for job openings that are underrepresented in certain race categories. Providing preferential selection for the underrepresented race category. Creating placement rate goals and letting a nondiscriminatory selection process select the best qualified people. Moving applicants with a certain race up to the top of the selection list.

Determine if there is a prime facie case and investigate if there is

Alexia has just received a complaint of discrimination from Marshall, one of her employees. She should now: Determine if there is a prime facie case and investigate if there is Determine if the complaint sounds reasonable and immediately call the employee's supervisor to discuss things Determine if the employee has a history of complaints and treat this one accordingly Determine if the employee's supervisor is going to be receptive to the complaint and an investigation before moving forward

Recruitment

An ATS is a human resources tool used by what functional unit of human resources? Employee relations Legal Recruitment Benefits

The employee is entitled to the full reimbursement for $500.

An employee elects a $500 annual deferment in his Section 125 Flexible Benefits Plan. His employer pays an FSA claim for $500 in March. In April, the employee terminates his employment after deferring only $290 to his plan. What happens in this situation? The employee must pay the company $290 for the amount in excess of his actual deferral. The employer may withhold $290 from the employee's final paycheck. The employee is entitled to the full reimbursement for $500. The employee becomes ineligible for the full FSA reimbursement.

There is no reason that it couldn't work if Cortez believes the two people are capable and want to make it work.

An employee in Cortez's organization came to him and suggested that she and her coworker could consolidate their duties into one job and each work part-time, sharing the 40 hours each week so the work got done as always. What would you say if you were Cortez? Unfortunately, the Fair Labor Standards Act and the Unified Job Consolidation Act say that sharing jobs is not permitted because it would violate union agreements. There is no reason that it couldn't work if Cortez believes the two people are capable and want to make it work. Having more than one person and one Social Security number on one job assignment won't work. It makes tax reporting impossible. It's not a good idea because it doubles the liability for workers' compensation and unemployment insurance.

12 months from the beginning of the strike

An employee is striking for higher wages and the employer has replaced him with a new permanent employee. The striking employee can still vote in a NLRB election that takes place within what time period? 6 months from the beginning of the strike 12 months from the beginning of the strike 2 pay periods from the beginning of the strike A striking employee is unable to vote

Using stock as collateral to borrow capital from a financial institution

An organization establishes an ESOP by Deducting a small amount from the individual's pay for the purchase of stock Using stock as collateral to borrow capital from a financial institution Providing upper management with a bonus Having its profits distributed with favorable tax treatmen

Base the forecast on carefully researched and/or historical evidence in the organization or industry.

An organization wants to expand its existing service line to meet increasing customer orders. In order to expand, the organization is dependent on securing a new investor. In developing the business plan, the targeted investor is requesting a five-year forecast of the new expanded service line. The requested forecast will need to provide detail of what financial and workforce resources will be needed in a five-year time frame. Because of the fast-paced nature of the business, it has been difficult to predict what is needed a year from now, let alone five years from now. How would you best go about creating a five-year workforce forecast for the organization's strategic plan? Base the forecast on carefully researched and/or historical evidence in the organization or industry. Base the forecast on newly established workforce metrics such as headcount, turnover, and cost-per-hire. Create the forecast by surveying employees and managers, obtaining opinions on the best staffing plan. Create the forecast by obtaining the status of the existing job pool and anticipated graduate information.

1 to 3 years

An organization's mid-range plans should be accomplished in: 3 to 5 years 5 to 7 years 1 to 3 years 6 to 12 years

Give the employee a chance to explain his understanding of the instructions that have just been given. Because they are complicated, Andre should follow up with written instructions or checklist.

Andre has just given instructions to his employee concerning a new sales order. This is not a routine order and there are a couple of unusual requirements. What should Andre do to be sure things will go the way he has instructed? Tell the employee to check in after the order is completed to be sure it has been done properly. Tell the employee that this customer is very important and if this order is done properly, there will be more orders to come in the future. Give the employee a chance to explain his understanding of the instructions that have just been given. Because they are complicated, Andre should follow up with written instructions or checklist. Andre should carefully supervise exactly how the employee works on the order, staying close and giving input all along the way.

