pretest 13 take 2

Working with his team the manager was using a functional conflict technique he had learned about while in school. The manager had created two subgroups to debate the issues. A drawback to __________ is that "winning the debate" may overshadow the issue at hand, leading to a less than desired conclusion.

THE DIALETICAL METHOD

A healthy paranoia is a good thing. It is a CEO's job to put tension in the system. This meshes well with the findings of researhers who found a positive relationship between team innovation and the degree of minority dissent, when participative decision making was use.

TRUE

A stronger relationship between two parties is a desired outcome of conflict.

TRUE

If you are having a personality conflict with a coworker, you should begin to solve the problem by

communicating directly with the other person to resolve the conflict.

The manager started the meeting by saying: "What are all the possibilities for solving this problem?" is a metaphor for conflict as ____.

opportunity

Experts now believe that organizations can suffer from too little dysfunctional conflict.

FALSE

In the __________ style of handling conflict, the individual uses either passive withdrawal from the problem or active suppression of the issue. This style is appropriate for trivial issues, but not for difficult problems.

avoiding

Eliminating specific negative interactions between groups and avoiding negative gossip across groups are ways of

decreasing intergroup conflict.

As a manager, you will have a variety of techniques available to encourage functional conflict. __________ involves assigning someone the role of critic.

devils advocacy

John knew what kind of make and model he wanted to buy. As he sat in the dealership he was firm on how much he would offer for the new car. __________ usually involves a single issue, a "fixed pie" in which one person gains at the expense of the other. In other words, it involves traditional win-lose thinking.

distributive negation

Employees suffering from psychological disorders (e.g. depression) and mood-altering diseases (e.g. alcoholism) are protected from discrimination by the Americans with Disabilities Act. Also discrimination can grow out of personality conflicts. Management is wise to stay out of such problems.

false

It is personal, so ignore it. A manager should not investigate and document employees that are having a personality conflict.

false

The neutral third party listened to the arguments then carefully crafted a possible solution for the parties to consider. __________ is an alternative dispute resolution technique where a trained, neutral third party actively guides the disputing parties in exploring innovative solutions to the conflict. This third party does not render a decision; it is up to the disputants to reach a mutually acceptable decision.

mediation

Change begets conflict. There are variety of ways to resolve conflict. _____ is a give-and-take decision-making process involving interdependent parties with different preferences.

negotiation

By definition functional conflict

serves the interests of the organization.

A lack of understanding regarding cultural beliefs and assumptions can lead to cross-cultural conflict. Managers would be wise to add cultural intelligence to their list of ways to minimize conflict.

true

Arbitration, an alternative dispute resolution technigue involves a trained, third-party neutral in a formal courtlike setting, often complete with witnesses and evidence. The arbitrator is selected by the disputing parties to settle selected issue. The parties agree ahead of time to accept the arbitrator's decision on the matter.

true

Competition for limited resources can lead to organizational conflict.

true

Functional conflict serves the interests of the organization.

true

To detraingle, means not to get involved in others problems one should not carry messages for the sender.

true