Principles of Management Chapter 1, 2, 3, 4, 13 Test Study Guide

What is the triple bottom line?

people, planet, profit

The Moral-Rights Approach

Respecting Fundamental Rights Shared by Everyone

Justice Approach

Respecting Impartial Standards of Fairness

Internal Stakeholders

Employees, Owners, Board of Directors

If a company is using a ________, then more efficient workers earn higher wages. A. Differential rate system B. Monthly salary C. Quota stimulus D. Sliding wage scale E. Merit pay bonus

A. Differential rate system

Abraham Maslow's listing of physiological, safety, love, esteem, and self-actualization needs, and his belief that some of these needs must be satisfied before others, was proposed as the... A. Hierarchy of human needs. B. Theory Y C. Theory X. D. Hierarchy of human psychology. E. Development process approach.

A. Hierarchy of human needs.

The Pearsons decided to beautify their home by investing in a professional interior design. In the process, they dealt with employees from various departments of the design company, including a sales representative, a designer, the individuals who oversaw and did the work, and the office and billing personnel. From the systems perspective, the people required to provide the interior design services are considered A. Inputs. B. Transformational processes. C. Structure. D. Outputs. E. Feedback.

A. Inputs.

In their ________ roles, managers interact with people inside their work units; while solving problems is part of their ________ roles. A. Interpersonal; decisional B. Decisional; conceptual C. Interpersonal; technical D. Decisional; technical

A. Interpersonal; decisional

When the team executes the strategic plan, it is in which stage of development? A. Performing B. Forming C. Norming D. Storming E. Adjourning

A. Performing

Dominique and Isidora Wilson are wealthy entrepreneurs who are very interested in helping people who have been wrongly convicted of crimes. What philosophy would they choose to implement? A. Philanthropy B. Mentoring C. Corporate ethics D. Corporate sustainability

A. Philanthropy

Even though Sanjay faced multiple career setbacks, he now has earned his college degree and launched three successful businesses. Sanjay has demonstrated A. Resilience. B. Meaningfulness. C. Teamwork. D. New media literacy.

A. Resilience.

When building a new hospital, the developer did not remove any trees, based on the belief that doing so could compromise the ability of future generations to meet their own needs. This is an example of managing for A. Sustainable development. B. Globalization. C. Social responsibility. D. Green values.

A. Sustainable development.

Hollie manages a skating rink where most of the employees are high school students. Hollie believes the employees are careless, apathetic, and spend too much time loafing. Hollie is a Theory X manager. A. True B. False

A. True

Kenji manages a company that collects fresh produce from farmers and distributes it to restaurants. His business is struggling, so he considers mixing some of the older or riper items into the boxes of newer produce. This will allow him to meet cost targets and keep the business going. Kenji is faced with an ethical dilemma. A. True B. False

A. True

Rafael's team needed to make a few key decisions regarding their current project. To spark discussion, without hurting people's feelings, Rafael could implement programmed conflict in the form of devil's advocacy or the dialectic method. A. True B. False

A. True

At Kaira's Caribbean Cuisine, Kaira improves focuses on efficiency by A. Only hiring employees who come from the Caribbean. B. Advertising specials to use up food inventory that is nearing its expiration date. C. Closing the restaurant during lunch hours. D. Training her assistant manager to handle the restaurant's finances.

B. Advertising specials to use up food inventory that is nearing its expiration date.

In preparation for being an ethical worker, you can practice being an ethical consumer. Which suggestion would you follow if you were an ethical consumer? A. Double-bag all of your groceries. B. Buy Fair Trade goods. C. Buy store-branded items. D. Purchase cheaper products.

B. Buy Fair Trade goods.

An organization's external stakeholders include A. Local communities, distributors, employees, and the board of regents. B. Customers, suppliers, strategic allies, and financial institutions. C. Top managers, strategic allies, workplace investigators, and non-management employees. D. Employees, owners, suppliers, and the board of directors.

B. Customers, suppliers, strategic allies, and financial institutions.

Valentino is proud to work for a company with a strong ________ because he knows the organization supports ethical behavior. A. General environment B. Ethical climate C. Ethical dilemma D. Triple bottom line

B. Ethical climate

After studying many management approaches, the best perspective to take as a manager is A. The behavioral viewpoint. B. Evidence-based management. C. The contingency viewpoint. D. Scientific management. E. Total quality management.

B. Evidence-based management.

Paloma's firm is beginning operations in a foreign host country that requires at least 5% of managerial roles to be filled by workers from the host country. When Paloma hires 50% of managers from the host country, she is fulfilling the "make a profit" practice of corporate social responsibility. A. True B. False

B. False

Younger workers (those born after 1980) will make up more than half of the U.S. workforce by the end of this decade. Which of these recruiting strategies would be least effective in attracting younger workers? A. Demonstrate that current employees have work-life balance. B. Focus on how much the job pays. C. Offer meaningful work that aligns with the younger workers' personal values. D. Emphasize the company's socially responsible mission.

B. Focus on how much the job pays.

Although ________ are typically unwritten and seldom discussed openly, they have a powerful influence on group and organizational behavior. A. Standards B. Norms C. Conflicts D. Roles

B. Norms

For almost 20 years, Hank has been the top sales professional for Strickland Propane. He credits his success to following the first law of business, which is to A. Innovate or die. B. Take care of the customer. C. Get things done through people. D. Do things right.