PERT chart

Antonio has been assigned as the HR project manager for the implementation of the new HRIS. The IT staff, Training and Development group, Business Management department, and the Total Rewards group will be involved in the implementation. What project management tool will be best for Antonio to use for scheduling and managing the tasks with all groups? Gantt chart PERT chart Implementation schedule Balanced scorecard

The manager and employee agree on development goals and jointly create a goal to achieve those plans.

At XYZ Aero, Inc., the company is growing at a steady pace and hiring on average 10 new employees each year. Understanding that growth means new employees will be hired, the company places greater importance on setting goals in relation to performance management. What is the best approach for setting goals in Performance Management to obtain the company's overall goals? The employee's personal goals are discussed in conjunction with department goals. The manager tells the employee which goals should be focused on for the year. The manager and employee agree on development goals and jointly create a goal to achieve those plans. Goals are decided upon by peers during a 360-degree review.

6 to 12 months

During the forecasting process, short-range plans are consistent with what duration of time? 1 to 6 months 6 to 12 months 1 to 3 years 3 to 5 years

1959

Employment-at-will was first defined in 1884, by Justice Ingersoll, and was not altered until: 1964 1959 1998 1986

3 or more

Eligibility for the Trade Adjustment Assistance program requires a group of how many workers? 10 or more 100 or more 50 or more 3 or more

Emma should recess the meeting and tell the steward that she will not continue their conversation until the steward can conduct herself in a civil manner.

Emma has never had to manage a union contract before. As the HR Manager, she is involved with the grievance handling process as the third step in the process. At her first meeting with the union steward, the steward began yelling at Emma and telling her what she had to do to satisfy the union in this situation. Emma was stunned. What should she do? She has little choice but to sit there and take it. She is the employer's representative and if she gets upset it will only make matters worse. Emma should call a recess and ask for a management representative to join the meeting with her so she can have some backup in a very unpleasant situation. Emma should recess the meeting and tell the steward that she will not continue their conversation until the steward can conduct herself in a civil manner. Once the steward has blown off all her steam, Emma should continue the discussion by explaining the employer's position.

Organizational membership

Employee benefits are indirect compensation given to employees for Loyalty Organizational membership Performance Organizational incentives

Every strategic decision must contribute to the financial performance of the organization.

Financial contributions from the HR department are important because Training and staffing are the easiest areas to cut and gain back budget. Executives expect the HR department to be the most flexible in budget terms. There is little impact from reducing the HR department's budget. Every strategic decision must contribute to the financial performance of the organization.

Contrast

Gary waits until after the second interview to begin ranking candidates because he uses a comparison scale to rank all candidates against one single candidate. Gary is subjecting these candidates to what type of bias? Contrast Central tendency Harshness Recency

Design

HR is in the process of revamping the management trainee program for a rental car company. HR decides that a case study should be required and that trainees would work on it as a group. Which stage of the ADDIE model is HR currently in? Design Development Analysis Implementation

30 days

How long after the comment period has been completed is administrative law published and effective after the public notice? 60 days 90 days 30 days 91 days

That is filed in the employee's personnel folder

Hugo has just had a conversation with one of his subordinates about his performance. Now that it is over, Hugo should prepare documentation: That must be approved by in-house counsel and the HR Manager That is filed in the employee's personnel folder That is signed by the employee and sent to legal That is at least four or five pages long with quotations from both supervisor and employee

A merit matrix

If a Professional in Human Resources wanted to perform a review using a system that combined performance ratings with the employee's position and salary range to recommend an amount of increase, which of the following would they be using? Broadbanding Job pricing A merit matrix A salary survey

0.60%

If an employer has made all their SUI payments in full and on time, what will their effective FUTA tax rate be? 5.40% 6.20% 0.60% 6.00%

4.20%

In 2011, the OASDI employee tax rate was temporarily decreased to what? 6.20% 1.45% 2.25% 4.20%

The degree to which decision-making authority is restricted to senior management.

