Quality Management Principles

ISO 9001-2015 requirements

1. Scope 2. Normative References 3. Terms and Definitions 4. Context of the Organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance Evaluation 10. Improvement

Juran's 10 steps to Quality Improvement

1. Set awareness for both the awareness of improvement and also the need for improvement. 2. Set goals for improvement. 3. Organize to meet the goals that have been set. 4. Provide Training 5. Implement projects aimed to solve problems. 6. Report progress. 7. Give Recognition. 8. Communicate results. 9. Keep score. 10. Maintain momentum by building improvement into the company's regular systems.

Three appropriate reasons to implement ISO 9000

1. To improve operations by satisfying ISO 9000 for documented processes and record maintenance. 2. To create or improve a quality management/ quality assurance system that will be recognized by customers worldwide. 3. To improve service or quality or the consistency of quality. 5. to conform to the requirements of one of more major customers (although adoption would be better motivated by internal considerations.)

Joseph M. Juran

3 basic steps to progress, juries ten steps to quality improvement, the pareto principle and the juran trilogy

List and explain the key elements of total quality- Long Term Commitment

Companies need to approach total quality as a whole new corporate culture with a complete new way of doing business to succeed, rather than only taking on total quality as just another management innovation.

ISO 8 PRINCIPLES

Customer focus,

DMAIC

Define, Measure, Analyze, Improve, Control

List and explain the key elements of total quality- Customer Focus

In a total quality setting, the customer is the driver. This applies to both internal and external customers.

List and explain the key elements of total quality- Freedom Through Control

Involving and empowering employees is a fundamental to total quality as a way to simultaneously bring more minds to bear on the decision making process and increase the ownership of the decisions that are made. The freedoms in a total quality setting are actually the result of well-planned and carried out controls.

PDAC

Plan, Do, Act, Check Customer Requirements is where it all begins

5 S Methodology

Sort, Set in Order, Shin, Standardize and Sustain

List and explain the key elements of total quality- Scientific approach

While it is true that people skills, involvement and empowerment are important in a total quality setting, they represent only a fraction of the equation. The other part of the equation is the scientific approach in structuring work and in decision making and problem solving that relates to work.

what is the role of iso

international organization of standards: being like a conductor of an orchestra to any independent companies. Helping businesses of all sizes to be more efficient and ensure their products meet the standards of their customers. A solid base , a common language in which humanity can rely on.

Juran's Three basic steps to progress

1. Achieve structured improvements on a continual basis combined with dedication and a sense of urgency. 2. Establish an extensive training program. 3. Establish commitment and leadership on the part of upper management.

Philip Cosby best known for his zero-effects management and prevention. QUALITY VACCINE

1. DETERMINATION 2. EDUCATION 3. IMPLEMENTATION

Crosby's Fourteen Steps to Quality Improvement

1. Make it dear that management is committed to quality for the long-term. 2. Form cross-department quality teams. 3. Identify where current and potential problems exist. 4. Assess the cost of quality and explain how it is used as a management tool. 5. Increase the quality awareness and personal commitment of all employees. 6. Take immediate action to correct problems identified. 7. Establish a zero defects program. 8. Train supervisors to carry out their responsibilities in the quality program. 9. Hold a zero defects day to ensure all employees are aware there is a new direction. 10. Encourage individuals to set both personal and team improvement goals. 11. Encourage employees to tell management about obstacles they face in trying to meet quality goals. 12. Recognize employees who participate. 13. Implement quality councils to promote continual communication. 14. Repeat everything to illustrate that quality is a never ending process.

List and explain the key elements of total quality- Obsession with Quality

All personnel at all levels approach all aspects of the job with how can we do this better. Companies that are obsessed with quality "good enough is never good enough."

List and explain the key elements of total quality- Unity of Purpose

In order to apply the total quality approach, organizations must have unity of purpose. Collective bargaining is about wages, benefits and working conditions, not about corporate purpose and vision. Employees should feel more empowered in a total quality setting, than in a traditionally managed setting, but the goal of total quality is to enhance competitiveness, not eliminate unions.

List and explain the key elements of total quality- Teamwork

Instead of using energy in workplace competitiveness with the colleagues, the energy should be used in continually making system improvements which is critical for a total quality company and way of business.

List and explain the key elements of total quality- Continual Process Improvement

Products are developed and services are delivered by people using processes within environments (systems). To continually improve the quality of products and services—which is a fundamental goal in a total quality setting—it is necessary to continually improve the processes that make up the organization's systems.

List and explain the key elements of total quality- Employee involvement

The basis for involving employees increases the likelihood of a good decision, a better plan, or a more effective improvement by bringing more minds to bear on the situation. not just any minds, but the minds closest to the work in quest. It also promotes ownership of the decisions by involving the people who will have to implement them. Empowerment means not just involving people but involving them in ways that make them have a real voice.

List and explain the key elements of total quality- Education and Training

The best way to improve people on a continual basis is education and training, which in turn is fundamental for total quality. Everyone is continually learning in a total quality organization.

List and explain the key elements of total quality- Strategically based

Total Quality organizations have a comprehensive strategic plan that contains at least the following elements: Vision, Mission, Broad Objectives, and activities that must be completed in order to accomplish the broad objectives. The strategic plan for a total quality organization is designed to give it a sustainable competitive advantage in the marketplace.

Explain the rationale for the total quality approach to doing business

Total quality is not just one individual concept. It is a number of concepts put together to form a comprehensive approach to doing business. Many people contributed in meaningful ways in the development of the various concepts that are known collectively as total quality.

List and explain the key elements of total quality-Peak Performance

When effectively implemented, total quality allows an organization to operate at peak levels. This means that personnel and processes operate at their best. Peak performance is essential for businesses that operate on a global level where competition is constant, intense and unforgiving.

Define the term quality

Whether a company is meeting or exceeding the customers expectations- Quality is a dynamic state associated with processes, people, products, services and environments that meets or exceeds expectations.

Benefits of being ISO certified

creates a standard for your business with the rest of the world.

What is total quality

is an approach to doing business that attempts to maximize an organizations competitiveness through continual improvement of the quality of its products services, people, processes and environments

TQM (Total Quality Management)

managemen systeme for customer-focused organization. all employees continuous improvement leadership dev partnership dev cultural alignment with the customer and technical tools (process analysis)