Quizzes

Parenting is a hard job! There is often tension between parents and children which results in conflict. What type of parenting includes a pattern that enables both the expression and management of difference in a way that is constructive and productive for family life and human development? Authoritative parenting Permissive parenting Submissive parenting Negotiation parenting

Authoritative parenting - Authoritative parenting is not tyrannical or punishment-oriented. Instead, children are given guidelines that are clear and, as such, can be easily discussed when overstepped.

What type of face allows one to be left alone and be free from interference? Autonomy Individual Authority Secluded

Autonomy - Autonomy face can also include having authority and responsibility, or feeling that others trust you to do the right thing.

Which term refers to the identification of the questions that the parties in a conflict want to work out? Frame the issue Listing Option generation Storytelling

Frame the issue - By framing the issue, or identifying the challenges the parties need to work out, parties gain ownership over the issues they'll be discussing and a detailed plan can be set out to resolve them.

It is possible to decrease tensions using the GRIT (Graduated and Reciprocated Initiatives in Tension Reduction) method. Which statement describes the theory represented by this method of conflict management? It is possible to agree to disagree and walk away It is possible to resolve conflict using force and manpower It is possible to de-escalate tension by requiring both parties to give up something in the process It is possible to de-escalate tension through a series of unilateral initiatives

It is possible to de-escalate tension through a series of unilateral initiatives - De-escalating tension is a critical step for bringing parties back to the table to find a mutually beneficial solution.

Why do people need conflict in their lives? To be able to practice resolving it To demonstrate our conflict resolution skills to others To be able to identify people who are destructive To keep emotional explosions and hurt feelings from happening

To keep emotional explosions and hurt feelings from happening - Conflict is needed so that it can be resolved. If conflict does not occur, frustration will eventually manifest itself as an outburst of feeling/emotions.

During conflict, when you say something that directs or suggests a particular outcome, you are exerting a type of pressure. What is this pressure that you exerting over the interaction called? Suggestion Monologue Control Display

Control - By steering the direction of the conflict to a particular outcome, you are exerting a form of control over the situation.

Which context consists of the set of beliefs and practices of a group of people who share certain characteristics? Immediate context External context Cultural context Devisive context

Cultural context - This is correct because the definition of culture involves a "group of people who share a common set of beliefs and practices."

During the introduction period of a meeting, the attendees began to describe their families. One attendee said that her family consisted of her "sisters," who were her best friends but were not related to her by blood. What type of family does this describe? Emotional Nuclear Adopted Lineal

Emotional - This family is close, but not a traditional family. It is linked by emotion and shared experiences.

Anger, happiness, and grief are all examples of reactions beyond our control. These reactions have a definite impact on our conflict positions. What are these examples of? Emotions Logics Positions Sides

Emotions - Emotions can heavily impact the positioning of the parties in a conflict situation.

Which term describes the desire to be treated with honor and respect as they are defined by your culture? Cultural context Face Leveling Implicational

Face - How "face" is recognized varies significantly from culture to culture. Being treated with honor and respect in one culture may appear informal or even disrespectful in another.

What term is defined as "a set of coordinated practices in which communicators build, maintain, protect, or threaten personal dignity, honor, and respect"? Reputation Facework Brand Respect

Facework - Remember that the concept of "face" is closely connected to our feelings of being treated with dignity, honor, and respect.

Even though Amy and Rory were in a heated argument, they were respectful of one another. When Rory stopped talking, Amy pushed him to identify what was necessary for him to accomplish in the negotiations. Which step is this in the conflict process? Clarify perceptions Build shared positive power Generate options Focus on individual and shared needs

Focus on individual and shared needs - In the example above, one can see that despite the emotions involved, Amy focused on the argument at hand and what was essential in order to come to a resolution.

What type of anger happens when you are unable to achieve a goal but you cannot blame another person for it? (For example, you want to finish your homework, but activities around the house stop you from accomplishing this.) Reproach Pure anger Blame Frustration

Frustration - As it says above, frustration is most tied to when a problem is recognized, but the blame cannot be ascribed to a single person or group of people.