In an organizational structure, what is centralized? The degree to which decision-making authority is restricted to senior management. The degree to which decision-making authority is given to lower levels in an organization's hierarchy. The hierarchical division of labor that distributes formal authority and establishes how critical decisions will be made. The degree to which decisions are made by committees.

Offer a voluntary early retirement option and evaluate open positions and close non-critical open positions (attrition).

In response to the recession, a company needs to eliminate 100 jobs over the course of six months in order to remain financially viable. The company values employee morale and engagement. While the leaders recognize an involuntary downsizing may be necessary, they would like to avoid that action if possible. What is the best action to support the company's objective of reducing jobs but maintaining morale? Offer resume building and interviewing skills training to those that may be affected by a downsizing (reduction in force). Develop leadership training sessions that teach how to support a surviving workforce after a downsizing. Offer support through an Employee Assistance Program for those remaining in the workplace after a downsizing. Offer a voluntary early retirement option and evaluate open positions and close non-critical open positions (attrition).

1986

In what year was the Immigration Reform and Control Act created? 1990 1996 2001 1986

A high-involvement organization (HIO)

In which type of organization are employees involved in designing their own work processes? A power organization A lean organization A Six Sigma organization A high-involvement organization (HIO)

2002

In which year was the Sarbanes-Oxley Act enacted? 1999 2001 2004 2002

She can go out to talk with the pickets and ask them to allow people to cross over into work. She can also explain to the pickets that she will call the police if they continue to block public access to the employer's property. She should tell them she will get a restraining order if they don't open things up for people to move into the property.

Isabella is sitting at her desk in the HR Department on the first day of a union strike. Pickets have assembled at the front gate and are blocking the sidewalk and not allowing anyone to enter the employer's property. As the HR Manager, what should Isabella do? There is nothing she can do. The union has a right to picket outside the employer's gate. People will just have to wait for a break in the picket line so they can cross over and go to work. She can go out to talk with the pickets and ask them to allow people to cross over into work. She can also explain to the pickets that she will call the police if they continue to block public access to the employer's property. She should tell them she will get a restraining order if they don't open things up for people to move into the property. Without even talking with the picketers she should call the police. There is no way they should be permitted to prevent people from entering the workplace. Isabella should fight fire with fire. She should organize a few management people with signs protesting the union blocking their entrance to the property and picket inside the gate. Their demonstration can counter any effect the union pickets might have.

It is important to begin by developing a list of criteria for evaluating each response from consultants.

Ivory wants to hire a benefits consultant to help assess the organization's healthcare benefit options. Her boss tells her to draft an RFP to be used in obtaining input from other benefit consultants. Ivory has never prepared an RFP before. As her boss you should tell her: Getting a list of qualifications and the bid amount are the two most important components of the RFP process. Having responses include a list of deadlines that will be met for the project is something Ivory should not overlook. It is important to begin by developing a list of criteria for evaluating each response from consultants. If you have someone in mind for the work, write the RFP so only that person will qualify and be selected.

A point system is not necessary for determining what similarities exist between job content descriptions. She can assign compensation groups based on her assessment of those similarities and differences in the level of job responsibilities.

Lydia finds that her job descriptions are all written and current. Now, she wants to use them to be sure each job is properly assigned to a compensation level. She doesn't want to get caught in an OFCCP audit with the government telling her she needs to make large adjustments all at once. How should Lydia's organization be evaluating their jobs for compensation levels? Lydia should call one of the job evaluation consulting firms to have them review all the jobs in her organization. She can create her own point system and arbitrarily set compensation levels wherever she wants. A point system is not necessary for determining what similarities exist between job content descriptions. She can assign compensation groups based on her assessment of those similarities and differences in the level of job responsibilities. Lydia should avoid any type of job evaluation program if it hasn't been statistically proven to be 100 percent accurate.

