ReferAll Study Guide

How can an employee assist a member who has lost their referral code?

If a member has lost their referral code, an employee can print the "ReferALL" form for them from the SpecFile or guide them to find it under their share record in Home Banking.

What happens if a referred individual does not complete the required debit transactions or direct deposit within the first 60 days of account opening?

If a referred individual does not complete the required five debit transactions or the $250 direct deposit within the first 60 days of opening the checking account, they will not receive the $50 reward associated with the new checking account.

Who is excluded from participating in the ReferALL program?

Employees, Board Members, existing members, and individuals under 18 years of age are excluded from participating in the ReferALL program. Additionally, members with specific account issues like bankruptcy or charged-off accounts may be excluded.

What are the two primary ways existing members can access their unique referral code?

Existing members can access their unique referral code through the Tracking 31: E-Services record in their account or by printing the "ReferALL" form from the SpecFile.

How do new members receive their unique referral code?

New members receive their unique referral code via email at 8 AM the day after their account is opened. The email also contains information about the program.

When are referral rewards paid out?

Referral rewards are paid out at the end of the second month following the month of the account opening, provided the qualifying criteria are met within those two months.

What is the purpose of the "ReferALL Code" template in Eltropy?

The "ReferALL Code" template in Eltropy provides a pre-written message that employees can use to send a text message to members containing their unique referral code and a brief program overview.

Which document can an employee use to provide a member with their unique referral code and program details?

The "ReferALL" form, printable from the SpecFile, can be used to provide a member with their unique referral code and program details.

What is the minimum loan amount required for the referred individual to qualify for the reward?

The minimum loan amount required for the referred individual to qualify for the reward is $5,000.

What is the primary difference between the standard ReferALL program and the EduCASH program?

The primary difference between the standard ReferALL program and the EduCASH program is that EduCASH allows participating schools and foundations to refer individuals and receive a reward alongside the new member.