PMP Certification
A project manager is uncertain about the duration of a project for a new product and consults several groups of subject matter experts (SMEs). The first group advises that development can be finished in 40 days. The second group identifies some risks that could make the duration up to 60 days. The third group proposes a new development method that can shorten the time to 20 days. - - What is the estimated development duration for the new product? a.20 days b.40 days c.60 days d.30 days
40 days
At a weekly project status meeting, a key team member expresses concerns about the overall approach documented within the project management plan. The project manager is surprised because the team is in the process of executing an important component of the project and the concern has NOT been raised before. - - What steps should the project manager take? a.Update the risk register to document the concerns, then continue with the meeting's scheduled agenda items. b.Recognize that the concern must be discussed and resolved prior to continuing with the meeting's agenda items. c.Address the team with a generic reminder about meeting etiquette, then ask if the team wants to use the time to discuss the concerns raised during the meeting. d.Acknowledge the team member's concern immediately, continue with the scheduled agenda, then privately meet with the team member to understand the concerns expressed.
Acknowledge the team member's concern immediately, continue with the scheduled agenda, then privately meet with the team member to understand the concerns expressed.
A key team member is asked to move to another project during the middle of a technical project. The team believes this is an unwise move and expresses concern. - - Which action will help to resolve the issue? a.Discuss the conflict with the project sponsor and formulate a response. b.Use coaching tools and techniques to motivate the project team. c.Replace the key team member with a new resource who has the same skills. d.Acknowledge the team's concern and analyze the impact to the project.
Acknowledge the team's concern and analyze the impact to the project.
While a project manager is preparing the monthly project status report, four (4) new risks are identified. These four (4) risks could affect key milestones. - - What should the project manager do before presenting this new risk information? a.Review the risk report and lessons learned repository. b.Review the organizational process assets and risk register. c.Refer to the risk management plan and the risk report. d.Add risks to the risk register, analyze them for impact to the project, and identify response plans.
Add risks to the risk register, analyze them for impact to the project, and identify response plans.
A project manager has completed the following steps: - - - Finished a major IT deployment project - - Confirmed with the release manager that all systems are working - - Confirmed that functionality has been verified by the quality assurance team - - Informed the customer - - Which next step should the project manager take? a.Add the lessons learned to the organization knowledge base. b.Update the risk register, stakeholders, and team members. c.Ensure that the procurement plan is closed out. d.Review, verify, and complete the release documentation.
Add the lessons learned to the organization knowledge base.
During sprint planning, some new backlog items are prioritized but NOT estimated. The product owner requires a new set of tests to verify the unique properties of the items. - - What should happen before adding it to the sprint backlog? a.Use analogous estimating based on similar tests on similar stories. b.The product owner defines a new epic to allow testing in the next sprint. c.Add the relevant acceptance criteria in the Definition of Ready before estimating. d.The product owner should provide the initial estimate to be refined by the team.
Add the relevant acceptance criteria in the Definition of Ready before estimating.
A frustrated agile team member approaches the project manager to complain that a senior team member is claiming all the "interesting" backlog items and leaving the tedious activities for everyone else. - - How should the project manager address the complaint? a.Encourage the complaining member to take assertiveness training. b.Discuss the importance of fairness with the senior team member. c.Define a new rule so members can select an item on a rotating basis. d.Ask the team to define new ground rules for work distribution
Ask the team to define new ground rules for work distribution.
A project manager is working on a software development project. - - Two customers are repeatedly submitting new feature requests. The completed scope definition for the product's next version release has already been provided to stakeholders. - - What should the project manager do next? a.Ask to meet with the product manager, and discuss reducing the number of new requests. b.Meet with the sponsor immediately to discuss project boundaries. c.Meet face-to-face with stakeholders to set expectations. d.Assess the scope management plan to see how changes in scope are managed.
Assess the scope management plan to see how changes in scope are managed.
