PM-ks-C8-Quality...-RETEST

QUESTION 22 Which of the following is one of Deming's 14 Points for Management? a. Award business based on price tag alone rather than on other considerations. b. An organization should increase dependence on inspection to achieve quality. c. Eliminate the annual rating or merit system. d. Minimize total cost by working with multiple suppliers rather than a single supplier.

Eliminate the annual rating or merit system.

QUESTION 25(I thot this could be a little tricky) Validated changes and validated deliverables are the outputs of the quality assurance process. True False

False

QUESTION 3(from the first test-I missed) Customer requirements are an important aspect of the quality planning process. True False

False Quality planning also involves communicating the correct actions for ensuring quality in a format that is understandable and complete. In quality planning for projects, it is important to describe key factors that directly contribute to meeting the customer's requirements.

QUESTION 16 _____ is the degree to which a system performs its intended function. a. Validity b. Functionality c. Maintainability d. Reliability

Functionality

QUESTION 20(1st test) _____ addresses how well a product or service performs the customer's intended use. a. Performance b. Maintainability c. Reliability d. Functionality

Performance

QUESTION 2 One of Juran's ten steps to quality improvement states that: a. an organization should minimize top management involvement in the achievement of individual employee goals. b. an organization should entrust improvement to individual employees rather than appointing teams or facilitators. c. an organization should avoid "keeping score" in order to achieve an overall atmosphere of quality improvement. d. an organization should build awareness of the need and opportunity for improvement.

an organization should build awareness of the need and opportunity for improvement.

QUESTION 13 An important tool used in the _____ phase of the DMAIC process is the fishbone or Ishikawa diagram. a. improve b. define c. analyze d. measure

analyze

QUESTION 4 Important tools used in the _____ phase of the DMAIC process include a project charter, a description of customer requirements, process maps, and Voice of the Customer (VOC) data. a. measure b. analyze c. define d. improve

define

QUESTION 14 Validated changes and validated deliverables are the outputs of the _____ subprocess of project quality management. a. monitoring and controlling b. initiating c. executing d. closing

monitoring and controlling

QUESTION 11 Process improvement plan, quality metrics, and quality checklists are the outputs of the _____ process of project quality management. a. controlling quality b. planning quality management c. quality certification d. performing quality assurance

planning quality management

QUESTION 31 The _____ process is often associated with the technical tools and techniques of quality management, such as Pareto charts, quality control charts, and statistical sampling. a. quality planning b. quality certification c. quality assurance d. quality control

quality control