Quiz 8 - Chapter 8
Product life cycle management improves productivity by connecting people across product development and manufacturing organizations with the product and process knowledge they need to succeed.
True
Which of the following enterprise resource planning system solutions is the most expensive to implement and support?
Tier I
_____ enterprise resource planning system solutions are highly complex.
Tier I
An organization has an annual revenue of $30 million and it has several branches in Arizona. Which of the following enterprise resource planning (ERP) vendors will target this organization?
Tier III
Which of the following enterprise resource planning system solutions is the least expensive to implement and support?
Tier III
Which of the following is the objective of customer relationship management (CRM) software?
To capture data about every contact a company has with a customer through every channel and to store it in the system
Identify the goal of an enterprise resource planning (ERP) system.
To enable easy access to business data and create efficient, streamlined work processes
Which of the following is the goal of supply chain management?
To reduce the overall investment in inventory, decrease costs, and improve customer service
A business process is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer.
True
An enterprise resource planning system is a set of integrated programs that manages a company's vital business operations.
True
Financial statements for tax purposes and reports for shareholders can be created once the organization's books are closed for an accounting period.
True
Small and medium-sized enterprises (SMEs) may face potential problems in integrating the hosted products of different vendors in a hosted software model.
True
Some enterprise software vendors are providing the hosted software model for small and medium-sized enterprises (SMEs) to help customers acquire, use, and benefit from the new technology.
True
Juan refineries is a subsidiary of Seashell oil in California. It produces petroleum jelly, fertilizers, pesticides, and other petroleum-related products. This is an example of _____.
process manufacturing
Which of the following is true of tier I enterprise resource planning vendors?
They target large multinational firms with facilities in multiple locations.
How are small and medium-sized enterprises (SMEs) benefited by the hosted software model?
SMEs can experiment with powerful software capabilities without making a major financial investment.
Which classification of enterprise resource planning vendors can take years for implementation across multiple locations?
Tier I
A space shuttle manufacturing firm was awarded a contract to build a spaceship for NASA. The firm required a programming environment to assist in the creation, analysis, and modification of the construction and layout of the spaceship. They also wanted to create a database that would describe the space shuttle. Which of the following tools would have been most useful to the firm in this scenario?
A computer-aided design software
Which of the following organizations is a discrete manufacturer?
A plane turbine manufacturing company in South Africa
Which of the following is true about small and medium-sized enterprises (SMEs) that use the hosted software model?
SMEs will have to dispose of the software without large investments if it misses expectations.
Which of the following enables rapid consolidation of financial data across multiple organizational units and countries?
A well-implemented enterprise resource planning system
Which of the following enables global organizations to work as a single team to design, produce, support, and retire products, while capturing best practices learned along the way?
An effective product life cycle management system
Lois & Loic Inc., a multinational company, has 56 offices all over North America with more than 800 employees. The organization's accounting, purchases, sales, and employee payrolls are generated on separate systems. The organization finds it difficult to obtain the financial statements for tax purposes and the reports for shareholders at the end of a given fiscal period. Also, the employee incentives are not processed as the financial data is scattered on different systems. Which of the following will help the organization in acquiring accurate, consistent, detailed, and up-to-date financial data?
An enterprise resource planning system
Which of the following provides improved access to quality data for operational decision making, elimination of costly and inflexible legacy systems, and simplified consolidation of financial data?
An enterprise resource planning system
_____ eliminates the problems of missing and inconsistent information caused by multiple transaction processing systems that support only one business function or one department in an organization.
An enterprise system
_____ is used to ensure that business transactions are processed efficiently and accurately and that the resulting information can be accessed by end users and managers in all business areas.
An enterprise system
Which of the following is true about open-source enterprise resource planning (ERP) system software?
An open-source ERP system software's source code can be modified easily.
Which of the following key features of a customer relationship management (CRM) system has the ability to evaluate customer data to identify ways to increase revenue and decrease costs and identify the firm's "best customers"?
Analysis
How does an enterprise resource planning (ERP) system achieve its goal of enabling easy access to business data and creating efficient, streamlined work processes?
By building a single database that is accessed by multiple software modules
How is the benefit of reduced costs achieved in a product life cycle management system?
By limiting the number of product components through standardization
How is the benefit of reduced time to market achieved in a product life cycle management system?
By reducing scrap and rework through improved processes
Which of the following can increase the productivity of a designer, improve the quality of design, and create a database that describes a product?
Computer-aided design
_____ is the use of software to assist in the creation, analysis, and modification of the design of a component or product.
Computer-aided design
A space shuttle manufacturing firm was awarded a contract to build a spaceship for NASA. The firm used various tools to build the spaceship. It required a software to analyze the robustness and performance of the shuttle. It also required a software to simulate the spaceship's performance. Which of the following tools would have helped the firm with its requirements?
Computer-aided engineering
_____ is the use of software to analyze the robustness and performance of components and assemblies.
Computer-aided engineering
_____ software supports the simulation, validation, and optimization of products and manufacturing tools.
Computer-aided engineering
A robot manufacturing company in Southeast Asia undertakes a government project to produce multi-utility robots. It requires a software to control the machine tools and processes needed to manufacture robots. Identify which of the following can help the company in this scenario.
Computer-aided manufacturing
_____ is the use of software to control machine tools and related machinery in the production of components and products.
Computer-aided manufacturing
_____ is a key feature of a customer relationship management (CRM) system that provides the ability to track data on individual customers and sales leads and then access that data from any part of the organization.