Several new members are added to an ongoing project. Although all original team members received basic training on the specifics of the business operation that the project supports, the new members do NOT have the same basic understanding. This lack of understanding results in decreased productivity. - - How should the project manager respond to this issue? a.Ask the original team members to provide support and training and schedule a second kick-off meeting for new team members. b.Assure all new team members that they should feel comfortable asking for help from both the long-term members and project manager. c.Revise the team, so that the newer resources are moved to other projects and resources with relevant experience are added, then log lessons learned. d.Recognize that this is a common occurrence when teams experience changes and revise the schedule to allow for the slight decrease in productivity.
Assure all new team members that they should feel comfortable asking for help from both the long-term members and project manager.
A smartphone manufacturer is re-assessing its product development methods in response to a sharp increase in user complaints. Analysis of the complaints indicates that the users try to use some features in ways that designers did NOT anticipate. - - Given these findings, which agile practice would most effectively prevent the problem? a.Acceptance Test-Driven Development b.Smoke Testing c.Behavior-Driven Development d.Red, green, refactor
Behavior-Driven Development
A project manager observes that team members are in a low mood after demos. Feedback from stakeholders is constantly causing concern for the team. As a result, the team rushes through product demos, and the interaction between the team and stakeholders is minimal. - - Which action should the project manager take? a.Meet with the stakeholders and find out the root cause of their feedback. Work with the stakeholders to rectify the problems. b.Verify that the project requirements are suitable and that the team members can do the work. c.Coach the team to be more confident in their work and communicate properly with the stakeholders. d.Consult the stakeholder matrix and identify whether any of these people are known to be difficult.
Coach the team to be more confident in their work and communicate properly with the stakeholders.
A team was in the execution stage of the project management plan when three (3) necessary changes were brought to their attention. The team members all have differing opinions regarding how to implement the changes. - - What should the project manager do? a.Hold a meeting with the board and project sponsor to address the issue. b.Confirm that all team members and stakeholders understand and follow the change management plan. c.Organize a meeting with team members to review the issues and request changes where needed. d.Ensure all requested changes are applied to the project and communicate directly with all team members.
Confirm that all team members and stakeholders understand and follow the change management plan.
A new regulation requires consumer warnings on labels, but a company's product package is too small to fit the additional information. The regulatory specification does NOT provide a solution, so the agile team decides to solve the problem by displaying the information on a fold-out flap. The start of mass production of the new labels, the project's next milestone, is scheduled to begin in five days. - - What should the agile team do next? a.Update the sprint backlog to reflect the additional product label requirement. b.Contact the compliance team to determine validity of the selected format. c.Develop a prototype and submit it to the label manufacturer for approval. d.Develop a prototype and submit it to the label manufacturer for approval.
Contact the compliance team to determine validity of the selected format.
A skincare company reports growing customer complaints about an underweight product. A project manager needs to determine if something needs to be changed in the production line. - - Which tool or technique can the project manager use for this task? a.Scatter diagram b.Affinity diagram c.Control chart d.Histogram
Control chart
A merger of two companies results in combining an agile software project and a predictive electronics project into a single hybrid project. Two months later, requirements have changed in both tracks but NEITHER has a full picture on status or importance of the requirements. - - How can the project manager best resolve the problem? a.Integrate the product backlog into the requirements specification and educate the software team on working with the new document. b.Create a requirements traceability matrix by combining the product backlog with the requirements specification and define both documents as input. c.Integrate the requirements specification into the product backlog and educate the electronics team on working with the new document. d.Integrate the revised work packages and updated product backlog items into a new master WBS for progress tracking.
Create a requirements traceability matrix by combining the product backlog with the requirements specification and define both documents as input.
A new project manager needs to deliver a high-stakes agile project. The vendor working with the team is in another country. Though this vendor has delivered excellent quality work on time in the past, they are currently behind schedule. The team explains to the project manager that their attempts to get the vendor back on schedule have failed. They have sent emails and phoned, but the vendor only gives vague, noncommittal responses. The product owner insists that this vendor is essential to the success of the project and an important partner of the business. - - Which action should the project manager take?
Create a virtual workspace for the team so that everyone is aware of and accountable for their tasks and aware of due dates. Include the product owner.
A customer contemplates adding new features to a project deliverable. - - Which mandatory step must a project manager take before a project team member can start working on these new features? a.Verify requirements. b.Ensure approval from the responsible individual identified in the project management plan. c.Gain approval from the project sponsor. d.Ensure key subject matter experts (SMEs) approve.
