Pop Quiz Chapter 1

If you convince your sister to lend you her car by describing your clean driving record and devotion to speed limits, you are accomplishing what type of goal?

Instrumental.

Repeatable goal-directed behaviors and behavioral patterns that you routinely practice and that reflect knowledge of competent communication are known as _____.

Communication skills.

What is not one of the five features that define communication?

Ethics.

Which feature of competent communication requires you to treat others with respect and communicate with them honestly, kindly, and positively?

Ethics.

According to the _____ model, there aren't sender or receivers;instead, participants constantly exchange verbal and nonverbal messages and feedback to collaboratively create meaning.

Transactional.