PoB Objective Exam 2

If 3 people work 35 hours a week to produce a 9765 items what is the total hourly productivity

93

The highest level of labor union organization is the

federation

A country's standard of living is calculated by dividing the goods and services people have by

population

Which of the following is a program that managers implement to achieve quality in business

Six Sigma

Why do most businesses use some type of quality control method at work?

to minimize errors

The use of thorough job orientation helps to increase productivity through

training and education

Why should productivity be measured?

To see whether the business objectives are being met

To reduce the chance of investigations and orders to cease production, businesses should

adhere to government regulation

When management and union leaders negotiate but don't reach agreement, either may call for

arbitration

What is often the result when businesses are able to achieve and maintain a quality culture?

customer satisfaction

To continuously improve and achieve quality throughout the business, management must

establish standards

Using an image with permission from a kids TV show in your business is called

licensing

Dividing the dollar value of total sales by the cost of making sales is one way to measure the

productivity

An important aspect of continuous quality improvement in an organization requires management to

solicit input from employees