Quiz 5 Combined
__________ is a permanent organization structure that draws from horizontal and vertical authority relationships.
A matrix structure
Which of the following statements about executive compensation is true?
All of the above statements about executive compensation are true.
Which of the following statements about the informal organization is true?
All of the above statements about the informal organization are true.
_____ is the settling of a labor-management dispute by having a third party make a binding decision.
Arbitration
__________ include insurance, pension plans, paid sick leave, childcare, and vacations.
Benefits
Which of the following statements about the committee structure is true?
Committees can be slow to reach a decision.
Which of the following statements about employee compensation is true?
Compensation is closely connected to performance appraisal.
_____ is the practice of giving authority and decision-making to lower-level managers.
Decentralization
_____ is the process of dividing the work and assigning tasks to workers.
Division of labor
Which of the following statements about the employee selection process is true?
During the initial job screening, the applicant usually completes an application form and has a brief interview of 30 minutes or less.
The _____, created by the 1964 Civil Rights Act, investigates and resolves charges of discrimination.
Equal Employment Opportunity Commission
One of the problems with setting up groups is the strong likelihood for the organization to experience decreased productivity.
False
Organization charts show the formal and informal relationships among people, jobs, and departments.
False
There is no way to embrace any one of the characteristics of a virtual corporation without embracing them all.
False
Though the informal organization may be a force in an organization, it has no real power; so managers don't need to worry much about it.
False
Which of the following statements describes one the strengths of group decision making?
Group decision making results in a higher-quality decision then individual decision making.
EEOC (Equal Employment Opportunity Commission)
Investigates and resolves charges of discrimination
_____ personnel have direct authority about product decisions; ______ personnel give expert advice in specialized areas.
Line; staff
Which of the following is NOT an advantage associated with matrix structures?
Managers can build large, permanent teams of specialists.
_____ provides new employees with information about company policies, salary and benefits, and parking. It also includes work rules and performance expectations.
Orientation
__________ is the assignment of various functions, such as human resources, accounting, or legal work, to outside organizations.
Outsourcing
The __________ Reform Act protects the retirement income of employees and retirees.
Pension
The Age Discrimination Act:
Prohibits age discrimination against those over 40 years of age
Which of the following is a type of off-the-job training?
Simulation training
_____ is the degree to which tasks are subdivided into smaller jobs.
Specialization
Which of the following statements about the managerial hierarchy is true?
The managerial hierarchy is also called the management pyramid.
Human Resources Management
The process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.
Collective Bargaining
The process of negotiating labor agreement
Arbitration
The settling of a labor-management dispute by having a third party make a binding decision.
Job Specification
The skills, knowledge, and abilities a person must have to fill a job
Union shop
The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period
Which of the following is NOT a key attribute of the virtual corporation?
The virtual corporation creates trust among its members.
A company that uses departmentalization groups jobs under the authority of one manager for the purposes of planning, coordination, and control.
True
A tall organization structure has many managerial levels and a long chain of command.
True
Cross-functional teams are made up of employees from about the same hierarchical level but different functional areas within the organization.
True
One of the most difficult challenges when merging two global companies is uniting the two company's organizational culture.
True
The informal organization can help the formal organization to achieve its goals.
True
The virtual corporation is one way that organizations can transform information technology into a competitive advantage.
True
Which of the following statements about unemployment compensation is true?
Unemployment compensation provides former employees with money for a certain period while they are unemployed.
Picketing
When union members carry signs and march near the entrance of their employer to publicize their view of the dispute and discourage customers
Managerial and professional employees are usually paid a fixed amount biweekly or monthly. This is called:
a salary
Recruitment involves
advertising in national publications and trade journals advertising in the local newspaper utilizing the Internet prospecting on college campuses NOT writing job descriptions
Employers set up _____ to expand job opportunities for women and minorities.
affirmative action programs
Which of the following factors affects an employee's compensation?
all of the above
Which of the following is NOT a commonly used method for departmentalizing a firm?
by managerial level
When a person at a lower level skips a level in the organization chart and consults his or her boss's boss, that person is said to be violating the:
chain of command
The disadvantages of group cohesiveness include:
conflict with other work groups in the organization
The number of people or subordinates that a manager effectively controls and directs is called the manager's span of:
control
Which of the following is NOT one of the main activities for a human resource manager?
coordinating marketing and production activities
A team made up of employees from about the same hierarchical level, but different functional areas of an organization is called a:
cross-functional team
Work group cohesiveness can benefit the organization by doing all of the following EXCEPT:
decreased resistance to change
A supervisor engaged in ______ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.
departmentalization
A supervisor engaged in __________ is grouping people, tasks, and resources into organizational units to facilitate the planning, leading, and control processes.
departmentalization
At your neighborhood Wendy's, some employees take and fill orders, others prepare food, a few clean and maintain equipment, and some supervise. This process of dividing work into separate jobs and assigning tasks to workers is called:
division of labor
The first type of training and development a new employee will be exposed to is:
employee orientation
A non-virtual corporation is a network of independent companies linked by information technology to share skills, costs, and access to one another's markets.
false
Job description refers to the specific location or office where a job is done.
false
Manufacturers often centralize production and decentralize their financial decision making.
false
Organization charts show the formal and informal relationships among people, jobs, and departments.
false
Unemployment compensation pays employees for lost work time caused by work-related injuries.
