Quiz 1 Module 1 & 2

In 2015, outputs were 12,000 units with inputs of 1,000 labor hours. In 2016, outputs were 13,500 units with 1,200 labor hours. What was the productivity growth from 2015 to 2016?

-6.25%

According to the textbook, which of the following conditions need NOT be present for successful supply chain management:

Adversarial relationships

Baumol's Disease is best described by which of the following?

As economies become more service-oriented, then productivity growth declines.

One of the biggest issues facing franchising is:

Control problems

In services, quality is most closely tied to:

Customer satisfaction

All of the following are included in the five dimensions of service quality EXCEPT:

Expectations

The following is an example of the bullwhip effect:

GT incorrectly anticipates consumer demand resulting in stockouts at several popular retailers

Service distribution channels refer to:

How a service delivers its goods and services to customers

Which of the following is one of Maister's Laws of Service?

It's hard to turn things around if a customer becomes dissatisfied

Which one of the following is NOT a waiting time management technique?

Keep the line moving

The two most basic strategies for managing capacity are:

Level Demand strategy and chase demand strategy

Which of the following is NOT a primary activity of concern in service response logistics?

Management of inventory

Which of the following is a software system that can be used for managing inventory, purchases, and production schedules?

Material requirements planning (MRP)

Which of the following can happen because of the bullwhip effect?

Oversupply of goods leading to increased inventory costs

The term vertical integration means to

Own/buy your suppliers and/or customers

When customers arrive at a service in a random pattern, the __________ is used to describe the arrivals.

Poisson distribution

Which of the following strategies might help eliminate the bullwhip effect?

Reduction of safety stock. Reduction in the number of suppliers. Manufacturers knowing its customers' purchase plans

The number of customers per day an organization's service delivery systems are designed to serve within a certain time frame is referred to as:

Service Capacity

Which of the following statements is true?

Six Sigma was originally created at Motorola in the 1980s

One of the more crucial issues within supply management involves encouraging or helping the firm's suppliers to perform in some desired fashion. The term for this is _______________.

Supplier Management

Meeting the needs of current supply chain members without hindering the ability to meet the needs of future generations refers to:

Supply chain sustainability

Eatertainment is:

The combination of restaurant and entertainment elements

Which of the following service providers can help to get goods where they need to be in a timely fashion?

Trucking/Shipping companies Public warehousing firms Freight forwarders

When capacity exceeds demand, demand management techniques can be used to stimulate demand using all of the following EXCEPT:

Use of effective queuing configurations

Which of the following is an example of a pure service?

law firm