According to Dudley Weeks, which step in the conflict resolution process details information about the time and location of the interaction? Step 6: Generate Options Step 4: Build Shared Personal Power Step 3: Focus on Individual and Shared Needs Step 1: Create an Effective Atmosphere

Step 1: Create an Effective Atmosphere - By setting a specific time and location for interaction, both parties can agree on when and where to meet, putting them on an even footing.

Conflicts that are caused by unequal power and authority are called what? Structural Value Relationship Interest

Structural - Most positions of power are present because of a system or structure, hence the term.

Every family will find a way to manage the inevitable differences that occur in everyday life. What type of method is used when family members remove the person from the problem, focusing on solving a problem rather than on correcting someone's behavior? Acceptance Elimination of threat Blame Distraction

Acceptance - By accepting that something unwanted was done, the participants can analyze the problem itself more effectively because the emotional reaction to the person who created the problem is more or less removed.

TeLesha was proud of the fact that she did not get into conflicts with the other girls in her group of friends. They could always count on her to agree with them or to do what they want to do. What type of conflict style is she using? Compromise Competition Accommodation Avoidance

Accommodation - Accommodation is giving in; avoidance is not addressing the issue; competition and compromise involve advocating for something you want, as opposed to giving in to the other side's demands.

Granny was a master of interpreting what was going on in her son's family. She was quick to understand and adjust her approach to their actions and their goals and to work with them toward resolution. What pattern of managing conflict was Granny exhibiting? Resolution Adaptability Control Empowerment

Adaptability - By adapting in this way, Granny was able to personalize her approach to conflict for each party, making it more effective.

Adrianne knew that Dean had not meant what he had just said. After giving his actions some thought, she came to the conclusion that his nastiness was a result of his having to work too much overtime. Adrianne's process of explaining his actions is called what? Delineation Assigning Attribution Blaming

Attribution - In this situation, Adrianne has examined the situation and concluded that what Dean said was neither her fault nor his. She attributes it to possible frustration at having to work too much overtime.

Different people have different styles of conflict. When people view conflict as negative and seek to ignore what is happening, they can be said to use what style of conflict? Avoiding Competing Allowing Accommodating

Avoiding - Conflict avoidance is rarely a successful long-term strategy.

Sarah and Corey had been arguing all day. Sarah finally sat down, sighed, and said to her friend, "He is impossible when we argue like this. He just cannot listen to reason and his temper is hard to handle. If he would listen to reason, we would not be in this mess." Sarah was placing the responsibility of the conflict on Corey and was placing what on him? Confusion Logic Praise Blame

Blame - When we assign blame in a conflict, it is rare that one person (as in the above example) is entirely at fault. Conflicts are generally more complex.

Our personal connections create a set of perceptions, meanings, beliefs, attitudes, emotions, and values that affect our behavior. When we act inconsistently with these perceptions, we create confusion and conflict. What type of inconsistency does this example reflect? Interpersonal Cultural Team Cognitive

Cognitive - Our thoughts, feelings, and behaviors are part of a complex cognitive system consisting of a network of conceptual connections constructed over a lifetime of interaction in social worlds. These connections create a set of perceptions, meanings, beliefs, attitudes, emotions, and values that affect behavior. Cognitive systems are like pools of resources that help us navigate the situations we encounter on a daily basis. We act in accordance with these resources, and our actions, in turn, influence the cognitive system.

What term describes participants who work toward common goals or win-win solutions that require cooperation, consensus, and integration of the needs of all parties involved? Competitors Accommodators Avoiders Collaboraters

Collaboraters - Collaborators work together to find solutions that are beneficial to all parties. This is a generally preferred style of management.

