PM Chapter 1 Learn Smart

Which positions are now more likely to be in the role of project manager as a results of increased focus on customer service? -C level managers -Admin assistants -Account Executives -Sales Representatives

Account Execs and Sales Reps Why? Both are assuming more of a project manager's role as they work with their organizations to satisfy the unique needs and requests of clients

In the ___________ stage, time, cost, and specification measures are used for control

Executing

The triple bottom line is made up of what three elements? -Profit -Planet -People -Customers

Profit, planet, people

____________ _____________ is rapidly becoming a standard way of doing business

Project Management

________________ projects are notorious for having unstable scopes in which end user requirements are discovered not defined up front.

Software

Since product complexity has increased the need to integrate divergent technologies, good project managers must be _________ -technical experts in the endeavor being undertaken -technically proficient in all project related aspects -able to integrate multiple technical disciplines

able to integrate multiple technical disciplines

A project is not ________ work

routine

What is the PMI certification designed for qualified undergraduate and graduate students who want a credential to recognize their mastery of the project management knowledge? -Certified Student of PM -Certified University Student of PM -Certified Associate in PM -Advanced Student of PM

-Certified Associate in PM

A common rule of thumb for high technology products is that a six month delay in project execution can result in lost market share of what amount? -10% -25% -33% -50%

33%

Which of the following is one of the primary functions of project management? -Establishing sets of routines for better productivity -Balancing trade-offs between time, cost and performance -Recognizing the importance of every resource

Balancing trade-offs between time, cost, and performance

Why is it important for a project team member to understand the customer's priorities? -Because when the priority is established, it will never change and thus allow for good decisions -Because it allows a team member to make independent decisions to achieve project goals -Because it aids in knowing which problems to delegate upward to the customer

Because it allows a team member to make independent decisions to achieve project goals

The role/title 'project manager' carries with it many responsibilities. This includes all of the following except... -managing customer expectations -coordinating project team members that often have competing or different priorities -changing the scope of the project when required -ultimate responsibility for project success

Changing the scope Why? project managers can only request a scope change; only a customer can change a scope

To help differentiate "routine work" from "project work" these characteristics describe a project except for: -Daily work that is done repetitively by different people everyday -Specific performance requirements -A defined time to complete the project, including a proposed start and/or end date -A specific objective

Daily work that is done repetitively by different people everyday

In project management, the term program would best fit which of the following examples? 1. Designing a new automobile 2. Launching a chain of restaurants 3. Managing a production line in a factor 4. Building a skyscraper

Launching a chain of restaurants Why? Each restaurant would require its own project, and the collection of launches makes up the program

Agile works best with what type of teams? -Teams with members from the client -Highly technical teams -Small Teams -Large Teams

Small Teams

Which of the following statements is not true? -PM's are typically the direct link to the customer -PM's may need to work with outsiders who do not share the same project allegiance -Skill sets needed to complete a project may not always be available within a company -There are always more internal resources needed

There are always more internal resources needed

A successful project manager must be _________ -an effective leader -an effective manager -a technical expert for the project team -both a leader and a manager

both a leader and a manager

A group of related projects designed to accomplish a common goal over an extended period of time is known as what?

program

The process of managing a group of ongoing, interdependent, related projects in a coordinated way to achieve a strategic objectives is known as what?

program management

Traditional Project Management focuses on thorough planning _______________ -by the client -throughout the project -during the closing phase -up front

up front

All of the following identify sociocultural skills for project managers except for: -managing customer communication and expectations -managing corporate politics -using software to plan, control, and schedule a project -motivating project team members

using software to plan, control, and schedule a project

The _______________ of change required to remain competitive or simply keep up has created an organizational climate in which hundreds of projects are implemented concurrently

velocity