PMBOK 6TH ED - PLANNING QUALITY MANAGEMENT

Appraisal cost

Design inspection Product testing cost. Incurred in your efforts to find quality problems and check that the product meets project requirements.

Prevention cost

Taking time to complete work correctly To prevent your product/ services from being defective or poor quality; you use good equipment for project work

Accurate

Requires results that are correct or close to the true result

Internal failure cost

Rework The cost of fixing faulty areas of the product. Cost incurred before the product is released to the customer.

Precise

The size needs to be consistent

What examples demonstrate aspects of project quality management?

- A server is designed to handle multiple queries simultaneously - A communication process will be improved so that stakeholders are informed of major issues within 24 hours - An auditing process will be improved to ensure better detection of errors - A developer will test software component A before it is integrated with component B

Which statements accurately describe the relationship between the 3 quality management processes?

- As Control Quality and Manage Quality activities are carried out, you may identify required updates to the quality management plan - Quality management audits may identify required improvements to the Plan Quality and Control Quality processes - In Plan Quality Management, you determine and plan the activities that will be carried out during the Control Quality and Manage Quality processes

Which steps to you take when performing a cost-benefit analysis as part of planning project quality management?

- Calculate the total cost of quality activities - Establish whether the benefits of quality activities outweigh the costs - Determine the financial benefits of quality activities

What tools and techniques are typically used in the Plan Project Quality Management process?

- Data analysis - Data representation - Meetings - Test and inspection planing - Decision making - Gathering data - Expect judgement

Which examples reflect aspects of project quality management?

- Performing a quality check of a design document using track changes; an aspect of defining quality policies and responsibilities - Examining and improving the schedule management activities so that schedule overruns stop recurring; a part of administering continuous project management process improvement efforts - Ensuring a software application operates without bugs and with all the features included in the project plan; ensures the product/ service meet requirements - Improving development processes until the project reaches a defect rate of 2.5% or fewer errors per deliverable; setting quality objectives

What are inputs to the Plan Quality Management process?

- Project Management Plan - Enterprise Environmental factors - Project documents - Organizational process assets - Project charter

What outputs are produced by the Plan Quality Management process?

- Project management plan updates - Quality management plan - Project documents updates - Quality metrics

What kind of information does the quality management plan typically contain?

- The management processes that require quality auditing - High-level approaches to process improvement - The quality monitoring activities, as well as the deliverable that are most important to the project's success - Quality Control schedule, standards and criteria, monitoring & controlling activities, major deliverable to be tested

You're performing a cost-benefit analysis. What is the best description of what you should do?

List and calculate the costs, list of calculated benefits and compare the results

Quality

The number of defects or the extent to which requirements are met

Grade

The number of features o tasks that a product has

External failure cost

Warranty work The cost of tech support visits after the customer receives the product; the cost incurred once the product/ services has been released to the customer