Principles of Management Exam 1

Which of these are forces within an organization's general environment?

-Demographic -Economic -Political-Legal -Sociocultural -Technological -International

Which of the following are keys to managing your career readiness successfully?

-Following a process -Personal reflection, motivation, commitment, and experimentation -Taking responsibility over managing your career

What are the two branches of quantitative management?

-Management science -Operations management

Identify the two theorists who contributed the most to the human relations movement.

-McGregor -Maslow

The Internet and World Wide Web allow almost any business to be global. What are two important results of this process?

-Small companies can get started more easily. -Small companies can maneuver faster.

What are primary skills that companies seek in top managers?

-The ability to motivate and engage others -A high level of energy -The ability to communicate

The quality-management viewpoint includes which concepts?

-Total quality management -Quality control -Quality assurance

Which of the following are components of total quality management (TQM)?

-Use customer and employee feedback -Emphasize continuous improvement -Involve every employee -Use accurate standards to identify and eliminate problems

What are two things an individual should consider learning about a company before going to a job interview?

-company mission and vision statements -company's core values and culture

what are the three largest gaps in career readiness employers see in college students applying for employment?

-critical/analytical thinking -written communication

A company's triple bottom line measures which aspects of its performance?

-environmental -financial -social

Issues with the classical viewpoint include that it:

-is overly mechanistic -fails to account for the importance of human needs -views humans as cogs in a machine

Select all of the true statements regarding Gary Hamel's thoughts on management:

-management innovation is essential to future organizational success -much of management theory is dated and doesn't fit the current realities of organizational life -we must look at management as a process, and then make improvements and innovation ongoing and systematic

Gary Hamel's thoughts on management:

-much of management theory is dated and doesn't fit the current realities of organizational life -management innovation is essential to future organizational success -we must look at management as a process, and then make improvements and innovation ongoing and systematic

What are the three viewpoints of the contemporary perspective of management?

-systems -contingency -quality-management

A company's external environment consists of which two environments?

-task -general

Which of the following are the key functions/roles managers must perform in order to create learning organizations?

-work to generate ideas with impact -build a commitment to learning -work to generalize ideas with impact

Which of the following defines an organization?

A group of people who work together to achieve some specific purpose

According to the systems viewpoint, what are three types of inputs?

Equipment Money People

____ management encourages managers to make facts and logic the foundation of their approach to decision-making.

Evidence-based

Sun-Jun and his sales team brought in 15 new clients in just one month. As the manager, Sun-Jun wants to share his personal satisfaction with the team and decides to take everyone out for lunch to celebrate their success. Which personal reward of practicing management does this demonstrate?

Experiencing a sense of accomplishment

Who is known as the "father of industrial psychology" because of his revolutionary ideas on studying human behavior in workplaces?

Hugo Munsterberg

A system is a set of _____ parts that operate together to achieve a common purpose.

Interrelated

Which managerial roles were identified by Mintzberg as interpersonal roles? (Check all that apply.)

Leader Liasion Figurehead

According to free-market economist Friedman, what is the only social responsibility of a business?

Making profits

Which of the four functions in the management process is dedicated to arranging tasks, people, and other resources to accomplish the work?

Organizing

Caliana manages the warehouse for United Processors Inc. At the beginning of each year, she determines the department goals for the next 12 months. Which of the four management functions is she performing when she sets these goals?

Planning

What are four of the groups that make up part of the task environment?

Strategic allies Government regulators Local communities Distributors

Identify the three principal organizations designed to facilitate international trade.

World Trade Organization International Monetary Fund World Bank

History shows that countries used to be concerned only with regulating their own economies. As times have changed, goods, people, and money now move more freely throughout the world. These changes reflect the idea of _____.

a global economy

Which of these organizations is considered for-profit?

a retail clothing store

What key to career growth did Jeff Bezos possess that motivated him to leave a stable lucrative job and create a start-up that became Amazon?

ability to take risks

When an organization is able to produce goods or services more effectively than competitors and thereby outperform them, it has achieved a competitive ______.

advantage

Millennials in the workforce:

are concerned about a corporation's ethics, motives, and methods want work/life balance expect more from the organizations they work for expect more from the organizations they do business with

A learned predisposition toward a given object is called a(n) _____.

attitude

The _____ viewpoint places emphasis on the importance of understanding the actions of humans and the motivation and encouragement of employees toward achievement?

behavioral

Which approach to management relies upon research in psychology, sociology, anthropology, and economics in order to develop theories about human behavior that can be used to provide practical tools for managers?

behavioral science

Major changes in temperature, precipitation, wind patterns, and similar matters occurring over several decades is known as _______.

climate change

A formal set of standards guiding an organization's actions is called a _____.

code of ethics

According to the ____ viewpoint, a management problem should be handled according to the individual and the environmental situation.

contingency

The managerial function of ______ involves monitoring performance, comparing it to goals, and taking corrective action when needed.

controlling

Running a company and protecting the interests of owners and other stakeholders is known as _____.

corporate governance

Today, it is stressed even more that companies go beyond just making a profit and take into consideration the environment and philanthropic initiatives. This is known as practicing ______.

corporate social responsibility

The ability to operate in different cultures is the definition of _____.

cross-cultural awareness

______ is a shared set of beliefs, values, knowledge, and patterns of behavior common to a group of people.

culture

Alison sells her one-of-a-kind, handmade beaded jewelry online. That means that Alison is involved in _______.

e-commerce

An organization's internal stakeholders consist of

employees, owners, and the board of directors.

