Quiz #3
Only one task yet to accomplish: Share with me the phrase you learned - and that you'll use - to briefly explain to someone the core of emotional intelligence.Remember? It's the only thing I've asked you to memorize in this course. 2 Rs for US! (This question is going to be on quiz #3 too :-)Fill in the blanks - spell the words correctly - lowercase letters only.Emotional intelligence involves _____ and _____ emotions in _____ and _____.
Emotional intelligence involves RECOGNIZING and REGULATING emotions in OURSELVES and OTHERS.
When we are consciously and intelligently managing our emotions, we recognize that there are times when we should engage our emotions in reaction to a person/situation and there are also times when we should disengage from our emotions in reaction to a person/situation. a. True b. False
a. True pg. 68 - EIM
You have a rich emotional vocabulary and you make good predictions about what other people will feel. You know the relationships between emotions and what causes emotions. You obviously have the ability to: a. Understand Emotions b. Use Emotions c. Manage Emotions d. Identify Emotions
a. Understand Emotions pg. 52 -EIM
Weisinger discusses "distorted thinking" as a behavior that gets in the way of emotional management. A strategy for avoiding distorted thinking: a. eliminating rules on how others should act b. choosing your topic wisely, depending on the individual with whom you are conversing
a. eliminating rules on how others should act pg. 32 - EIW
Weisinger reminds us that which of the following is appropriate when managing anger at work? Select any that apply. a. take a "time out" from the situation b. inform your coworker or employee that you're getting angry c. collect your thoughts before moving ahead with a conversation
a. take a "time out" from the situation b. inform your coworker or employee that you're getting angry pg. 58 - EIW
In the week 9 - 10 Regulating the Emotions of Others video, Dr. Cherniss discusses the concept of "talking someone down." According to Cherniss, a key benefit of applying this strategy is: Select any that apply. a. the other person is given the opportunity to regulate his/her emotions b. you get the opportunity to share with the other person how YOU feel c. in reflecting on what is upsetting, the other person gets the opportunity to come up with their own solutions to a problem
a. the other person is given the opportunity to regulate his/her emotions c. in reflecting on what is upsetting, the other person gets the opportunity to come up with their own solutions to a problem vid.
You've been placed in a position where you need to calm a coworker who is overly anxious. According to Weisinger, best practices in calming this emotionally out of control person involves: Select any that apply. a. offer alternative perspectives of the situation b. offering the coworker something to drink c. ask coworker to speak more slowly
b. offering the coworker something to drink c. ask coworker to speak more slowly pg. 189 -EIW
If we are skilled in emotional intelligence, then we will rarely feel multiple emotions at the same time that seem contradictory. a. True b. False
*a. True pg. 58 - EIM
From a ESI perspective, "behaving as a good problem solver" is important to emotional management. According to Dr. Weisinger, a good problem solver: Select any that apply. a. thinks of life as a series of situations that require some kind of response b. sees problems as a normal part of life c. regularly reviews a written list of goal statements before addressing problem situations
*a. thinks of life as a series of situations that require some kind of response *b. sees problems as a normal part of life pg. 49 - EIW
A first step in managing the emotions of others is to understand your own emotions. a. True b. False
*b. False pg. 181 EIM
Weisinger presents the importance of "instructive statements." Considering instructive statements, they are most useful when giving direction to others. a. True b. False
*b. False pg. 36 - EIW
According to Caruso and Salovey, you can still be "a passionate person" and also manage your emotions, as long as you can: Select any that apply. a. lose control of thoughts and behaviors b. habitually suppress strong emotions or stop the reflection process c. think clearly when experiencing strong emotions
*c. think clearly when experiencing strong emotions pg. 70 - EIM
Answer each question separately. In your own words: Part 1. Describe what Caruso and Salovey mean when they use the term "what-if analysis." Part 2. Describe 1 workplace benefit to being able to engage in a "what if analysis. "
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Instructive statements are quite useful when we find ourselves in emotionally stressful situations. In your own words... Part I: Identify one benefit of using instructive statements when managing our own emotions. Part II: Identify one benefit of using instructive statements when managing the emotions of others.
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You and a coworker have been required to collaborate on projects over the last several years and have done so quite successfully. You enjoy your coworker's company, there is an ease of conversation and work flow between the two of you. You have even gotten together outside of the work venue several times. But... he/she habitually makes negative comments about ideas you discuss in team meetings. It makes you feel betrayed each time this situation occurs and embarrassed that you even brought up the idea in front of the rest of the team.You are choosing to use your EI skills to help your coworker behave differently in these team meetings. Based on learning the material associated with the following resources that were required in Unit II, in your own words list 4 steps that you would take in the process of helping your coworker to behave differently in these team meetings. Resources from week 9 & 10: Managing The Emotions of Others Topic Area: Managing Other People's Emotions excerpt, EI for Dummies, p. 114 - 120Helping Others Help Themselves chapter, EI at Work, p. 183 - 212 Step 1:Step 2:Step 3:Step 4:
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