pom exam 2
Which of the following is not considered a major work flow structure? Project Assembly line Fabrication Work Center Continuous Flow
Fabrication
Which of the following is not a queue discipline discussed in the textbook? First come, first served Last in, first out Shortest processing time Limited needs Best customer first
Last in, first out
In the service-system design matrix, a face-to-face total customization service encounter is expected to have which of the following? Low degree of customer/server contact None of these High production efficiency Low production efficiency Low sales opportunity
Low production efficiency
Buying a ticket for a college football game where there are multiple windows to buy the ticket at features which type of queuing system line structure? Single channel, single phase Multichannel, single phase Single channel, multiphase Multichannel, multiphase None of these
Multichannel, single phase
Standing in line to buy a ticket for a movie where there are multiple windows to buy tickets is which type of queuing system line structure? None of these Multichannel, multiphase Multichannel, single phase Single channel, single phase Single channel, multiphase
Multichannel, single phase
Which of the following basic types of process structures is one which equipment or work processes are arranged according to the progressive steps by which the product is made? Project Continuous process Assembly line Manufacturing cell Workcenter
Assembly line
The placement of which of the following is not determined by production process organization decisions? Machines Departments Workgroups Emergency exits Workstations
Emergency exits
Which of the following is a suggestion for managing queues that is mentioned in the textbook? Tell people in the queue that each will be served as soon as possible Use humor to defuse a potentially irritating situation Assure customers that the wait is fair and inform them of the queue discipline Put up a serpentine lane to keep people from jumping ahead in line Segment the customers
Segment the customers
Which of the following is a characteristic that can be used to guide the design of service systems? Even service businesses have internal services Services cannot be inventoried Services businesses are inherently entrepreneurial Quality work means quality service Services are all similar
Services cannot be inventoried
There are many applications of poka-yokes in service organizations. Which of the following is one of the three-T's used to classify poka-yokes? Teamwork Task Trust Time Talent
Task
According to Little's Law, which of the following can be used to estimate work-in-process inventory? Process velocity/Flow time Set up time/Throughput rate Process time/Cycle time Value added time/Process velocity Throughput rate times Flow time
Throughput rate times Flow time
Which of the following is a suggestion for managing queues presented in the textbook? Periodically close the service channel to temporarily disperse the line Use humor to defuse a potentially irritating situation Train your servers to be friendly Tell customers that the line should encourage them to come during slack periods Give each customer a number
Train your servers to be friendly
Which of the following is a basic type of process structure? Manual assembly Process matrix Product matrix Process flow diagram Workcenter
Workcenter
When balancing an assembly line, which of the following is not a way to reduce the longest task time below the required workstation cycle time? a. Split the task between two workstations b. Speed up the assembly line transfer mechanism c. Assign a roaming helper to support the line d. Upgrade the equipment e. Use a more skilled worker
b. Speed up the assembly line transfer mechanism
