Project Management Chapter 7 Execution - Integration & Quality Management Review

Which of the following are Executing processes (aka component processes) that map to the Integration Management Knowledge Area? -Acquire resources -Direct and Manage Project Work -Develop Project Charter -Manage quality -Develop team -Manage project integration -Manage project knowledge -Manage communications

-Direct and Manage Project Work -Manage project knowledge

Which outputs of project execution are found under multiple knowledge areas? -Project management plan updates -Change requests -Quality report -Deliverables -Project documents updates -Organizational process assets updates -Project team assignments -Issue log

-Project management plan updates -Change requests -Project documents updates -Organizational process assets updates

A matter under question or dispute that could impede project success is referred to as. -A problem -An issue -A conflict -None of the above

An issue

Examples of organizational process ____________________ include various policies and procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical documents that help people understand, follow, and improve business processes.

Assets

It is best for team members to discuss and archive lessons learned -At the start of the project -Throughout the life of the project -At the end of the project -At the start of the next project which is similar to the current one being completed

At the end of the project

The appropriate authority to approve project changes is -The Project Manager -The Project Sponsor -The Project Champion -Defined in the project plan

Defined in the project plan

This type of knowledge can be easily explained using words, pictures, or numbers and is easy to communicate, store, and distribute. -Project knowledge -Explicit knowledge -Implicit knowledge -Tacit knowledge

Explicit knowledge

The confrontation mode of conflict resolution is best used when both the task and the relationship are of low importance. T/F

False

The forcing mode of conflict resolution is most appropriately used when the task is of high importance and the relationship is of high importance. T/F

False

The knowledge areas of scope, schedule, cost, and risk management have tasks directly related to project execution T/F

False

What should be the potential concern for a project manager when the team members conform to the values or ethical standards of a group and there are no conflicting viewpoints on a project? -Laziness -Bullying -Groupthink -This is never a concern

Groupthink

A quality tool that includes the main categories of "To Do", "In Progress", and "Done" is called a -Cause-and-Effect Diagram -Fishbone Diagram -Kanban Board -Quality Audit

Kanban Board

_______________ can assist in ensuring and improving quality by improving work flow. a. Pareto b. Social styles c. Mind map d. Fishbone or Ishikawa

Kanban?

Which of the following are Executing processes (aka component processes) that map to the Quality Management Knowledge Area? -Direct and Manage Project Work -Manage project knowledge -Develop team -Perform quality assurance -Manage communications -Manage quality -Produce quality reports -Acquire resources

Manage quality

This type of knowledge is sometimes called informal knowledge. -Project knowledge -Explicit knowledge -Implicit knowledge -Tacit knowledge

Tacit knowledge

Which type of conflict often improves team performance? -Task-related conflict -Emotional conflict -Both task-related and emotional conflict -Neither task-related nor emotional conflict

Task-related conflict

It is best for team members to document lessons learned -At the start of the project -Throughout the life of the project -At the end of the project -At the start of the next project which is similar to the current one being completed

Throughout the life of the project

Kanban boards help visualize and improve workflow. T/F

True

One of a project manager's main jobs during project execution is collecting, assessing, and communicating work performance data T/F

True

The least desirable approach for handling conflict is the withdrawal mode. T/F

True

The main quality management task required during execution is quality assurance. T/F

True

The smoothing mode of conflict resolution is best used when the relationship is of high importance and the task is of low importance. T/F

True

What type of diagram, also called a fishbone or Ishikawa diagram, helps find the root cause of a quality problem? a. cause-and-effect diagram b. benchmarking chart c. quality control chart d. Pareto diagram

a. cause-and-effect diagram

When using the ____ mode, project managers directly face a conflict using a problem-solving approach that allows affected parties to work through their disagreements. a. confrontation b. congratulatory c. cooperative d. conciliatory

a. confrontation

The ____ mode can be viewed as the win-lose approach to conflict resolution. a. forcing b. bargaining c. compromising d. negotiating

a. forcing

A process for handling changes should be defined during project ____ as part of the project management plan a. planning b. execution c. initiation d. deployment

a. planning

When using the ____ mode to resolve conflicts, the project manager de-emphasizes or avoids areas of differences and emphasizes areas of agreement. a. smoothing b. dialectic c. antagonistic d. adversarial

a. smoothing

A quality ____ is a structured review of specific quality management activities that helps identify lessons learned, which could improve performance on current or future projects. a. assessment b. audit c. overview d. survey

b. audit

You get tested at a gym to see how your physical fitness compares to others your age. This is an example of ___________. a. peer pressure b. benchmarking c. quality control d. standard deviation

b. benchmarking

What is the name of a newer conflict-handling mode where decision makers incorporate different viewpoints and insights to develop consensus and commitment? a. compromise b. collaborating c. confrontation d. consensus

b. collaborating

Which of the following is not an example of a soft skill? a. motivation b. financial analysis c. team building d. leadership

b. financial analysis

Most project sponsors would say that the most important output of any project is a. good plans b. its deliverables c. a satisfied customer/sponsor d. good financial results

b. its deliverables

Some project managers like to assess team performance by using a technique known as MBWA, which stands for a. measuring by watching alertly b. management by wandering around c. management by wondering aloud d. measuring by work areas

b. management by wandering around

A common way to summarize work performance information is by using a(n) ____ report. a. evaluation b. milestone c. projection d. performance

b. milestone

_______________ includes all of the activities related to satisfying the relevant quality standards for a project. a. ISO certification b. Customer satisfaction c. Quality assurance d. Quality control

c. Quality assurance

Which of the following conflict handling modes do successful project managers use most often? a. compromise b. forcing c. confrontation d. smoothing

c. confrontation

A(n) ___________ log is a tool used to document, monitor, and track issues that need to be resolved for effective work to take place. a. running b. event c. problem d. issue

d. issue