Principles of Leadership

symbolic view of management

the view that much of an organization's success or failure is due to external forces outside managers' control

Zappos

they require month-long training before hired, offer $ to quit after hiring to make sure it's where they want to be

The great leaders all act think and communicate in the exact same way and it is the opposite of the rest of us... they start with

why

Women control ***% of consumer spending

80%

in china this percent of companies have women in senior management positions

91

percent of of public middle or high schools in the US offer Spanish.

93%

Effectiveness

"Doing the right things", doing those tasks that help an organization reach its goals

Simon Sinek, What Companies Can Learn from the Homeless, Stop talking about yourselves and start talking about why anyone should care.

"If you only give once a month, please think of me next time."

Steve Jobs Find the right people

"It doesn't make sense to hire smart people and then tell them what to to , We hire smart people so they can tell us what to do."

workplace spirituality

"It's a culture in which organizational values promote a sense of purpose through meaningful community work"

Rule #2 Keep Your integrity because

"Respect is built up through hundreds of positive deeds and destroyed by one stupid one"

percent of the difference in workplace climate from ones organization to another can be attributed to a frontline managers behavior

70

Women represent ***% of the top earners

8.1%

Women hold only ***% of American business executive positions

14.8%

percent of fortune 500 companies that have a female ceo

2.6

percent of of US homes house residents speak a foreign language.

20%

Women are ***% of the creative directors in ad agencies

3%

percent of employees that said that their boss is their friend

30

percent of white collar workers think incompetence is what makes for a bad boss

30

percent of employees who quit their job bc they were unhappy with management

35

women are this percent of managers

36

Women hold ***% of the CEO positions in the Forbes 500 companies

4.6%

percent of workers that said their boss would be more difficult if they did not work in the same office as their boss

48

percent of employees that said their boss is a parent figure

5

Women represent ***% of the U.S. population

50.8%

in the us women are this percent of the population

51

percent of business travelers said they are more successful in their career due to global business travel experience.

54%

Women represent ***% of the college-educated entry-level work force

59%

Women earn ***% of the undergraduate and masters degrees

60%

The United States ranks ***th in women's political empowerment in the Global Gender Gap Index

60th

percent of workers at all members of the organization that said they would not want their boss's job

69

2008 crash fall-out...Economic inequality increasing

7 in 10 people in the world live on 10 dollars or less a day...income for the top 1 percent of performers have increased by 200 percent and the bottom fifth only 48 percent

Three reasons to study management

All of us have a vested interest in improving the way organizations are managed Organizations that are well managed find ways to prosper even in challenging economic times After graduation most students become managers or are managed

External Environment

All relevant forces outside a firm's boundaries, such as competitors, customers, the government, and the economy.

The Golden Circle

Based on how the human brain actually makes decisions, people don't buy what you are selling but why... what you believe... what is your cause

Difference between efficiency and effectiveness

Being effective is about doing the right things, while being efficient is about doing things right.

Demographic Impact

By 2025, 20% of population will be Hispanic and growing, India has more males under 5 years of age than all of France, Soon there will be more people in China over 65 than the rest of the world

Captain William Swenson September 8, 2009 Summary?

Captain Swenson was recognized for running into live fire to rescue the wounded and pull out the dead. One of the people he rescued was a sergeant, and he and a comrade were making their way to a medevac helicopter. And what was remarkable about this day is, by sheer coincidence, one of the medevac medics happened to have a GoPro camera on his helmet and captured the whole scene on camera. It shows Captain Swenson and his comrade bringing this wounded soldier who had received a gunshot to the neck. They put him in the helicopter, and then you see Captain Swenson bend over and give him a kiss before he turns around to rescue more.

Traits of an Innovative Culture

Challenge and Involvement Freedom Trust and Openness Idea Time Playfulness/Humor Conflict Resolution Debates Risk-taking Workplace Spirituality... Chick-Fil-A, SW, Tyson, H-P

Efficiency

Concerned with the means, efficient use of resources like people, money, and equipment

Middle Managers examples

District Manager, Division Manager

How can you make yourself memorable?

Do your Homework. Have objectives for what you want to achieve. Business cards!!!