Ensure approval from the responsible individual identified in the project management plan.
A project is utilizing a third-party contractor. A member of the contractor's team raises an issue with a member of the project team. The two individuals are NOT able to work out a solution. The project manager is aware of the disagreement. - - Which type of communication should the project manager use first when contacting the vendor about this issue? a.Face-to-face b.Phone c.Contractual letter d.Email
Face-to-face
Project team members are spending a lot of time helping maintenance and operations staff with a recently commissioned project component. - - The project manager needs to validate that the component was signed off and ownership transferred. - - Which three (3) documents should the project manager use for this decision? - a.Final report, organizational process assets updates, and procurement agreements b.Procurement agreements, project document updates, and organizational process assets updates c.Procurement agreements, stakeholder engagement plan, and organizational process assets updates d.Final report, project document updates, and organizational process assets updates
Final report, project document updates, and organizational process assets updates
A new product development project has the following characteristics: - - - There are three (3) main tasks. - - Task A must be delivered four (4) weeks before task C starts. - - Once task B is finished, task C will start. - - What is the relationship between tasks A and B? a.Finish-to-start (FS) b.Finish-to-finish (FF) c.Start-to-start (SS) d.Start-to-finish (SF)
Finish-to-finish (FF)
A project sponsor asks the project manager to change production materials because these materials could cause health problems to consumers. - - Which step should the project manager take? a.Follow the Perform Integrated Change Control process and thoroughly investigate the matter. b.Immediately implement the change and submit a change request for formal documentation. c.End the current work and enact the change control process. d.Reject the change because the request is outside of scope.
Follow the Perform Integrated Change Control process and thoroughly investigate the matter.
A project has a quality management plan in place. - - This plan states that project deliverables must be reviewed for quality at least five (5) business days before the deadline. Four deliverables have failed the quality requirement. - - What should the project manager do? a.Generate a cause-and-effect diagram for analysis. b.Rewrite relevant portions of the quality management plan. c.Inquire regarding the feasibility of an internal audit of the project. d.Contact the project sponsor and request advice.
Generate a cause-and-effect diagram for analysis.
A project manager in a virtual team realizes, during the third iteration of product development, that the team dashboard that shows progress on work is faulty and is NOT showing updates. - - Which action should the project manager take? a.Keep the team working and send daily email updates to the team. b.Rank the need to fix the dashboard according to the business value for upcoming iterations. c.Get the dashboard fixed. d.Document the issue as a new project risk and propose a solution.
Get the dashboard fixed.
A project manager is working on multiple projects. One project has new team members and is in early stages. The other projects are in various states of execution for the next few weeks. - - How can the project manager develop the new project team over the next few weeks? a.Help team members create a set of agreed rules for working, or social contract, that encourages team cohesion. b.Suggest that the team engage in multiple team-building events to normalize the team. c.Keep the team informed by sending short daily project status updates. d.Engage in face-to-face personal conversations with each team member to build relationships.
Help team members create a set of agreed rules for working, or social contract, that encourages team cohesion.
A start-up has grown quickly, and there are now four (4) agile teams working on interrelated products. All teams have begun to experience impediments and gaps related to work in other teams. - - How should the project manager address this problem? a.Eliminate dependencies between teams. b.Favor collaboration tools over meetings. c.Implement a Scrum of Scrums layer. d.Merge into two large teams to reduce issues.
Implement a Scrum of Scrums layer.
The project sponsor requires a project team composed of resources that live in four (4) different time zones, working in four (4) different locations. The project sponsor did NOT consider the challenges created by this requirement and believes that the dispersion will provide an ideal project team that will save costs. - - Where should the project manager document this in the project charter? a.As part of high-level requirements b.In the key stakeholder list c.In the overall project risks d.As part of the resource management plan
In the overall project risks
A travel company wants to create smartphone applications for their users. Competitors are racing to do the same. The product owner's vision describes several versions of the app: Basic, Basic Ad-free, Pro, and Premium. - - Which project approach is best suited to the company's needs? a.Waterfall b.Incremental c.Predictive d.Iterative
Incremental
During one daily standup meeting, team members suggest that rework is being caused because there seems to be too much work. - - How should the project manager respond to this? a.Try using a Kanban board for reviews. b.Request that team members explicitly implement time boxing or spikes. c.Replace the under-performing team members. d.Investigate to determine whether this is a time or quality issue.