First, Mia should speak with her legal advisors to determine if mediation or arbitration would fit into their employment culture. Not every employer is well suited to requiring all employees to use arbitration for the resolution of disputes in the workplace.

Mia has only been an HR Manager for six months. She has been told by other HR professionals that she should have a policy that requires employees to go through arbitration rather than permit lawsuits. What should she do, if anything? First, Mia should speak with her legal advisors to determine if mediation or arbitration would fit into their employment culture. Not every employer is well suited to requiring all employees to use arbitration for the resolution of disputes in the workplace. Mia should draft a new policy statement that can be forwarded to senior management for its approval. It should take advantage of mandatory arbitration to prevent the cost of employee lawsuits. Never should a policy be drafted that doesn't already have the approval of senior management. A discussion about changing employee requirements related to dispute resolution should take place and then a new policy should be drafted and implemented. Once everyone in the organization understands the concept of mandatory arbitration and what it will cost each participant, the employer can proceed with a policy requiring it as the dispute resolution method to be used.

Tell the supervisor we should get Monika to the company doctor for drug and alcohol screening. Be sure he takes her and doesn't let her drive herself.

Monika works hard and parties hard. On Monday morning, she comes in to work and seems to be slurring her words and not really focusing on the things she looks at. The supervisor calls you to see what you recommend as the HR Manager. What will you tell the supervisor? Tell the supervisor to take Monika home. She isn't fit for duty and the organization doesn't want the liability of having her at work. Tell the supervisor that he should keep an eye on her to be sure she doesn't get hurt. It should be just fine. Monika can handle this type of thing. Tell the supervisor that we can't get too personal with Monika by asking how she got stoned, so just send her to the break room for a half-hour to see how she feels after that. Tell the supervisor we should get Monika to the company doctor for drug and alcohol screening. Be sure he takes her and doesn't let her drive herself.

Lie detector tests can be required only in limited circumstances and this is one of them. You can test her.

Olivia suspects her payroll clerk of embezzlement. She has inspected the records for the past three months and the pattern is clear. But to be sure it is the payroll clerk and not the accounts payable clerk, Olivia wants to confront her and demand she take a lie detector test. Good going, Olivia. You caught her. Sure enough, demanding that she take a lie detector test is a good way to confirm your suspicions. While lie detector tests can be used for some employees, accounting employees are exempt. You can't test her. Lie detector tests are not permitted for any use by any employer. You can't test her. Lie detector tests can be required only in limited circumstances and this is one of them. You can test her.

Implement an employee self-service system approach.

One of the organization's top objectives is to improve operational efficiency house-wide. The HR department manages open enrollment for annual benefits selection for 10,000 employees annually. Which of the following would be the best way to improve efficiency for the open enrollment process? Assume there will be no changes in benefit selections. Start the open enrollment process earlier in the year. Reduce how many dependents can enroll in benefits. Implement an employee self-service system approach.

Yes. An AAP is needed for Minorities and Women, Disabled and Veterans

Pat has just discovered that her organization has signed a contract with the federal government to provide computer products and installation services. The contract value is $600,000. The organization just hired its 61st employee. Does Pat's organization now need to prepare an affirmative action plan? No. When they get to 100 employees, they will need to develop an AAP. Because the contract value is less than $1,000,000 they are exempt from the AAP requirement. Yes. An AAP is needed for Minorities and Women, Disabled and Veterans. Yes. Only an AAP for Minorities and Women is necessary.

300

Replacement costs are estimated to reach what percent of a position's annual salary? 300 10 50 500

180 days

Rita filed a complaint with OSHA claiming her employer made a prima facie violation. How long must she wait for OSHA to issue a final order before she is allowed to file suit in US district court? 90 days from filing 1 year from filing 180 days from filing 2 years from filing

People who originate in the Indian subcontinent should be classified as Asian.

