Principles of Management Ch. 11

What does having goals do?

Affect what we pay attention to Regulate behaviors Provide purpose Shape direction of activities Influence intensity of effort Encourage us to develop strategies Affect persistence

characteristics of McGregor's Theory X manager

Control employees, demand task performance, punish for low performance.

TF? Merit-raise systems are an objective means of rewarding performance.

False

TF? The scientific management approach relies on the assumption that satisfaction causes good performance.

False

characteristics of McGregor's Theory Y manager

Treat employees with respect. Allow employees to participate in decisions

TF? According to Maslow's theory, the higher-level needs of esteem and self-actualization are present, but are less dominant while a person is attempting to satisfy the lower-level needs.

True

TF? Autonomy is the degree to which a job provides freedom, independence, or discretion

True

TF? By participating in decision making on the details related to job tasks, workers develop expectations regarding how achievable the goals are.

True

TF? In Herzberg's theory, money is a hygiene factor that can serve as a motivating factor because it brings us social recognition.

True

TF? Maslow taught that the higher-level needs of esteem and self-actualization are present but are less dominant while a person is attempting to satisfy the lower-level needs

True

TF? Participation increases job satisfaction and commitment.

True

TF? Workers have low ambition and want to avoid responsibility is an example of the characteristic of a Theory X manager

True

________ are the standards that a person holds that satisfy underlying needs and that guide behaviors and serve as the basis for making choices.

Values

Lily practices swimming for three hours a day because she enjoys the sport. Is this an example of intrinsic motivation?

Yes

characteristics of emotional stability/instability

anxious, depressed, embarrassed, insecure

Richard feels that a lot of the younger members in his team are inefficient and unwilling to put in any work. He strongly believes that the younger generation is irresponsible and cannot be trusted. Consequently, Richard does not feel comfortable delegating any work to his juniors, even if they are able and willing to work. Richard's inability to delegate work to his juniors represents the ________ component of his negative attitude towards them.

behavioral

characteristics of conscientiousness

careful, thorough, dependable, organized, hard-working, achievement-oriented, persevering

Annika is very organized in her work and rarely makes mistakes. She is hard-working and thorough and can be depended upon to complete a task accurately. Which of the following personality traits does Annika exhibit?

conscientiousness

What behaviors indicate that someone is open to experience?

do well on tasks requiring imagination; enjoys taking part in new activities and learning to skills

This tendency to think that performance problems are caused by something under the control of the employee rather than by factors outside the employee's control is an example of the ________.

fundamental attribution error

characteristics of openness to experience

imaginative, cultured, curious, broad-minded, intelligent

characteristics of agreeableness

likeable, good-natured, cooperative, forgiving, tolerant

__________ is a set of forces that originate both within as well as beyond an individual to initiate work-related behavior and to determine its form, direction, intensity, and duration.

motivaion

According to Frederick Herzberg's two-factor theory, factors that create job satisfaction are called _____.

motivators

Treating all workers equally is the guiding principle of the ________ approach.

paternalistic

___________ is the actual carrying into action or execution of plans and objectives.

performance

characteristics of extroversion

sociable, outgoing, talkative, active, ambitious

According to Maslow, to motivate an employee, the provided opportunities for need satisfaction must target ________.

the level of the hierarchy of needs that he/she is operating at