Investigate to determine whether this is a time or quality issue.
A project is 7 months into execution. The project manager determines that the cost performance index (CPI) is .80. - - According to a trend analysis, the CPI has a downward trend. - - What should the project manager do next? a.Issue a change request to redo the cost baseline. b.Ask for additional resources. c.Crash the project schedule. d.Utilize the management reserve.
Issue a change request to redo the cost baseline.
A project team is working with an overseas contractor based in a country that has three official languages, and every contractor on the team is multilingual. Team meetings continue to be held in the commonly shared language, but during project work meetings, contractors speak to each other in a different language. - - When the project manager brings this up in the next team meeting, the contractors express regret, but they explain that they work better when they can communicate freely with each other. - - How should the project manager respond first? a.Require everyone to speak the same language all of the time, even though this will slow the pace of work. b.Escalate this as an issue to the human resources department. c.Obtain formal training or translation services. d.Let the team discuss language requirements and make ground rules for team communication.
Let the team discuss language requirements and make ground rules for team communication.
A project manager receives complaints from a project sponsor because of a delay in developing a prototype. The project manager consults the resource management plan and responds that the delay was due to a lack of knowledge in a specific skill that was needed by the cross-functional project team. - - How can the project manager perform this task better in the future? a.Create training sessions at the start of the project, so all necessary skills are learned. b.List required skills for the project and organize the project team based on those skills. c.Consult with the project sponsor to add training once the lack of a specific skill becomes apparent. d.Empower team members to problem solve where skills may be lacking, using the skills they do have
List required skills for the project and organize the project team based on those skills.
After the start of a project, the project manager learns that an expected governmental subsidy may NOT be available. - - How should the project manager address this issue? a.Log the risk. b.Raise the project's risk level. c.Make up any project deficit using the contingency reserve. d.Make a change request.
Log the risk.
During the execution of a project, a key team member is concerned with the overall approach documented in the project management plan. The member surprises the project manager with negative comments about the approach during a weekly status meeting. - - How should the project manager address the team member's concerns? a.Continue with the meeting and ensure that the concerns are added to the risk register after the meeting is finished. b.Continue with the scheduled agenda items after reminding the team member of expected meeting etiquette. Then, solicit feedback about the etiquette expectations. c.Remember that a project should NOT go forward when key team members are in disagreement. Use the meeting to discuss the members' concerns. d.Make a short comment to acknowledge the team member's concerns, continue with the meeting, and meet with the member in private to discuss their concerns.
Make a short comment to acknowledge the team member's concerns, continue with the meeting, and meet with the member in private to discuss their concerns.
The marketing director wants to be first-to-market, to launch a version of a smartphone shopping application for retired people, and has asked the agile team to develop it. - - What should the project manager do to begin the development process? a.Work with the product owners and SMEs to break the requirements down into stories. b.Meet with product owner, team, and SMEs to identify risks and risk responses. c.Ask the team to estimate the effort and build the business case accordingly. d.Meet with product owner, team, and SMEs to define the minimum viable product (MVP).
Meet with product owner, team, and SMEs to define the minimum viable product (MVP).
A project manager notices that team member A seems more unhappy after every team meeting. After looking into the situation, the project manager finds out that team member A is not making progress on a key activity. This has an impact on the critical path. Team member A also feels that they are NOT in the correct role within the project team. - - What should the project manager do? a.Reassure team member A about their abilities by reminding them that they were chosen for a reason. b.Meet with team member A to discuss where they can contribute, based on their strengths. c.Enroll team member A in targeted training to acquire the needed skills for their assigned role. d.Reassign team member A to a more appropriate role in another project.
Meet with team member A to discuss where they can contribute, based on their strengths.
