Quizlet

50. A proofreader making sure every word in a document is spelled correctly is an example of quality management at which of the following levels:

Job/Performance

32.Quality management must begin at which level of a company?

Leadership

43. Quality management must begin at which level of a company?

Leadership

.People who say they live by certain values but in reality do not are called

hypocrites

13. Quality management is a:

philosophy.

38.Quality management is a

philosophy.

27.Fairness and justice are essential to an ethical

workplace culture.

29.One of the most important characteristics of a quality good is:

reliability.

44.One of the most important characteristics of a quality good is

reliability.

46.A good that is easy to fix and maintain is said to be

serviceable.

23.Which of the following is a result of maintaining a code of ethics:

Improved employee loyalty

28.How can HR managers foster fairness in the hiring process?

By using the same hiring process for all applicants

35.Which of the following is a factor that keeps quality at the forefront of the modern business world:

Consumer pressure

48.Which of the following is a factor that keeps quality at the forefront of the modern business world:

Consumer pressure

33.Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates which important characteristic of quality service providers?

Empathy

47.Dan likes his eye doctor because she is caring and shows concern for him as an individual patient. This illustrates which important characteristic of quality service providers?

Empathy

34.A product that is useful and performs its job well demonstrates which of the following components of quality:

Excellence

A product that is useful and performs its job well demonstrates which of the following components of quality:

Excellence

16.How can hiring and firing present conflicts of interest for HR managers?

HR managers may feel pressured to hire friends and family members over strangers.

45. Which of the following is a potential benefit of implementing quality management:

Increased consistency

12.Which of the following is a true statement regarding quality management:

It is an ongoing process.

37.Which of the following is a true statement regarding quality management:

It is an ongoing process.

31.Which of the following is a benefit of implementing ethics training in the workplace:

Less legal compliance

26.Which of the following is a characteristic of an open-door policy:

Managers and employees are able to engage in discussions.

21. Which of the following is a system that focuses on preventing defective products from being created in the first place:

Quality assurance

41.Which of the following is a system that focuses on preventing defective products from being created in the first place:

Quality assurance

20.Which of the following is a process that weeds out defective products after they've been created:

Quality control

39.Which of the following is a process that weeds out defective products after they've been created:

Quality control

40.Which of the following is a true statement regarding quality management and the environment:

Quality-management plans should create environmentally sustainable processes and products.

49.Which of the following is a true statement regarding quality management and the environment:

Quality-management plans should create environmentally sustainable processes and products.

List the five functions of management.

The five functions of management are planning, organizing, staffing, directing, and controlling.

What is staffing?

The staffing function of management ensures that a business has the right people working in the right job positions at the right times.

What activities are included in the staffing process?

The staffing process includes determining need, recruiting, screening, interviewing, selecting, onboarding, training,developing, and developing compensation plans

18.How are human resources managers like moral "compasses"?

They guide employees toward ethical behavior.

19.Employees are expected to act with honesty, integrity, and a customer-service mindset at all times."

This is an example of an organizational code of ethics.

36.When a customer considers a product to be worth the money s/he spent on it, the product demonstrates which of the following components of quality:

Value

9.When a customer considers a product to be worth the money she spent on it, the product demonstrates which of the following components of quality:

Value

30.Which of the following is a targeted interview question that could help an HR manager assess a job applicant's ethics:

Would you lie to someone if a manager asked you to?

17.An HR manager is considering two different health care plans for his company. One is significantly cheaper but covers fewer medical conditions. This is an example of an ethical dilemma related to

compensation.

Insubordination, poor attitude, inappropriate language, are all reasons for _ in the workplace

conflict

15.Josh is an HR manager at Greenbriar Solutions. His manager is pressuring him to hire a man instead of a woman for an open position because he fears that the woman will leave in a few years to start a family. This is an example of an ethical dilemma related to

discrimination.

11.Human resources managers often walk a fine line between

doing what is best for the organization versus doing what other employees or managers want them to do.

14.Compensation; race, gender, and disabilities; hiring and firing; and employment laws are all examples of issues that present __________ for HR managers.

ethical dilemmas

22.According to the Sarbanes-Oxley Act of 2002, all public companies must disclose their organizational

ethics code.

25.Training, continuing education, rewarding ethical behavior, leading by example, and maintaining an open-door policy are all ways to ensure adherence to an

ethics code.

Obtaining adequate documentation, interviewing all witnesses, and recommending appropriate consequences are all steps in a(n)

ethics violation investigations

Any kind of unwelcomed behavior that is carried out for the purpose of irritating or intimidating another person is called

harassment

24. The cost associated with throwing out defective products as they come off the production line is a(n) __________ cost.

internal failure

10.Which of the following individuals is an example of a whistleblower:

jake reported that he witnessed a senior manager harassing a new employee.

42.Making changes in the organization as a means of maintaining quality is an example of

quality improvement.