B. Take care of the customer.

After three months of boot camp, the group of new Marines had learned many skills and developed lifelong friendships. The final week of boot camp, called Marine Week, signaled that this group had reached the ________ stage, and would soon be moving onto their next assignments. A. Performing B. Norming C. Adjourning D. Storming E. Forming

C. Adjourning

Managers in a cosmetics factory have been having problems with employees starting cliques. To develop more of a team culture, the CEO suggested utilizing Mary Parker Follett's idea that companies should A. Increase diversity. B. Utilize time-motion studies. C. Operate as a community, with employees working in harmony. D. Implement a more rigid environment. E. Strive to cut costs and increase efficiency.

C. Operate as a community, with employees working in harmony.

In ________ teams, there is an expectation of increased productivity and quality of work life because employees are delegated greater authority and granted increased autonomy. A. Collaborative B. Virtual C. Self-managed D. Problem-solving

C. Self-managed

As the manager of Cut-Off Salon, LaVonne ensures the prices she charges exceed the cost of providing the services. She also switched the entire salon to carbon-neutral styling products. Which additional element of the triple bottom line should LaVonne consider? A. Financial B. Environmental C. Social D. Commercial

C. Social

To effectively run her company, Machi applies the ________, a management style the views her firm as an interdependent collection of departments, and as a single institution that interacts with suppliers, distributors, competitors, and customers. A. Human relations movement B. Quantitative management approach C. Systems viewpoint D. Behavioral science approach E. Contingency viewpoint

C. Systems viewpoint

Which of the following is most important for the team leader to encourage during the storming stage of group development? A. Completing the tasks B. Celebrating accomplishments C. Voicing of disagreements D. Socializing among members

C. Voicing of disagreements

When preparing for an interview, reading social media profiles or "About" pages on a company's website can help you understand... A. The company's products and services. B. How previous employees felt about working at a company. C. Who holds important leadership positions. D. Recent achievements made by the company. E. Whether sustainability is a key value.

C. Who holds important leadership positions.

Task Environment

Customers, Competitors, Suppliers, Distributors, Strategic Allies, Employee Organizations, Local Communities, Financial Institutions, Government Regulators, Special-Interest Groups

For a manager, building an effective team requires work, but the payoff is... A. More responsibilities for you and other managers. B. Employees who will work overtime, often without expecting to be paid for it. C. Good relationships with others in the company, especially your superiors. D. A stronger, better-performing work unit.

D. A stronger, better-performing work unit.

Which scholar developed the global corporate social responsibility pyramid? A. Paul Samuelson B. Laurence Kohlberg C. Mary Parker Follett D. Archie Carroll

D. Archie Carroll

By understanding the competency gaps that are generally perceived by employers, you should... A. Believe in personal control of destiny. B. Seek high levels of achievement. C. Share diverse experiences. D. Be motivated to learn.

D. Be motivated to learn.

When managing her oil and lube service, Sabrina engages in the controlling function when she: A. Decides to open a second location across town. B. Partners with a petroleum brand on advertising and other discounts. C. Helps the service technicians get motivated to provide excellent customer service. D. Develops a loyalty reward program because the number of repeat customers has been declining.

D. Develops a loyalty reward program because the number of repeat customers has been declining.

Ravi, a supervisor, is known by his managers to be sharp in his decisions and has a good track record of meeting his goals. Ravi is a(n) ________ manager. A. Mentoring B. Efficient C. Visionary D. Effective

D. Effective

A committee investigating the impacts of health care reform on the organization is an example of a(n)... A. Virtual team. B. Informal group. C. Peer-to-peer network. D. Formal group.

D. Formal group.

Basheer operates a business that smooths and finishes poured concrete floors, sidewalks, driveways, and pool decks. Basheer has been observing and timing each task undertaken by his workers because he would like to increase their efficiency. Basheer is engaging in ________ management. A. Contingency B. Systems C. Quantitative D. Scientific E. Administrative

D. Scientific

While setting up their corporation, Amadi and Amir implement a system of governing their organization so that the interests of corporate owners and other stakeholders are protected. Amadi and Amir have set up a A. TQM system. B. Code of ethics. C. Business plan. D. System of corporate governance.

D. System of corporate governance.

Kendall frequently spots issues that will affect both her team in Sacramento and their counterparts in San Bernardino. Kendall plays a ________ role by setting meetings with both teams so they can work openly and coordinate smoothly. A. Leadership B. Relationship C. Maintenance D. Task

D. Task

A(n) ________ could be a collection of five employees who are studying industry pay scales, with the goal of making recommendations for adjusting pay grades within their company. A. Association B. Group C. Union D. Team

D. Team

Understanding how artificial intelligence, big data, and collaborative computing will impact your organization is the challenge of managing for... A. Globalization. B. Effectiveness. C. Strategic alignment. D. Technological advances.

D. Technological advances.

Selecting your management approach based on the situation and the people involved is applying... A. The quantitative viewpoint. B. The behavioral science approach. C. Evidence-based management. D. The contingency viewpoint. E. Total quality management.

D. The contingency viewpoint.

Efficiency is ________, while effectiveness is ________. A. Setting goals; using resources wisely B. Achieving results; investing in technology C. Using resources wisely; leading by example D. Using resources wisely; achieving results

D. Using resources wisely; achieving results

The Individual Approach

For Your Greatest Self-Interest Long Term, Which Will Help Others

The Utilitarian Approach

For the Greatest Good

What is a social audit?

a systematic assessment of a company's performance in implementing socially responsible programs, often based on predefined goals

General Environment

economic, technological, sociocultural, demographic, political-legal, and international

Sarbanes-Oxley Act

established requirements for proper financial record keeping for public companies and having established procedures and guidelines for audit committees