Solomon is from an island off the coast of India and has always been told he is classified as Asian. Now Andrew, his HR Manager, is telling him something else. How should Solomon be classified? Always default to White when there is a question. Solomon should identify himself as being two or more races. Because he comes from an island off the coast of India, he really should be classified as a Pacific Islander. People who originate in the Indian subcontinent should be classified as Asian.

Yes. In this instance, she should also have conducted a search of his driving record before hiring him into a job that required driving for deliveries. She shouldn't have relied on only former employer input.

Sophia makes it a practice to call each applicant's former employers to verify employment claims and determine if there were any behavioral problems in prior jobs. Her company is now being sued because a new hire had an automobile accident while on a delivery run. It turned out he had a history of reckless driving charges in his past two jobs. But she wasn't told about those when she talked with the former employers. Should Sophia be worried? Yes. Almost certainly, Sophia will be blamed for negligent hiring. She has little defense. She should have found out about the new employee's previous employment issues. No. She tried to get information from the previous employers and they wouldn't talk to her. She made a good faith effort. She is off the hook. Yes. Sophia is going to have to explain to her attorney why she hired this person when there was such a bad history of workplace behavior. Yes. In this instance, she should also have conducted a search of his driving record before hiring him into a job that required driving for deliveries. She shouldn't have relied on only former employer input.

Make sure she has included the answers to the questions Who, What, When, Where, and Why in her presentation.

Sylvia has just been asked to make a presentation to senior management about the new healthcare benefit program. To be sure it goes well Sylvia should: Practice her presentation in front of a mirror and be sure she wears her best business suit on that day. Prepare a brief summary sheet with key points about the new healthcare benefits that the managers can take back to their employee groups for discussion. Make sure she has included the answers to the questions Who, What, When, Where, and Why in her presentation. Ask the senior managers if any of them have already learned about the new program.

Matrix

Taylor is the Quality Assurance director at her organization and reports to both the Division VP at her facility and the VP of Quality Assurance located at the headquarters office. This is an example of what type of organizational structure? Span of control Formalized Matrix Chain of command

The HR Manager should include all of the OSHA-specified content in the written IIPP. That will mean supervisors will have to spend time on safety issues.

The AB Trucking company has never had a safety program until now. The CEO has said HR will develop one and make sure it is implemented the right way. What should the HR Manager include in the project outline for the safety program to succeed? Supervisors should be required to spend a minimal amount of time or they won't support the project. The written program should include MSDS and an annual walkthrough by the CEO to reinforce the importance of safety. The HR Manager should include all of the OSHA-specified content in the written IIPP. That will mean supervisors will have to spend time on safety issues. Only the CEO can make safety a reality. It is up to the policy statements to carry the weight and produce the results.

Purchase of computers and laser printers

The finance department has launched a new approval process for anticipated capital expenses for the new budget year. Which of the following will most likely be included in that process? The payment of a building monthly lease One time purchase of training materials Anticipated payroll for the next fiscal year Purchase of computers and laser printers

Sometimes. If the temporary period is truly used to train a replacement, it could get the organization across the institutional knowledge gap, passing along that information to someone new.

The local county's workforce has been decimated in recent months because the pension plan is changing and folks wanted to get their higher level calculation before the changes cut that formula. The result, however, has been that a great deal of organizational intelligence walked out the door. The senior staff are suggesting you hire back some of the key personnel as temporary workers until you are able to get replacements trained. Is that a good idea? Hardly ever. It gives the newly retired people a way to "double dip" and make more money than they would have if they had stayed on the job without retiring. Sometimes. If the temporary period is truly used to train a replacement, it could get the organization across the institutional knowledge gap, passing along that information to someone new. Always. There is no downside to bringing back retirees as temporary workers. So what if they make a bit more? The work gets done without interruption. Maybe. If there is a limit of 6 months on the temporary assignment in compliance with the Fair Labor Standards Act.

