Principles of Communications Chapter 7

During which of the following activities are you mostly likely to mishear messages?

A. Positive feedback B. Negative feedback C. Interpreting D. Multitasking (ANSWER)

Though possibly caused by stress, people who use _____ may think less favorably about themselves and experience lower marital satisfaction.

Aggressive listening

Listening Style

An individual's habitual pattern of listening behaviors, which reflects one's attitudes, beliefs, and predispositions about listening.

Aggressive Listening

Attending to what others say solely to find an opportunity to attack or criticize (also known as ambushing).

Pseudo-Listening

Behaving as if you're paying attention though you're really not.

Selective Listening

Listening only to parts of a message (those that are the most interesting to the listener) and dismissing the rest.

Which of the following types of listeners view listening as an opportunity to establish bonds between themselves and others?

People-oriented

Hearing

Physically processing the sound that others have produced, and mentally focusing your attention on it.

How can you improve your active listening skills?

By managing your feedback, adapting your listening, and recognizing the value of silence

Responding

Communicating your attention and comprehension to the speaker.

Evaluating

Comparing newly received information against your past knowledge to check its accuracy and validity.

If your sister is giving you detailed directions to her new apartment during a phone call, you are listening to _____.

Comprehend

Listening Functions

The five general purposes that listening serves: to comprehend, to discern, to analyze, to appreciate, and to provide support.

Mnemonics

Devices that aid memory.

During which stage of the listening process do you compare new information against your existing knowledge?

Evaluating

Interpreting

Identifying any implications (or connotative meanings) suggested in the person's words and considering what action the person is trying to perform.

Six Steps of Stages of Listening:

In addition to hearing a message, you also understand, interpret, and evaluate it, before remembering and responding to it.

Remembering

Recalling stored information back into your conscious mind.

Understanding

Recognizing the literal (or denotative) meaning of the words the other person has said.

Multitask

Shifting attention back and forth between many different tasks at once.

Listening

The six-stage process of hearing, understanding, interpreting, evaluating, remembering, and responding to others' communication.

Action-Oriented Listeners

Those who like focused and organized information and want clear, to-the-point messages from others. Also known as task-oriented listeners.

Time-Oriented Listeners

Those who prefer brief, concise messages to save time.

Content-Oriented Listeners

Those who prefer to be intellectually challenged by messages. They enjoy hearing all sides of an argument and prefer complex, detailed information.

People-Oriented Listeners

Those who view listening as an opportunity to establish commonalities between themselves and others.

Positive Feedback

Using verbal and nonverbal cues to show that you're listening and are comprehending specific comments.

Negative Feedback

Using verbal and nonverbal cues to show that you're not listening to a speaker.

What is your listening style influenced by?

influenced by your personal preference, gender, and culture. However, being an active listener means using all four styles as needed.