Dick Fuld walked away with more than $250 million

During his testimony to congress he displayed a complete lack of accountability.

Mark Sanborn: You don't need a title to be a leader.

Each of us can be a leader in our daily lives and make a positive difference, whatever our title or position.

Middle Managers

manage the work of first line managers...mainly responsible for turning company strategy into action

Cover Letter tips

Fill the customer's need. What are they looking for and how can your fill it?

After you Nail the Interview

Follow through. Written thank you note.

Who is Governor Bob McDonnell?

Former ND student, him and his wife were both indicted for funds misuse... just convicted... both going to serve time

8 components of project oxygen

Have a clear vision and strategy for team Help employees with career development Express interest is all's success and well-being Have technical skills so you can advise team Be a good communicator and listen Be a good coach Be productive and results oriented Empower team and don't micro-manage

Who is Bob Chapman?

He runs a large manufacturing company in the Midwest called Barry-Wehmiller, in 2008 was hit very hard by the recession, and they lost 30 percent of their orders overnight.

Who is Captain William Swenson?

He was awarded the congressional Medal of Honor for his actions on September 8, 2009.

What is project oxygen?

In 2008 google sought to bring bad management back to life

Genuine Leadership

Is shown through our everyday actions and the way we influence the lives of those around us. This is Acting with purpose rather than getting bogged down by mindless activity;Caring about and listening to others; Looking for ways to encourage the contributions and development of others rather than focusing solely on personal achievements; Creating a legacy of accomplishment and contribution in everything they do.

Turn the chair

Like in the Voice, where the judge turns their chair when interested..Give people a reason to be interested in you.

Who said You don't need a title to be a leader?

Mark Sanborn

Simon Sinek: Why good leaders make you feel safe. CEO Charlie Kim of Next Jump. What is unique about him as a leader of his company in terms of his company policy?

Next Jump in New York City, a tech company, he makes the point that if you had hard times in your family, would you ever consider laying off one of your children? We would never do it. Then why do we consider laying off people inside our organization? Charlie implemented a policy of lifetime employment. If you get a job at Next Jump, you cannot get fired for performance issues. In fact, if you have issues, they will coach you and they will give you support, just like we would with one of our children who happens to come home with a C from school. It's the complete opposite.

Who are Non-managerial Employees

People who work directly on a job or task and have no responsibility for overseeing the work of others

What do you bring to the interview?

Portfolio... Portfolio.... Portfolio

Top managers examples

President, Chief Executive Officer, Vice-President

Writing a Recommendation

Purpose Statement of the Recommendation... Background... Statement of Recommendation... Discussion/Explain How It Works... Reinforce Key Benefits... Suggest Easy Next Steps...May we have your approval to proceed

What happened to Lehman Bros. in 2008?

Ran away from their values... An American financial institution, since 1850 it declared bankruptcy in 2008 w/ $700 Billion in debt under the leadership of Dick Fuld: 26,000 people lost their jobs Lehman's collapse roiled global financial markets for weeks, given the size of the company and its status as a major player in the U.S. and internationally.

Sheryl Sandberg: Lean In

She noted that many women, in anticipating having a family, "lean back" from leading at work.

Who is Sheryl Sandberg?

Sheryl Kara Sandberg is an American technology executive, activist, and author. She is the chief operating officer of Facebook and founder of Leanin.org. In June 2012, she was elected to the board of directors by the existing board members, becoming the first woman to serve on Facebook's board.

Who said Leaders eat last?

Simon Sinek

Who said Leaders make you feel safe?

Simon Sinek

Who said, "If you don't understand people, you don't understand business."

Simon Sinek

Spiritual Organizations Have 5 Cultural Charcteristics

Strong Sense of Purpose Focus on Individual Development Trust and Openness Employee Empowerment Tolerance of Employee Expression

First line managers examples

Supervisor, Team Leader

Three Skills Managers Need

Technical, Inter-personal, conceptual

Who is Charlie Kim?

The CEO of a company called Next Jump in New York City, a tech company

Lehman Bros. As Shown in the 2011 Movie, Margin Call Showed

The mistakes of Lehman and how creates a discussion on how it is ethical that those who messed up the market walked away wealthy while those who trusted them suffered

Management Definition

The process of getting things done effectively and efficiently, with and through people

What did Bob Chapman do after the Great Recession hit?