Diverse and interrelated

The matrix type of organizational structure is uniquely suited to managing a group of activities that are: Narrow and interrelated Narrow in focus and unrelated Diverse and unrelated Diverse and interrelated

MSHA rules apply to all mining operations in the United States. The Golden Nugget Mine will have to study those rules and get ready for inspections by the government.

The price of gold is climbing and folks at the Golden Nugget Mine are planning to reopen their operation. They know that safety is an important consideration. But what about federal regulations for gold mines? Are there such things? There are only OSHA regulations in general. All of those rules still apply. There are MSHA regulations to be considered, but because they are not in the coal mining business, the Golden Nugget Mine won't have to worry about them. MSHA rules apply to all mining operations in the United States. The Golden Nugget Mine will have to study those rules and get ready for inspections by the government. MSHA can tell the mine what to do, but it has no authority to conduct inspections because the Golden Nugget is not a coal mine.

Human resource planning

The process of analyzing and identifying the need for availability of human resources so that the organization can meet its objectives is known as: Strategic planning PEST analysis Human resource planning Organization planning

Revise benefits that are not meeting employee or organizational needs

The purpose of a gap analysis is to Determine which employees are underinsured Revise benefits that are not meeting employee or organizational needs Eliminate benefits that are too costly Ensure that all employees receive the same benefits

Americans with Disabilities Act

The recently revised job description of an Administrative Assistant III at the Unified School District of Montage, which has 6500 employees, lists as one of the essential functions that applicants must be able to lift up to 50 pounds. Jonathon is a 56-year-old Administrative Assistant II who was denied a promotion to Administrative Assistant III because of his medically supported inability to lift over 10 pounds. His performance evaluations over the past 15 years have been average to above average and there are other Administrative Assistant IIIs with various documented limitations that the school district has made accommodations for. Which of the following laws would be most applicable in this case? Title VII of the Civil Rights Act of 1964 Americans with Disabilities Act Age Discrimination in Employment Act of 1967 Fair Labor Standards Act of 1938

Transformational and democratic

The research and development team at a car seat manufacturing company is searching for a new leader because of a recent early retirement. The team is highly skilled and generally motivated to produce cutting edge products built on the company's mission to provide the safest child restraint systems in the market place. What type of leader would you advise the CEO recruit for this position? Authoritarian and transactional Transformational and directive Laissez-faire and transformational Transformational and democratic

Strategic management of the organization and less focus on labor relations

The role of human resource management has changed over the last few decades because more focus is now placed on Finding people with qualifications in high technology that can meet today's challenges Strategic management of the organization and less focus on labor relations Recruiting and less focus on paperwork Supporting the executive suite and the programs that the officers want implemented

$10,000 or more

There are two levels of compliance required by EOs. The first level applies to construction contracts totaling what amount in a 12-month period? $10,000 or more $5,000 or more $50,000 or more $100,000 or more

$50,000 or more

There are two levels of compliance required by EOs. The second level applies to contracts totaling what amount in a 12-month period? $5,000 or more $10,000 or more $100,000 or more $50,000 or more

Posting requirements call for display of the report in a prominent location if there are 10 or more people on the payroll.

Theresa attended a seminar recently that pointed out the need to post a yearly summary of injury and illness cases. Her boss doesn't want to do that, saying he doesn't want to publicize the problems the organization has had. Theresa should tell him: Posting requirements call for display of the report in a prominent location if there are 10 or more people on the payroll. Posting requirements can be met by putting a report on the back of the closet door in the employee lounge. Posting requirements can be met by making the report available in a binder in the HR Manager's office. Posting requirements are optional, but good employers are using the report as a "best practice" in safety programs.

