PM Test 3
1. Extrinsic motivation causes people to participate in an activity for their own enjoyment.
False
1. Project members should either have strong technical skills or soft skills.
False
25. _____ involves using incentives to induce people to do things.
Reward power
34. In the MBTI, the _____ dimension relates to the manner in which you gather information.
Sensation/Intuition
20. Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.
Theory X
3. _____ involves building individual and group skills to enhance project performance.
Developing the project team
19. _____ is best known for developing Theory X and Theory Y.
Douglas McGregor
10. According to Covey, project managers must use a win/lose approach in making decisions.
False
18. The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.
False
18. The project summary report is a summary of all the lessons-learned reports.
False
19. Improving an organization's ability to communication is an easy process.
False
19. Project managers must try to avoid conflict at all costs as all conflict within groups is bad.
False
9. _____ is at the top of Maslow's hierarchy of needs.
Self-actualization
18. The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story.
TAT
4. As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know that Phil tends to be an introvert. Which of the following communication methods would Phil be most comfortable with?
Call Phil in for a private meeting to appreciate his work.
20. Microsoft Project 2010 does not lend itself to project human resource management.
False
3. Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.
False
4. According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.
False
5. Geographic location and cultural background have no impact on communications.
False
6. Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.
False
7. Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.
False
7. Communication becomes simpler when you increase the number of team members.
False
9. Legitimate power involves using personal knowledge and expertise to get people to change their behavior.
False
14. According to Herzberg, which of the following is a motivational factor?
Recognition
6. Which of the following methods of communication is likely to be most effective for conveying sensitive or important information?
Short face-to-face meetings
20. _____ address where the project stands in terms of meeting scope, time, and cost goals.
Status reports
21. ____ describe where the project stands at a specific point in time.
Status reports
37. According to Lencioni, which of the following qualities is present in organizations that succeed?
Teamwork
12. Which of the following is true of a project communications plan?
The communications plan should be part of the overall project management plan.
21. _____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.
Theory Z
10. Most WBSs include a section for project communications to ensure that reporting key information is a project deliverable.
True
11. Project managers must assess the needs of the organization, the project, and individuals in determining which communication medium to use, and when.
True
12. Status reports can take various formats depending on the stakeholders' needs.
True
13. A facilitator can help the team solve any communication problems.
True
13. A staffing management plan describes when and how people will be added to and taken off the project team.
True
14. Good information technology project managers must have strong technical and communication skills.
True
14. Resource leveling results in fewer problems for project personnel and accounting departments.
True
15. Do not have a meeting if there is a better way of achieving the objective at hand.
True
15. In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.
True
16. The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts).
True
2. Adding more people to a project that is falling behind schedule often causes more setbacks because of the increased complexity of communications.
True
2. Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs.
True
3. People have different personality traits that often affect their communication preferences.
True
4. Rarely does the receiver interpret a message exactly as the sender intended.
True
5. People who need institutional power or social power want to organize others to further the goals of the organization.
True
6. It is extremely important to document any changes in technical specifications that might affect product performance.
True
9. Using the formula for calculating the number of communication channels, how many channels would two people require?
1
10. Using the formula for calculating the number of communication channels, how many channels would five people require?
10
11. A team has 10 communication channels between its various members. Using the formula number of communication channels = n (n-1)/2, where n is the number of people in the team, the team has _____ members.
5
5. Research has indicated that in a face-to-face interaction, _____ percent of information is through body language.
58
7. _____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.
Abraham Maslow
1. _____ involves assigning the needed personnel to work on the project.
Acquiring the project team
35. Psychologist David Merril describes _____ as reactive and task-oriented.
Analyticals
24. _____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.
Coercive power
11. A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.
False
12. A RAM is used only to assign detailed work activities.
False
16. Minutes must be a comprehensive report of the meeting that was scheduled.
False
17. In the Social Styles Profile team building activity, drivers are reactive and people-oriented.
False
17. The email is the most appropriate medium for all types of communications.
False
23. ____ predict future project status and progress based on past information and trends.
Forecasts
13. _____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.
Frederick Herzberg
24. Which of the following questions is typically addressed by a project forecast?
How much more money will be needed to complete the project?
15. Which of the following is true of push communication?
Information is sent to recipients without their request.
5. _____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.
Managing the project team
16. Which of the following communication methods would be most appropriate for assessing the commitment of project stakeholders?
Meetings
27. _____ refers to matching certain behaviors of the other person.
Mirroring
1. _____ involves determining the information and communications needs of the stakeholders.
Planning communications
22. ____ describe what the project team has accomplished during a certain period.
Progress reports
29. A(n) _____ is a column chart that shows the number of resources assigned to a project over time.
RACI charts
26. _____ is based on an individual's personal charisma.
Referent power
31. _____ is a technique for resolving resource conflicts by delaying tasks.
Resource leveling
30. _____ refers to the amount of individual resources an existing schedule requires during specific time periods.
Resource loading
8. In a project, communicating badly exponentially increases the possibility of making mistakes.
True
8. Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed.
True
9. The communications management plan varies with the needs of the project.
True
15. People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile.
achievement
2. Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.
acquiring the project team
16. According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.
affiliation
22. According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.
authority
14. An example of pull communication is _____.
blogs
36. According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.
compromise
11. The bottom four needs in Maslow's structure are referred to as _____ needs.
deficiency
4. The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.
developing the project team
17. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is a medium that is "excellent" for encouraging creative thinking.
10. Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.
esteem
3. Managing communications is part of the _____ process of the project communication management.
executing
6. The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.
executing
28. The first step in the framework for defining and assigning work is _____.
finalizing the project requirements
12. The highest level of needs in Maslow's structure is referred to as a _____ need.
growth
7. As the number of people involved in a project _____, the complexity of communications _____.
increases, increases
18. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most appropriate medium for giving complex instructions.
meeting
19. According to the guidelines provided by Practical Communications, Inc., a(n) _____ is the most inappropriate medium for addressing negative behavior.
meeting
8. The formula to determine the number of communication channels is _____, where n is the number of people involved.
n (n-1)/2
33. In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.
performing
8. At the bottom of Maslow's structure are _____ needs.
physiological
2. The output of the _____ process is a communications management plan.
planning communications
17. According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.
power
23. According to Thamhain and Wilemon, _____ is the ability to improve a worker's position.
promotion
32. In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.
storming
13. An example of push communication is _____.
voice mails
