Quiz 8

The implementation phase of the ERP life cycle is also sometimes called the ________ stage. Select one: a. Go-Live b. shortest c. longest d. failure e. none of the above

a. Go-Live

________ is not a stage of the traditional ERP life cycle. Select one: a. Investigation b. Scope and Commitment c. Analysis and Design d. Acquisition and Development e. Implementation

a. Investigation

_____ is not an example of a vendor-driven ERP development methodology. a. Rapid-ERP b. FastTrack c. ASAP d. Total Solutions e. BIM

a. Rapid-ERP

The ___ have a specific knowledge about one or more of the business processes and help to coordinate and prioritize the different functional requirements of the new system. a. SMEs b. project team members c. module experts d. functional experts

a. SMEs

The ________ provide knowledge to embed business rules and input for interface and report design. Select one: a. SMEs b. IT gurus c. managers d. decision makers

a. SMEs

Increased market share is an example of a possible ________ that might justify implementing an ERP system. Select one: a. business goal b. project c. CSF d. process driver

a. business goal

Many projects fail because of a lack of ________ throughout the project. Select one: a. communication b. hardware c. consultants d. data e. all of the above

a. communication

The SDLC provides a systematic process for planning, ____, and creating an information system for organizations. a. designing b. purchasing c. managing d. financing e. visualizing

a. designing

ERP projects typically have high risks but also: Select one: a. high rewards. b. high ROI. c. long payback periods. d. easy go-live phases.

a. high rewards

In addition to having functional and technical skills, each team member must unnderstand the importance of _____. a. teamwork b. the hardware c. the software d. the data e. none of the above

a. teamwork

One important way of calming users' fears is with an aggressive ________ program. Select one: a. training b. replacement c. layoff d. vacation e. none of the above

a. training

Consultants may use scripts and ________ to help automate some of the more common tasks that occur during an implementation. Select one: a. wizards b. merlins c. consultants d. hardware e. none of the above

a. wizards

When the government wants to develop a new procurement tracking system for its military they would probably build it using: a. prototyping b. SDLC processes c. end-user development d. the ERP life cycle

b. SDLC processes

In the ________ phase of the traditional SDLC, the functional requirements have to be converted to system and process flow charts, user input screens, sample reports, etc. Select one: a. maintenance b. design c. implementation d. analysis e. investigation

b. design

Program management and project management are often used ________ but actually refer to two different things. Select one: a. casually b. interchangeably c. progressively d. interactively

b. interchangeably

The program manager must ________ all the different projects and make sure the overall business goals are being met. Select one: a. outsource b. link c. use d. offshore

b. link

In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward. Select one: a. traditional b. rapid c. object-oriented d. vendor driven e. none of the above

b. rapid

The PMO must be constantly evaluating ________, managing resources and the project schedule. Select one: a. software b. risks c. vendors d. hardware

b. risks

It is important that the project team has a ___ to work together. a. team wiki b. single location c. project leader d. project web site e. central data repository

b. single location

SMEs will have a hard time understanding how the new system is going to work until they see ________ flow through the system. Select one: a. process management scenarios b. their own data c. the system upgrades d. data migration

b. their own data

Changes in project scope or new functionality are often addressed through the research and development of a ________. Select one: a. new system b. white paper c. consulting company d. new organizational structure e. none of the above

b. white paper

The ________ needs to make certain that the project team activities stay synchronized and that progress is being made. Select one: a. partners b. users c. PMO d. change management team

c. PMO

In the traditional ERP life cycle a gap analysis should be conducted in the ___ stage. a. investigation b. scope and commitment c. analysis and design d. acquisition and development e. implementation

c. analysis and design

In the traditional ERP life cycle, by the end of the ________ stage, the team should have a prototype or sandbox of the ERP software up and running and accessible to the entire team, consultants, and SMEs. Select one: a. operations b. scope and commitment c. analysis and design d. acquisition and development e. implementation

c. analysis and design

When a company decides to implement an ERP system, a(n) ________ must be created that outlines the business goals to be achieved. Select one: a. awareness b. position paper c. business case d. white paper e. committee

c. business case

When a company decides to implement an ERP system, a(n)___ must be created that outlines the business goals to be achieved. a. awareness b. position paper c. business case d. white paper e. committee

c. business case

System failures often occur when not enough attention is devoted to ________ management from the beginning. Select one: a. upper b. lower c. change d. shrinking e. none of the above

c. change

To keep the costs down and also to minimize the chance of surprises, it is generally a good rule of thumb to minimize the number of: Select one: a. purchases. b. customizations. c. embedded processes. d. special tools.

c. embedded processes

If a sales manager developed a Microsoft Access database to help his salespeople track their customer contact information, this would be an example of an application developed using: Select one: a. prototyping. b. SDLC processes. c. end-user development. d. the ERP life cycle.

c. end-user development

Hardware and software are acquired and installed in the ____ of the traditional SDLC life cycle. A. maintenance b. design c. implementation d. analysis e. investigation

c. implementation

When a key project member leaves in the middle of the project, it is important that there is a process in place to transfer their ________ to their replacement. Select one: a. files b. scope document c. knowledge d. functional requirements document

c. knowledge

The ____ understand the ERP functionality and will make the new system do what it is supposed to do. a. SMEs b. project team members c. module experts d. functional experts

c. module experts

The ___ approach to ERP system conversions is the least disruptive conversion approach. a. direct cutover b. pilot c. phased d. parallel e. none of the above

c. phased

The PMO will also have to make sure that ___ are in key positions. a. salesperson b. individual contributors c. team players d. executives

c. team players

The PMO will also have to make sure that ________ are in key positions. Select one: a. salespeople b. individual contributors c. team players d. executives

c. team players

Because of the integrated nature of ERP systems, having good ____ is one of the most important factors in successful projects. a. attorneys b. executives c. teamwork d. consultants e. all of the above

c. teamwork

The most critical success factor for ERP systems is to have a solid commitment of the: a. consultants b. IT department c. top management d. end users

c. top management

ERP projects often take a few ____ to implement so to management may forget some of the key benefits of the system. a. days b. months c. years d. decades e. none of the above

c. years

The ERP life cycle is often just as rigorous as the traditional ________ life cycle. Select one: a. network b. project c. BIM d. SDLC

d. SDLC

The PMO will probably report to the Project Executive and the: Select one: a. vendor team. b. change management office. c. owners. d. Steering Committee.

d. Steering Committee.

The primary task of the ____ phase of the traditional SDLC is to determine the user requirements of the new system. a. maintenance b. design c. implementation d. analysis e. investigation

d. analysis

Because SMEs usually only understand a small component of the ERP implementation, they will need to be trained on project process and: a. functions b. changes c. modules d. methodology

d. methodology

Compared with the traditional SDLC, the ERP life cycle is more focused on reengineering organizational ________ and change management. Select one: a. decisions b. products c. practices d. processes e. functions

d. processes

The PMO must balance the project ____, resources and time. a. functions b. growth c. technical requiremets d. scope

d. scope

In the _____ phase of the traditional SDLC, the team should do a thorough analysis of the costs and benefits of the proposed system. a. maintenance b.design c. implementation d. analysis e. investigation

e. investigation

The SDLC uses a(n) ________ approach for problem solving. Select one: a. direct b. heuristic c. logical d. technical e. system

e. system

Most ERP vendors and consultants try to compete against each other by having different: Select one: a. databases. b. application servers. c. implementation methodologies d. APIs. e. GUIs.

implementation methodologies.