The project is overseen by a senior project manager. A new project manager joins the project, and the sponsor asks the new project manager to develop the quality management plan. - - How should the new project manager proceed? a.Meet with the senior project manager to identify established plans and processes. Then, ask for assistance in selecting the appropriate standards. b.Schedule a meeting with the customer to collect requirements and obtain benchmarking samples. c.Obtain the necessary benchmarking samples and cost-benefit analyses from the sponsor. d.Postpone the development of the quality management plan until quality metrics and quality checklists are created.
Meet with the senior project manager to identify established plans and processes. Then, ask for assistance in selecting the appropriate standards.
The project is overseen by a senior project manager. When a new project manager is added to the project, the sponsor asks the new project manager to develop the quality management plan. - - How should the new project manager proceed? a.Postpone the development of the quality management plan by submitting a change request. Only proceed when quality metrics and quality checklists have been created. b.Schedule a meeting with the customer to collect requirements and obtain benchmarking samples. c.Schedule a meeting with the sponsor to obtain benchmarking samples and cost-benefit analyses. d.Obtain established quality processes and plans from the senior project manager. Then, ask them for guidance in selecting the appropriate standards.
Obtain established quality processes and plans from the senior project manager. Then, ask them for guidance in selecting the appropriate standards.
The pandemic has caused delays which will make it very difficult to launch the new product on time. Television ads for the launch date are already purchased, so the CEO has asked the project manager to find a way to launch the product even if some minor features are NOT included. - - Which measure would be the most effective step toward a successful and timely product launch? a.Double the size of the test team to ensure that any defects will be detected and corrected as early as possible. b.Ask the team to remove product tests most likely to fail at first attempt and de-scope requirements relating to those tests. c.Fast-track the schedule and establish new test and readiness milestones as close as possible to the planned launch date. d.Plan a parallel iterative track to develop requirements for a minimum viable product (MVP) and de-scope unnecessary predictive tasks.
Plan a parallel iterative track to develop requirements for a minimum viable product (MVP) and de-scope unnecessary predictive tasks.
Project manager A identifies three critical risks with probability of a high impact on the schedule and budget of project A—this project is producing critical deliverables for the company. - - The team meets to devise a solution for the risks and decides that three specific resources will be required to address the risks. However, these resources are already committed to a separate project, which is managed by project manager B. - - Which party should the project manager work with first to find a solution? a.The project team members - to assist in training the new team members quickly so they can complete work on time b.The project sponsor - to request more funding for the budget in order to hire contractors c.The three resources - to convince them to join the team or, at least, agree to coach the existing team d.Project manager B - to negotiate reallocation or sharing of the three required resources
Project manager B - to negotiate reallocation or sharing of the three required resources
A project manager wants to know whether an agile team possesses a good combination of T-shaped skills. - - What can the project manager measure to determine this? a.Decrease in detected defects b.Reduction in reassigned tasks c.Less internal knowledge sharing d.More collaboration with SMEs
Reduction in reassigned tasks
The project sponsor requests that an element of a product will be swapped for the equivalent supplied by a local manufacturer in order to have a more sustainable supply chain. - - Which action should the project manager take? a.Promptly implement the change and submit a change request for formal documentation. b.Refer to the Perform Integrated Change Control process to examine the issue further. c.Halt current production and initiate the Perform Integrated Change Control process. d.Refuse to fulfil the request because it will lead to scope creep.
Refer to the Perform Integrated Change Control process to examine the issue further.
An organizational change program has met with internal resistance, a risk which was previously identified. A logistics manager is particularly affected, due to reduction of the team size and the rate of change driven by an agile planning of the predictive implementation. The manager's supervisor formally requests the change program to delay implementation for the logistics team. - - What should the project manager do next in response to this request? a.Work with the program sponsor to re-prioritize the program backlog sequence. b.Request that the sponsor escalate the strategic issue to the executive committee. c.Perform root-cause analysis on the key factors causing the manager's resistance. d.Review the risk register and implement the relevant risk response for the case.
Review the risk register and implement the relevant risk response for the case.