false
A company with a wide span of control and short chain of command is a _____ organization. A company with a narrow span of control and long chain of command is a _____ organization.
flat; tall
Kohber is a Swiss-company makes medical equipment. It recently purchased a company, which manufactures packaging for high-value drugs. Since it will run the packaging company as a separate division for its own use, it would seem that Kohber is departmentalized by:
function
One of the advantages of a wide span of control is:
greater organizational flexibility
Which of the following benefits do unions nearly always stress in an organizing campaign?
grievance procedures
Which of the following is an example of a trend in human resource management?
improving efficiency through outsourcing
An apprenticeship:
is accurately described by all of the above
One of the documents that help human resource planners find the right person for a specific job is a list of tasks and responsibilities required of the job. This document is known as a:
job description
The skills, knowledge, and abilities a person must have to fill a job are spelled out in a(n):
job specification
Typical staff positions are found in _____ departments.
legal and human resources
A __________ organization is a design with direct, clear lines of authority and communication flowing from the top managers downward.
line
An organic organization has:
lose departmentalization
The purpose of reengineering is to:
make sure that the company is operating at the post-conventional ethical level
The ______ refers to the levels of management within the organization. These levels usually conform to the shape of a pyramid.
managerial hierarchy
With an accelerated commission schedule, a salesperson:
may earn a 3 percent commission on the first $50,000 in sales and a 5 percent commission on all sales above $50,000
A __________ organization is characterized by a relatively high degree of job specialization, rigid departmentalization, many layers of management, narrow spans of control, centralized decision making, and a long chain of command.
mechanistic
A(n) _____ is a union that consists of many local unions in a particular industry, skilled trade, or geographic area and thus represents workers throughout an entire country.
national union
Robin Banyan applied for a job at Shane Printing, which is unionized. She was told that she need not join the union and did not have to pay union dues if she did not want to. Shane Printing's labor contract supports a(n) _____ shop.
open
A(n) _____ organization is characterized by a relatively low degree of job specialization, loose departmentalization, few levels of management, wide spans of control, decentralized decision making, and a short chain of command.
organic
A(n) _____ is a picture of the relationships among tasks and those employees given authority to do those tasks.
organization chart
__________ appraisals are comparisons of actual job performance with expected performance.
performance
Main activities of an HR manager
performance planning and evaluation training and developing employees recruiting and selecting employees organizational career management NOT coordinating marketing and production activities
Typical line positions are found in __________ departments.
production and marketing
Recruitment may involve all of the following EXCEPT:
prospecting on college campuses
CMI International, a composite plastic manufacturer, wants to improve its involvement with the community, so it has established a Community Involvement Office. To fill the positions within this office, the company will attempt to find and attract qualified applicants from the external labor market. This process is called:
recruitment
__________ is the attempt to find and attract qualified applicants in the external labor market.
recruitment
The goal of ______ is to redesign business processes to achieve improvements in cost control, product quality, and customer service.
reengineering
In an organization with a unionized labor force, the shop steward:
represents union members in complaints to management
A _____ strategy is a union strategy of conducting a strike at a critical plant that supplies parts to other plants.
selective strike
Many organizations that experienced success using problem-solving teams expanded the team concept to allow team members to have greater responsibility in making decisions, implementing solutions, and monitoring outcomes. These highly autonomous groups are called:
self-managed work teams
__________ training involves setting up a separate room with the equipment the trainees will be using on the job, like pilots training on a simulator.
simulation
Which of the following is a major building block for an efficient and effective organizational structure?
span of control
Protected classes
specific groups that are protected against employment discrimination
The ______ personnel provide advice and specialized support services to line managers.
staff
A company with a narrow span of control, which tends to have many managerial levels and a long chain of command, is said to have a __________ organizational structure.
tall
A __________ is a permanent separation arranged by the employer.
termination
In which of the following industries would you expect to find the most rapid growth of unionization?
the fast-food industry
Decentralization is usually desirable in a company when:
the firm is operating in a dynamic environment
Another name for the informal channel of communication used by the informal organization is:
the grapevine
An organization that has undergone reengineering has completely redesigned its business structures and processes in order to improve operations.
true
Departmentalization is the grouping of jobs under the authority of one manager for the purposes of planning, coordination, and control.
true
Division of labor is the process of dividing the work and assigning tasks to workers.
true
Human resource management is the process of hiring, developing, motivating, and evaluating people in order to achieve organizational goals.
true
Performance appraisals are comparisons of actual performance with expected performance.
true
Since Ibrahim Anguell has six subordinates reporting to him, his span of control is six.
true
The nature of the task and the location of the workers affect the size of a manager's span of control.
true
The selection interview is designed to test an applicant's communication ability and motivation.
true
The union and management agreement that allows non-union people to be hired but requires that they join the union after a probationary period creates the ______ shop.
union
When a union gets a sufficient number of authorization cards, it can ask the National Labor Relations Board for a:
union certification election
A research employee at the European Metabolic Diseases Group would have a boss at the company's European Research department and a boss at the company's European Metabolic Diseases product group. This would be in violation of:
unity of command
The _____ corporation is a network of independent companies linked by information technology to share skills, costs, and access to one another's markets.
virtual
The __________ corporation is a network of independent companies linked by information technology to share skills, costs, and access to one another's markets.
virtual
Recruitment may involve all of the following EXCEPT:
writing job descriptions