Each time the question of money came up, Anna deferred to her husband, Jose. It was rather comical to some people that Anna would defer to Jose when she made the money and gave it to him. Anna told her best friend that she was beginning to resent the dominance of her husband on this subject. What type of communication pattern does this example describe? Cooperation pattern Timeline pattern Time pattern Complementary pattern

Complementary pattern - Complementary interactions are interactions in which two partners respond to each other in a coordinated, as opposed to identical, way. When these forms of interaction are commonly repeated, such as in the example above, they can become significant.

What conflict style is represented by a give-and-take negotiation in which each party gets something of what it wants, but must give up something as well? Compromising Competing Accommodating Collaborating

Compromising - In a compromise, both parties get something they want, but they must also give some ground to the other party.

Which of the following statements is true about conflict in relationships? Disagreement must be expressed directly for conflict to exist Wanting to resolve differences is essential for conflict to be present Conflict is inevitable in all interpersonal relationships Any difference in values, opinions, attitudes, or beliefs will lead to conflict

Conflict is inevitable in all interpersonal relationships - Even though differences in values, opinions, and so forth may cause conflict, differences themselves do not necessitate conflict.

Some organizations have identified a method to harness conflict within their boundaries and channel it to improve the systems. What is this method of managing conflict called? Conflict system design Streamlining communications Win/win analysis Open door policy

Conflict system design - Conflict system design helps companies identify conflicts early on so that conflicts are less likely to escalate and more likely to resolve successfully.

Which term describes people who do not feel comfortable dealing with conflict and feel that something bad is going to happen in a conflict? Conflict-deficit Conflict-avoidant Conflict-averse Conflict-competent

Conflict-averse - Conflict-averse people are uncomfortable with conflict and often seek to avoid it.

When preparing for a negotiation, what would be a good point to keep in mind? Have witnesses ready to come to the negotation Make sure that there are sufficient breaks planned Plan to pay your employees during the time they are negotiating Consider what a good outcome would be for both of you

Consider what a good outcome would be for both of you - Thinking of an outcome that is also beneficial to the opposing party will help the negotiation to progress more smoothly.

Jilly had been dating one of the most popular guys in school. She was becoming nervous about him when he began intimidating her. He would make threats and not allow her to go out with her friends. What type of behavior was Jilly's boyfriend signaling? Perfectly normal male versus female role Dating or domestic violence Typical guy behavior Boredom Flag QuestionSubmit

Dating or domestic violence - Dating or domestic violence can often begin with behavior that may seem only annoying or based in jealousy.

Conflict arises when one member of a family makes a demand on other members. What is the name of the pattern of conflict of families or couples in which neither of the participants will compromise in terms of what he or she wants? Demand-demand cycle Aggressive-aggressive cycle Aggressive-assertive cycle Demand-withdraw cycle

Demand-demand cycle - In the demand-demand pattern, demands from one party are met with different demands from the other. It is difficult for such patterns to reach resolution.

We learn what emotions are, what to call them, and how to respond to these feelings and labels from a lifetime of interaction with significant people in our lives. What is true about emotions? Emotions can be stifled if we concentrate enough Emotions are unmanageable Emotions are socially constructed Emotions are easy to control

Emotions are socially constructed - While it is natural for us to feel certain ways, the primary reason we feel the way we do is because we have grown up in communities that share and teach us these emotions in relation to specific behaviors and events.

What is the pattern in which family members allow one another to express what is important to them and take one another's perspectives seriously? Allowances Empowerment Adaptability Forgiveness

Empowerment - Families that practice empowerment are less likely to experience severe imbalances of power.

The intensity of conflict can increase very rapidly. This process can be the most destructive part of a conflict and should be managed closely. What is this phenomena called? De-escalation Escalation Stagnation phenomenon Status Quo

Escalation - One way of thinking about escalation is when a conflict that seemed minor goes from bad to worse. Escalation can have little to do with the conflict at hand, instead feeding on perceptions and issues of face.

Real life is full of situations in which people—intentionally or unintentionally—pursue their own interests at the expense of others, leading to conflict or competition. What theory provides analytical tools for examining strategic interactions among two or more participants? Game Theory Scoreboarding Theory Win/Lose Theory Competition Theory

Game Theory - Game theory looks at how we make decisions and is commonly practiced in economics, political science, psychology, logic, and biology.