ERISA

This law requires an administrator of an employee benefit plan to furnish participants with a Summary Plan Description (SPD) describing their rights, benefits, and responsibilities under the plan. Health Insurance Portability and Accountability Act (HIPAA) Employee Retirement Income Security Act (ERISA) Family and Medical Leave Act (FMLA) Consolidated Omnibus Budget Reconciliation Act (COBRA)

1964

Title VII of the Civil Rights Act was amended in all of the following years except: 1972 1978 1964 1991

Ranking

To which of the following job evaluation methods does the paired comparison method belong? Ranking Job classification Point-factor Factor comparison

Separate files should be created for each employee's personnel records, medical records, and investigation files if necessary. All files should be secured in locked file cabinets.

Tobias has just been appointed the first HR Manager for his company. He wants to organize employee records as one of his first projects. He isn't sure how to separate records into various categories of information. How would you advise Tobias? All records for each employee should be consolidated into one file per person. That file should be kept in the HR office and secured in locked file cabinets. Separate files should be created for each employee's personnel records, medical records, and investigation files if necessary. All files should be secured in locked file cabinets. The HR staff should only be concerned with personnel files. Medical records and investigation records should be handled by someone outside the HR organization. According to the Employee Records Stability Act, employee files should contain personnel records and medical records but never investigation information. Securing them is a requirement.

1 to 30 days

Under USERRA, employees can report back to work on the first regularly scheduled full workday that begins 8 hours after the end of the service completion if their length of service was: 31 to 180 days 1 to 30 days 181 or more days Disability incurred or aggravated, regardless of service length

80-day cooling-off period

Under the Taft-Hartley Act, the president has the power to stop a strike or lockout for a(n): 60-day cooling-off period 30-day cooling-off period 80-day cooling-off period 90-day cooling-off period

A scale based on compensable factors

Under the factor comparison method, jobs are evaluated through the use of Pre-determined wage classes A wage/salary conversion table A scale based on compensable factors A comparison with market pricing

The general duty clause

What OSHA standard requires employers to comply with all OSHA standards? There is no such standard The General Duty Clause The Employer Compliance Standard The Hazard Communication Clause

Small, high-hazard

What employers can participate in OSHA's Safety and Health Achievement Recognition Program? Small, low-hazard Small, high-hazard Large, high-hazard Large, low-hazard

Arbitration can be binding and mediation cannot

What is the primary difference between mediation and arbitration? Mediation can be binding but arbitration cannot Arbitration requires legal counsel Arbitration can be binding and mediation cannot Mediation requires legal counsel

Self-directed team

What type of team involves a group that is given general direction to resolve an issue or solve a problem? Self-directed team Task force Project team Work team

Sure. No problem. Now we have to gather up the files from the supervisor, HR, and training so Gretta can see all of them because, under company policy and state laws, the personnel file comprises all of these files.

When Gretta approached her supervisor and asked to review the contents of her personnel file, the supervisor told her she would check with HR about the request. As the HR Manager, what will you tell the supervisor? Sure. No problem. Now we have to gather up the files from the supervisor, HR, and training so Gretta can see all of them because, under company policy and state laws, the personnel file comprises all of these files. Sure. But only the official file maintained by HR should be provided for Gretta's review even though we have no policy on the issue. Sure. We'll get around to it at some point in the next few months. There are a lot of other more important priorities at the moment. Gretta is out of luck. We don't allow that under any circumstance regardless of what anyone thinks.

Jacob would be well advised to invite his labor relations attorney to participate in the negotiation process. He will need advice at each stage of the process to be sure he makes only wise commitments for the employer.

When Jacob's company experienced its first union organizing effort, the union won the election and Jacob was faced with having to negotiate his first union contract. Because it was his first time, what would you recommend Jacob do? He should be all right if he gets a copy of another contract to use as a model and then sticks to that language. Jacob would be well advised to invite his labor relations attorney to participate in the negotiation process. He will need advice at each stage of the process to be sure he makes only wise commitments for the employer. Jacob should turn the negotiations over to the labor attorney. He can do all the negotiating and Jacob doesn't even have to be involved. Once the union provides its demands, the only thing Jacob needs to do is explain to the union what can be done and what can't be done.