Prior to preparing a monthly project status report, a project team brings three risks to the project manager's attention. - - The project manager wants to reference additional information before presenting this as new risk information. - - Where can the project manager look to evaluate these risks? a.Issue log b.Risk register c.Risk management plan d.Lessons learned repository
Risk register
Over the past six months, the development cost per story has risen by more than 250% due to a faulty platform which is NO longer supported. The product vision highlights unique features of the platform as a pre-requisite for the product. - - What should the project manager do to determine next steps? a.Cancel the project due to exceeding the budget constraint. b.Ask the product owner to select an alternative platform. c.Cancel the project as the product vision CANNOT be fulfilled. d.Run what-if cost impact scenarios with the product owner.
Run what-if cost impact scenarios with the product owner.
During a conversation with a friend, a project manager hears that union action may occur within the next two (2) weeks. The project manager knows that at this stage of the project, any project delays could cause substantial harm to both budget and schedule, and any union action will affect the project team. - - Earlier, the probability of a union action was considered minimal. Thus, it was unanticipated. Also, the project manager has worked successfully in the past with the union. - - How should the project manager respond to this issue?
Schedule a meeting with the union's leader and use personal influence to attempt to resolve the problem.
Project team members are concerned that a new resource does NOT seem suitable for an assigned task. - - How should the project manager respond to this concern? a.Contact senior management to discuss the possibility of reassigning the new resource to a different project. b.Schedule time to chat with the new resource to re-assess their skills and understand their strength level. c.Ask the team members to document task-related deficiencies displayed by the resource. d.Contact the project sponsor to highlight these concerns and decide on an appropriate response.
Schedule time to chat with the new resource to re-assess their skills and understand their strength level.
A Canadian start-up company announces to the press its imminent launch in the European Union (EU) and Latin America. Soon afterward, the compliance team recommends delaying the launch by six (6) months to avoid substantial penalties related to a new set of EU regulations. - - Which approach could the project manager take to advance the launch project while preparing the compliance measures? a.Run a SWOT analysis to weigh priorities between compliance and consumer needs, and resume project if the result favors consumers. b.Estimate impact of penalties on the project, increase the contingency reserve accordingly and resume project as planned. c.Replan the predictive project as a Large-Scale Scrum life cycle, and use story points to estimate approval milestones. d.Split work affected by the regulations into an agile track and replan unaffected work in the predictive schedule.
Split work affected by the regulations into an agile track and replan unaffected work in the predictive schedule.
A project is in the execution stage. Based on the originally approved blueprint, 1,000 products were developed. The project team randomly chooses 100 products to evaluate against the quality plan. - - What is the project team undertaking? a.Control procurement b.Statistical sampling c.Process audit d.Quality assurance
Statistical sampling
In a hybrid product design project, the team encounters a 3D printer malfunction resulting in costly losses of titanium supplies. When the production team tells the agile programming team about the problem, it becomes clear that mistranslated data sheets created problems for both teams. However, the agile team resolved their problems a month before the malfunction. - - What could the agile team have done to prevent the current malfunction? a.Deprioritized the stories impacted by information in the data sheets b.Asked the project sponsor to halt the project pending translation corrections c.Summarized their retrospective conclusions on information radiators d.Formally requested a change of equipment supplier for the project
Summarized their retrospective conclusions on information radiators
A project that should have been 70% complete by now is only 55% complete. The total project budget is US$210,000, and the actual cost spent to date is US$162,000. - - What is the scheduled performance index (SPI) and cost performance index (CPI) of this project? a.The SPI is 0.79, and the CPI is 0.71. b.The SPI is 1.27, and the CPI is 0.98. c.The SPI is 0.82, and the CPI is 1.05. d.The SPI is 0.99, and the CPI is 0.96.
The SPI is 0.79, and the CPI is 0.71.
Review the following steps. - - 1. A project has been successfully delivered. - 2. The project manager is executing formal closure. - 3. ______________________________________. - - What is step 3? a.The project manager should update the bid documents. b.The project manager should obtain stakeholder acceptance. c.The project manager should reassign the project team. d.The project manager should reallocate the unused funds.
The project manager should obtain stakeholder acceptance.
While monitoring progress of the agile team, the project manager notices that an expert member's output is much lower compared with that of junior team members. This is a surprise, as the expert works diligently on the most complex tasks and always produces defect-free results. - - Which is the most likely explanation for the developer's low output? a.The expert works faster and reports fewer hours than the junior members. b.Younger team members are normally more productive. c.The story point estimates on the expert's work are consistently too low. d.The expert runs more tests and therefore completes fewer stories.
