Quiz 2
Which of the following is not a primary activity? Sales and Marketing Customer Service Operations/Manufacturing Accounting
Accounting
Which of the following is NOT true of business processes? Generally involve more than one activity. Always involve an information system Always require an input and produce an output Generally require a repository of some form.
Always involve an information system
Creating new efficient business processes that integrate the activities of all departments in the value chain Business process design Value process design Lean manufacturing Analytical thinking
Business process design
Which or the following industries is currently experiencing the largest degree of rivalry? Patented prescription drugs Large finance Fast food Search Engine
Fast food
Based on the five forces model, Porter uses two dimension to determine competitive strategy. What are the dimensions? Domestic and export oriented; Cost and differentiation. Industry-wide and focus; Cost reduction and process efficiency. Industry-wide and focus; Cost and differentiation. Domestic and export oriented; Cost reduction and process efficiency.
Industry-wide and focus; Cost and differentiation.
It is difficult to know the impact of supporting activities such as research and development or HR on the value chain. Assessing _____ benefits is an unstructured decision making process. Exclusive Intrinsic Tangible Intangible
Intangible
One of the tasks in the HR function is finding suitable candidates for a position. Which of the following is true? It depends on the nature of the company whether finding candidates is a support or primary activity. Finding candidates is always a support activity Finding candidates is always a secondary function. Finding candidates is always a primary activity
It depends on the nature of the company whether finding candidates is a support or primary activity.
Integrated, cross-departmental business systems are necessary due to the _____ within the value chain. Linkages Attributes Order Separations
Linkages
A large retailer dominates the market for toys. It decides to require all its suppliers to ensure that they update the inventory system of that retailer whenever they deliver a supply of toys to the retailer. The large retailer uses information systems to Lock in buyers. Create a new product. Raise barriers to market entry. Lock in suppliers.
Lock in suppliers.
Which competitive strategy does IKEA use? Lowest cost within an industry segment Lowest cost across the industry Better products/services across the industry Better products/services within an industry segment
Lowest cost across the industry
An organization chooses to be a low cost leader for organic foods. What is the best way to describe its competitive strategy? Lowest cost within an industry segment Lowest cost across the industry Better products/services within an industry segment Better products/services across the industry
Lowest cost within an industry segment
The difference between the value that an activity generates and the cost of the activity is the _____ . Churn Revenue Outlay Margin Demand
Margin
According to Porter's Five Forces model, to determine organizational strategy you should consider all of the following except _____ . Threat of new entrants into market Bargaining power of suppliers Rivalry Threat of substitution Bargaining power or customers Past performance
Past performance
In the value chain, what is the term of the activities that are required but not directly add value to the company's products or services sold to the customers? Primary activities Secondary activities Ancillary activities Support activities
Support activities
Attempting to lock in customers with contracts is an example of establishing high _____ . Switching costs Enhanced service Allegiance Brand loyalty
Switching costs
In which ways can information system help companies gain competitive advantage? By establishing alliances. By raising barriers to market entry. By creating a new product. Though all of the above.
Though all of the above.