Contact management
_____, a key feature of a customer relationship management system, is the ability to aid customer service representatives so that they can quickly, thoroughly, and appropriately address customer requests and resolve customer issues while collecting and storing data about those interactions.
Customer support
Which of the following is an advantage of the hosted software model?
Decreased total cost of ownership
Zona pharmaceuticals is a global pharmaceutical firm based out of Texas. It employs 3200 people who work all over the United States. The firm decides to implement an enterprise resource planning management system to support product innovation and to reduce the time to market of a set of new products. Which of the following suggestions should be followed by the firm to avoid any cause for a failed enterprise system implementation?
Define metrics to assess project progress and identify project-related risks.
Dove, a famous book publisher has decided to publish a new book in the international market. He needs to determine the interest readers may have in his new book, and he needs to determine the pricing and advertising strategies accordingly. Which process of supply chain management can help the publisher determine the number of books to print?
Demand planning
Which of the following is a process that is part of supply chain management that determines the market for a company's products by taking into account all the factors that can affect consumer choices, including pricing, promotions, and advertising activities?
Demand planning
_____ is the production of distinct items that can be decomposed back into their basic components.
Discrete manufacturing
Heims is an automobile manufacturing company. When the sales team in the company gets an order, the information reaches all associated departments. The employees in those departments are then given selective access to the records that have to be updated. Identify the system that is used in this scenario.
Enterprise resource planning system
_____ are designed to deal with differences in currencies and fluctuating currency exchange rates, which can cause additional problems in consolidating financial data.
Enterprise resource planning systems
A customer relationship management (CRM) system helps match the capabilities of an organization's information systems to its business needs.
False
Enterprise resource planning (ERP) systems work directly with manufacturing machines on the production floor.
False
In supply chain management, demand planning improves the customer experience and increases customer satisfaction.
False
Small and medium-sized enterprises (SMEs) face high implementation risks when they use the hosted software model.
False
Which of the following is true of the hosted software model?
It aims to help customers benefit from new technology while avoiding much of the associated complexity and high start-up costs.
Which of the following is true about an enterprise system?
It employs a database of key operational and planning data that can be shared with authorized users across the organization.
Which of the following is true of an enterprise resource planning (ERP) system?
It offers integrated software from a single vendor to meet global competition by helping executives manage product flow while controlling cost and handling customer interactions.
Which of the following is a benefit of an enterprise resource planning (ERP) system?
It provides an opportunity to upgrade and standardize the technology used in an organization.
Which of the following is an example of process manufacturing?
Koing Inc. is a soda manufacturing firm based in Beijing.
_____, a supply chain process, establishes a network of warehouses for storing products, chooses carriers to deliver products to customers, and schedules carrier pickups so that products are delivered to the customers or warehouses on a timely basis.
Logistics
Identify the supply chain management process that produces, tests, packages, and prepares products for delivery.
Manufacturing
_____, a key feature of a customer relationship management (CRM) system, has the ability to capture and analyze all customer interactions, generate appropriate responses, and gather data to create and build effective and efficient marketing campaigns.
Marketing automation
Identify a disadvantage of the hosted software model.
Potential availability and reliability issues
_____ is the production of goods that are the result of a chemical process and cannot be easily decomposed back into their basic components.
Process manufacturing
_____ is an enterprise business strategy that creates a common repository of product information and processes to support the collaborative creation, management, dissemination, and use of product and packaging definition information.
Product life cycle management
_____ software provides support for the key functions of configuration management, document management, engineering change management, release management, and collaboration with suppliers and original equipment manufacturers (OEMs).
Product life cycle management
Which of the following generates design and process documents, bill of material definitions, product attributes, product formulations, and documents needed for FDA and environmental compliance?
Product life cycle management software
_____, a key feature of a customer relationship management system, is the ability to organize data about customers and sales leads, prioritize potential sales opportunities, and identify appropriate next steps.
Sales management
Which of the following is a process of supply chain management that chooses suppliers and establishes contract terms to provide the raw material needed to create a product?
Sourcing
Which of the following manages materials, information, and financial resources during the transition from manufacturer to wholesaler to retailer to consumer?
Supply chain management
_____ includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished products to customers.
Supply chain management
An automobile manufacturing firm employs product life cycle management (PLM) software to develop a new automobile chassis. It uses computer-aided design (CAD), computer-aided engineering (CAE), and computer-aided manufacturing (CAM) to help produce and analyze the performance of the chassis. Identify a true statement about this scenario.
The model of the chassis is generated using CAD and its performance is verified using CAE.
A(n) _____ software automates and integrates the functions of sales, marketing, and service in an organization.
customer relationship management
Soyan Inc., an armored-vehicle manufacturer based in Arizona, manufactures light to semi-light utility vehicles with armors that are used in war zones, disaster-struck areas, and harsh terrains. The company is a _____.
discrete manufacturer
A(n) _____ operates via an integrated database, using one set of data to support all business functions.
enterprise resource system
A large multinational firm with facilities in the United States and Mexico City has an annual revenue of $3 billion. This firm will be targeted by _____ enterprise resource planning (ERP) vendors.
tier I
Ezibay is a medium-sized firm with an annual revenue of $75 million. This firm will be targeted by _____ enterprise resource planning (ERP) vendors.
tier II
In the context of enterprise resource planning (ERP) vendor classification, _____ vendors target medium-sized firms with annual revenue in the $50 million to $1 billion range operating out of one or more locations.
tier II