A(n) _____ dilemma is a situation in which you have to decide whether to pursue a course of action that may benefit you or your organization but that is unethical or even illegal.

ethical

An organization's standards of right and wrong that influence employee behavior are referred to as _______.

ethics

Lisette is a Canadian manager working in a foreign country on assignment for her company. Lisette is therefore a(n) ______.

expatriate

People who are outside an organization but are still affected by the organization are called the ______.

external stakeholders

Purchasing _____ items increases the chances that your money will help provide a decent wage for the people who made them.

fair trade

Vondra believes that if her company created a problem for the local farm community by rationing water supplies, then her company needs to give those farmers grant money so they can get back on their feet. Vondra is advocating _____ corporate social responsibility.

for

A ______ organization's purpose is to make money by offering products or services.

for-profit

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a

functional manager.

Gerard is responsible for only one activity in his organization—the management of the human resources department. He would be classified as a...

functional manager.

Expanding operations in countries where verbal expressions and gestures do not have the same meaning illustrate one of the main challenges of managing for _______.

globalization

The trend of the world economy toward becoming a more interdependent system is referred to as _______.

globalization

Problems with using expatriate employees include:

high costs to the organization sending their employees overseas as expatriates early turnover failure to effectively manage the return of expatriates ultimately reducing the company's return on investment

Two overarching perspectives about management are the ________ perspectives.

historical and contemporary

Employees who have the ability to work well with others to get things done are said to have _____ skills.

human

Scientific management is the study of work methods to improve the productivity of _____.

individual workers

People who buy or sell stock illegally based on confidential company information are engaging in _____.

insider trading

Globalization is the trend of the world economy becoming a more _______ system.

interdependent

Alesha is looking for her first job as a marketing manager for a retailing company. When a recruiter asks her whether she has the technical skills for the job, what is he referring to?

job-specific knowledge for the position in retailing

Motivating, directing, and otherwise influencing people to work hard to achieve the organization's goals is the definition of which management function?

leading

A _______ organization actively creates, acquires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge.

learning

In order to build a _____ organization, managers must build a commitment to learning, work to generate ideas with impact, and work to generalize ideas with impact.

learning

According to Archie B. Carroll, the responsibilities of an organization can be arranged as a pyramid, with _____ at the base and _____ at the top.

making a profit; corporate citizenship

The classical viewpoint of management emphasizes ways to ______.

manage work more efficiently

Peter Drucker is credited with providing the first modern handbook on the subject of ______.

management

Operations management focuses on _____.

managing the production and delivery of an organization's products or services more effectively

What term is defined as the sense of belonging to and serving something that you believe is bigger than the self?

meaningfulness

One issue with the classical viewpoint is that it tends to view humans as cogs in a machine, thereby rendering it overly _____.

mechanistic

Wal-Mart is an example of a(n) ______ because it is a business with operations in multiple countries.

multinational corporation

The concept that a manager's influence extends far beyond the results that can be achieved by an individual acting alone is called the _____ effect.

multiplier

Management science is sometimes known as _____.

operations research

In business, a group of people who work together in an attempt to achieve some specific purpose is known as a(n) _____.

organization

Another way to describe ethnocentrism is as a narrow view in which people see things solely through their own perspective. This is called _____.

parochialism

The organizing function of management consists of arranging tasks, ______, and other resources needed to accomplish work.

people

The act of contributing money in order to benefit society is referred to as _______.

philanthropy

A _____ learning orientation is the desire to learn and improve your knowledge, soft skills, and other characteristics in pursuit of personal development.

proactive

According to Gary Hamel, management should be viewed as a(n) _____ to which ongoing improvements and innovation can be made systematically.

process

Quality control, quality assurance, and total quality management are all part of the _____ management viewpoint.

quality

The ability of a product or service to meet customer needs refers to _____.

quality

A company would rely on ISO 9000 to _____.

reduce manufacturing flaws

A manager's responsibility to take actions that benefit both society and the business is known as _____ responsibility.

social

A company's decision to move its operations out of the country will affect its employees, owners, suppliers, distributors, and everyone else who has an interest in the business. All of these groups together make up the company's _____.

stakeholders

The Six Sigma approach relies on _____ to help improve manufacturing processes.

statistical analysis

Dell Computer uses recycled and recyclable materials in its product and packaging design in an effort to minimize damage to the environment which will help future generations meet their own needs. Dell's efforts are an example of _____.

sustainability

The ten groups that present a company with its daily tasks to handle represent the company's _____ environment.

task

The "shrinking" of time and space as air travel and the electronic media make it easier for people of the world to communicate with one another refers to _____.

the global village

Administrative management is concerned with managing ________.

the total organization

Kurt is responsible for establishing organization-wide policies and strategies, and making long-term decisions that affect the organization as a whole. Kurt would be characterized as a _______ manager.

top

For which level of management are conceptual skills particularly important?

top managers

The World Trade Organization, the World Bank, and the International Monetary Fund are the three principal organizations designed to facilitate international _____.

trade

According to Fordham professor Hurley, there is not a crisis of ethics in business today but a crisis of _____.

trust

When forced to select between a US-produced product and a less expensive imported product, _____ of Americans say they would choose the cheaper option.

two-thirds

The ______ approach to solving ethical dilemmas involves ethical behavior being guided by what will result in the greatest good for the greatest number of people.

utilitarian

Mintzberg determined that managers tend to rely more heavily on ______ communication than ______ communication when conducting business.

verbal; written