They needed to save 10 million dollars, so, like so many companies today, the board got together and discussed layoffs. And Bob refused. You see, Bob doesn't believe in head counts. Bob believes in heart counts, and it's much more difficult to simply reduce the heart count. And so they came up with a furlough program. Every employee, from secretary to CEO, was required to take four weeks of unpaid vacation. They could take it any time they wanted, and they did not have to take it consecutively. But it was how Bob announced the program that mattered so much. He said, it's better that we should all suffer a little than any of us should have to suffer a lot, and morale went up. They saved 20 million dollars, and most importantly, as would be expected, when the people feel safe and protected by the leadership in the organization, the natural reaction is to trust and cooperate. And quite spontaneously, nobody expected, people started trading with each other. Those who could afford it more would trade with those who could afford it less. People would take five weeks so that somebody else only had to take three.

Simon Sinek... The Golden Circle... He uses examples of Apple Computer, Martin Luther King Jr. and the Wright Brothers Why were they successful?

This little idea explains why some organizations and some leaders are able to inspire where others aren't. Let me define the terms really quickly. Every single person, every single organization on the planet knows what they do, 100 percent. Some know how they do it, whether you call it your differentiated value proposition or your proprietary process or your USP. But very, very few people or organizations know why they do what they do. And by "why" I don't mean "to make a profit." That's a result. It's always a result. By "why," I mean: What's your purpose? What's your cause? What's your belief? Why does your organization exist? Why do you get out of bed in the morning? And why should anyone care?

where organizational culture comes from

hiring new employees that embody the values of the company

Simon Sinek principles to be learned for Captain William Swenson

What I learned was that it's the environment, and if you get the environment right, every single one of us has the capacity to do these remarkable things, and more importantly, others have that capacity too. I've had the great honor of getting to meet some of these, who we would call heroes, who have put themselves and put their lives at risk to save others, and I asked them, "Why would you do it? Why did you do it?" And they all say the same thing: "Because they would have done it for me." It's this deep sense of trust and cooperation. So trust and cooperation are really important here...they are feelings, they are not instructions. I can't simply say to you, "Trust me," and you will. I can't simply instruct two people to cooperate, and they will. It's not how it works. It's a feeling.

3 major roles of a manager

interpersonal, informational, decisional

Integrity retained is ____________

invaluable

Definition of management

involves coordinating and overseeing the work activities of others so their activities are completed efficiently and effectively

Find a Career Path Where

You make an impact!

Henry Mintzberg observed that

a manager's job can be described by ten roles performed by managers in three general categories...regardless of the organization

Integrity once lost is ____________

irretrievable

Organizational culture gives employees

an identity

Non-managerial Employees examples

associates, team members

Starbucks and Culture

baristas are trained 24 hours with a focus on serving clients culture that not only celebrated coffee but also connection. We're a neighborhood gathering place, a part of your daily routine.

Effectiveness

doing the right things...doing those work activities that will result in achieving goals

Economic Environment

economic factors that affect consumer purchasing power and spending patterns

Decisional Roles

entrepreneur, disturbance handler, resource allocator, negotiator

Interpersonal Roles

figurehead, leader, liaison

First line managers

managers at the lowest level of management who manage the work of non managerial employees...typically involved with producing the organizations products or servicing the organizations customers

All management topics fit together

managing diversity, individual differences, teamwork, leadership, ethics, design, managing human resources, planning, controlling

Informational Roles

monitor, disseminator, spokesperson

Four Management Functions

planning, organizing, leading, controlling

Efficiency

refers to getting the most output from the least amount of inputs or resources...bc managers deal with scarce resources

Top managers

responsible for making organization-wide decisions and establishing plans and goals that affect the entire organization

Who are Managers

someone who coordinates and oversees the work of other people so that organizational goals can be accomplished

Steve Jobs, 1997 Think Differently Campaign, Old chairman, chief executive officer, and a co-founder of Apple Inc.

the people who are crazy enough to think that they can change the world, are the ones who do

omnipotent view of management

the view that managers are directly responsible for an organization's success or failure