What is a common emotion experienced in a relational conflict in which you feel a self-reflective shame for violating your own sense of identity? Denial Anger Guilt Sorrow

Guilt - While we can feel anger, sorrow, or denial at having violated our own sense of identity, the most common and overpowering feeling is guilt.

What term explains a process wherein one group encroaches upon another through established authority, as in a dominant group co-opting the interests of a subordinate group? Hegemony Obliteration Incorporation Assumption

Hegemony - Cultural hegemonies can often lead to conflict, particularly when the dominant group seeks to exploit the subordinate group.

A beverage company decided to take its product to the "less fortunate" people of the world. It found a small island, rural, and relatively isolated island and began to promote the "necessities" that the islanders were supposedly missing. The company pledged that a percentage of the sales of its beverage would go to a charity benefiting the islanders. What is this process of co-opting cultural differences for the interest of a "superior" culture called? Charity Consciousness-raising Hegemony Forward processing

Hegemony - Hegemony may include the use of force, but it is usually more subtle - so much so that marginalized groups will sometimes unconsciously accept the authority imposed upon them.

It is important to start problem solving correctly. The first step is critical in getting everyone on the same page. What is the first step? Evaluate the options Understand everyone's interests Identify the issues Select an option or options

Identify the issues - Identifying the issues is the first step, which enables all parties to have shared and agreed-upon topics for discussion.

Some people relate most strongly to their position in the world. They may place a lot of emphasis on the title of the job they hold at work or in their community. When a conflict arises around this area of their life, what communication goal is in conflict? Identity goal Instrumental goal Belief goal Relationship goal

Identity goal - This example relates to an identity goal because the "position in the world" being discussed is closely tied to the person's identity.

In the DINN model (Direct, Indirect, Nice, Nasty) for approaching conflict, one approach to conflict can minimize personal responsibility through evasion and stonewalling. Which message approach does this define? Indirect and nasty Indirect and nice Direct and nasty Direct and nice

Indirect and nasty - In the text, we see two key words: "evasion" and "stonewalling." These let us know that the approach is indirect and not particularly nice.

Which approach to conflict resolution respects personal differences and relies on cooperation and effective communication between all parties? Cooperation-Based Approach Interest-Based Relational Approach Mixed-Strategy Relational Approach Divisional-Based Relational Approach

Interest-Based Relational Approach - An interest-based relational approach takes into account the "interests" of the individuals involved in the conflict to steer resolution in the right direction.

Conflict escalation can be attributed to what three factors? Interests, rights, and power Knowledge, opportunity, and motive Money, power, and greed Interests, money, and knowledge

Interests, rights, and power - In a conflict, the interests of the parties are always at play. If people feel their interests or rights are being threatened, this can escalate conflict. Striving for power can also escalate conflict.

Jenna is graduating from college and is extremely excited about attending the graduating ceremonies and for her family to attend. However, she only has a limited number of tickets and is worried about who should get them. What type of conflict is Jenna experiencing? Intercultural Internal Language Personality

Internal - This conflict is internal because it is happening internally, in Jenna's mind. The issues are Jenna's own.

In maintaining a relationship during conflict, it is important to preserve openness and sharing by self-disclosing and showing closeness. This type of interaction is called what? Regroup Play Intimacy Channeling

Intimacy - The key to this answer is the use of "closeness" in the question.

Informal leaders in the office seemed to dominate discussions. No matter what the issue was, the person who was the most aggressive would get his or her ideas implemented. Issues were taken to leadership, but nothing ever changed. What does this scenario say that the organization is suffering from in terms of conflict? Poor amount of resources Leadership problems Bullying problems Communication problems

Leadership problems - Effective leaders don't always get their way. Communication with leadership needs to be open so that improvements can be made across the board. The example above illustrates poor and short-sighted leadership practices.

