Principles of Managenet

When Wal-Mart builds a distribution warehouse so that it can supply products to its stores within a 200-miles radius on almost a daily basis, we say that Wal-Mart has achieved:

a competitive advantage

The ability of a worker in the accounting department to prepare the organization's balance sheet is an example of:

a technical skill

Which of the following would be considered a "department" of an organization? a. research and development b. manufacturing c. sales d. marketing e. all of the above

all of the above

Which of the following is an example of a manager's use of the controlling function? a. monitoring the performance of individuals b. monitoring the performance of departments c. monitoring the performance of the company as a whole d. all of these

all of these

Which of the following is an example of an organization's diversity concerns? a. gender b. race c. age d. all of these

all of these

One of the biggest problems facing people who start small business is the lack of _____ skill(s).

conceptual and human

A manager monitors the work performance of workers in his department to determine if the quality of their work is "up to standard." This manager is engaging in which function?

controlling

When we say that the top managers of an organization are responsible for the performance of all of the departments of the organization, this is another way of saying that they have:

cross-departmental responsibilities

The measure of the degree to which the organization is achieving its goals is called:

effectiveness

The measure of how well the organization uses its resources to achieve its goals is called:

efficiency

Effective managers who choose the "right" organizational goals and have the skills to use the organization's resources are:

efficient

A market researcher in the Marketing department who has an extensive background in statistics is said to have human skills

false

Efficiency is a measure of the degree to which the organization's goal are appropriate for it to try to achieve

false

Organizational performance increase inversely with increase in efficiency and effectiveness.

false

The ability to understand, lead, and control the behavior of other people and to coordinate and motivate them is called conceptual skill

false

The lower the manager's position in the organization's hierarchy, the less time this manager will spend leading and controlling subordinates.

false

Top managers spend more time in leading than first-line managers do.

false

Top managers supervise first-line managers

false

Another term for grouping managers into the R&D department is to group them into the R&D:

function

When manager make good use of resources to achieve goals that are inappropriate for the organization, this is called:

high efficiency; low effectiveness

The ability to understand, lead, control people's behavior and to motivate them to perform tasks is called:

human skill

When a manger chooses the right goals but does a poor job of using the organization's resources to achieve these goals, this is called:

low efficiency; high effectiveness

All the following are examples of "input resources" for an organization EXCEPT: a. labor. b. raw materials. c. component parts. d. time needed to produce a given product. e. number of unites produced.

number of units produced

An important goal for the organization is to provide goods and services that customers want and are willing to buy

true

Based on the controlling function, managers should take action to try to improve performance when performance standards are not bring met.

true

Manager functions deal with how managers help the organization to make the best use of its resources in trying to achieve its goals

true

Organizations that operate in more than one country are called global organizations.

true

The first-line managers are also called supervisors

true

The organizational structure should help to motivate workers to work together to achieve organizational goals

true

The organizing function involves grouping workers into departments based on their job-specific tasks

true