Reduce the risk

When an organization is trying to mitigate a risk, what are they attempting to do? Accept the risk Reduce the risk Avoid the risk Transfer the risk

Persuade

Which is not one of the leadership practices that Kouzes and Posner identify for effective leadership? Enable Persuade Model Encourage

Ethics

Which is the most important foundational issue of organizational effectiveness? Ethics Governance Policies Rewards

Decreasing returns

Which learning curve is the most common? Increasing returns S-shaped curve Decreasing returns Plateau curve

Referring a qualified friend for a vacant position at the company

Which of the following actions taken by HR Manager Chris is the most ethical? Working exclusively with a technical contracting agency for the IT group to qualify for a random prize drawing for customers Not standing up and voicing displeasure about a discriminatory decision made by a superior Referring a qualified friend for a vacant position at the company Deleting low-paying companies from salary survey results of HR positions

Cause-and-effect diagram

Which of the following analytical tools is used during brainstorming sessions to organize information? Stratification chart Check sheet Cause-and-effect diagram Process-control chart

A clause put into effect mandating that all employees either join the union or at least pay union dues

Which of the following best describes an agency shop? A clause put into effect mandating that all employees join the union within 30 days, or 7 days if in the construction industry A clause put into effect mandating that all employees either join the union or at least pay union dues A clause put into effect mandating that all new hires become members of the union before they are hired A clause put into effect to allow employees to choose if they want to join the union, but does not allow them to drop out of the union once they join

A neutral employer who becomes a target of a picket line because he allied with a struck employer

Which of the following best describes an ally doctrine? A doctrine used to prevent employers from evading their collective-bargaining responsibilities An employer who is the owner of a union shop and a nonunion shop A neutral employer who becomes a target of a picket line because he allied with a struck employer An organization that is struck only because it is interlocked in a single economic enterprise, where a complementing business is under strike

Resentment

Which of the following is an example of a resistance stage stress symptom? Insomnia Disorganization Resentment Inability to concentrate

Decreased absenteeism during the Summer months

Which of the following is not an indicator that employees may be organizing a union campaign? Decreased absenteeism during the Summer months Employees are congregating in unlikely places but scatter when the manager tries to join A group of employees antagonistically questions the manager about benefits A supervisor sees someone writing down the license numbers of employee cars

An economic strike

Which of the following is not considered an unlawful strike? An economic strike A sit-down strike A strike supporting ULP A wildcat strike

Finance

Which of the following organization functions is responsible for obtaining credit and granting credit? Accounting Finance Development Operations

1) Identify goal 2) Gather/analyze data 3) Identify performance gap 4) Identify instructional goals 5) Propose solutions 6) Evaluate options/estimate budget and timing 7) Present proposal

Which of the following represents the accurate order of the training needs assessment model?

FASB

Which organization developed the generally accepted accounting principles (GAAP) used by accounting professionals? American Institute of Certified Public Accountants (AICPA) Securities and Exchange Commission (SEC) Financial Accounting Standards Board (FASB) International Accounting Standards Board (IASB)

Behavioral method

Which performance appraisal method best describes the behaviorally anchored rating scale? Comparison method Behavioral method Narrative method Rating method

Comparison method

Which performance-appraisal method uses ranking, paired comparison, and forced ranking? Rating method Behavioral method Narrative method Comparison method

Analyze phase

Which phase of the Six Sigma DMAIC improvement methodology identifies gaps between the goal and actual performance? Define phase Analyze phase Measure phase Improve phase

30% of the bargaining unit

Who must sign a petition before the NLRB will approve a union deauthorization? 50% of the bargaining unit 30% of employees 50% of employees 30% of the bargaining unit

Visual

You have observed that your employee Matthew consistently has a notebook in hand and is taking notes in the training sessions. Which learning style is Matthew exhibiting? Visual Auditory Kinesthetic Tactile