"Hold on a minute," said Edward. "I am not mad at you, but I am furious with what you did!" This position is part of which step in conflict resolution? Look to the future, then learn from the past Create an effective atmosphere Generate options Make mutual benefit agreements

Look to the future, then learn from the past - When Edward states, "I'm not mad at you," he's looking to the future. He wants the relationship to remain good. When he says, "I'm furious with what you did" he's setting the stage to learn from past mistakes.

One of the principles in the design of conflict systems in an organization is that it allows interest-based negotiation with opportunities to return to negotiation at any stage. Which principle does this scenario describe? Focus on interests Low cost rights and power backups Loop-backs Build in consultation before, feedback after

Loop-backs - Issues may still arise from the original conflict even after an initial resolution is reached. "Loop-backs" enable parties to return to negotiation at any stage of the process.

Janet believes that nobody can win when conflict erupts. From her perspective, everyone is hurt by conflicts. What is Janet's orientation to conflict? Win-lose Win-win Lose-lose Tie-tie

Lose-lose - This approach to conflict fails to take into account the positive outcomes of productive conflict.

During conflict, power is often used as a primary means to gain compliance. In a family relationship, a parent can easily control the outcomes of conflict by using what strategy? Utilization of attributional power Design of strategic goals Manipulation of consequences Value declining strategy

Manipulation of consequences - Parents have the ability to use rewards and punishment to manipulate children (in both good and bad ways).

What activity is being performed when a third party facilitates a negotiation process between parties who are experiencing conflict? Obstruction Delivery Coaching Mediation

Mediation - Mediation flows naturally from negotiation. Third party mediators provide a safe and effective way to resolve differences when stakes or emotions have run too high.

At times, the persons involved in a conflict cannot resolve their issues themselves. For whatever reason, they require a third party to mediate their issues. What is particularly true for an effective third party mediator? Mediators must have credentials from the MSOA Mediators must not have been in a situation similar to the one being discussed Mediators are paid to assist in the mediation Mediators are impartial concerning the outcome of the process

Mediators are impartial concerning the outcome of the process - In order for the conflict to come to a resolution and for both parties to feel they are being treated fairly, mediators must be impartial as to the outcome of the process.

"Mothers must protect their children." "All human beings have certain rights." These statements are representative of what context? Personal identity context Cultural context Individualistic thinking context Moral context

Moral context - The moral context consists of assumptions about what is right and true. It is a guiding light that helps us make fundamental decisions about how to think and act.

When attacked, communicators usually attempt to recover from a negative face impression and begin to rebuild a positive face. They may do this through which type of strategy? Offering excuses and explanations Ignoring the emotions and conflict Apologizing through social media Monetary bribes

Offering excuses and explanations - By using excuses and explanations to recover face, communicators attempt to share the "facts," as they see them, to try to change the perception that led to negative face.

What step of a mediation session sets the stage for the process and begins to build trust in both the mediator and the process? Opening Storytelling Option generation Issue framing

Opening - The opening helps to set the stage, guidelines, and environment for the mediation. This enables the two parties to develop trust in the mediator and the mediation process. It also helps both parties recognize that they will be treated equally.

Harold H. Saunders, former Assistant Secretary of State, became convinced that which practice requires "a systematic, prolonged dialogue among small groups of representative citizens committed to changing conflicted relationships, ending conflict, and building peace"? Peacebuilding Peacekeeping Peace monitoring Peace delaying

Peacebuilding - Key to this idea is the "prolonged dialog." Peacebuilding cannot occur after one meeting or a few one-way talks.

What term describes a situation in which people are experiencing differences and are using a conversation to compromise until they meet in the middle? Interest-based negotiation Quid pro quo Situational bargaining Positional bargaining

Positional bargaining - In positional bargaining, negotiators start out with different positions and work back and forth until they reach a compromise somewhere in the middle. Haggling over the cost of an item at a flea market is an example.

