Quality Management

Cost of conformance

This is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.

tree diagram

Tree diagrams show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples

Rule of Seven

component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered "out of control" in the project.

Quality Management Plan

plan defines how the project team will implement and fulfill the quality policy of the performing organization.

control chart

A quality control chart that maps the performance of project work over time.

Checklist

A simple approach to ensure that work is completed according to the quality policy.

Control Quality

An inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards.

internal quality assurance

Assurance provided to management and the project team.

External Quality Assessment

Assurance provided to the external customers of the project

Benchmarking

Comparing any two similar entities to measure their performance.

cause and effect diagram

Diagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.

System or process flowcharts

Flowcharts that illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process.

Affinity Diagram

This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.

ISO

The abbreviation for the International Organization for Standardization. ISO is Greek for "equal," while "International Organization for Standardization" in a different language would be abbreviated differently

cost of noncomformance to quality

The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality

activity network diagram

These diagrams, such as the project network diagram, show the flow of the project work.

design of experiments

approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome. Measures multiple variables

Matrix Diagrams

data analysis table that shows the strength between variables and relationships in the matrix.

Pareto Diagram

histogram that illustrates and ranks categories of failure within a project

quality assurance

management process that defines the quality system or quality policy that a project must adhere to.

quality metrics

operational definitions that specify the measurements within a project and the expected targets for quality and performance.

Statistical Sampling

process of choosing a percentage of results at random.

quality planning

process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.

cost-benefit analysis

process to study the trade-offs between costs and the benefits realized from those costs.

run chart

quality control tool that shows the results of inspection in the order in which they've occurred. The goal of a run chart is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge.

scatter diagram

quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line

work performance information

results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports.

trend analysis

science of using past results to predict future performance.

Seven Basic Quality Tools

seven tools are used in quality planning and in quality control: cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms, control charts, and scatter diagrams.

flow chart

show the relation between components, as well as help the project team determine where quality issues may be present and, once done, plan accordingly.

quality

the degree to which a set of inherent characteristics fulfills requirements