The story point estimates on the expert's work are consistently too low.
A project manager is visiting a software supplier's office. Some of the sights are surprising: two people per workstation, estimations based on a deck of cards, developers forcing their tests to fail, and routines with names such as "traffic cop" and "ringleader". - - What could explain these practices? a.The servant leader has granted the team a bit too much freedom. b.The supplier has adopted eXtreme Programming methods. c.The supplier appears to be conducting "gaming" training sessions. d.The project manager happened to visit during a team building exercise.
The supplier has adopted eXtreme Programming methods.
A project has the following characteristics: - - - A quality management plan is in place. - - The quality management plan states that project deliverables must be reviewed, at a minimum, 1.5 weeks before the deadline. - - Four (4) deliverables have missed this quality requirement. - - Which step should the project manager take? a.Reach out to the project sponsor for their input. b.Modify the quality management plan to conform to project practices. c.Request that the project undergo an internal audit. d.Use a cause-and-effect diagram for root cause analysis.
Use a cause-and-effect diagram for root cause analysis.
Several items remain in the Kanban blocked column despite the team's efforts to resolve the issues. The retrospective reveals that all of the impediments relate to mandatory corporate business processes, which introduce wait times. - - What should the project manager do next? a.Act as a servant leader to resolve the pending business process issues while the team attends a team-building event. b.Dedicate the next iteration to team training on the business processes to help them work more autonomously. c.Work with process owners to streamline procedure and secure the team coaching on the processes. d.Work with the team to increase the story point estimates in the backlog to account for the business process delays.
Work with process owners to streamline procedure and secure the team coaching on the processes.
A company is struggling to define the scope of a new project that has multiple phases with a high level of dependency between the phases. - - How should the project manager approach this challenge? a.Contract with a third-party consultant that specializes in helping businesses define scope of work on large projects. b.Work with project stakeholders to recommend an iterative approach that will then help to define the project's scope. c.Review the project management plan to ensure that it provides extra time within the schedule, then revise the scope of work. d.Move forward with the project but keep a daily check on the schedule to prioritize the dependency issues.
Work with project stakeholders to recommend an iterative approach that will then help to define the project's scope.
While reviewing the issue log, the project manager notices that tasks assigned to two (2) team members are quite a bit behind schedule. - - What should the project manager do? a.Notify the responsible team members of the need to complete the overdue tasks quickly in order to avoid introducing extra project risks. b.Document the issue, escalate to the project sponsor, and ask how they would like it resolved. c.Tell the team members who are behind schedule that they should explain why tasks were delayed and how they will get back on schedule. d.Work with the relevant team members to review the delayed tasks and decide on strategies for resolution.
Work with the relevant team members to review the delayed tasks and decide on strategies for resolution.
Leaders of high-performing project teams __________ team members' skills and knowledge and keep team members __________ throughout the project. - - Fill in the blanks with the correct set of responses. a.nurture, motivated b.reward, scheduled c.identify, aware d.leverage, rewarded
nurture, motivated
A project manager recently joined a new project with the following characteristics: - - - Tight deadlines - - Global virtual team - - Fixed budget - - During the planning stage, the project manager wants to avoid scope creep and keep the team focused on delivering a product that meets requirements. - - The project manager should ensure __________. (Fill in the blank with the correct response.) a.that any changes to scope go through the formal approval process b.that daily standups occur, with all development teams c.that the development team leads generate detailed requirements d.that stakeholders do NOT directly interact with the development team leads
that any changes to scope go through the formal approval process
User test results for a prototype release are ready. The test users describe the kind of smoother experience they want, the many missing features they desire, and the ways the product could be more visually appealing. - - What conclusions can be drawn from the user's input? a.The tests are irrelevant: the prototype design is NOT complete. b.The tests were a failure: most of the features will need to be re-designed. c.The tests were a success: the input will ensure a more targeted backlog. d.The test results are unusable: the users did NOT understand the goals.
the input will ensure a more targeted backlog.