Which term describes a form of compromise in which the parties state their opening stances and move toward a compromise somewhere between these stances? Bias bargaining Positional bargaining Distributive bargaining Deliberate bargaining

Positional bargaining - In this situation, the parties begin by outlining their initial "positions." Once these are clear to both parties, they can more easily work toward an agreement.

There are three basic dynamics underlying relationships that can cause conflict when another person disrupts them. What are these three dynamics? Power, affect, and respect Power, control and unbiased attitudes Power, abilities, and expectations Respect, love, and forgiveness

Power, affect, and respect - In all relationships there are issues of power (who has control and over what), affect (what we like and dislike and how that impacts us), and respect.

The use of negotiation and other forms of nonviolent communication to prevent hostility, limit conflict, or keep violence from spreading is called what? Peacebuilding Preventative diplomacy Positive affect Dual perspective

Preventative diplomacy - Preventative diplomacy always uses nonviolent measures to prevent or limit conflict. This can include negotiation, diplomatic visits, mediation, and so on.

The process was quite simple. Two people faced each other and were able to state their case, have a discussion about the points on which they disagree, develop a solution and implement this solution. There were no emotional outbursts or raised voices. What is this an example of? Processed Conflict Unproductive Conflict Excessive Conflict Productive Conflict

Productive Conflict - The outcome outlined in the description was productive based on the people's ability to resolve the problem without outbursts.

In Silence of the Lambs, Clarice Starling would trade information with Dr. Lecter by matching his mode of communication. They defined their reciprocating exchange in the movie as this for that; I talk, you talk; I listen, you listen; I give, you give; I get, you get, etc. This type of exchange is known as what? Principled negotiation Quid pro quo Elaboration Positional bartering

Quid pro quo - Quid pro quo is a direct exchange: "If you give me something I want, I'll give you something you want."

When we experience conflict over the set of expectations that guide our interpretations and actions in relation to another individual, we can be said to have what type of conflict? Relational conflict Personal conflict Design conflict Community conflict

Relational conflict - Relational is correct because the conflict is being described as "in relation to another individual." "Community" would not be correct because it is made up of many individuals.

Chip and Dale were roommates put together by the university at the start of the school year. Chip had very strong views on people who were different from him and did not hesitate to say so. Dale and he would argue constantly. What type of conflict does this example represent? Data conflict Structural conflict Conservative conflict Relationship conflict

Relationship conflict - This is a relationship conflict because it stems from the relationship Chip and Dale share as roommates.

In relational conflicts, it is important to finish the conflict on a positive note. The last stage of relational maintenance for conflicts is called what? Repair Cessation Continuation Dissolution

Repair - In the repair stage of a relational conflict, action is taken to improve the situation, enabling the process to move forward.

When using a systems approach to conflict resolution, which approach allows the mediator to influence and be influenced by the interactions in the system? System analysis Cyber analysis Collusion Second-order cybernetics

Second-order cybernetics - In this process, the third party mediator disrupts the initial system, potentially allowing for change.

In conflict, which couple-types are likely to withdraw or give in during early stages of conflict because active engagement in conflict involves interaction and a degree of interdependence? Independent Mixed Traditional Separate

Separate - Separate-style couples are less likely to put energy into issues that require interaction or interdependence.

Dr. Lee Cahn developed a four step process to dealing with anger. His S-TLC model has been widely used and is seen as a good tool for all types of conflict. What does S-TLC stand for? Stop, think, listen, communicate Safety, think, leave, compromise Safety, turn, leave, communicate Stop, turn, leap, commit

Stop, think, listen, communicate - In S-TLC, the most difficult step for people to take, or to remember to take, is the first: stop

The team has just completed designing the concepts of the project. It took a long time and much effort had gone into understanding each other's ideas, resolving conflicts and creating an environment conducive to accomplishing the task. What is this effort called? Stakeholding Synergy Freestyling Groupthink

Synergy - Synergy is not just working together with people. It is a combination of the skills and talents in members of a group working toward a common goal.

Groupthink is the failure of a group to test its assumptions because of disagreements being suppressed. The most effective way to combat this is to use what type of methodology? Stylishness Synergy Diagramming Yoga

Synergy - Synergy is the best means for a group to work together toward a common end.

What theory holds that conflict, rather than being a disruption in the normal state of affairs, is the normal state of affairs? Uncertainty Reduction Theory Systems Theory Structural Theory Power Base Theory

Systems Theory - System thinking helps us see that many forces interact with one another in a complex network that works more in circles than in straight lines. Therefore, conflict will continue to challenge the normal state of affairs to ensure continued review and progression.

The development of the monthly report for the department was always a big source of conflict for the members of the team. They were required to do a monthly report, but no one was designated to do it, so they often just passed it around from one person to the next. No one had time! What type of conflict does this situation reflect? Poor chemistry Differing personal values The alignment or amount of resources is insufficient Poor communication

The alignment or amount of resources is insufficient - In this situation, the frustration is a result of either too much work and not enough resources (team time) or of the workflow not being allocated efficiently.

In some instances, conflicts are deliberately escalated. Why might this tactic be used? The escalator intends to escalate the conflict until all sides lose interest The escalator intends to harness the power of escalation to mobilize support for his side The escalator intends to escalate until both sides eventually cut ties forever The escalation is fun, and power-hungry individuals enjoy manipulating others

The escalator intends to harness the power of escalation to mobilize support for his side - While the other three options may occur from time to time, the correct answer is the most common reason for deliberate escalation. Escalation, especially in the heat of conflict, can be seen as strategy for coming out on top.

When working through the seven steps for problem solving outlined by Tim Hicks, in what order should they be done? The order is completely irrelevant They do not need to be done linearly and some steps may require revisiting They need to be done in order, but you can go back and work on steps if you need to They need to be done in order, each one completed before moving on to the next

They do not need to be done linearly and some steps may require revisiting - There is an order to the steps, but it is not set in stone. Sometimes you will also need to go back and revisit steps as you work through the process.

During a third party mediation, the person mediating is responsible for what task? Reducing the amount of time each party has to speak Coming prepared with answers to all questions Discussing the outcome with other parties Thoroughly outlining the process

Thoroughly outlining the process - Mediators do not hold all the answers, nor do they go outside the discussion to consult with other parties. Their role is to facilitate a resolution between two individual parties. Part of that involves thoroughly outlining the process the parties will be undertaking.

Anger is a common emotion people feel when they perceive they are being what? Advised Managed Threatened Critiqued

Threatened - While some people may feel a small amount of irritation at being critiqued, advised, or managed, it is much more common to feel angry at being threatened.

Conflict can be explained as a disagreement through which the parties involved feel that their needs, interests, or concerns are what? Assisted Fully disclosed Unrecognized Threatened

Threatened. - Conflict arises when parties feel that their interests are threatened. Interests being unrecognized may be a symptom, but it is not until the party perceives a threat that a conflict is identified.

If we had no conflict and never had to exert any effort to manage differences (conflicts), what would be true about our lives? We would be more effective problem solvers We would have a fuller, richer life We would be very limited in our creativity We would be more challenged to think critically about our ideas

We would be very limited in our creativity - Conflict generates change. As humans, conflict is our primary means of going beyond the status quo. It is important to remember that positive conflict brings about necessary and beneficial change.

When determining who you should choose as a third party mediator, you should interview the candidates to ascertain what about them? When they will be available What their training, knowledge and experience is What school they attended and when they went there Where they are located

What their training, knowledge and experience is - To get a good sense of a mediator's ability, it is very important to know the specific training the mediator has had, her knowledge of the subject needing mediation, and the experiences with mediation she has had.

Zach believes that in conflict situations the goal is to find a solution that all of those involved can accept. What is this approach called? Win-win Win-lose Hit-miss Tie-tie

Win-win - In win-win outcomes, both sides benefit from the resolution. For most people, this is the ideal outcome to conflict.